Dr Lauderdale apparently won't repair a denture tooth without a complete new patient exam including…read morex-rays. No value to the patient only more expense and in this case they could do the emergency tooth repair in a couple minutes but because of the exam needed they wouldn't be able to get a time until Monday leaving several days with a damaged denture. Didn't have this issue with aspen denture in Enterprise Alabama where the service was much better and the care team more compassionate. The receptionist wouldn't even ask the doctor if she would make an exception. Nobody should use this location. Go somewhere they care about you being a person. Update because of aspen dental reply. 1. Tooth popped out due to denture being dropped as was stated to the receptionist. 2. This location is the first location Aspen Dental location that required a new patient exam for a denture repair. I stand by my review and that the "need" for an exam is only to inflate patient cost, and look for more services to charge for rather than performing the service needed. IMAGINE going to a doctor for the flu and being told you need to have your annual check up first come back in three days when we have time for that and then we can see about solving the flu issue. Give me a break. This doctor and this location is a disgrace.

I think this is my first-ever 1 star review. Here's the story:…read more They got me in the door with a "$29 new patient special" -- which was attractive because I don't have insurance. They did the exam and x-rays -- no cavities or any other issues, hooray! But they withheld the cleaning (which I thought was included in the new patient special). To be fair, I was wrong about this; it's not included. They then performed a "gum pocket measurement" test. OK, fine. I've had those tests done before. It's when they call out the numbers (1-6). I had mostly 2s and 3s and a handful of 1s and 4s. About the same as far as I can remember from all the other times in the past I've had the test done. In other words, nothing of note. But here's where it gets interesting. They used that test to claim that what I really required was a deep cleaning (called "scaling and root planing") -- not a normal, routine cleaning. They then refused to perform a routine cleaning, even though I asked for one and offered to pay more. They told me my only option was the expensive treatment plan, which of course, cost over $2,000. It was for my own safety and wellbeing, you see. They couldn't in good conscience perform the routine cleaning. In my book, this whole thing was a classic bait and switch, and crosses the line into unethical and deceptive business practices. I've had plenty of dental offices try to upsell me on the "deep cleaning" over the years. I always just say "no thanks", and that's that. I've never had one literally refuse service unless I agreed to their upsell. Just blows my mind. End. p.s. I'm considering whether or not I should file a complaint with the state dental board -- they regulate unethical conduct. Or I could file a complaint with the AG's consumer protection office -- deceptive advertising is a big deal to them. We'll see.

This place scams you out of money. They tell you it will be one price, and then they hit you with…read morea bill for more money. I would not recommend this place to anyone.

After reviewing Aspen's reviews on Google I was skeptical about if I made the right choice to…read morechoose them for my dental needs but I'm happy I didn't let those reviews ruin the experience I had. People complained about the wait but the wait wasn't bad at all, it went exceptionally fast compared to going to a regular doctor appointment. People complained that they felt like a product going down an assembly line and I didn't feel that way at all. There's different rooms and areas for different reasons, just like a doctor office. People complained that they were pushing them for different products but all they did was inform me on different options they had for different budgets. I also saw people complaining about they got charged a bill after but they inform you that upfront that if your dental insurance doesn't cover all the costs then you are responsible for that and that's the same as anywhere else, if you ask me. The whole staff was super helpful and friendly. I have anxiety when it comes to dentists but they made me relaxed and calm the whole time. I had my whole top pulled and dentures put in within 30 minutes and the pain after wasn't bad at all. People complained about all they give us antibiotics and ibuprofen but they work well enough to me to manage my pain so I don't see an issue with that at all. Overall Aspen gave me the best experience I could've ever expected and I'm so happy I did t let those negative reviews keep me from going. I'd recommend them to anyone.

