Don't trust them get everything in writing and make sure you fully read the contract not what's…read moreposted on their site or what's in home security system review pages!!!!!!! I recently got this system July31 from defenders Inc/protect your home. During the security walk thru I was informed I had a 30 day trial period which I specifically asked about due to going out to sea( I'm in the military) This trial period is actually 3 days in the contract(which the installer accidentally sent to the wrong email). When I went to cancel due to poor customer service as well as other reasons such as some of those listed next . One reason had to call 4 times to get the contract as well as for the gift card which I still never received. Another reason is the system also had several false fire alarms late at night some of which I was present for some I wasn't. I was charged 75% of my contract a fee that was almost $1600 as well as not refunded for the 1600 worth of equipment I purchased in July.This organization has several reviews and such with similar things all over the internet. A short google search will tell you that they have a tendency to try to stick it to you or fail to adequately explain the trial period and canceling while having items such as the 3 day period in the lengthy contract. Be aware defenders customer service as well as corporate have done nothing to remedy this as they used a third party to install so they feel they are not responsible for what the contracted out or agreements made in their name.

Very professional and educational on security needs for my family. I highly recommend ADT for all…read moreof your security needs. Peace of mind!

This company is as good as they come. Well informed about the latest technology they help us stay…read moreon the cutting edge. They have great customer service and stand behind their work 100%. I recommend them whole heartedly. Stephen

Very, very happy with the purchase and installation of our new home theatre system. The price was…read morereasonable, especially considering the installation of a fairly complex system, which is beyond the capability of all but the most "electronically-handy" homeowners (myself included). Since we were moving from Northern Virginia, we were dependent on the recommendation of others -- and John (the company owner) was exceptionally responsive to our questions and timetable. (I particularly appreciated the fact that John permitted me to have a new TV shipped from Amazon directly to his shop, since we were "on the road" between homes and not yet in the local area.) The installation team -- Kevin and Cortez -- were on-time, polite, professional, and very helpful in walking me through the system operation. Moreover, John personally followed-up the very next day to ensure we were satisfied with the installation -- that's great customer service! I'd unhesitatingly recommend Spartan Pro-Tech, LLC for all your home theatre needs in the South Hampton Roads region.

Tri-Tronics came to my rescue again today. Over the weekend one of my security system sensors…read moredeveloped a fault before the system was activated for the night. I heard nothing but kept getting automated calls from Central Monitoring. If I didn't get to the phone in time both my trusted contacts and I got text messages. It became awful in the hour before midnight with one call after another. After the system was armed & I was in bed I received a call from a real person at Central Monitoring. It was about 1:30am. So I asked her if she could turn off notifications for that sensor until I could get Tri-Tronics out to correct the problem. After confirming my identity she did just that. When I got up this morning (late from lack of sleep) I called and spoke with Alexis, the owner. She promised to send Justin, my and the dog's favorite technician, out within the next two hours. He came even sooner. Justin reset my system, which he said could possibly correct the problem. He also offered me option of ordering a new sensor, which is the option I chose. At my request he turned off the errant sensor to assure the problem didn't reoccur before the new sensor arrived, Once again Tri-Tronics came to my rescue quickly. The system has made me feel so much more secure since my husband died. The value versus the cost of the system over the years has been immeasurable. It has just continued to work with sensor battery replacements every few years. Thank you Tri-Tronics, and especially Alexis & Justin. You have made me feel so much safer. I highly recommend the choice of this local business if you're considering a security system.

The house we bought has this system in it. We didn't have…read moreto set up anything new with it. But our experience almost 2 years has been great. They always respond to any mishaps of button pushing or forgetting to disarm the alarm. Very satisfied with this company and glad we didn't go with ADT.

Had a 65" flatscreen TV installed using an existing TV wall mount kit. At the time of…read moreinstallation, I thought the mounting was performed satisfactorily. Only after a couple of weeks later did I notice that some wires in the back of the TV needed to be better organized and secured. My ethernet cable was wedged (pinched) between the mounting bracket and wall plate when it had not been with the previous flatscreen TV, so I concluded that it occurred during this installation. Called the business back on a Friday to address the issue and the owner indicated he would stop by my home to fix the problem on the following Monday, but that was the last time he communicated with me (I texted him over the weekend but he did not respond). I also left a voice message but received no reply. I subsequently freed the ethernet cable from the pinched position, and the wire was damaged (protective sheath exposed) but was still functional. My advice to others is to be wary that the business owner may not contact you after services are rendered and paid and make sure your wires are tidy during installation.

Matt was great, he arrived slightly earlier than promised and immediately got to work mounting my…read morenew TV on the wall. After finishing the install he walked me through the set up procedure and then finished up by hooking up another TV that I had. Was very impressed with his work.

Searched for a security system and found Hampton Roads Security. Not only was the equipment better…read morethen the internet specials and the larger national firms, the monthly monitoring was less. We also got log in's to both the alarm panel and the monitoring center to see everything and make changes. The system was all color screens and could do things for our home like turn on lights when we are away like on a timer. They were able to install within 2 hours which was important and did not pressure us in any way to sign up. They also gave us a 30 day no questions asked cancellation if we didn't like. I would recommend to anyone looking.

Unreliable, terrible communication, God awful work. These guys flat out lie about when they will be…read moreout to help you. I have been dealing with this company for weeks, with very little to show for it. Save yourself some peace of mind and find anybody else.

Tried to book a appointment to have my unit serviced, was told that week. That was over a month…read moreago. Called and text with 0 response. Also been waiting on a pad for my unit since 2019. The crew put a bed of pebbles which fall out into the yard creating a mess constantly. They might have been on point a few years back, just disappointed at this point.

Superior managed an addition to our home. Everything went very smoothly. The work was excellent…read more They went above and beyond to help us get back in our home quickly. Highly recommend!

Superior services does quality work in a timely manner with great communication throughout the…read moreprocess! They did a full remodel of our master bath and have done several other smaller projects for us as well. They were very responsive to any questions or concerns we had along the way. The finished products are wonderful and I'd highly recommend this company!

Great work in difficult conditions. Well done!! Only area electrician i could get to come out…read moresame day. Would Definitely use again.

Had a generator problem. They were able to squeeze me in the same day and work late for hours in…read morethe freezing cold and dark to get it repaired. No one else was willing to help out for several days. Great Job!