10 out of 10 experience! It was such a pleasant experience to work with Lex! We had an issue with Navien water heater and Lex was able to identify it after throughly checking all possible options to make sure it is not a part of a bigger problem. Then recommended few options an next day the problem was resolved! Additionally he was able to explain the whole problem in such a simple terms so anyone would understand. Highly recommend Astera service to anyone! Really appreciate everything you did for us! read more

We started using Astera a few years ago when the other company we used got new owners. Overall, we've been happy and they make it easy to schedule service with email reminders. A few times on the phone they've asked about what systems we have in the house and I always find it interesting they don't keep better notes and have to ask. The technicians seem to know their stuff, always show up on time and get the job done. And our heat and air have been working just as they are supposed to (hopefully not jinxing that!) so no complaints here and I'd recommend them! read more

Wow these guys are the real deal. I know because I called several reputable heating companies for estimates. Astera is very professional from start to finish, was competitively priced from the lowest bid to the highest bid which was 66% higher than another competitor! Furthermore, they came in 2 days and my Rheem comes with 12-year warranty vs a Bradford White with 6 year warranty from the other company!. Comes to show you that shopping around pays off. I will definitely be using them again for other repairs. read more

Astera - New water heater - Appliances & Repair Near Me - Chicago, Illinois

They were so easy to book. They came out and did a great job. I highly recommend them

Excellent job and very knowledgeable technician! He replaced the part and gave me the old one.

Wow, they know their stuff! They got high ratings for a reason! Lex and Vlad did an amazing job bleading my boiler heating system.

Came without a ladder to look at extractor fan 12' up on a wall. Had to borrow mine. Extractor fan had two motors that weren't working-- quoted to replace one. Unclear what the plan was with the other. Wanted to charge me the $65 visit fee and leave and the quote will arrive eventually. I told him I'd wait for the quote. 45 minutes later with the quote in hand I went to pay him and he said it would be $2.50 extra for street parking. Literal nickel-and-dime two-bit operation. read more

Had some issues with the older hot water heater where some piping needed to be changed out. They still came it at the original price with an excellent job done. read more

Eugene came out yesterday to fix my Samsung frig ice maker. Very thorough, clear, knowledgeable. He fixed the issue in 10 minutes. These guys actually know what they're doing which I think is rare. I will definitely be calling them when something else comes up! read more

I was contacted immediately by the company after initiating a yelp request. They worked with my work schedule to get the job done. The repair man was running toward the end of my time window and they reached out to confirm it would still work for them to come. The repair man was professional, efficient and my garbage disposal was replaced in 20 minutes! It was also the most cost efficient of the options I explored. I will absolutely use them again for future appliance needs read more

A real breath of fresh air after running around in circles (including 3 fruitless attempts with competitors)! They responded to my initial request incredibly fast. I provided all of the details about my wall microwave/oven combo and they called back incredibly fast to confirm the need and check on availability. Given my experience with their competitor, I assumed the callback was going to be AI or some other automated thing and was surprised when a real person asked if I wanted an appointment on the weekend, prior to my scheduled appointment. The communication about the repair was consistent and precise. Alex texted about an hour ahead of his arrival within the window I'd scheduled and showed up right on time. He was efficient and pragmatic in his approach, giving me options and making suggestions. While I didn't actually go through with anything beyond the diagnostic check ($65), I really found the approach honest and refreshing. I'll use Astera again and recommend them to my friends. read more

Our downtown high-rise condo recently experienced a building-wide plumbing emergency when a pipe burst, necessitating the shutdown of the water supply for an entire day. When the water was restored, our dishwasher refused to work properly. We called Astera Services, and Valentina was a pleasure to speak with for scheduling; she is incredibly knowledgeable about the kinds of problems appliances can experience, just by describing the issue, which helps the technicians be extremely prepared by the time they arrive. Eugene was the technician that Astera immediately dispatched to help us. He already knew what the issue might be before even pulling the dishwasher out to determine the problem! Just as he suspected, it was related to the lack of water pressure. The root cause was that debris from the building's pipe emergency had clogged the hose connected to the dishwasher. He fixed it in no time and even found a defect related to a different contractor's work involving a bent hose used to discharge the water. That was a crisis just waiting to happen and could have caused water to pool below our dishwasher, so we were extremely pleased with his diligence. Thanks again, Eugene, you're a top-notch guy! I wish all contractors had the professionalism and dedication to excellence that Astera has. These are people you can actually trust to get the job done right, and they are friendly and honest throughout the entire process. A++, we will be recommending them in a heartbeat to anyone who asks. read more

Outstanding service from the start. I have a commercial gas stove/oven and every applicants company didn't even bother to even reach out and try to help. Astera is different. Valentina reached out and took the time for find the right person for the job. Eugene came out and it took less and an hour to fix. Keeping their number you should too read more

