Unresponsive and do not follow-up. had an appointment set with this company and confirmed by email…read moreand phone with the Jason guy that works there and no one showed up and when i sent an email i received no response no apology or explanation.

This company has come a long way since I started. New management and new attitudes. It is a…read morepleasure to work for this company and be apart of their team.

Pro Video Security backs up their work. And they're easy to work with -- and honor their word. I'd…read moreeasily work with the team of Perry, Max, and their subcontractors again. Last summer, we had a break-in at our condo entrance, and found a need for a Full Length Interlocking Door Guard. (Highly recommended as burglars love to shimmy a screwdriver between your door and lock & open into your place easier than a SPAM can.) Pro Video Security let us select the guard. They gave a great bid to put install. We even chose to do 2 doors, given their great rate. Flash forward to 6 months later we found a small (but significant) installation error on one of the doors. Rather than haggle and hassle, they came right out and fixed it at ZERO extra cost. (As expected.) On top of that: The fix came right on time. We caught this picture of a rather infamous trio (USPS is after them) trying to break in and being foiled by the door guard. SEE PIC.

I started out with Provideo Security around 10 years ago when I was looking to install cameras in…read moremy yard, following an incident where two of my dogs got bitten by a rattlesnake. I wanted to be able to keep a watch on the dogs and also of course on my house in general. I bought the equipment from Provideo and I am all the way in California, so I had a local person install the equipment for me, and Perry took over the remote customer service, which has been far above and beyond what anybody could ever expect from customer service. If anything goes wrong, he is right there ready to help me fix it and get it up and running again. I could probably find someone locally, but there is no way I would ever find such great, friendly, knowledgeable customer service. So wherever you are in the world, these guys are the best! Thank you, Perry!

We have had Stealth Security Group monitoring our security system for 6 years and are very happy…read morewith their service.

Excellent customer service! Very kind and helpful. Willing to go the extra mile for our needs…read more Highly recommended!

This year I've been all about trying new services instead of sticking with old mediocre ones. After…read moreseeing these reviews, I decided to give these guys a try, and they didn't disappoint. I reached out and Don came by the next morning, and gave me a quick and simple quote that blew the other guys out of the water. He was quick and professional, and fully delivered with terrific quality cameras. We have had two small issues since then (not to do with the quality of work, just minor snafus) and Don responded to me right away and helped me fix the problem. These guys will be my first call the next time I need anything like this.

Chicago Security Surveillance: Don was fantastic! Professional, informative, efficient are words to…read moredescribe his company. He told us exactly what gear we required for our little home. GREAT JOB, DON! 5 STARS!!!!! THANKS AGAIN!

Technician was prompted and arrive on time. Very descriptive with products and accessories need to…read moresecure a property on the market for sale. Upon departure, Luke guided me in disarming and arming the system with my phone. Luke did a wonderful job and I would refer him for service on my other properties.

This company is completely dishonest and operates like a scam. Do not trust them!!…read more From the start, the sales experience was extremely unprofessional. The representative who came to my home was rude, aggressive, and repeatedly pressured me to purchase additional equipment, and leveraged my being a single woman living along to make me feel unsafe in an attempt to purchase more equipment. Customer service has since been terrible. They sent me to a debt collection agency and have no proof to substantiate it, despite my having automatic payments set up making this impossible, and are unwilling to help me resolve the issue. When I called to speak with billing, my first call was connected over and then rang through to voicemail and the mailbox was full. On my second call, a representative refused to help, only saying I needed to work with the collection agency, and then literally hung up on me. On my third call, it was presumably screened using caller ID so my call was not answered. On my fourth call, blocking my phone number, I reached someone who was friendly but had no knowledge of the issue and could not provide answers, other than continuing to say the manager was unavailable and I'd have to work through collections. Despite multiple requests, I was never allowed to speak with a manager. I was repeatedly told that a manager named Dylan was "on customer calls" and would need at least 48 hours to respond. The lack of transparency and accountability is concerning. There is no paper or statement trail they can provide, other than stating they sent me a text message (!!!) as proof regarding this issue, despite reporting the issue to a debt collection agency, which is now significantly damaging my credit score. When I contacted ADT, they acknowledged that my account had a zero balance. Despite admitting I owed nothing, ADT cannot help and Secure24 has refused to correct the inaccurate credit reporting. Instead, they told me to resolve it with the credit bureau. If it weren't for the amount of money I spent on new equipment, I would end my service with ADT and this company immediately, and i still may rebuy everything elsewhere just so I don't have to do business with these people again or give them any more of my money. The equipment is always down, doing a software update, or something to make it appear offline, and not actually even working anyways! Do not do business with this company. They are untrustworthy, disreputable, and willing to damage a customer's credit while refusing to correct their own mistakes.

I have continually had terrible service with ADT. For security itself, the timing of when the…read morealarm went off and the time they called was a half hour so not super fast response. On a regular basis, when I call for help, customer service is super slow. Each phone call has been at least 30 minutes with most of it being waiting on hold. ...The worst yet has been when they are scheduled to come here and show up with the wrong parts, This then means more phone calls where most of my time is on hold and another day where I have to block off time on my schedule. If you are looking for a new security system, consider someone else. I too will be shopping very shortly.

I've been an ADT customer for quite some time and unfortunately, I'm very disappointed with the…read moreservice. One of my exterior cameras has been out of commission for over a year, and despite continuing to pay for it, nothing has been resolved. The camera is mounted so high that it's completely out of reach for me to troubleshoot on my own. When I finally contacted ADT to request a technician, I was told I'd have to pay over $100 just for someone to come out--before any actual repairs. On top of that, they charge an additional fee for every 15 minutes the technician is there. I already pay a premium for this system, which includes multiple cameras, a booster, and an alarm system, so it's frustrating to feel like support comes with a price tag every step of the way. To make matters worse, the overall system performance is unreliable. The connection is consistently poor, and my doorbell camera only works when it feels like it. For what I'm paying, I expected much better reliability and customer service. Once my contract ends, I'll definitely be switching to a company that's more dependable and puts its customers first. ADT might be a big name, but my experience has been far from premium.