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    Aspire Surgical | Draper

    4.8 (4 reviews)
    Closed Closed

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    5 years ago

    The Park City office did a good job removing my son's wisdom teeth.

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    Stonehaven Dental - Beautiful office!

    Stonehaven Dental

    2.5(14 reviews)
    0.5 mi

    I have been having an issue with the billing department; they had stated that my insurance company…read moreis not responding. I called my insurance, and they stated they never received a claim, after that I was told that Stonehaven failed to properly fill out the claim form. I also have a secondary insurance, and it was ignored, they wanted payment without submitting it to my secondary insurance. I had filed several complaints to the BBB, DOPL, and both of my insurance companies. Whomever is not being honest we'll find out. I don't want my credit score to be damaged by someone else's mistakes or failure to do their job.

    Today, I had a scheduled cleaning appointment, but I missed it because I forgot to add it to my…read morecalendar. Fortunately, they were able to fit me in later in the day. I told them I would be fine with a missed appointment fee or a late fee since it was my fault for not adding the appointment. When I arrived, they took my blood pressure and informed me that it was too high for them to proceed with the treatment. I explained that I often have high blood pressure at doctor's appointments, which is well-documented. I also mentioned that I had taken my ADD medication an hour before, which tends to raise my blood pressure. I even showed them my previous doctor's visit records on my phone, indicating that my blood pressure is typically 5 to 10 points lower than what they measured. The dental assistant suggested that I should see my doctor and get on blood pressure medication, which I found unnecessary as I already know that I get high blood pressure, and I see my doctor every 3 months. They took my blood pressure 2 other times and each time it lowered. They went ahead with the exam, took my x-rays, and then poked an area that had not been bothering me before. It turns out I have a cavity under a crown, which is unfortunate. After the exam, they informed me that I was done for the day and would need to come back when my blood pressure was lower. I was extremely irritated, as I have never had this issue before at this office. They have told me I had high blood pressure each time but never denied me treatment. My high blood pressure at medical appointments is well-documented, and despite showing them evidence and explaining my situation, they still denied me a cleaning. This entire ordeal felt like a complete waste of time. I had no idea they would refuse treatment based on high blood pressure, something I experience during all medical appointments, interviews, or similar situations. After the appointment, I went to Starbucks, got a coffee, and took my own blood pressure at home about 30 minutes after. It had already dropped by 10 points, even though I was still angry. Three hours later, I checked it again, and it was back to normal. Not only was I denied treatment, but I'm sure they billed my insurance for the exam and x-rays. Now, the area they poked hurts, even though it didn't when I first arrived. I have been a patient at this place since it opened over 10 years ago, but this was the last straw. They keep changing their policies and dentists, all with varying levels of quality. Save yourself the trouble and find another place that won't discriminate against you or bill your insurance for half an appointment, only to send you home and tell you to come back later. They also mentioned that I had a credit on my account which somehow was being held for 6 months.

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    Stonehaven Dental - This is very misleading.  Don't fall for their "free" exam scam.

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    This is very misleading. Don't fall for their "free" exam scam.

    Aspire Surgical | Draper - oralsurgeons - Updated May 2026

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