Dr Lauderdale apparently won't repair a denture tooth without a complete new patient exam including x-rays. No value to the patient only more expense and in this case they could do the emergency tooth repair in a couple minutes but because of the exam needed they wouldn't be able to get a time until Monday leaving several days with a damaged denture. Didn't have this issue with aspen denture in Enterprise Alabama where the service was much better and the care team more compassionate. The receptionist wouldn't even ask the doctor if she would make an exception. Nobody should use this location. Go somewhere they care about you being a person. Update because of aspen dental reply. 1. Tooth popped out due to denture being dropped as was stated to the receptionist. 2. This location is the first location Aspen Dental location that required a new patient exam for a denture repair. I stand by my review and that the "need" for an exam is only to inflate patient cost, and look for more services to charge for rather than performing the service needed. IMAGINE going to a doctor for the flu and being told you need to have your annual check up first come back in three days when we have time for that and then we can see about solving the flu issue. Give me a break. This doctor and this location is a disgrace. read more

I think this is my first-ever 1 star review. Here's the story: They got me in the door with a "$29 new patient special" -- which was attractive because I don't have insurance. They did the exam and x-rays -- no cavities or any other issues, hooray! But they withheld the cleaning (which I thought was included in the new patient special). To be fair, I was wrong about this; it's not included. They then performed a "gum pocket measurement" test. OK, fine. I've had those tests done before. It's when they call out the numbers (1-6). I had mostly 2s and 3s and a handful of 1s and 4s. About the same as far as I can remember from all the other times in the past I've had the test done. In other words, nothing of note. But here's where it gets interesting. They used that test to claim that what I really required was a deep cleaning (called "scaling and root planing") -- not a normal, routine cleaning. They then refused to perform a routine cleaning, even though I asked for one and offered to pay more. They told me my only option was the expensive treatment plan, which of course, cost over $2,000. It was for my own safety and wellbeing, you see. They couldn't in good conscience perform the routine cleaning. In my book, this whole thing was a classic bait and switch, and crosses the line into unethical and deceptive business practices. I've had plenty of dental offices try to upsell me on the "deep cleaning" over the years. I always just say "no thanks", and that's that. I've never had one literally refuse service unless I agreed to their upsell. Just blows my mind. End. p.s. I'm considering whether or not I should file a complaint with the state dental board -- they regulate unethical conduct. Or I could file a complaint with the AG's consumer protection office -- deceptive advertising is a big deal to them. We'll see. read more

These people lied to me told me I would not come out of pocket that my insurance has it then 3 days till I get my dentures they say it's 1000 dollars don't use them they are frouds they scam your insurance read more

Currently looking for another dentist! Haven't Received Any Call Back Etc. About My Treatment Feel Like I Got Con Outta Almost 2k worth money. I have no trouble with the cleaning process the one 1star for my treatment plan. They told me I had pay $300 for new tray when they gave me new crown knew my old tray wasn't gonna fit. read more

Aspen Dental - Columbus, GA - Old Trays And Retainer - Oral Surgeons Near Me - Columbus, Georgia

Warning: Avoid This Dental Office at All Costs If you're looking to be price-gouged and treated with the utmost unprofessionalism, then this is the place for you. My experience with this dental office was nothing short of a nightmare. I initially visited for a chipped tooth and was told I'd be contacted later that day to schedule follow-ups. That call never came. After waiting all weekend, I called back on Monday, only to be put on hold for 30 minutes, then told they had "lost" my insurance information. I was promised a callback within the hour--unsurprisingly, that never happened either. I left a voicemail and still received no response. When I finally got through to them days later, I discovered their prices are astronomical. I previously paid $394 for a deep cleaning at my old dentist. This office quoted me $2,600--after insurance. When I questioned the exorbitant pricing, the manager shrugged it off, saying, "I don't know; this is the first dental office I've worked for." Yes, that was the manager's response. To make matters worse, I requested to have my filling done first, given that my chipped tooth had nothing to do with needing a deep cleaning. The response? A flat "no," insisting the deep cleaning had to come first--a clear attempt to force me into paying thousands upfront. And when my husband went in for a filling. After his procedure, they made him wait three hours just to pay the bill. Three hours, sitting in the office, waiting to give them our money. Save yourself the headache and find another dentist. We certainly won't be going back. FYI: A deep cleaning even without the insurance should only be (low end) $800 and (high end) $1,600 , that's for all four quadrants, and that would be usual and customary pricing for our area. read more

