I was referred to Dr. Alan Gordon for emergency treatment for a retinal tear. Although I was at the office for quite a few hours, the staff was wonderful, apologizing for the wait and Dr. Gordon and his room support team were wonderful. Dr. Gordon explained the process and what to expect during the healing process. While the laser was a bit uncomfortable, Dr. Gordon was kind and the treatment did not take very long. I do need to return to have a slight tear in the other eye, and grateful it is not as large and serious as the right eye. I would recommend Dr. Gordon and this practice should you have serious eye concerns/issues. read more

Got in fairly quickly and got the basics done but the , the XU was very unapproachable very oriental approach. Just get you in and out. Didn't really listen or explain anything very well. More interested in putting it in this not very good patient manner I would definitely not go back. I would not suggest it interested in getting and out they did about actually taking care of you all your questions suggesting procedures that were inherently, and trying to pressure you into them. read more

Referred hear to get clearance for Cataract surgery. I will never voluntarily come back! Here for my appointment 30 min early. Second appointment of the day and they took me 12 minutes late. Got dialed took pictures moving through appointment and brought to a second waiting room until an exam room opened ( mind you, I was second of the day)! Twenty five minutes later finally taken for more testing and put in exam room. Asked how long til we see the doc and was told, there's one ahead of us. It's now been another 35 min and still no Dr. I get it, Is a specislist, but this process is ridiculous! Very disrespectful of patients time. read more

I've been seeing Dr. Mathew Welch for 5+ years for a detaching retina laser surgery and the other eye for diabetics retinopathy. Dr. Welch saved my eyesight. Both the Phoenix and Gilbert locations are well staffed and have all the necessary equipment for examination and treatments. read more

Associated Retina Consultants - Diabetic Retinopathy monthly eye injections. - Retina Specialists Near Me - Gilbert, Arizona

I had some holes in my retinas "welded" with a laser procedure. I was only given Tylenol and numbing drops for pain - no block. I felt like I was being tortured. It was like a taser to my eyeballs. The doctor was also very rough as he poked the area around my eye. I had to take Tylenol for several days afterward due to the pain. Another issue is the wait time. Before the procedure they had to "numb" the surface of my eye 5 times (over 30 minutes) because the doctor did not come in. As I write this, I am in an examining room waiting for a follw-up with the doctor​ - it has been over 1 hour. When I asked an assistant why it was taking so long, she said that the doctors here are Specialists and I should expect a two or three hour appointment every time I come . The only reason I am not giving this review 1 star is that my vision is okay, but I will never come to this office again . read more

This is the rudest, most disorganized office I have ever encountered. Follow up with the lab, oh no order, get a glaucoma evaluation from another MD oh, no referral, call their office, leave a message and get a rude nonhelpful person returning the call. Oh come in and wait two hours for your appointment. "Can't you see we are busy?" Accompanied by an eye roll and a shoulder shrug. Ummm and the rest of the world isn't? These people are the most disrespectful staff. Get some customer service training. I know things go awry. I work in healthcare but there is absolutely no reason whatsoever ever for this lack of manners and disorganization. Unbelievable. It took all my self regulation skills not to be rude back. I'm not going to act ugly because they do. But geez! I shouldn't have to expend such energy to manager their negativity. What do people do to get healthcare from these people when they don't have an advocate? read more

Dr. Gu has done an amazing job managing my eye issues and walking me through each step with confidence and expertise. The office staff/MAs have all been extremely kind as well. I have consistently felt reassured that I'm in good hands with ARC. Sometimes wait times can be long-ish (not often at all with Dr. Gu) but when you're the one having the unplanned eye emergency that takes time to fix, you don't want them rushing. read more

This is the WORST place to go as a new patient. Brought my mom in and her appointment took four hours!! Not even a sorry you had to wait or this does take a long time. The patient's time isn't relevant to the doctors or staff. No one should be subjected to have to wait that long for a new patient visit. The patient's time is just as important and the doctor's time. Take less new patients if it takes that long to process them. DO NOT GO HERE, if you value your time. read more