I would go to a dentist out of network just to avoid this place. I got an exam here because I knew…read moreI needed a deep cleaning (been years since my last cleaning).... First off, I've never been to a dentist that didn't do an exam and cleaning same day, well they don't, they did the exam and then scheduled a "deep cleaning" for a future date.... Second, they couldn't get my blood pressure right but I can confidently tell you it's because they didnt have me sitting correctly to take blood pressure, I wasn't comfortable. Third, they roped me into opening a care credit card because they said after insurance the cleaning was still going to cost me $1800. Well I had the discernment to sit and think before having the deep cleaning that would have cost me $1800 and canceled before the appointment because my insurance covers 100% of preventative and restorative services with a $25 copay. Went to Pine Mountain Family Dentistry and paid my $25 copay and got my DEEP CLEANING that my insurance COVERED 100%. They also didn't take my blood pressure before doing the cleaning, and now that I think of it no dentist has except for my root canal and my wisdom teeth removal so i dont know that was weird too. So i dont know WTF they were charging me but I'm glad my intuition kicked in because I was going to schedule my husband too and they probably were going to do the same thing to him. Would have gotten $3200 out of us, on top of what they would have gotten from our insurance.

They are amazing!!! They was honest about how serious my…read moreissue was. Got me in ASAP working with my work schedule. The receptionest done everything she possibly could to get both my medicals insurance working for me that would keep me from paying as much out of pocket. Amazing job on cleaning my sensitive teeth & gums today. Gave me tips & the correct toothpaste i should be useing to do a bitter job at keeping my teeth & gums healthy. ​

I really wish I had read these reviews before I went. I went in for a simple dental cleaning. I…read morehadn't had a chance to get a cleaning in 2 years but I normally go every 6 months. When I booked I made it clear that I wanted a cleaning since I was about to lose my dental insurance due to my husband's death last week. After an exam and at least a dozen X-rays later I was given a quote of over $3,000 worth of work they wanted to do. After expressing that I just wanted a cleaning I was told I could come back 2 hours later for a cleaning. In my 52 years I have never been examined by the dentist first then told to come back later for a cleaning. After checking out I was charged $200 for a "deep cleaning." I will not be back to Aspen dental. I feel like I was taken advantage of. I have never had to pay that much for a dental cleaning with insurance before. The only positive thing was that the hygienist was good. Too bad the rest of my visit wasn't.

The People At This Place Are Very Mean And They Do Not Like Dark Skinned Black People To, And They…read moreCharged Me Over 1,200.00 Dollars For Nothing To, The People Saw My Teeth And Did Some Work On Them And They Said That The Work On My Teeth Will Be 200.00 Dollars And They Lied About That To, it was over all 1,200.00 Dollars, And When I Called To Find Out Why Is It Much, And They Called Me The N Word Instead, I Will Not Be Going Back To This Place Ever Again, And The People At This Aspen Dental Are Racist To Dark Skinned Black People To.

Regardless of what people on this app say I don't agree letting anyone under 18 to give reviews…read more Anyway something I said on Google Maps: I have come to this dental office to fix my entire mouth what I thought was unrepairable. Instead all of my teeth were restored with fillings and my cavities were removed and replaced by crowns and a cracked tooth taken out. Tho I was awake for every appointment I was very comfortable of course besides the cracked tooth removal. Regardless this building has excellent doctors and staff that assist them. Strongly recommend everyone try to get the best quality help possible if you have problems like I had these people are more than capable of helping.

Avoid this company at all cost. They indulge in high pressure tactics. They push you to have deep…read morebelow gum cleanings that are very expensive and are not even necessary. They are overpriced and unscrupulous. Walk away and find another dentist. Avoid a $2,000.00 mistake that I made!

