Yet another wonderful experience at The Shop for my auto maintenance. Although there are many other…read moreauto repair shops between my home and their location, I have been faithfully traveling to The Shop since their opening. As a woman, I value being treated respectfully with honesty and integrity. Steven always has my best interest at heart. His crew cares for my vehicle as if it were their own, with options, choices of when maintenance needs to be done, what can wait, and costs to choose from. Ladies, unfortunately, most of us have had a less than ideal experiences with mechanics and auto repair garages. Steven and his crew will treat you with respect, will assume you are intelligent, and capable of understanding their diagnoses. I recommend The Shop to everyone, especially women. Always a great experience. I drive to the east coast alone multiple times a year and have The Shop "bless" my German vehicle for road worthiness before I go. It is so reassuring for myself and my family.

Highly recommend The Shop for any repairs or even just an oil change! Super friendly staff and very…read moreprofessional. Time efficient too!

John is a life saver. He was able to come out and help us when nobody else could. He was kind,…read morecourteous and did everything he could to help us. His number is set in my phone for the next time I have car issues. I can't recommend him enough.

Scheduled services about 5 times over the past year and he hasnt showed up not once. Im not sure…read morewhat happened but he use to be pretty reliable but now definitely false promises. I will say IF he shows up he usually does a good job but pricing is a bit high. About the same if not more than a regular shop prices

Kavanaugh Complete Car Care Review While driving across the…read morecountry, my car developed broken stabilizer bars, and I needed help fast. After checking reviews, I found Kavanaugh Complete Car Care, and I'm so glad I did! From the first call, Karen was incredibly kind and helpful -- she quickly sent a repair quote, scheduled our service, and even arranged for a rental car to pick us up directly from the shop. The pricing was fair, the work was done efficiently, and the customer service was exceptional. It's rare to find a shop that treats travelers with such honesty and care. I highly recommend Kavanaugh Complete Car Care to anyone needing reliable auto repair and genuine customer service!

Quickly repaired a couple of issues in my 2003 BMW 525 The…read morebill was reasonable, too. Friendly staff.

Took my truck into Neutz & Tudor and as always they did a remarkable job. I was contacted and told…read moreabout a small issue I was not aware of as well. I trust this place of business and will always have my vehicle serviced there. They are competitively priced and perform Quality work every time!

i bought my car about a year and a half ago from Tommy Neutz when he was running the car dealership…read moreacross the street from this repair shop. recently he sold that and is exclusively running this business now. when that change happened, i got hold of him and asked him if he would still be doing my warranty work and would still look at my car before i have to drive it out of town like before, and he said yes, nothing had changed. now i've had a personal tragedy. my 25yo daughter took her own life, and i have to drive nearly 3 hours away to deal with things there in a week. so i got hold of Tommy today and told him this and asked him to look at my car first and he refused. he also said i'd have to go somewhere else for my warranty work. apparently all over a disagreement we had over some work i thought should be done just after i got the car which i thought was behind us, especially since he had only recently reiterated that he would be doing my work and all would be the same. he waited til i have no time to find another reputable place to do any work if a check finds it's needed and left me out in the cold. and this after he even invited me to church with him when i bought the car. i cannot believe he is leaving me in the lurch like this and not keeping his word. i know a lot of people think the world of Tommy, and i did too, but this shows me who he really is. i'm sorry to say it, but it's true. and now i will have to figure out what to do about this on top of what has happened to my baby.

They took the time to look over my car and its issues while also informing me on why was being done…read moreand what was found. Really felt valued while being there not just a customer spending money . They also had great prices. I recommend them for my repairs and upkeep if needed in the future . Amazing

Man oh man, if it wasn't for this shop I would have been in a horrible place…read more Spent good money at another certain shop that is "Toyota specific" in Middletown. And they destroyed the studs on my exhaust manifold from a simple bolt on magnaflow exhaust that should have been no more than 2 hours and a few hundred dollars. It left that shop leaking and loose, right rear cat failed and magnaflow honored the warranty and shipped me a replacement. Brought it back to have them swap the part and fix the leak. It leaked even worse and the owner told me straight to my face that it was not leaking and it didn't fit perfect cause it wasn't OEM. I finally find Eric with performance automotive and come To find out he even used to work at ams, so he knows what he's doing for sure. After spending 3 hours removing the old stripped studs and putting in new hardware, the magnaflow exhaust all went into place perfect like an OEM part . Had some other parts that needed to go on before a trip back to California and when I went to drop off truck my alternator was showing signs it was going out. Got all the parts together and he managed to swap that, installed my traction bars, do my carrier bearing on my driveshaft, and airbag cradles. Truck drives perfect now and while his shop rate may be "high" to some people, he actually is working that full hour and doesn't just sit around. I'd rather pay more per hour and less hours and ensure it gets done than some of these other shops in the area that charge less per hour but bill you more hours and mess things up like what I experienced that he had to fix. Overall you get what you pay for and simply put, He's the only shop I would ever go to out there.

