Today, I took my 84 year old Father to this location. I hate technology and had to check my Father…read morein on a computer. I have always felt this world makes it really difficult for the elderly to function, especially forcing them into portals and emails. You are over 80, coming to an eye doctors appointment, can you even see the screen? Then we waited one hour and thirty minutes to see the doctor but IT WAS WORTH IT! Dr. Itty is the real deal. Trust me. He's what your searching for when it comes to eye care for the people you love. My entire attitude changed when I meet THE best Optical Doctor, the Best Human, and the Best person on the planet to help my Father, Dr. Itty. This fantastic Doctor has a waiting room filled with patients and he took the time to answer EVERY question my Father asked. He heard EVERY word. He did this while looking my Father directly in his eyes. Like I said, he's a great Doctor. Dr. Itty didn't rush my Father or dismiss him like I've seen every other Doctor do. I was really impressed by his beautiful patience and his power of listening. Dr. Itty really was in the moment with my Father, not thinking about the other people in the busy waiting room. He was focusing on my Father and using 100% of his medical knowledge. I was very, very impressed with his thoroughness. Thank you Dr. Itty. You do it right. It is very rare today to meet a Doctor that isn't thinking about his next vacation to Hawaii or a new room addition to his Fire Rock mansion in the the mountains. If you take care of your elderly Parents 24/7 like I do, especially with medical needs, let me help you ease your fears. I know. I live with what you are going through too. Come here for this fantastic Doctor. Dr. Itty does care. He listens. He's the kind of Doctor we knew decades ago. And this review was written by someone who really HATES most of the medical profession. You can trust your Parents care with this Doctor. He lives in the moment. That's rare anywhere with anyone.

The doctors are good here, but there are not enough of them. On each of my two visits, I waited…read morenearly 2 hours past my appointment time to see the doctor. My eyes were dilated and numbed within 20-30 minutes of being called from the lobby on both visits, but each time I was then moved to a crowded, second waiting room. My rating would be higher were it not for the bad operational and efficiency aspects of my experience.

I had surgery here for macular hole and a slight retina tear. The surgery went well and the staff…read morewas very caring and the surgery center staff was great. The only issue I had is that I was told multiple things that contradicted each other. For example, the surgery center told me that I would wear a shield over my eye for two weeks straight all day long. When I went to my follow up appointment, they told me no I really only needed to wear it at night time. The surgery center told me that I could request nausea medication from the doctors office. Should I feel nauseous. I did indeed feel nauseous and had dizziness and motion type sickness from this surgery. I spoke with the doctors office and they informed me that they do not write prescriptions for nausea medication, but that I would have to call my primary care physician for that. They aren't even aware I'm having the surgery! I also had my first appointment and we agreed I would have the surgery as soon as possible in the next available date. We were both available. Never heard from the scheduler, then finally called them after about 10 days and the surgery was scheduled for a few weeks out! Scheduler said Dr. had written not urgent. I did call the doctors office and it was rectified and moved back to the originally discussed date. There were multiple things like this and it got confusing and a little frustrating for me that the surgery center and doctors's offices are not on the same page. Again, I did like the staff and the doctors.

Care quality and Office experience were good. However I filled the 2 ophthalmic prescriptions at…read moreAlbertsons/ Safeway for over $88 !! However I am MOST annoyed that her office sent me a link for these same 2 RX for around $50 TODAY AFTER I FILLED THE RX!!! Most aggravating and of course the store won't take them back. Dumb of me not to check GoodRX. Is there another retinologist in the area?

The doctors and back office staff are always considerate, helpful and a true asset to the company…read more The front desk girl, Karina I think, is terrible. She acts like she doesn't want to be there, like any question is an inconvenience and has zero personality. I highly recommend the doctors and wish they'd find a new face for the front office.

From our very first visit through my daughter's surgery and follow-up care, ABC Children's Eye…read moreSpecialists have been nothing short of amazing. Every step of the process--from the front office to the surgeon and surgical staff--was handled with care, professionalism, and compassion. Even when my daughter experienced a small mishap at one visit, the doctors went above and beyond to ensure she was safe, comfortable, and well cared for. They never make you feel like just a number, and their genuine dedication to their patients truly sets them apart. I highly recommend them to any family seeking exceptional eye care for their child.