I have previously had a poor experience with Aspen dental on veterans parkway. I attempted to give them a second chance considering they are in network for the services I need. I spoke with a representative informing her of my Endotonsit referral I received from my general dentist. She proceeded to schedule my appointment. When I arrived I was informed the visit was made for a new patient Dental exam and I would not be able to see the Endodontist until June/July. This is the second consecutive time I have been disappointed by this office. Missing work and having to rearrange my schedule for an appointment that never happened due to poor communication. Ultimately I will accept blame for giving them a second chance. read more

I was terribly disappointed with Aspen Dental. The office in Columbus is spacious, clean and modern. While all employees were kind, I felt they were more interested in getting money for me than treating my toothache. All my life, I have gotten my teeth cleaned and checked by dentists twice a year, and I never received a bad report on my gums until my appointment with Delta Dental. Delta Dental told me I needed expensive deep gum cleaning before I could have my aching tooth treated. Sadly, I let my extreme tooth pain cloud my decisions and agreed to get the terribly expensive gum treatment. read more

I was in such pain when I got there and after an hour and a half of talking to four different people before I even got to see the dentist and then they were trying to sell me on getting all these procedures done when really I just wanted a tooth pulled because that's how much pain I was in then after an hour and a half of that they tell me they can't pull my tooth. They only do it on Saturdays so I left Upset. I was crying then they called me back about five minutes later and told me they would go ahead and do it then after I leave, they didn't even tell me they had a prescription of antibiotics waiting for me. I didn't even know until Walmart called me six days later told me I had a prescription read more

Anna! Anna! Anna! Three cheers for Anna! I returned to Aspen Dental because my partial was hard to remove. Anna gutted me last week. She asked me if I had any questions or concerns which I didn't at the time. When I returned Anna was so nice and friendly and made me feel comfortable. This is not my first partial so I felt embarrassed I was having difficulties. She made the necessary adjustments and watched me insert and remove the partial. Encouraging me through the process. I left chanting Anna! Anna! Anna! It's a good feeling not to be embarrassed when you need help. read more

Currently looking for another dentist! Haven't Received Any Call Back Etc. About My Treatment Feel Like I Got Con Outta Almost 2k worth money. I have no trouble with the cleaning process the one 1star for my treatment plan read more

Arrived at clinic early waited 45 minutes to be seen Love the xray tech, Dr Lauderdale, & hygienist Front staff are VERY unprofessional! I waited an hour to be seen by " office manager" who called my phone 10 minutes after I left ANGRY. I was driving and coukd not answer phone & would not as I prefer Not to speak when angry since God Blessed me with an acid Tongue. I recommend the Doctor... but, I would FIRE the staff upfront immediately. It seems they Choose who they want to be patients by ignoring those they don't want... Shame on Dr Lauderdale for keeping unprofessional staff. I will not return. read more

Aspen Dental - Columbus, GA - No peace of mind - Oral Surgeons Near Me - Columbus, Georgia

we did have issues and rescheduling due to resources and staff shortages. all which are understandable.However, the caring attitude of all the staff was amazing at the Columbus GA veterans location. From the moment we checked in, to the X-rays and then meeting with the dentist, then with billing. The whole process was seamless , the staff worked with an 79 year old patient that hates dentist. Stephanie hugged my mom when she told her the cost, because we were told a lot larger amount else where. Thank you for being personable to you our patient's. I know in the service industry you can't make everyone happy but you did today. Thanks again for being courteous, caring, loving to your patients. sincerely, Martin Pecci read more

Everyone is very friendly, however I called prior to making my appointment to be sure they accepted my insurance, they said they did so I made my appointment. When I showed up to my appointment I was told they didn't accept my insurance. read more

I made an appointment for a broken denture to be replaced. Time for the appointment-10:00am, with an arrival time of 9:45 in order to fill out paperwork. I was there exactly on time and done with paperwork by my appointment time. They finally called me back at 1030. AM dental assistant put me in a dental chair and said she had a patient before me. I sat there with nothing happening until 11:00am. I explained that obviously the appointment was going to take much longer than the 2 hours I had allotted for this first visit to this place. I explained that this was going very long, they said they were sorry but short handed! They asked if I wanted to reschedule... I said "the first visit is free for me because I'm uninsured and paying for everything out of pocket. If I reschedule, will it still be considered my first visit? NO ONE has touched me, I've been just sitting here!" I was informed that if I rescheduled, nothing would be considered my initial visit so nothing would be covered under the new patient free first visit deal. They're understaffed, they're stacking patients up to a point that there's no more seating in the waiting room and putting people in the back and just leaving them there, AND IT IS MY FAULT!! Absolutely unconscionable! Crooked and unconscionable. Obviously, I'll never darken this business's doors again. read more