My wife had a follow up consult with Dr. DeSouza after she had an eye stroke. I attended with her. A truly horrible experience for her. Dr. DeSouza presented as rude, indifferent and insensitive. He ignored her questions and was dismissive. He then took her by the hand, said, "Come with me" and took her to the hallway. We both thought she was being taken for some further diagnostic. He then pointed to the exit sign at the end of the hallway and said, "There's the exit." He then turned and walked away. I retired as a manager of a counseling clinic and a clinical supervisor. In over 30 years of practice I have never observed such a lack of professionalism and a flippant lack of genuine care. We will never return. You will find more compassion with a DMV clerk! read more

Great experience. They were able to get my husband in and taken care of in a very timely manner with a torn retina (emergency situation). Staff and doctor has great bedside manner. Would highly recommend. read more

Associated Retina Consultants - Retina Specialists Near Me - Gilbert, Arizona

One time my appointment was earlier in the day I put the wrong time on my calendar. The front office was so awesome she would look at the schedule and she got me to see another one he was available read more

Long wait in the lobby-over an hour wait! Frustrating....Doctor great and staff in the back very friendly but shouldn't have to wait that long for your appointment. read more

Loved Dr Tran; office staff is horrible. We waited for over a half hour for each stage of the appointment. When we asked questions, all we received were shrugs of disinterest. It took 45 minutes to get the letter of appointments- which they cannot meet. Apparently our time is not worth anything to them. read more

I was referred here by my optometrist at Accurate Family Vision. This was when Covid had first started so this was probably not a typical experience. The 2 worked well together sharing information on my symptoms and after discussing over the phone with ARC they agreed that I should come in. Dr. DeSouza and his staff were very professional and clear in what was going on. He isn't going to talk your ear off but he is straight forward and doesn't beat around the bush, I can appreciate that. He was even able to perform the laser surgery while I was there in the office that day. Maybe this is typical but I was surprised it didn't require another visit. I have since been back for my second follow-up and am recovered. I've had several BAD experiences at medical offices in the past which is what prompted me to write this review. These guys aren't going to blow your hair back but seem to be run efficient and honest. No crazy surprise charges and worked well with my insurance. Cheers! read more

This business has absolutely no interest in patient's lives. They overbook so much that a patient is left for literal hours waiting for dr Gordon's attention. This is not just my opinion but number of others waiting in lobby. Let me get specific, 3pm appt still waiting in lobby at 5:25pm. Receptionist tells us we may still have another hour to 1-1/2 hour wait to see doctor. Apparently this is normal for this business. Wow! Healthcare in USA is looking more European all the time. read more

Got my friend here for a 1:15 appt it is now 3:57 and she still has not been seen I wonder if all the people in the waiting room will have to spend the nite. Why do these dr feel their time is more important than people that are making them rich? If you need a dr in the field this is NOT the office to go to. Find a dr that values your time as the do theirs. read more

Associated Retina Consultants - This is hysterical read my review and you will know why - Retina Specialists Near Me - Gilbert, Arizona

I tore my retina and the Doctors at Assoicated Retina Consultants were awesome. Dr DeSouza Dr Odden Dr Odden took time on New Years Eve to care for me. I am almost positive it was past midnight when my eye pressure was very high that she finished up with me. She has my eternal gratitude. I would trust them for anything in the future though I hope I won't have to go through that experience again. read more

I don't recommend Dr Stephen DSouza. He messed up my right eye with a vitrectomy that left me with more floaters and less vision and no solution. He never admitted that he cut my retina, never explained in the pre-op that vitreous was a membrane and still attached at the top and the risks associated with that. He did the left eye first with positive outcome but didn't explain the right eye was different situation, so I trusted him. He has no bedside manners and doesn't think education and communication are an integral element of patient care. His attitude was dismissive after the fact. My right eye feel unstable and my vision disjointed, and he said : I don't see anything that I need to fix' and repeatedly said the same at all my questions. Associated Retina Consultants did follow up at my complaint and had me see a different doctor who explained things better. I'm thankful for that. Bottom line my right eye is in a bad way and I have to live with it. Do not have vitreous surgery , that's my advise read more

