I have had a long road of orthodontic treatment which consisted of multiple treatment centers. Out…read moreof all of those facilities the Orthodontic Specialists of Madison were my favorite providers. The location I frequented on Gammon had a comfortable and welcoming lobby area along with pleasant treatment rooms. I never once had a bad experience with the staff. They were all kind hearted people. I had Dr. Knutson specifically and he was amazing! He listened to any and all of my concerns. He thoroughly explained not only what he was doing for treatment but why. (Which I strongly appreciated.) Overall it is an amazing treatment center with staff who go above and beyond. Would recommend them for anyone in the area!!!

we enjoying coming here. Lots of kids activities in waiting room. Dr. Bird is truly professional…read more We will be back in May for next checkup.

I've been taking my children here since my eldest was 4 years old (and they were located in their…read moreold building on Monona Drive), and he is 33 now. Dr. Wilson and this group are above par (honestly, I'd score them as an albatross - double eagle - if we were using golf terminology) and go out of their way for all children. They have never recommended services that my children didn't need. They were super understanding and patient with one of my middle children who was absolutely terrified of having a filling; they worked to put his mind and ease and the procedure was even stopped once for his comfort, because he became scared. They didn't need to do this, but to them, his comfort level came first. As a parent, this meant so much to me and made it so much easier for my child to go to his next dental visit. Everything they went over really meant something to my child, and after that baby filling tooth fell out, my son has been fortunate enough to have excellent adult teeth with no fillings, and I credit a part of that to this excellent team. My middle daughter has unfortunately grown into a condition that I have, where nitrous oxide is something that makes her ill with a racing heart and sadly, novacaine does not work on her like it should. She needs several shots to get started and then needs a new shot every about every five minutes or she can feel everything that is being done to her. They were super understanding and believed her, instead of taking the opportunity to belittle her or condescend. I wish I could find a dental group that would behave this well; it's been a nightmare getting people to listen that I can feel everything that's being done, no matter how many injections. I've noticed that this clinic will take everyone, from the folks with the best insurance down to the worst and private pay. They are always kind, attentive and there is no attitude towards race or LGBTQ, that our family has noticed and friends that we referred have noticed. That is so refreshing. The atmosphere is upbeat, and fun as it's set up like a theater, with a giant screen and seating in chairs and couches in the front wait room. There is a TV screen over each dental chair, to help little ones focus on a favorite movie rather than the procedure. Turnover is minor, so you can actually establish a relationship with people who your children come to see as "safe" - so important. Comfy seating for the parents, close to their children, is throughout. As a parent, you are included in everything that goes on from the moment you step into the procedure area. You are consulted on treatment options, plans, etc. You are also able to speak with someone, in private, if you need to set up a payment plan or go over insurance details, etc. I just can't say enough about this wonderful facility and superb staff and I feel fortunate to have found a dentist who our family has been able to rely on for almost thirty years. I don't say this lightly as I am not a big fan of posting reviews, but this facility deserves it and has shined brightly for us, even in the years when we didn't have a dental insurance plan. That's truly saying something. **I noted that some people were not happy about how long it takes to get in to be seen at this facility. I understand, but this is such a great place that it's worth it, IMHO. If there is a dental emergency, these people will move night and day to get your child in, because they care. In our friend's and family this facility has been amazing with children who have ADHD, mild Autism and Asperger's Syndrome. We'd rather have a wait or take a half day at school to get our kids in where they feel welcome and safe than to take them somewhere else and risk a negative appointment that could have lasting effects into adulthood. I say this as a child who lived mid state (affectionately referred to as BFE) and was traumatized by my first dentist. I now live with a completely irrational fear that is so bad I get physically ill. I'm so blessed that my children will never have to go through such a scarring, life altering event. I don't say this lightly and I take it very, very seriously. No child should ever have to be slapped by a dentist (my note about feeling everything and injections not helping was not listened to, hence being roughed up for being in pain and crying). Thank goodness for modern technology and fantastic dentists like the people at MPD.

This office is quite organized in my experience and always meeting expectations, plus some. We've…read morehad three kids with braces and everything went well. Thank you to Shelly in billing for helping me navigate insurance craziness

Best dental experience i have ever had! With my experience thus far, the staff has always been…read morewarm, fun, and Dr. Gochnour always enthusiastic and nice. having had braces 15 years ago for 4 years and now needing them again at 32 I went to two places before Dr. G's and am so glad i finally feel iv made the right choice with this company. Of course, all Dentist and orthodontist are nice, not all companies have given me the same at home feeling.

I have had a first hand opportunity to experience the Dr. Jeff Phillips "mouth " miracles as my two…read moregrandchildren have taken their dental orthodontics journey with Dr. Phillips and his staff. A young boy's smile has been transformed. He started with too many teeth, a terrible overbite and protruding front teeth to perfectly aligned teeth and an amazing smile.....a smile that shows confidence and pride. What a difference it has made in his teenage life. Thank you Dr.Phillips for always making him feel special and guiding him every step of the way. Now for my granddaughters journey. Two beautiful children. Two outstanding smiles. I love taking them to their appointments. I highly recommend Dr. Phillips.

Very satisfied with Smile doctors,…read more Affordable interest free payment plans for patients. Accepts some insurance. Overall amazing experience.

Lovely staff! Very friendly and very attentive. I am loving and enjoying my Invisalign treatment! I…read morewould highly recommend all my friends and family!!!