This visit was absolutely insane! There were 20 people in the waiting room when I went. I had scheduled a root canal. I never got even a cleaning. I was there for three hours! When at last they had X-rays of my teeth (at least 3 of every tooth) they told me that they could schedule the root canal after they cleaned my teeth--for$900.00! What a joke! I have very healthy teeth and gums the dentist said who actually cleaned my teeth the next day.​ read more

Aspen Dental - Columbus, GA - Christy and Nikki - Oral Surgeons Near Me - Columbus, Georgia

Disappointing when NO ONE picks up. I had gone in early to fill out paperwork, we waited over an hour to be seen, and nothing could be done today and it would have been very expensive even if something had been done, we were referred out, called that place, was told for one extraction it could be $275. I'm just baffled. When I had left Aspen dental, I realized I had forgot something, and I have called to ask a question and NO ONE picks up. So far not to happy. read more

Aspen Dental - Columbus, GA - I called them, and nearly 10min later I hung up because NO ONE answered. I got the prerecorded message over and over again. - Oral Surgeons Near Me - Columbus, Georgia

i would not take my Dog to this place. I think more of him than that. Worst dentist i have every came across in 77 years

Today, I visited Aspen Dental in Columbus, Georgia. I was expecting a bad visit because of the reviews that I had read. But I must admit I it was an awesome visit. I can honestly say that from the time I stepped into those doors, my journey began with a great experience. It started out with Mr. Justin called me back, and he explained everything that was wonderful. Then I met Ms. Tia and she came in and did what she did. OK, my second visit went even smoother, I wasn't waiting long, and when I was called to the back and the issue I was having, it was solved promptly, and the questions were answered to my expectation. I would definitely recommend Aspen Dental with Dr. Lauderdale and her staff are wonderful and put the patients' concerns first . I can honestly say that from my experience and seeing the happy looks on the other patients' faces, they are great. So, I do recommend Aspen Dental in Columbus, Georgia, to any person who needs a great dentist. read more

This has to be the worst dental company I've ever visited. I prepaid for a procedure and it has been over a month and they still haven't put forth an effort to perform the procedure. I have been calling for the past week to get a refund and they are giving every excuse in the books why they can't give a full refund. I have called and requested to speak to the manager on 4 separate occasions and can never get the return call from the manager as promised. This is so crazy and unacceptable. Please beware of this company. I see why there are so many bad reviews. read more

Absolutely terrible! Made an appointment with them for my daughter and when I show up to the appointment they tell me that they don't accept my insurance nor children her age ! Why wouldn't you tell me that when I made the appointment. Her dob obviously shows up in your system. On top of that , they were completely unprofessional. DO NOT go to the dentist office . Don't let the "big name " fool you , they are trash . read more

Very unprofessional facility. Called last week to schedule a dentist appointment for this morning. Went in at 7:30 AM and was told that I wasn't booked on the schedule and would have to wait behind other patients. I've been at Aspen Dental before and also had an unpleasant experience, having to wait over an hour for my SCHEDULED appointment. They are a nationwide dental office chain that cares more about volume than actual patient satisfaction. I only went here again because I could not book an appointment with my regular dentist because he was closed over the holidays. Please avoid this place if you can and go to a local dentist office not owned by a large corporation. read more

Aspen Dental are thieve! They charged my husband for a Crown that was never don. when we asked for a refund they said it would be 2 to 3 week. This was June 20th 2023, it is now October 3rd and still no refund. Then they charged us again today for teeth cleaning that was not done. Both charges are in process of being disputed. They also keep the insurance company for Invisalign that has not been purchased in over 2 year. Thinking seriously about getting a lawyer. Stay away from these crooks. Zero stars! read more

Worst dental office I've ever stepped foot inside! Car dealership vibes. X-ray tech was doing my x ray as she was gossiping eye rolling about a customer that was there she's not a fan of. Talk about unprofessional. read more

