Yet another wonderful experience at The Shop for my auto maintenance. Although there are many other…read moreauto repair shops between my home and their location, I have been faithfully traveling to The Shop since their opening. As a woman, I value being treated respectfully with honesty and integrity. Steven always has my best interest at heart. His crew cares for my vehicle as if it were their own, with options, choices of when maintenance needs to be done, what can wait, and costs to choose from. Ladies, unfortunately, most of us have had a less than ideal experiences with mechanics and auto repair garages. Steven and his crew will treat you with respect, will assume you are intelligent, and capable of understanding their diagnoses. I recommend The Shop to everyone, especially women. Always a great experience. I drive to the east coast alone multiple times a year and have The Shop "bless" my German vehicle for road worthiness before I go. It is so reassuring for myself and my family.

Highly recommend The Shop for any repairs or even just an oil change! Super friendly staff and very…read moreprofessional. Time efficient too!

John is a life saver. He was able to come out and help us when nobody else could. He was kind,…read morecourteous and did everything he could to help us. His number is set in my phone for the next time I have car issues. I can't recommend him enough.

The quality of service and value of service combined with the quick service and professionalism…read morecan't be beat.... I've finally found myself a good mechanic

BEST in service Best in quality my car goes no where else super accommodating I tell all my…read morecolleagues

Never even responded to an estimate Pictures sent vin…read morenumber sent Absolutely no response after 3 days

Took my truck into Neutz & Tudor and as always they did a remarkable job. I was contacted and told…read moreabout a small issue I was not aware of as well. I trust this place of business and will always have my vehicle serviced there. They are competitively priced and perform Quality work every time!

You know you are always looking for a great car repair place. You always worry that someone is…read moregoing to take advantage of your lack of knowledge of car repair, sell you something you don't need.. etc etc. Well this is NOT Neutz and Tudor. They are fair, only the do the work that is required.. not trying to constantly upsell you on additional services. I am driving my Dad's Suburban.. it is sentimental. I know they can help me keep it on the road for many years to come.

They took the time to look over my car and its issues while also informing me on why was being done…read moreand what was found. Really felt valued while being there not just a customer spending money . They also had great prices. I recommend them for my repairs and upkeep if needed in the future . Amazing

Man oh man, if it wasn't for this shop I would have been in a horrible place…read more Spent good money at another certain shop that is "Toyota specific" in Middletown. And they destroyed the studs on my exhaust manifold from a simple bolt on magnaflow exhaust that should have been no more than 2 hours and a few hundred dollars. It left that shop leaking and loose, right rear cat failed and magnaflow honored the warranty and shipped me a replacement. Brought it back to have them swap the part and fix the leak. It leaked even worse and the owner told me straight to my face that it was not leaking and it didn't fit perfect cause it wasn't OEM. I finally find Eric with performance automotive and come To find out he even used to work at ams, so he knows what he's doing for sure. After spending 3 hours removing the old stripped studs and putting in new hardware, the magnaflow exhaust all went into place perfect like an OEM part . Had some other parts that needed to go on before a trip back to California and when I went to drop off truck my alternator was showing signs it was going out. Got all the parts together and he managed to swap that, installed my traction bars, do my carrier bearing on my driveshaft, and airbag cradles. Truck drives perfect now and while his shop rate may be "high" to some people, he actually is working that full hour and doesn't just sit around. I'd rather pay more per hour and less hours and ensure it gets done than some of these other shops in the area that charge less per hour but bill you more hours and mess things up like what I experienced that he had to fix. Overall you get what you pay for and simply put, He's the only shop I would ever go to out there.

Impressed with this auto shop after one visit. Been to a lot of repair shops in 40 years and this…read moreone stood out. While in the Middletown area and Brake lights flashed for a few minutes. While waiting for my repair I could see and hear the top of line respect they had for each customer. How the whole shop worked in unison, provide customer rides while repairing their cars, had a sign on the wall that spoke of honesty and they have it her. I was told no problems with the brakes and didn't charge a dime and now they are my new repair shop. I live in Buechel but this place is worth the drive. They have another office in J-town.

Very friendly and accommodating. I had a very negative experience with my car dealer on changing…read moreoil. They told me they spelled oil while filling it but gad cleaned it up. The engine was smoking as I drove off. I took it back and they said they now steamed washed it and all was well. The car had a very small leak about once every week or two for the next couple of months. I decided to take my car to Pro Auto care. I asked for an oil change and to check out the leak. It turns out the oil filter was so tight the seal or cd something was no longer flush on the engine and allowed a lead (very small) of oil. Pro auto not only changed my oil but cleaned up the leaked oil and all seems well a couple of weeks later. Price is reasonable, people are professional and friendly. They tell you the truth and are quick, efficient and professional. Great service.

They are really great at communicating what's wrong with your car! They do what they're hired to do…read moreand they still go beyond to make sure your car is safe. I appreciate these guys.

From the owner: We offer full service automotive repair to return your vehicle back to OEM specs. We offer a full…read morerange of services including oil changes, brake repairs, engine diagnosis, suspension repair, fuel system repairs, electrical repairs, air conditioning recharge and repair, cooling system repair, power steering system repair, drive train repair and much more.

We moved to Louisville about 2 years ago and I had a wonderful relationship with my Service center…read morein South Florida, Tires Plus. So my initial inclination was to go to tires plus right down the street from our house. Well that was the biggest mistake that I made. They "saw me coming" and basically fleeced me for $2,000 only to tell me my Explorer couldn't be fixed. I was leery about starting with another tire place, but I gave Big O on Taylorsville Rd. and try and was very satisfied. THey did my normal maintenance and did a find job at it. When I needed a head light replaced they went out of the way to find the right part. But to show their true colors took until this week. My power seat wasn't going back and forth, so I called one Nissan dealer who told me the could see me at the end of July -- 4 weeks away. THe other deaier in town said they could take in the car, but let me know that I would need to pay nearly $200 in diagnostic charges before they would do any service because it was Non-Standard service that I was bringing the car in for. SO I called Big O and they said to bring in the car. I left it there the other afternoon and within an hour I got a call from them telling me that they would need to remove the seat to figure out what was wrong and that may run up 1-2 hours... was I OK with that. I had no issue, as I knew that would need to be done. THe next morning I got a call saying my car was ready, When they took the seat off they found debris in the track that was blocking the seat. My total charge was for one hour of labor and about half of what the "diagnostic fee" woudl have been from the dealer. They could have easily taken me for a ride for several hundred dollars, but that's not their style. The level of honesty that these guys show is incredible. Needless to say, Big O on Taylorsville Rd. are the only ones that are going to do any work on either of my cars from here on in.

Used to be really good people who didn't rip or scam people. In the past year or two they…read moreconstantly try to tell my family and I things need to be replaced or try to not give us warranty prices for tires. Ripped my mom off on brakes, try to make my dad pay full price for warranty tires, and told me my "timing belt" needed to be replaced for 2k (i have a timing chain) just bc of leaky oil.

I had a hole in my muffler that made my Pontiac sound like a NASCAR! I took my car in without an…read moreappointment and they replaced the resistor pipe for my exhaust in under 30 minutes and only charged $35 The people were nice and took me out to the bay to show me what was wrong and what my options were...First class all the way!

Be careful here as they tried to scam me. They paid $561 for a part and tried marking it up to…read more$1288. They also charged 8 hours of labor for 3 hours of work. These people are complete scammers and couldn't even look me in the eye when I questioned the charges.