To preface - I don't have a problem with any particular person in this office. The hygienist is an awesome and a total sweetheart of a guy, and Dr. Khorshed - he's fine. No complaints there.
My problem is with the company. I thought they were a new, local outfit who could get me in quick because they hadn't yet built a clientele. I was unaware that Aspen Dental is a nationwide, 1,000+ location corporate/franchise dental chain with.....a reputation.
I had an initial consultation and talk with the dentist about what I want done. I'm then brought into a little office in the back, wait a few minutes, where I'm then presented with financing options, dental savings account option, and billing options to pay for my $10K 'treatment plan, yadda yadda. I'm sure I need a ton of work done - no question there! But why are they trying to sell me financing upfront to pay for it? Then negotiating, 'Well what can you pay right now?' It seemed less like a dental office more like a high-pressure car sale. Every other dentist I've been to you pay the receptionist as you go....you don't pay in advance. I found the experience odd but wrote it off. I haven't been to the dentist in years, so maybe this is how they do it now?
I arrive for my first visit after that initial consultation, and I'm given a Sonicare electric toothbrush and a Waterpik. I thought it was a gift - some sort of promotional handout being a new dental office in town. Because in the high-pressure loan negotiating room, there was no mention of these items.....
A few days later, I get a call from unnamed/untitled person through work who wants to go over "oddities" in the dental plan. One of which was $199.00 for the toothbrush and Waterpik. "Oh, I didn't realize I was charged for that - I thought it was a promotional giveaway." Just really shady that this $200 expense was never mentioned - especially when I had told them I already had a Sonicare toothbrush and Waterpik. Other strange & unusual pricing structures exist in this 'treatment plan' that unnamed person and I are reviewing - why are they performing everything insurance doesn't cover first, for example. Also, Some things being billed separately, when they'd typically be billed as a single, slightly discounted cost. Seems they're trying to artificially increase the cost, but I'm not an expert....
I'm not going back to Aspen Dental because review sites do not rate them particularly well. Check Yelp, Pissed Consumer, the BBB, there are YouTube videos of people reviewing them, etc. (I'm unsure if Google reviews can be scrubbed, but their Google rating is substantially higher than any other site I've seen. Weird). They have a 1.7 out of 5 with 2,700 reviews on PissedConsumer, for example! A 1 out of 5 on the BBB!
Others report they use cheap dental appliances and materials that wear out or don't fit correctly, overcharge customers, insist on predatory and high-interest financing options, there have been numerous class-action lawsuits, and other issues. I'm not paying $10K, going through pain and time, to get crappy fillings and a Chinese made implant that might wear out in a year.
Again, no complaints about the hygienist or dentist at this particular location. They were professional, kind, didn't cause undue pain. I'm just not interested in supporting a corporate, nationwide dental chain that, based on reviews and lawsuits, engages in questionable dental and business practices. read more