I wanted to give praise to the dentists, and office manager Ms. Sumaya. Both dentists were…read moreprofessional and knowledgeable. They took care of my dental needs one issue at a time. I love their customer service and patient care service. I feel that I received top notch care to the fullest every time I had dental work done. The hygienist was just as amazing and made sure I understood the plan of care as I was being treated by her. Her customer service was exceptional as well. I want to really highlight the office manager Ms. Sumaya because she is the face of the company. I strive on exceptional customer service from the front office, prior to even seeing the providers. She was the first one I met and it has always been a pleasure. She is sweet, caring and sincere. Before leaving, I was never confused about the billing process and charges. Each time I go, I look forward to seeing her beautiful smile that's inviting. Coming from Alaska, I ran across rude customer service in Macon and wasn't used to being treated less in a professional aspect but at the Macon office, you are sure to be treated with respect and get the best care from the providers. I really wish I had remembered the providers names, including the hygienist. Thank you, Team

I had an extraction done and it was horrible, the injection did not work I told her and she kept…read morepulling though I was screaming in pain, my mouth hurt for the longest time, I started getting bad reviews from others who had gone to Aspen, I just wish I had known before I put myself through this pain.

The high rating is due to getting an appointment the next day and the excellent customer services I…read morereceived from everyone I met. That's from the front of the house with Shambreka, who was very nice. I spent most of my time with Donna, who took my x-rays and checked on me to let me know when the hygienist would be in. Donna was very personable, sweet and kind. Brittany, the hygienist, gentle spirit was calming. The calmness continued with Dr. Jindu who chuckle at one of my comments. Carrie wrapped my visit up with a smile. What stood out the most was their willingness to help a walk-in whose son needed immediately attention to removed something stuck between his teeth. So far so good. SS.

This place... gosh. First and foremost, they care more about making money than the actual patients…read more They will do everything they can to try and get money out of you. They try so hard that the doctor will tell you to smile and he will literally rate your smile on a scale of 1-10 and be like "ehh, it's like a 5. I'll make sure you see our billing/insurance/accountant person to see what we do for you regarding invasalign." Never agreed to it. Never even said I wanted it. Never expressed concerns over my "smile." (Not to mention, I had braces before) Doctor goes on to continue to "rate" my teeth's whiteness and trying his hardest to convince me to do their teeth whitening treatment. Again, without even asking if I wanted it done. Says the billing lady will walk me through that too. I get my cleaning done, it was okay. They put me in a dark, weird room for me to "wait" for the billing lady just for me to tell her no and after telling her no countless times, she still proceeds to show me different payment plans for treatments I already said I don't want. I get it, it's a chain dental company. But like DANG, no is no. They are absolutely pushy. It was a one and done for me.

Because of the unprofessional receptionists I had the worst experience in a dental office of my…read morelife and wasn't able to be seen even after giving them a copy of my insurance card (BC'BS) yesterday, the day before my appointment. I felt harrassed like I wasn't welcomed there so don't waste your time if youre looking for professionalism cuz its not at Aspen Dental in Oxford Alabama which is probably why the company is a part of so many lawsuits.

They advertised as periodontists. They took months working in my teeth including charging me $900…read morein the end for antibiotic. They told me I had refused to be treated earlier. That was a lie. I only refused to have some residue from permanent retainers removed. Then they told me about a periodontist down the street. They don't take my insurance.

I went with a very painful bad tooth. They really took care of me. Treated me with a sense of…read moreurgency. Friendly each time I had an appointment. Definitely will recommend and use them again for any dental needs.

Way out there with there prices. Can't afford them. Staff was nice but but again 80000 dollars for…read moredentures top and bottom is to the moon .

I had my first-ever crown visit with Dr. Atchley today. 2 hours in the chair with shots, drilling…read moreand other tortures. She and her staff are all so AWESOME (shout-out to Amber, Paige and Christie). She was ever so careful and mindful that I was not in any pain whatsoever. Also, they take maximum covid precautions, including pre-screening questionnaire, hand sanitizer, temp check at entrance, and room air decontaminator between patients. To top it off, she just called me 4 hours after my visit to see how I am doing. She also has a great sense of humor. I highly recommend Dr. Atchley. And she's cute, too.

Best dentist I have EVER had the pleasure to visit. This lady is a tooth whisperer. They treat…read moreyou like a person. The entire staff is GREAT. If you don't have a dentist...even if you do have a dentist, you need to do yourself a favor and visit Dr. Atchley