My mom is a patient of Dr. Patterson's and she has had a horrible experience. He was claimed to have done a filling on her teeth, but her mouth hurts more AFTER the filling. She is in excruciating pain!!! This isn't the first terrible experience she's had with him. He did an incorrect fitting for her bridge, which is the whole reason for her needing a filling in the first place. They were supposed to fixed their mistake, but NEVER did. This guy is an absolute joke. The staff is TERRIBLE and not helpful at all. read more

I wish I could give negative stars. I took my son in for tooth pain h thinking something could be done about it the same day. After waiting for x-rays here comes the consultation then they send in a gum specialist after that a front office person takes you up front for a extremely expensive price of all the services they say that you need. I end up taking him somewhere else for a third of the cost they were trying to scam out of me. I wouldn't let them touch my dog's teeth. Save yourself the headache and go somewhere else and to the person who gave them 5 stars, they must have paid you for that review. read more

Way over priced!!! I had prepaid for my dental work and was told that was my total bill. I received a large bill 9 months after the fact. The dentist and dental hygienist were great. Due to their business practices I would never recommend Aspen. read more

Bait and switch. Paid for a root canal only got a bunch of cleanings and a temporary filling.

I was very excited choosing Aspen Dental for some much needed dental work. My chose was HIGHLY influenced by there reputation. I may have made a BAD decision. To this date, I have had 3 temporary bridges FALL OUT and 2 "PERMANENT" ones NOT made correctly. NOTE: ASPEN DENTAL DOES NOT HAVE AN ON-SITE LAB. THIS IS A PROBLEM. ALL WORK IS SENT OUT WHICH REALLY SLOWS THE PROCESS. UNFORTUNATELY, I DON'T RECOMMEND this company. If I could redo, I would pursue other establishments for my dental needs. read more

Seems I don't have to give a bad review! Just read what's available! Just wish I'd read BEFORE I went! Would not refer this place to an enemy!! read more

Makes you feel like your at a car dealership. My old dentist is on the new insurance so thought I'd try this group. Arrived 3:20p for 3:45p appointment didn't get taken back till about 4:30p they did about 3 different styles of x rays in 3 different rooms then a dentists comes looks at you explains what all needs to be done, then they have some one else come into look at your gums and lets you know this needs to be done. And then yet another person comes and takes you to an office to discuss payments and this can't wait it's got to be done. Your insurance will cover this here is what you will owe $$$$. But your approved through third party to pay this per month. You want to go ahead and start treatments tomorrow? read more

Appointment was @9:30 I got that early but it took me a while finish the paperwork I'm new to town and had to get my fiancé to help me with the addresses and things of that nature I finished my paperwork at 9:47 they canceled my appointment because I went over by 2 mins. I would give them 0 starts if I could would not recommend. read more

You are given 10 minutes to fill out new patient paperwork I asked what happens if I take longer. I was told I would be rescheduled or seen as a work in. I'm not sure why they give you 10 minutes to fill out paperwork, when it takes 20 plus minutes to call you back after you turn your papers in. The x ray lady was really nice. The Dr was also nice. The hygienist ... meh. I waited an hour for a dental plan / cost ? So....I need 2 root canals that I have to get in another office, a deep cleaning that includes an antibiotic treatment for aprox $975 ( before they will do any fillings or crowns ) 2crowns , and several cavities. Total cost before insurance $7600. I'm glad I read these reviews. I'm getting a second opinion. The manager .... That discusses payment options for the treatment plan told me my teeth are worth saving. I share the same opinion, but she didn't want to discuss the obvious option of tooth extraction. She also said she could not give me a referral to another dentist that offers root canals / crowns on site. I didn't ask for a referral nor did I ask for a recommendation. ( I'm capable of doing this myself. Apparently she thinks folks aren't smart enough to use google ). I would say this is a bust. I will not be returning even of they are the cheapest office for theses procedures.... I will gladly pay someone else. read more

This place is a total rip off! I've never heard a place that makes you put 60 % before making an appointment for a procedure and the remaining 40 % the day of ..... they have no payment plans and force you to open a care credit account if you can't make the remaining 40% full payment. Go somewhere else and save money, like DOCS Dental. You'll pay like 1/8th of what aspen wants you to pay . read more

The absolute worst dentist ever. Dr Lauderdale is not qualified to have her own practice. She did two crowns in my mouth and both are not correct. I had to go to another dentist to fix my problems. One crown kept coming off and she replaced it three times. Food got caught in it I suffered for years and nothing ever was resolved. The second crown came off three times. It didn't fit right food constantly got caught between the crown and gum. I would floss Waterpik and basically dig the food out. She would never address the problem. I had to get two deep cleaning and antibiotics because of the infection. I had to pay when she knew the crown wasn't right. The crown came off again and I went to a different dentist. I have to get an implant the crown was put on over a tooth with decay. She has overdue no recourse. Stay away save yourself some money and pain. read more

