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    Association Specialist

    1.0 (1 review)

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    Property management

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    9 years ago

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    McGill Management - Eighteen year old smoke detector from condo building hallway that McGill manages.

    McGill Management

    (56 reviews)

    Chris Kelly was our manager. He was rude, arrogant and failed to follow through on requests. He…read morefaked a mold report -- his most egregious act. We are working with licensing agencies to have our experience reviewed. Needless to say we did not renew our initial contract. They were less expensive --you get what you pay for.

    Disappointing Property Management McGill's management, and…read moreproperty manager Brad in particular, have been incredibly disappointing. Communication is consistently poor, emails routinely go unanswered, and residents can wait months to be notified about important changes to the bylaws and community rules. There also appears to be blatant favoritism toward certain individuals associated with the HOA board, while other residents struggle to get even basic questions or concerns addressed. Offensive flags have been allowed to remain, which raises serious questions about whether community rules are being applied consistently and fairly. There was also a concerning incident after I emailed him about a consistent problem going on here. Instead of addressing the issue, he retaliated by driving to my home in the middle of the night and sending me a warning about a light being out. When Brad does respond, the replies can be completely inappropriate and, at times, seem to indicate that he doesn't even understand who he is responding to or the issue being addressed. He routinely shows up to our bi-monthly HOA meetings seemingly unprepared and disconnected from what is happening in the community. When residents point out things that should have been handled or completed, he can become overtly argumentative rather than taking responsibility and addressing the concerns. We have contacted Brad's supervisor, Chris, about these ongoing issues. Unfortunately, Chris has been equally condescending and dismissive and has given the impression that he has little interest in addressing residents' concerns or improving the situation. Despite bringing these issues to his attention, we have seen no meaningful improvement. We have also reached out to CEO Kim Merrigan, and higher manager Daneen who, like Brad, has failed to respond. When residents repeatedly have to escalate legitimate concerns simply to get basic communication and accountability, something is clearly wrong with the management structure. At this point, it honestly feels like having zero customer-service skills is a prerequisite for working here. Residents deserve a property management company that communicates, responds to emails, comes prepared to meetings, applies rules consistently, and takes its responsibilities seriously. Unfortunately, that has not been our experience with McGill's management. The emails I've attached are a perfect example of the communication issues residents are dealing with. Brad responded to my emails as though he were communicating with a former HOA board member, rather than the current resident who was actually contacting him about ongoing issues in the community. His responses were not only inappropriate for the situation, but demonstrated that he either failed to read the emails carefully or did not understand who he was communicating with. When a property manager cannot even accurately identify the resident he is corresponding with, it raises serious concerns about how much attention is actually being given to residents' concerns .

    Leading Edge Realty Advisors

    Leading Edge Realty Advisors

    (1 review)

    I am a professional architectural and interiors photographer, and recently worked with Chris Demas…read moreon a few of his clients homes for sale. I simply came here to say that working with Chris was nothing short of amazing; from initial conversation, to coordinating meeting at each property, to communication (with his clients, and myself) - he's been consistent and incredible; start-to-finish! Do not hesitate to reach out to Chris if you need an honest, kind and personable realtor with integrity! CHRIS DEMAS ROCKS!!!

    From the owner: Enjoy hassle-free property management from our expert property management firm, leveraging…read moretransparent communication, accountability, and ethical practices. As proactive problem solvers, we reduce Landlord stress, drawing on firsthand experiences as property owners and local experts to navigate the area’s nuances. Our small size ensures personalized attention with customized strategies, keeping tenants happy to minimize turnover, vacancy and costs. Leading Edge maximizes your ROI through strategic pricing, optimizes rental income, and increases property value with proactive maintenance. Secure the ideal commercial property for lease with our expert brokerage services. We elevate your workspace through strategic planning and cost optimization, minimizing business property for rent expenses. Our proven, transparent framework ensures tailored commercial space for rent solutions, creating thriving environments for your success. Contact us to find your perfect commercial unit for rent today. Navigate commercial real estate transactions with ease through Leading Edge Realty Advisors. Our expert brokers connect buyers and sellers, offering tailored solutions for commercial property for sale or business property for sale. With transparent, ethical processes and market expertise, we maximize value and simplify deals. Contact us to buy or sell property today.

    Cottage Hill Property Management - Or beautiful condo building.

    Cottage Hill Property Management

    (15 reviews)

    One star is more than REIS deserves at this point. We recently had a condo real estate transaction…read moreand REIS is the management company that was hired by the condo board. Charles Freitag, the owner of this company, was extremely irresponsible and negligent responding to our attorney's requests. Apparently, he is the only individual at REIS that was able to complete required documentation for the closing. We were informed he was out of town for almost two weeks, pushing back the closing date multiple times. As a former business owner myself, I always had to have a back up if I was out of town. This ensures customer satisfaction which in turn builds trust with your business. Our attorney began contacting REIS the day after the contract was signed. There was no response. Both the buyer and seller's attorneys as well as the lender for the buyer, and the real estate agents worked diligently to complete the transaction. Nothing could be completed until Charles completed the necessary documentation appropriately. One simple document was not completed correctly. We even contacted the condo board to see if there was something the President of the Board could to to expedite the closure, without success. The sale of this unit had multiple delays due solely to Charles' negligence. In addition to the frustration felt by the seller and buyer, who was ready to walk away from the sale, the multiple delays and inability to have another employee complete simple paperwork, cost both the buyer and seller thousands of dollars, in additional fees. We spent at least $3000 more to close on this unit strictly due to his negligence. The required document requested from the lender was a standard inquiry required by lenders. We attempted every avenue to get this property closed in a timely manner, without success. It is a shame that the owner of a management company is unable to delegate someone in the office to assist with responsibilities when he is out of town. I know that this is a multigenerational company, and it is disheartening that Charles is unable to conduct business honoring his families name.

    The REISS claims: They assume responsibility for collecting…read moredues from condo residents, for creating budget, and managing your billing and accounting?! Condo residents have no rights besides paying dues and fines. Board doesn't take in consideration any of our requests. They do collect money way too aggressive, and do not allow residents to vote on major improvements, or special accesments. Not people friendly!

    Invitation Homes

    Invitation Homes

    (228 reviews)

    Norwood Park

    This review is for John C's handyman work. We've had several issues with our home overall and…read moreservice with invitation homes, which comes with the territory of them managing so many homes. John was very knowledgeable and friendly. I appreciated his tips to problem solve and think he genuinely cares to help tenants.

    UPDATE I believe…read moreit's only fair to update this review. After posting my original review and disputing the move-out charges, Invitation Homes ultimately reversed all of the disputed damage charges and issued a partial refund of my remaining security deposit. While we did not reach a complete agreement on every issue, I appreciate that they were willing to revisit the account rather than simply dismiss my concerns. I especially want to recognize Deborah Gembala, who took over my case. She was professional, responsive, and genuinely worked to find a resolution after a long series of frustrating issues. Had my experience from the beginning been handled the way Deborah handled it, this review likely would have looked very different. I'm updating my rating from 1 star to 2 stars because I believe companies should receive credit when they make a sincere effort to correct mistakes, even if the outcome isn't exactly what I had hoped for. My advice to future renters remains the same: document everything, save every email, and take detailed move-in and move-out photos. Those records were invaluable throughout this process.

    Association Specialist - propertymgmt - Updated October 2026

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