We were referred to Phoenix, Children's Hospital ophthalmology department through our pediatrician…read more We were able to schedule about a week out. It gives you the option to schedule online but I preferred to do so over the phone. I wanted to make sure our insurance was compatible, etc. It took about an hour on the phone, going back-and-forth with them to determine whether or not our insurance was compatible. There were a lot of issues that were kind of confusing. In the end, we were approved and I was able to make my appointment. They didn't have many times available. Pretty much all of them ran over his naptime so we went for it anyway. It is located in the Mercy Gilbert Medical Center. Parking is available in the lot. Everything is very safe and clean. As of August 2022, we were still required to wear masks in the building. No siblings were allowed, only parents and patient. The place itself is very clean with sanitizer everywhere. Upon arrival, we were asked to sign in on the kiosk and then fill out paperwork. There was another insurance problem that was very annoying for us to handle. There was a debate between the receptionist and our family as to whether or not we needed to pay. We have full medical coverage plus a vision plan, so I didn't understand the issue. After some back-and-forth, it was resolved and understood that we have medical insurance. That first impression was not great. We then got in to see the medical assistant who built a file for us and asked us a series of questions. They asked us a lot about how we were just out of town. Assuming about Covid, etc. The doctor, Mark Salevitz came to meet us and he was great. He was funny, made light of the entire experience, which we appreciated. We really enjoyed working with him and he made us feel better about everything. I will return here for the doctor alone. I understand why our pediatrician referred us here.

From the owner: We make it easier for you to access the expertise of the Phoenix Children's ophthalmology team with…read moreour east valley Mercy Gilbert clinic. Our services include ophthalmology, surgery and radiology. Parking is conveniently located in front of the building.

My wife was referred to Dr. Garcia by her Dermatologist for a surgery on her eyelid. From the…read moremoment we called to schedule an appointment we had an exceptional experience! The front office staff were very kind and supportive. They answered our questions and were legitimately happy to help us. Dr. Garcia did an AMAZING job with the actual procedure and exceeded our expectations! There was almost no discomfort during the procedure or afterwards and within days there was zero sign of a surgical procedure even occurring. No Scar!! THANK YOU to the entire team!

Everything went perfectly, I was recommended to visit here for a bump on my lower lash line. There…read moreis handicap parking directly in front of the business for those with mobility issues and after walking inside the desk is also right there. Everyone was super nice. I didn't have to wait more than a minute or two before being called back to be seen. Dr Garcia was very nice and knowledgeable and she got right to taking care of my issue. Overall a great experience and I would recommend to others.

I've been going here for years and love the doctor and staff. They are kind, fun and thorough! I…read morerecommend them to anyone and would give them a 10/10 experience.

Great service I picked my glasses up today and they perfect. Cole the eye tech did a beautiful job…read moreon my eye glasses. Thank you for hiring such a great eye glass tech.

Dr Wold is awesome and his staff is just as great. If you have any eye issues, and if you're in the…read moreSE part of the valley, this is the place for you. Your search is over. Your welcome.

The staff here is wonderful. I usually see Dr. Wold and he is a knowledgeable and fun doctor!…read moreKimberly at the front desk is always helpful with appointments and helping me get on the waitlist for earlier appointments. My whole family and extended family members go here for eye exams.

This is a very nice and modern ophthalmology office. Everyone is so friendly and thorough such…read moreamazing staff and doctors!! I'm not a patient but was wondering if they accepted my insurance. The front desk lady Diane was so helpful searching high and low to help me figure it out. The eye glasses techs were also super friendly and helpful. I highly recommend this office!

My exam went well, BUT after I left, I realized they had not given me my script. I emailed, asking…read morefor my script and my PD, and the reply I got was only the script...not the PD. I replied to Josh and asked for the PD again. the reply I got from him is verbatim- "That measurement accompanies an eyeglass order and since we never made glasses for you, we don't have this record of this number. if you would like, we can take that measurement for you. There is a fee of $39 and with this fee we would take accurate measurements.." Just an FYI, your PD never changes, so if you have a new prescription, the PD will always be the same. Don't be fooled this nonsense. Just go off what you already have. Thanx for coming to my TED talk

Gone are the days of blind obedience ! Dr Luis Lu delivered a comprehensive and detailed education…read morewhile evaluating and diagnosing my medical eye problem. He concluded my visit by reviewing our agreed upon plan of care and even gave me a demo on my eye care ! I plan on switching eye docs and returning next March for my annual vision and eye health exam.

HIGHLY recommend this place and Dr. Lu. We were on the hunt for an eye exam for my son, and my…read morehusband had visited Dr. Lu in the past and recommended him. He is super fun and funny and knowledgeable and even gave my son tips on better eye health for this generation of kids on phones and tablets. The exam was thorough and he even shared images of the internal pics of the eye with my son. We received his glasses in less than a week. It was super quick, and I didn't think my kiddo would be SO excited to wear a pair of glasses, but he loves them and feels better being able to finally see. I definitely recommend this place!

This office is impossible to schedule with. I received a referral back in July 2024 and never heard…read moreback. After following up with my PCP, they resent the referral, and someone finally called me in early August. The earliest available appointment was in October, but a week before the appointment, it was canceled. I rescheduled for November, and on the morning of that appointment, they canceled again. To make matters worse, they only send text messages to notify you of cancellations--no calls to explain or help reschedule. After this frustrating and unprofessional experience, I gave up and went elsewhere.

Worst place on the planet!!!!!! They completely got my prescription wrong. After receiving my…read moreglasses everything was blurry. I had to go to another Optometrist. My new prescription is perfect. These folks at Arizona eye specialist are a bunch of quacks!!! DO NOT GO!!!