Too long a wait! But that is not the only issue we have with this practice. My husband and I are here for the winter, and have to continue with our treatments . Because we receive the exact same injections when home, we can compare the process, apples to apples as the saying goes. Post injection here, we have both experienced excruciating pain. Myself once, my husband for the third time as I am writing this. We have been getting the injections for years and neither of us has experienced post injection pain before coming here. Don't know the reason, perhaps the irrigation post injection? All we know is that there is a difference ! read more

Horrible doctors office !! I made an appointment for 2:05 and was 15 min early to my appointment to find out that I'm going to have to wait an hour past my appointment just to see a doctor. I have zero respect for a doctors office that can't keep a schedule read more

If you don't mind a doctor who has absolutely no respect for his patients and thinks it's perfectly normal that he doesn't see his 9:15 appointment until 11:50, then Dr. Gordon would be the right doctor for you. This was my third appointment with Dr. Gordon. When I arrived, I was quickly taken back by a staff member to have my eyes dilated, but then was ushered back out to the waiting room to wait for Dr. Gordon. This was not for the initial assessment that they warn you can take 3+ hours, but for a check up, for one eye, that took all of 8 minutes of his time. When I voiced my irritation, he actually told me it was normal to wait up to three hours to see a retina specialist, as though I was the one being unreasonable. I will not be returning and would absolutely not recommend Dr. Gordon. read more

No regard for patients time. I was waiting 2 hours for my appointment. This is their practice. Staff looks tired from rushing around the office and fielding complaints. Make sure you have nowhere to be that day before you make an appointment read more

There aren't a lot of reviews for retina specialists. Let's face it... The crowd that needs a retina specialist isn't really into Twitter or Yelp or Instagram! When I visit these offices I'm surrounded by people that are generally Advanced in their years. I was referred to Dr. Gordon With my eye doctor was no longer able to help me. He referred me to Dr. Gordon because he is the best. He warned me that the appointments took patience. My eyesight is worth patience! I believe that without Dr. Gordon I would likely be totally blind by now. I was legally blind in my left eye. I now see 20/35. I drive. I work. In my 50s, this is no time to go blind and I am eternally grateful for the team at Associated Retina Consultants for their care. They are warm and personable. If you want the best care... If you want one of Phoenix's Top Doctors... Dr. Gordon is simply the best. He is worth waiting for! I'd like to add that eye treatments can be frightening to undergo. He is SO good! Let me tell you how good. I was in his office for a laser treatment when diagnostics revealed that I would not be able to be corrected by laser. I found out I had to get a shot in my eye. If I hadn't already been in that chair (with my husband guarding the door) I would never have kept an appointment to get shots in my eyes. Gentle and painless! I would rather have a shot in my eye than anywhere else in my body because of this great doctor. Don't be afraid. I've been to three of the offices. Gilbert is my favorite location though hard to book as there are limited appointments. Mesa seems to have the mist appointments available. read more

Always overbooked. If you make a appointment plan on spending two plus hours waiting .

Dr Kendra Klein is amazing. Moved here from Buffalo NY and needed to find a retina specialist. I was lucky to find Dr Klein. Not only is she highly educated and professional she has combined that with thoughtful and compassionate patient care. I know that I'm getting expert care! Everyone in the Gilbert office is friendly and warm. Thank you everyone! read more

I have been a patient of Dr. DeSouza for four years. I am so impressed with the Gilbert staff and with Dr. DeSouza. They are caring, friendly, patient and treat me like family. I am so grateful for their expertise in treating my macular degeneration. Thank you, thank you Dr. DeSouza and staff! read more