Jay B. is a very experienced expert tradesman who knows his business. He made recommendations that…read moreno one else did. Definitely the best pricing. Exceptional customer service. We have used this company in 2 residences. Our family members have called on this company for several different basement issues. Every time, the outcome is the same. Excellent work plan. Great work. Timely. Outstanding communication. Friendly employees, who are respectful of the property and treat it like it was their own. Great clean up. Lifetime warranty. And no more basement issues!​ Very highly recommend.

I would highly recommend this company for any basement waterproofing needs. Gary provided a clear…read moreand thorough analysis of our issue and offered several different options. On the day of installation, Chris and team arrived on time and went straight to work, finishing the job on a timely basis. We are pleased with the result so far.

The whole team at Basement Masters did a great job on two projects to waterproof our basement and…read moreboth turned out great! The first one was a major project where they had to dig to the foundation and waterproof the whole side along with installing a sump pump. They knocked it out with ease and they beat the national chain's pricing by a wide margin. The second job wasnt that small of an issue but they still completed it in one day. Highly recommend Basement Masters!

after much searching, I found Basement Masters. So happy I did. Long story, short...I have a…read more French drain in my basement that appears to have a leak. System has lifetime warranty, but the company who installed it many years ago suggested I have a plumber and a foundation specialist check it out before they come. If not there their issue under the warranty, there's a hefty charge. I contacted Randall, the owner of Basement Masters, who came out promptly, looked at old system, discussed concerns with warranty coverage I might encounter, and found no foundation cracks. He kindly offered to have me call him after the old company comes out to assess the issue. All done for no charge. You'll not do business with a more honest, reliable company. I highly recommend Basement Masters and Randall ,

They did a great job on the sump pump in my basement. The price was fair and the work was done…read moreeffectively. They cleaned up any mess that resulted. Keep in mind, you will need a second company lined up to fix your basement once the work is done.

Very knowledgeable, very high integrity. Definitely the best waterproofing company I have come in…read moretouch with!

It's easy to give a company a good review right after they finish a job. I think you learn a lot…read moremore about a company when you call them 12 years later with a problem. Triad Basement Waterproofing originally did work at our Gaithersburg home about 12 years ago. Recently, we discovered that the drain from that original system had clogged and our sump pump had also stopped working. I reached out to Triad and was honestly impressed with how quickly they responded. Within about 12 hours I had heard back from them, and Justin was at our house the following day. He replaced the bad sump pump and made sure everything was working properly. He then returned on Monday to replace the clogged drain. Justin was fantastic. What really stood out was his attention to detail. He was extremely thorough, took pride in what he was doing, and cleaned everything up so well that the area was spotless when he left. But the biggest reason I'm writing this review is that Triad stood behind basement waterproofing work they had done more than a decade ago. There was no runaround and no trying to avoid responsibility. They simply took care of the problem. After 12 years, that kind of service says a lot about a company. I wouldn't hesitate to recommend Triad to anyone looking for basement waterproofing or sump pump work in the Gaithersburg area.

Triad Basement Waterproofing recently installed a Basement Relief System to address water pressure…read moreand flooding beneath my basement floor and behind walls during heavy rains. Mike DeGirolamo - the owner - during his assessment provided step-by-step explanation of what needed to be done to address this issue. He was very thorough and clear in his explanations. He did not try to 'upsell' or include items that were not necessary. Prior to work starting a timeline was provided. Timeline detailed team arriving over the course of 3 days and what to expect during this time. The Triad team - Michael, Justin and Roberto - arrived as scheduled on their assigned days. Before starting work for that day they again went over every detail of what they would be doing. Master plumber Justin Dorrier was amazing in his handling of the plumbing side of this process. His attention to detail and explanations clearly showed his professionalism and knowledge as a master plumber. I did much research and obtained multiple estimates from about 5-6 different waterproofing companies before selecting Triad. Triad was by far the company I was most impressed with. I highly recoommend Triad Basement and Waterproofing if you have any waterproofing needs. They are all (Mike, Tracey, Michael, Justin and Roberto) true professionals at what they do and were a pleasure to work with --- I wish I could give them 10 stars! Thank-you Triad Team!

Carlos is an excellent communicator and very fast with his responses. He has tons of experience and…read moretalked me through some different options wiith my project. The end result was exactly what I wanted and the job was completed quickly. I highly recommend Carlos and his team!!!

