The quality of the dental care doesn't matter if you can't get in. Like most busy places, if you…read moreneed a pre-work appointment like I do, you have to schedule at least 6 months in advance. Which would be ok, understand there's a lot of demand, but twice in the past three months First Choice cancelled my appointment with less than 2 business days' notice and was unable to offer any replacement appointments in the same time window without months of delay.

Am on the hunt for a dentist in Madison and have been for the last 4 years. I am special in that I…read morehave EDS with POTS so weirdness with pain, sensitivity, blood pressure, anesthetic, infection and healing. This was advised on my new patient forms. When I arrived, I was told that my California dentist had provided records but not the 2 I had seen since arriving in Madison - weird. Went through to my appointment which began with the usual questioning by the tech who also advised that she was not familiar with the office as she was subbing there. The dentist arrived about 20 min later to hear the tail end of the long dental history I had been repeating and who advised that I "needed" a full panel of x-rays. I asked why the CT imaging that had been done in March was not good enough and she told me that it had not been received (later, she said they did not have the equipment to view it at that office). I was then handed a quote for a full panel of bitewings and a panoramic of about $ 500 but with the panoramic being "comped" at a deduction of $ 200, the dentist adding that everyone needed x-rays annually. I consented and the dentist left the tech to do the x-raying. Once it was all done including the panoramic, I lay back in the dental chair with the x-ray apron on waiting for the dentist. After about 15 mins, the tech went off to find her but could not so said she'd take my blood pressure. Wheeled a machine over and took it while I held my arm up in the air - my reading was through the roof - not even slightly surprising based on my POTS and that it was being taken incorrectly in the first place. The dentist returned and left again to return with a form to be completed by my GP about upper limits of blood pressure. She then wanted to do a periodontal exam (with no numbing gel) and proceeded for 3 teeth when I stopped her. Took my blood pressure again, machine broke, fetched another, it had dropped by 30/40 points - still high but almost in normal range despite what was going on. Went to the front to pay and subscribed to their in house dental coverage which brought costs down dramatically. Husband waiting outside asked me why I had been there for 3 hours!!! Excellent question!!! Got my treatment plan about 2 weeks later, covering email said no further treatment without the form. I reverted to complain about all the above and received a snail mail letter terminating our "relationship" as no trust. Bottom line, aside from their website and automated intake of patients, utterly awful. Not a frog worth kissing for any reason.

Over the past couple of years, I've visited a few different First Choice Dental locations, but my…read morerecent cleanings have been at this Regent Street location--and this is now my go-to spot. The main reason I keep coming back is because of Wendy, the office manager. She's an absolute rock star when it comes to customer service. I used to go to the Middleton location, but when I needed to reschedule, the staff there (and even at Verona) weren't willing to check availability across other offices. When I called Regent Street, Wendy went above and beyond. Not only did she check her location's schedule, but she offered to look into openings at other First Choice offices to make sure both my wife and I could get in for cleanings. That kind of effort really stood out. Since then, I've had great experiences here. The dental hygienist Will is friendly and professional, and Dr. White is attentive when reviewing my teeth and X-rays. Parking is also easy--there's a small lot, but I've never had trouble finding a spot. If you're looking for quality dental care with staff who truly go the extra mile, I highly recommend the Regent Street location of First Choice Dental.

Great team with compastionate care. I would highly recommend to anyone that is looking for a team…read morethat will take the best care of all your dental needs!

My teeth look & feel great! I get good suggestions too--always new information. Even the photo…read moreexhibit on the walls of this clinic are educational and historical.

We met Dr. Allen who was friendly and personable. We probably would have used this office but they…read morewill not tell you what the cost would be until you makes additional appointments and pay $430 (for records review). This is not standard with other practices in the area who gave us the cost after the initial consult.

Transparency in pricing. I had some dental work done and every step kept nearly doubling the price…read moreof my care plan. When I brought up the original quote in email they kept stating that the new charges were correct. Were talking a difference of over $4,000. At the same time as they overcharge their current cliental decietfully they do some other charitable work in the community. I wanted so much to love them but I was discouraged by my experience. -Eleisha

Dr. Clark, Dr. Kalsow, and Rachel provided professional care above and beyond the standard of…read moredental excellence. They each treated my needs and concerns with courtesy and competence. Treatment options and questions were handled with compassion as well as knowledge. My crowns and bridge were created exclusively for me, using the latest technology. I like smiling now. Thank youl.

Really great staff work here and they have new technology in the office. I had a fantastic…read moreappointment and will return for other dental needs.

The service and staff at Waunakee Family Dentistry is so refreshing compared to other places I have…read morebeen. Everyone makes you feel at home. I highly recommend! A special shout out to Jasmine for her incredible attention and care!

After spending over a decade in active addiction to drugs, my teeth were completely destroyed. I…read moretook my first step to getting clean in July of 2021. I'm so grateful I have been able to maintain sobriety and accomplish as much as I have in the last four and a half years, that being said though, no matter what I did, having a mouth of black and broken teeth left me feeling incomplete and killed my confidence. On January 27th, 2026, after only a couple of thorough but quick and easy consultations, Dr. Hoyer performed the surgery necessary for me to sign a new lease on a fresh set of chompers. The difference this has made for me in such a short amount of time is unreal. I find myself with happy tears sometimes when I am able to look a stranger in the face and smile and say hello. My favorite thing to do in the morning now is to look in the mirror and smile at myself, nice and big! I haven't felt this confident since I was 18 and I am now 36. Couldn't have asked for a nicer guy, couldn't have found someone that did the work any better. Thank you, Dr. Hoyer, I am forever and ever so grateful.

This place does not care about you. It is the DMV of oral implants. You are basically a number and…read morewill get billed 4 months after. I called the billing office confused i got a bill for 300$ 4 months after paying. I was talked down at, harassed, and hung up on because i did not understand why i was getting billed 4 months later. Horrible place, do not recommend.

I had a really great experience with my dental cleaning. Stephanie took her time and did a thorough…read morecleaning of my teeth. Stephanie is kind, understanding, neat, and otherwise great at her job. Dr. Avery Fossum is such a sweetheart as well. He truly cares about your dental concerns. He will make sure that your teeth are top tier! He always asks if you have any dental concerns or questions so he can help you meet your goals (I really appreciate this). Overall, really great dental practice in this area. I look forward to my next dental cleaning here.

Dr Erin, Katie and Sue are always, always caring and goes above and beyond to make sure I'm…read morecomfortable. Everyone there is nice and makes me feel welcome. Hands down the best Dentist I've ever gone to.

Horrible dentist, I had two cavities filled in March, neither hurt before the fillings, both teeth…read morenow need root canals and crowns. I also now have TMJ. Avoid this office.

The staff are extremely professional and kind! My first visit felt like I had been under their care…read morefor years. Highly recommend Dr. Pausma and the staff at 608!