Over the past couple of years, I've visited a few different First Choice Dental locations, but my…read morerecent cleanings have been at this Regent Street location--and this is now my go-to spot. The main reason I keep coming back is because of Wendy, the office manager. She's an absolute rock star when it comes to customer service. I used to go to the Middleton location, but when I needed to reschedule, the staff there (and even at Verona) weren't willing to check availability across other offices. When I called Regent Street, Wendy went above and beyond. Not only did she check her location's schedule, but she offered to look into openings at other First Choice offices to make sure both my wife and I could get in for cleanings. That kind of effort really stood out. Since then, I've had great experiences here. The dental hygienist Will is friendly and professional, and Dr. White is attentive when reviewing my teeth and X-rays. Parking is also easy--there's a small lot, but I've never had trouble finding a spot. If you're looking for quality dental care with staff who truly go the extra mile, I highly recommend the Regent Street location of First Choice Dental.

Great team with compastionate care. I would highly recommend to anyone that is looking for a team…read morethat will take the best care of all your dental needs!

Do NOT go to this Ortho... Sarah McDermott is the most rude and unprofessional person I've ever had…read moreto deal with. Came in yesterday for a simple repair on a permanent retainer and left with glue all over and in between my gums. Amazing they sent me on my way without even checking the terrible job she just did. The attention to detail, type of work, care quality, and office experience are all 1 star. I should've checked the other reviews regarding Sarah McDermott and I would've figured out pretty quickly that I shouldn't have her working on my teeth. This isn't the first time she's had issues so I hope the office does something about this. Not sure how this place was rated one of the best in Madison. Worst mistake I've made.

My visit with Sarah McDermott went so poorly it was almost comical. I will not be going back and…read morewill find another provider (an orthodontist who actually knows something about teeth!) for my children. Here are the details: She was very unprofessional. She was distracted by, and complained more than once, about the remodeling that was happening in the clinic rooms, overly distraught (not just a little annoyed, but a this-has-completely-ruined-my-day attitude) that things weren't where she expected them to be. When asked basic questions she displayed a remarkable lack of interest, concern, or even knowledge about common tools in her profession (like retainers, for example). She did not seem to understand how top and bottom teeth are supposed to comfortably line up. I'm glad to have learned this about her early in my kids' treatment, when it's still very easy to switch providers. Not sure how this place made the Best of Madison list!

Dr. Chip Bird is great. Really took care of my kids teeth. Couldn't be happier. I love the…read moremultiple locations around town, makes it easy to get an appointment that is convenient.

From the owner: Orthodontic Specialists of Madison is the leading orthodontic care provider serving South Central…read moreWisconsin. We understand that orthodontic care involves multiple visits and we hope to have created a friendly, comfortable environment where patients can be seen at a location which is convenient to them. With five locations, located on Madison's west and north sides, Verona, Mt. Horeb and Windsor, our goal is to provide you with the highest quality of orthodontic care.

Unprofessional, rude, uncooperative. Stay away…read more Please be patient with this review, as context is important. I have sleep apnea, untreatable by CPAP. My medical doctor recommended an appliance that you wear at night, like a retainer, that adjusts your jaw forward to open air passages. It is prescribed as medical, but has to be fulfilled by a dentist. My dentist is not able to bill medical and referred me to DHS. When I called, they made an appointment to see the dentist. I assumed it would be for a fitting, but she said it was to 'check my mouth." Seemed like a waste of time for both of us, but OK. When I got there we talked about the device, and recommended I waited until he got the approval from medical. I validated that I had all the correct paperwork, and a recent sleep study and X-rays. This conversation could all be done by phone, but, again, OK. Then he said that as long as I was there he might as well take a look at my mouth. I told him I already had a dentist I was happy with, and was just here for the appliance. The next day I got a call from his office. The doctor said this was "not a good doctor patient fit, "and that I should go elsewhere. Elsewhere not to include any of the other DHS offices. I was floored. I asked why, and she kept repeating the phrase over and over again, "not a good doctor patient fit." I asked if I had something, if he didn't have time, if he preferred I move all dental business to that office. Do you call that a satisfactory answer? After 3 days of searching for another un-network dental office that could make the device and bill medical, I finally found one. All of their requirements need to be done online. I emailed DHS to ask if they would forward all the info they got from my doctor to me. No response.the next day I repeated the request - no response. Then I asked if they would do me the courtesy of at least respond whether they could or could not. Rude, unprofessional, uncooperative. Those are the three words that first pop into my mind.I still have no idea what the problem was. I don't know what their standard density practices are like, but this is not a business I would entrust my teeth with.

I was able to get a cleaning appointment quickly due to a cancellation. Dana was amazing, super…read morereceptive to my nonstop chatter, and very knowledgeable. Dr Bjork was very knowledgeable and receptive to chats as well. Overall satisfied and happy they were able to see me

I had my first appointment as a new patient today and had a wonderful experience. The front office…read morestaff were friendly and helpful with questions I had. My dental hygienist was so thorough in answering all my questions and concerns. I hadn't been to the dentist in a few years and was a little nervous and everyone was so welcoming I left feeling at ease. I saw Dr. Sands and he was great! Very personable and took the time to answer all my questions. I'm very happy with my experience here!

This is a nice place to get your dental stuff done. I have been coming here since they were on…read moreWingra Drive in the late 80's. I miss Dr. Donnelly, my old dentist, who retired. And I guess something happened recently to drive my hygienist away (I've known her when she was 16 and I was her student teacher at East High School) so that is why only 3 stars. No complaints really. Parking is great, Indoor right under the building and the waiting area is relatively posh. And my new hygienist is very personable. If you go to the UW and live west of campus it is on multiple bus lines and the bike path that runs along University Ave.