Usually my visits are good but today I was treated awful from the light skin lady from the front desk and my Invisalign nurse. At the front desk the lady was having a hard time answering my questions, she was speaking to me with attitude and I don't even know her. I'm wondering why she sounds and looks angry at me. The Invisalign nurse is in a rush to get to the next patient. I asked her for a second swab to numb me before my tooth extraction and she refused talking back. I had to keep asking for her to give me some more. That's all I was very disappointed today. read more

Worst dental experience of my life. Almost every cavity that was filled have come out. I went back in for the 1st one to be taken care of. The replacement also popped out. I am a very nervous dental patient so I chose to go to a REAL, COMPETENT dentist t oui have my issues resolved. Save yourself the trouble and go somewhere else. I suggest North Park Dentistry on Capstone. THEY know what they're doing. Maybe the dentist should go back on the pageant circuit because clearly dentistry is bk ot her strong point. read more

I went here years ago for some fillings, crowns, & to have my wisdom teeth removed. Everything cost me $2500 which I ended up having finance (still paying it off because the interest rate is so high I've barely been able to make a dent). Let's start with the wisdom teeth removal. My wisdom teeth were not impacted and grew in perfectly. But I needed to have them removed because one was bothering me. Due to them only needing to be pulled, Aspen suggested I stay awake for the procedure. They numbed the area and gave me nitrous oxide. Well I felt every bit of it. I was in hysterics, screaming and crying. The oral surgeon began to berate me. "Stop yelling! Stop cuttin' up! Stop crying! Stop trying to move!" It was awful. After the procedure, he explained how it was my fault it hurt and if I had just stopped "cuttin' up" it wouldn't have hurt so much. The fillings were done poorly. They made the "crown" part (the part where you bite) on my molars completely flat. No bite at all. Now two years later, three of the fillings have just popped out. Shoddy work. Now for the crowns. I had to get two root canals done with an outside endodontist and aspen dental did my crowns. From day one with one of my crowns my gums were extremely irritated. It would bleed and just be overall inflamed. When I called to ask if this was normal, I was told that it was. As of today, I went in for a dental appointment at another dental office and they outlined to me all of the terrible work that Aspen did. First, the fillings. They're not supposed to pop out. Second, the crowns were put in without concern for making them sit flush with my gums, leaving an opening in each. Which has caused bacteria to get in... now either I need two more root canals, to remove the bones in my mouth, or to just have the teeth pulled and get implants. THANKS ASPEN. Now to resolve everything, it'll be another $2900 on top of the $2500 I'm still paying back to Aspen. Long story short, you're better off letting a senile and blind person treat your mouth than you are going to Aspen Dental. read more

i am letting anyone who will listen not to go to this place. i went in for an extraction and they wanted to charge me $1400 and asked me to prepay. i told them no thanks and they doubled charged my insurance and flex spending acct. i have been working to get this resolved for a year. each time i speak with someone i am told that this is someone else is handling the issue. i reached out to the office and they state that they cannot help me. these people are a bunch of dishonest people who push products and services on patients that they do not need. read more

Aspen Dental, Columbus, owned by Dr. Candace Lauderdale. I have read articles about the credit-model Aspen uses that seemed to imply Aspen exploits people. That's a bunch of hooey ! Dr. Lauderdale owns two offices, Columbus and Opelika, AL, These are very well run first-class operations ! As a Vietnam-era vet, Dr. Lauderdale's staff extended every courtesy possible and went well above and beyond anything I am sure Aspen corporate requires. Office manager Nanci Watkins assured I was always taken care of. My surgery was in Opelika, AL, by Dr. Melissa Shah and this gal should have been a heart surgeon, her skills are simply that good. The surgery was a trifle brutal, since my lower jawbone needed a lot of work, but no problem - Dr. Shah called me at home that evening to make sure I was OK. No medial professional has ever done that before for me. By all means patronize the Aspen Dental offices owned/operated by Dr. Candace Lauderdale ! I highly recommend her practices. read more

If anyone had oral surgery done at the Columbus GA location since last December and found the oral surgeon to be unprofessional plus now have permanent damage please reach out to me, we need to talk. read more