I am very grateful to have found Astera HVAC. Starting with communication, they were quick to respond and explanations were clear. The technicians, Vlad and Yuriy (along with his very competent assistant) were top notch. We needed a new hot water tank, and because of the cramped space in our utility room, it took some brainstorming and crafty workmanship to pull it off. I am very pleased with the outcome. I highly recommend Astera for any HVAC repair or new installations. read more

I had an issue with my oven igniting and tried cleaning it myself but couldn't get it to go. Called Astera and had a same day appointment. It was $75 for the appointment to get a quote which they discount from your final bill if you work with them. Dima had the assessment done in 30 minutes and a new igniter fixed after about 45 minutes total. The best part about Astera is that the oven ended up not working a few days later and I gave them a call. The labor is under warranty for 60 days so Dima came back out to check the oven for free, ordered another igniter replacement and had it installed a few days later all without an additional cost! They are fast, understanding, and their policies are designed to put customers first! Hopefully, I never need an appliance repaired but if I do I'm calling them! read more

After searching up local HVAC companies, we decided to go with Astera Heating, Cooling & Appliance Repair, based on all the positive reviews. We were not disappointed. We scheduled them to come over to do a yearly maintenance check on our A/C. Val came out with a co-worker of his named Alex, at the window of time that was promised, which was great. They checked all the moving parts on our A/C unit thoroughly, and cleaned the unit entirely as well. The only thing that needed adjusting was the Freon level, which they did upon our authorization. Val thoroughly explained everything to both my wife and I on the work that was done. He used an HVAC metering type app on his phone that showed us the functionality levels our A/C unit was operating on prior, and after the maintenance check and Freon adjustment, which was very cool! The cost for the maintenance and the adjustment of the Freon was very fair. All in all they did a fantastic job and we would not hesitate to call on them again for future work on our HVAC system. read more

Very quick response with detailed quote for replacing the heating element and pump for our Bosch dishwasher. Cost was reasonable compared to other quotes. Scheduled us the next day. The technician showed up on time, was very nice, and did a great job. Dishwasher is working great now. I will definitely use them again, if needed. read more

I booked Astera for a same day service via Yelp - they were responsive and transparent about pricing. The company did provide a 3-hour window like the cable company for arrival, but I was going to be home anyway and they showed up and completed service within the time frame provided. They send you texts with updates and a little photo of who to expect at your door. I am accustomed to having maintenance on the AC + whatever they tack on to get the price higher. They came in and checked on things and said everything looked fine. How refreshing! Representatives via Yelp and in person were courteous and knowledgeable. read more

10 out of 10 recommend! It was less than 24 hours from when I contacted to when the service was complete. Eugene came on time, told us exactly what was wrong, had the parts on had to fix the issue and made sure it was working properly before leaving. He was knowledgeable and professional. It was great that the cost of diagnostics rolled into the parts and labor. The service was awesome and the communication was fantastic from beginning to end. Thank you for getting my oven going again! This baker can't live without it! read more

Astera is a super professional service, we had them work on our HVAC humidifier and stack our washer/dryer. They arrived on time and did an excellent job with the service, we have not had any issues since. The work was fast and they did thorough check outs after completing the work. Astera is my go-to for service in Lincoln Park now. Thank you! read more

Very disappointing experience. The technician Vlad was not able to properly diagnose the issue why the refrigerator door couldn't be closed. We expected further communication on a next day. However we haven't heard from them. Finally, my husband found the real reason in the freezer door and fixed it. 75$ for diagnostic should be reimbursed. read more

Astera has helped me twice with appliance repairs. They were extremely prompt and professional; and even willing to come out the same day for my combo washer/dryer unit. There was one time when my machine wasn't fully working properly after the visit, and they returned the following day without hesitation to complete the fix. I really trust Astera, they have deep knowledge of appliance repair and stand by their work. read more

They're great!!! They came out and did a free diagnosis, the only company that I found in Chicago willing to do that!!!!

They responded quickly to my request for help with a broken dishwasher, fair prices and left no mess behind when the work was done. I highly recommend them for appliance repair. read more

I reached out to Astera for Appliance repair My washer failed me at a critical time (Laundry day) The response time was second to none I felt like they were waiting on my call Making an appointment was easy and trouble free I was offered a time slot for the next day and the communication was excellent Now to the good stuff The Tech was professional and prompt We took no time actually looking into the issue talked me through every move and gave me preventive advice After checking a few common problems he ran some test and got Busy He quickly found the issue and let me know what needed to be done He fixed it quickly tested it cleaned up and actually Thanked me I have a new Heating cooling and appliance repair team Astera and The price Was the Best I've seen you Get more than you Pay for If a honest review is what sways you to use the service Do IT you won't regret it read more