Carlos and his team did an awesome job repairing my concrete porch. The work was completed with an…read moreattention to detail. He was very responsive to any questions that I had. He was prompt and did all work on schedule. I was impressed with the professionalism. The price was also reasonable. I will contact him the next time I have a similar project.

Waterproofing your basement can be stressful and expensive. When you spend that kind of money, you…read morewant to be able to trust whom you hire. We did our due diligence by getting four estimates. We were very impressed with Wendall and his crew. The price was reasonable, we had a few questions and concerns to be addressed and were confident with Wendall's knowledge and credentials, not to mention a very personable sales pitch. His crew were polite, thorough, and very efficient. They dealt with a few access obstacles imaginatively and we were very satisfied with the work. We would recommend TruIntegrity to anyone.

Mr. Matthews is absolutely amazing. I was connected to him by a reliable plumber in the area after…read morehaving a flood in my townhouse. He promptly replied to me and quickly came over checking out the area and figuring out what is going on. He was courteous, professional and honest. And he didn't even charge me to come out and look at it! I would recommend him for anyone who is having problems with flooding or needs help with waterproofing. Thank you Mr. Matthews for being so awesome.

Brian from Deska Services is amazing! He's a genuinely nice and honest person who will tell you…read moreexactly what the problem is and what needs to be done to fix it without any gimmicks! I've hired him for several jobs in my house- simple installations like chandeliers to more complicated ones like redoing my patio. He really will not quit until everything is done perfectly, I remember with one job I was happy with how it was but he insisted and kept working until he was 100% happy with it. I recommend him to all of my friends :)

Outstanding process done professionally. The entire structural repair project to our house was…read morewell organized, clearly explained, and promptly executed to our satisfaction. We especially appreciate Jose and his hardworking crew for their careful and neat work. There is no doubt we would choose them again if needed.

Fantastic job waterproofing our basement! Chris, Brian, and Chris (three different people) went the…read moreextra mile to provide a good design, quality workmanship, and customer satisfaction. Wish I had hired them sooner! Highly recommended!

I wish we had never heard of this company. The install of the french drains and sump pump went…read morehorribly. They promised they would not break through asbestos tiles, but instead carefully lift them. They blasted right through the asbestos tiles requiring us to talk to a remediation company and do a safety clean up (though they insisted that wasn't necessary when we complained and accused us of trying to bleed them for unnecessary expenses -- we had not even asked them for a dime, and they were the ones who broke an explicit promise to us). They left open gaps in the cement after covering the french drain that we had to have addressed after they left (after confirming with this company that they would not accuse us of voiding the warranty if we did) and totally destroyed the efficacy of our radon mitigation sytem, which they said nothing to us about when inspecting the site to provide their workplan and estimate before the install. They claimed not to see it, but the radon system has bright red labels all over it and was in plain sight for both the inspection and while the guys were doing the work. Ray Charles would have seen it. So, we've had to pay more to address that. Insult to injury, our security system picked up one of their guys looking through our stuff in the basement, and when we complained about that, the owner made implicit threats about how we would ruin a relationship in which we may need them to come make repairs to our system in the future if we told anyone about it. As others have mentioned, he also offered us $100 to not post bad reviews. We didn't take the money, but others might, so careful on relying on reviews for this company. Spare yourselves. Go with someone else.

Steve was recommended by another contractor, which already speaks volumes. Steve came out to do a…read morethorough estimate but realized that the work that needed to be done was better suited for another specialty contractor. While he still gave me an estimate for his services, he also recommended another contractor! This is a rare honesty and care for the client. The other contractor came out and was able to help me. I am very thankful to Steve for being so honest and accommodating. I wish there more people like him. I will certainly recommend him to anyone and will keep his contact information for future landscaping projects as he has shown himself as very honest and trustworthy. Thank you, Steve!

I have hired them twice & they did a great job fixing my home's foundation. It's a post war brick…read morehome. After we bought it we discovered evidence of flooding in the basement & then when heavy rain came we experienced it. They dug down to the footing on the 2 sides where I discovered leaks, repaired the cracks, parched & tarred it and graded the fill away from the house. They took care when working under existing structures such as stairs. It's been over a year & haven't had a problem since. The crew took things seriously, respected my property (a lot of guys leave trash laying around) & were eager to show me each step as they took it. They even placed some slate pavers I had laying about from my driveway to the kitchen door free of charge after they had asked about them & I casually mentioned that was my intention. Would definitely hire again.