very professional , have gone twice and will continue because of the service and great…read morecommunication. they gave me options tried to be cost effective

This has been my go to place for auto repair for at least 10 years. In the past it has always been…read moregreat but I don't know what happened this time except they have moved to a new location. I had a 9am appointment to get an oil an filter change. I arrived on time and left my car there for the service. I called later in the day to find out when it would be ready but no response or call back. Decided to go see for myself at around 3:30. They have a strange location. In order to get to the office and waiting room you have to climb up a hill of wobbly wooden steps. when I went back to check I went to the back of the building where the shop is, my car was not ready. I went to the edge of the garage to get the status and was told I have to go to the front office which meant climbing the hill again. That is a physical problem for me. The owner came to the shop and was very nasty to me. He told me to get out of the building and that he would not do any work on my car ever. What a very unprofessional way to run a business. He won't be seeing me again.

I went with my daughter to look at a car here this weekend. I have bought many vehicles over the…read moreyears and I can say wholeheartedly that I have never had a better experience purchasing a car than we did with Bumble Auto. There were no high pressure sales whatsoever. No salesman circling the lot. They worked with us on our trade in, and the credit union they work with has fantastic interest rates. We walked out with a gorgeous 2024 Kia K5. I'll be back when its time for our next purchase!

They do not return calls, and sold a car without inspection and tried to get more moneyread more

Be VERY careful buying from here. My car has had problems from DAY ONE. Take it to a mechanic…read moreBEFORE you buy. Check EVERYTHING. They took care of the immediate issues, but it has continued to have problems almost daily for the first couple of months. No windshield washer reservoir! Car lighter doesnt work, window seals peeling off, rear bumper FELL OFF! Hubcaps came off. Terrible decision on my part, so be VERY careful.

There are a dozen mega car dealerships within 5 miles of this place. They have very clean cars…read more at lower prices including the Caravan I was looking for and bought. Test drive to tags took a half an hour. The car had a bad radio that they replaced within a week. Outstanding service! Highly recommend

The experience of buying a car was fast, professional and rather easy. Mike, the finance manager,…read morewas honest and knowledgeable and answered all of our questions. He assured us he could get it done within our limit and he did! Thanks Mike!

I am so happy that I discovered this great family-owned dealership. With four area locations, I…read morelove how their website aggregates together ALL their inventory (400 vehicles!) for ease in viewing. With the microchip crisis and lousy selection at the new car lots... a 2019 Honda HR-V with 17,000 miles was the way to go for me! Thanks to Mark, Robb and Ron at the Ellicott City location for their professionalism, kindness and a great customer experience!

These guys specialize in European cars, but I had them work on the brakes and serpentine belt for…read moremy Infiniti. They were very transparent and even shared videos of old/damaged parts that needed repair. They also went the extra mile to deep clean parts of the brake system. Reasonably priced and honest work!

Most honest mechanic I have ever dealt with!! I was quoted…read more$440 to replace my transmission pan, gasket and filter from Brooks Huff and Auto Tire in Towson. I then took my car to these guys and they just tightened the pan and said it didn't even need to be replaced. They did this for free and I asked if I could get it replaced by them, they said it would be less than half the quoted price but isn't even necessary. I have dealt with them multiple times and referred people there. They are the real deal.

Excellent service and reasonably priced. I've taken my fiance's car there and my son's car there…read more Every time they provide an honest assessment and reasonable pricing for the fixes needing done.

Honest. Know what they're doing. Just ask any customer they have, and you will get a thumbs up…read more Bill Mitchell