Great company to work with. Their response time was very quick. There worker Dima was able to come the next day to do a diagnostic on our Maytag Washer and was able to figure out the problem right away. He was able to come back before the time window and was able to fix it pretty quickly. Thank you so much. I would recommend them for sure. read more

My dishwasher was never installed properly. I had previously had it serviced from a different company and they also could get it balanced properly. Last week I called Astera and not only is it fixed, bit the process was perfect from beginning to end. Thanks to the entire team. read more

Astera made my washing machine fix fast, seamless and incredibly easy. Valentina responded immediately when I requested a quote (even though it was very early in the morning). Eugene was able to come the next day. He quickly and professionally diagnosed the problem, and gave me the quote for labor and parts. I agreed as it was very reasonable. The next day, the parts came in, and they gave me a window that worked perfectly to have the job completed. Eugene arrived on time again and 10 minutes later I had a working machine!! I'll definitely use them again. Thank you Astera read more

When my dryer stopped drying, I contacted Astera. So painless. So fast. On time (and Eugene let me know they were coming). Quick service. They even told me what the mechanics/belts would likely need repair in the not-too-distant future (it's an old dryer). I will say that I was really happy they saw the shoes by our front door (Asian) and covered theirs without asking. Will totally call again. read more

Our ice maker quit working so I searched around for appliance repair and Astera was able to come out that afternoon. They came back out first thing the next morning with a new maker and it was installed and running great after only a few minutes. Very efficient and a pleasure to work with. read more

BEWARE: 2 month warranty on labor. Refrigerator was freezing over. Technician came and unclogged the drain. They didn't fix whatever the underlying issue was and the fridge started to freeze over again a few months later. Called Astera to rediagnose and they said it's basically a new service call due to their labor warranty. On their website, they state 'we strive to deliver expert solutions and exceptional service that exceed expectations and create long-lasting relationships.' I don't think this is true. My expectation was to pay them $180 to solve the issue and then not to call them back again months later. read more

I am a new homeowner and new to the area, so when my fridge stopped cooling as it should, I didn't know where to turn. I threw out an ABP via yelp and could not be happier that Valentina from Astera responded right away (~10 min) - close to midnight on a Friday no less! Dima was at our house midday the next day (Sat) and did a detailed troubleshooting process on the fridge until finding the culprit, explaining his work to me along the way. A few days later (we needed to 1) watch the fridge to see if another issue popped up, and 2) order a part) Eugene was at my house and finished the project. In parallel, Valentina kept in touch and was very proactive about scheduling and checking in on the process. All in all I will 100% use Astera again should another appliance issue arise. Thank you! read more

In October I cleaned my drier and my washer. To get behind the washer I had to move it some. This required that I move the drain hose. To make a story short when I finished with the cleaning I forgot to put the drain hose back in place. At 75 years old I have my moments. Anyway, a few days later I flew to Puerto Rico. And just after three days on the island, I got a phone car. The washer was not filling in. Still not thinking about the drain hose I got in touch with Astera. They came over, put the hose in place, and charged me $160. When I called to complain about the $160, I was told that it could have been more, but that I was getting a discount. So my advice to others is, before you call, check your drain hose. read more

I had Nick technician come and fixed my washer.Very honest, hard-working guy! I highly recommend this company. you need people that know what they're doing call this company! read more

They were very responsive and were able to fix the issue. Responded and even came over the weekend to make sure there was no issues.

Could not have been happier. The gentleman that came to my home, was on time, professional, diagnosed the problem and fixed my refrigerator's freezer. He was unbelievable clean and neat he even put my freezer food items back! The price was reasonable. He alerted me to things I should watch for. All around good experience. I would use Astera again. I hope I won't need to....but they are the ones to call. read more

Dima was able to come out the day I contacted Astera and had the parts he needed on hand so now our dryer is as good as new! The cost was around $250 which seems to be around the going rate-- much cheaper than buying a new dryer-- and way better than spending all the time and money at a laundromat, or dropping laundry off! read more

Great work quick installation very nice would recommend to anybody for service no hassles on time for appointment

Very happy with the service! The water in my dishwasher was not draining, so I checked with a few companies and Astera was the first to get back to me and also had the most reasonable diagnostics fee. Dima came over, checked the machine and found the draining pump was fine but the water valve wasn't closing properly, causing the water buildup. He was able to come back later the same day and replace the part. Left the whole work area very clean. I also had him check my washer since I sometimes find streaks on my clothes after a cycle. He showed me the machine was running well but there was a bit of mold that might be causing the problem. When he came back to fix the dishwasher, he brought me a product to put in the washer to clean it. Very professional, explained things well, reassured me my appliances are in good shape and I am very grateful they were able to get the problem solved the day before Thanksgiving. I don't know what costs typically are for this type of work but I thought the final price was more than fair, especially considering how expensive it can be these days to fix things around the house. read more