Went here to check out my brakes after noticing my steering wheel vibrating when braking at high…read morespeeds. Went to the Hyundai dealer first. Got the vibe they were going to charge and arm and a leg so stopped at Steve's. Steves shop replaced my front brakes/rotors for $330, told me my back brakes and tires were fine. I'm a youngish female who doesn't know much about cars and appreciated that I didn't feel like they were trying to bamboozle me.

I have an older Celica, and I needed the bearings, hubs, and ball joints replaced, along with a…read morefront end alignment and a manual transmission flush. I had acquired all the parts myself, because I wanted to use high end parts (genuine Toyota, SKF bearings, etc), and had been trying to get someone to help me with the labor aspect as I didn't have the equipment to do the job. I took the car to Steve's shop and he had it completed in a little over a day (they were pretty busy when I brought it in), and he did a really good job. Everything was installed correctly and the front end feels great again! I think the price was fair for the work. He mentioned some issues I was aware of, but didn't pressure me to fix them which I appreciated. (It's an old car and I'm slowly restoring it). I'd definitely consider using him again if there's something I need done that I don't have the tools to do!

Impressed with this auto shop after one visit. Been to a lot of repair shops in 40 years and this…read moreone stood out. While in the Middletown area and Brake lights flashed for a few minutes. While waiting for my repair I could see and hear the top of line respect they had for each customer. How the whole shop worked in unison, provide customer rides while repairing their cars, had a sign on the wall that spoke of honesty and they have it her. I was told no problems with the brakes and didn't charge a dime and now they are my new repair shop. I live in Buechel but this place is worth the drive. They have another office in J-town.

Very friendly and accommodating. I had a very negative experience with my car dealer on changing…read moreoil. They told me they spelled oil while filling it but gad cleaned it up. The engine was smoking as I drove off. I took it back and they said they now steamed washed it and all was well. The car had a very small leak about once every week or two for the next couple of months. I decided to take my car to Pro Auto care. I asked for an oil change and to check out the leak. It turns out the oil filter was so tight the seal or cd something was no longer flush on the engine and allowed a lead (very small) of oil. Pro auto not only changed my oil but cleaned up the leaked oil and all seems well a couple of weeks later. Price is reasonable, people are professional and friendly. They tell you the truth and are quick, efficient and professional. Great service.

We moved to Louisville about 2 years ago and I had a wonderful relationship with my Service center…read morein South Florida, Tires Plus. So my initial inclination was to go to tires plus right down the street from our house. Well that was the biggest mistake that I made. They "saw me coming" and basically fleeced me for $2,000 only to tell me my Explorer couldn't be fixed. I was leery about starting with another tire place, but I gave Big O on Taylorsville Rd. and try and was very satisfied. THey did my normal maintenance and did a find job at it. When I needed a head light replaced they went out of the way to find the right part. But to show their true colors took until this week. My power seat wasn't going back and forth, so I called one Nissan dealer who told me the could see me at the end of July -- 4 weeks away. THe other deaier in town said they could take in the car, but let me know that I would need to pay nearly $200 in diagnostic charges before they would do any service because it was Non-Standard service that I was bringing the car in for. SO I called Big O and they said to bring in the car. I left it there the other afternoon and within an hour I got a call from them telling me that they would need to remove the seat to figure out what was wrong and that may run up 1-2 hours... was I OK with that. I had no issue, as I knew that would need to be done. THe next morning I got a call saying my car was ready, When they took the seat off they found debris in the track that was blocking the seat. My total charge was for one hour of labor and about half of what the "diagnostic fee" woudl have been from the dealer. They could have easily taken me for a ride for several hundred dollars, but that's not their style. The level of honesty that these guys show is incredible. Needless to say, Big O on Taylorsville Rd. are the only ones that are going to do any work on either of my cars from here on in.

Used to be really good people who didn't rip or scam people. In the past year or two they…read moreconstantly try to tell my family and I things need to be replaced or try to not give us warranty prices for tires. Ripped my mom off on brakes, try to make my dad pay full price for warranty tires, and told me my "timing belt" needed to be replaced for 2k (i have a timing chain) just bc of leaky oil.