On June 6,2022 I went to Performance Auto in Jessup, Md for a complaint of no air conditioning in…read moremy car. The company charged me $89.95 diagnostic fee and advised me in writing that the problem was low on refrigerant due to the compressor leaking; needing replacement. Nothing was mentioned about any other repairs being needed. On June 10, 2022 I returned and authorized the repairs on my car and upon completion of the work, went home to find the repairs not fixing the problem. I subsequently called Performance back and told them that it is not fixed and arranged to come back on June 13th and waited approximately two hours for them to fix it. When I got the car back and drove home, it was evident that the unit was still not blowing cold air and called them back and brought my car back in on June 16th and again on June 30th. Spending all total about 8 hours of my time waiting for PROPER repairs to be made. Never being told what was wrong at any time no given a receipt for what repairs were made after the compressor work was done. Finally, I sent an email on July 2nd to them and followed up Tuesday July 5th with a phone call where I talked to the dispatcher and told her that I want my money back and I don't have confidence in the shop. Now they say because the car is old the system should be replaced but they can not state specifically what is wrong. When it was cooler out there was slight cool air at first. Now it is HOT air. Beware of this company as this is highly unethical and unprofessional and not the way customers should be treated. When you give an estimate to fix something, EVERYTHING should be in the estimate; not coming in after the fact and try to b.s. your way through a botched repair.

BUYER BEWARE (It looks as though we are not the only one with a similar problem)…read more To keep this simple and without emotion, I will summarize our purchase: - 14 months since purchase (the vehicle is officially 'dead') - $10,000+ : What we paid for our family of five. - $13,000+ : In REPAIRS - $9,500: The final estimate the Toyota dealership gave us to replace the engine and basically 'start over'. Our issues began *days* after the 90 day warranty. To quote the dealerships reply: "You're problem. Not ours." We have cases open with the Attorney General's office, a complaint has been filed with the BBB, and we will continue to share our experience through every review we can find. PLEASE - if you have a similar story, file complaints to the offices mentioned above.

I found a few used luxury car options within my budget and was approved for a good rate even with…read morechallenged credit. They worked with a variety of banks to get me the best deal. I was nervous about buying a used luxury car since they're notorious for being pricey to repair. They offered a warranty that I could bundle in with my loan which gave me peace of mind. Once I signed the paperwork my shiny new car was ready to come home with me! I highly recommend National Motors for anyone shopping for a used car!

My experience with National Motors has been very frustrating from the beginning…read more First, the price of the vehicle was changed on the paperwork. When I pointed it out, they changed it again, but it still did not match the price listed online. The same day I purchased the car, while still in their parking lot, I reported several minor issues I noticed. I have not added anything new to this list since the day of purchase. The issues included: * Tire bubble * Missing passenger floor mat * USB port not working * Low coolant and oil * Gas tank door issue * Missing OBD2 cover * Audi Presence sensor issue (they advised I may need to go to the dealer for this) I was told these minor issues would be fixed. The salesperson, Brix, came across as very condescending and dismissive. During one visit, he looked at me and turned away without speaking, and I had to firmly address him myself. This is also the same person who handled the pricing discrepancy. Communication throughout this process has been poor. I repeatedly called for updates and always felt like I was inconveniencing them instead of being helped as a customer. At one point, I was given the mechanic's number directly. He told me the parts had been ordered and we were simply waiting for them to arrive. However, my car was kept overnight on 4/15-4/16, and the only thing done was replacing the battery in the key fob. Later, I was informed that the mechanic had been fired and they no longer had a mechanic available to complete the repairs. There were also issues with my payment. They submitted my check twice without a signature and repeatedly called and texted me requesting another check. I had to return to the bank, get a reprinted check, and personally bring it back to the dealership. Meanwhile, the parts for my repairs still had not arrived. I purchased the car on 4/11, and by 5/6, none of the agreed-upon repairs had been completed. I was told to call back on 5/6 to check whether the parts had arrived so I could finally bring the car in, but no one answered my calls or texts. Ironically, communication was very consistent when they needed another check from me. On 5/6 at approximately 1:45 PM, I called again and was told the service person would return my call. No one did. The overall attitude from staff has been disappointing. It consistently feels like no one wants to help, even though all I want is for the agreed-upon repairs to be completed so I can move on and stop having to contact or visit the dealership. Update 5/12: I returned to the dealership because no one had contacted me since 5/6. I was initially told I would need to pay 50% under the warranty for repairs. I respectfully declined because these are the exact same issues that were identified on 4/11, the day I purchased the vehicle, and they are all minor repairs the dealership already agreed to address. After discussing it further, I was told to bring the car in and that everything would be fixed. I will update this review again once the repairs are completed and to confirm whether or not I am charged for issues that were present at the time of purchase.