I moved into the Aster Apartments in September 2022 while under Village Green Property Management. The property manager, leasing office staff, and concierge were all vibrant individuals with exceptional customer service skills. They greeted and welcomed residents and visitors upon entering the building and knew most by name. Whenever I had a concern, I could call or email staff and get an efficient response. They were very personable and professional.
Banner Property Management has since taken over since Summer 2024. They introduced themselves to the residents by immediately initiating unnecessary renovations to the lobby, fitness room, and recreation areas. Prior to this, the building and decor was beautiful and upscale. The renovations are poorly constructed with sloppy paint jobs. The new office staff lacks basic customer service skills, and do not even attempt to greet residents/visitors in common areas. Staff does not answer the phone nor do they return voicemails/emails. I couldn't tell you the property manager's name nor point he/she out if my life depended on it. Their idea of communication is taping a tacky typed-paper sign to windows/elevators.
Tenant's packages which were formerly intercepted by staff and placed in a locked mail room are now left in either the lobby entranceway or placed in the UNLOCKED/UNSECURED mailroom which serves as a free-for-all to anyone who wishes to enter.
Banner Property Management utilizes multiple third-party websites which is overwhelming and confusing. For example, every tenant has to complete a pet profile via petscreening.com whether you have a pet or not. The site requires a $30 subscription for reasons I am still unsure of.
Renter's insurance policies are managed by EPremium.com and residents are required to upload their policies to this site.
Conservice.com is utilized to manage common area gas, sewer, trash, and water bill charges. Have I lost you yet? Well, you get my point. If an issue arises and you contact the third-party, the third-party will direct you to contact your property manager/leasing office. If able to get in contact with the leasing office, you will be directed to contact the third-party.
The apartment units are nice but oddly designed and lack windows. The walls are so thin, I can hear my neighbor blowing his nose every morning. The washer/dryer hook up is convenient. The small dog park in the back is cute. The outdoor pool is very small and disappointing. Paying for parking ($85 per vehicle) is ridiculous and unheard of unless living in downtown Cleveland.
The Aster Apartments is no longer worth the amount it charges tenants for rent. read more