We called Curtis for some home plumbing work based on his Yelp reviews. He did not disappoint; we were very pleased. Of the two problems, he fixed the one and came back several days later to tweak it at no extra charge. The other problem could have been expensive but he was honest and made a very simple, cheap reapir - all that was necessary. He communicated well with us prior to the visit and on the day of service. We found Ashton Plumbing and Curtis to be competent, reliable, and honest. We'll certainly call him next time we have a plumbing need. read more

Fantastic service and results. I called Curtis needing a new kitchen faucet on Thursday night and he had it installed and running perfectly by 10am the next day. I had tried to do the job myself with miserable results. He came in and took care of it with no fuss at all. The service was reasonably priced and I couldn't be happier with the results. read more

Like many, I've had good service and poor service at my house. Without having dedicated electricians, plumbers, painters and handymen I search places like yelp looking for the better reviews that reflect personal and caring service. I saw Ashton's Plumbing reviews and decided to give him a try on a plumbing job that I couldn't do myself. Curtis was extremely helpful, knowledgeable and got the job done efficiently and at a decent price. I now consider Curtis from Ashton's Plumbing to by my go-to plumber. read more

Curtis was prompt, gave us a good price, and had availability in his schedule to come the next day. He did a great job installing a new toilet in our house. Got his number bookmarked when we'll need him again and I highly recommend his services! read more

Curtis was awesome. Very prompt response. Fixed my urgent problem. Very friendly and courteous.

After seeing the reviews on Yelp, I decided to call Curtis Ashton for a quote on replacing my sump pump. I spoke to him on a Friday afternoon, and his quote was less than the others I received (in one case, over $100 less). We set an appointment for the following Monday. Curtis arrived promptly, and was friendly and courteous. He replaced the sump pump quickly and made sure that he kept the surrounding area clean and neat. I was impressed with his professionalism and will definitely call on him again when I need plumbing work. read more

Curtis is knowledgeable and patient, and his prices are great. I called him panicking about a horrible leak under the sink that flooded our kitchen and leaked through the floor into the basement. He took the time to carefully listen to the problem and gave me a range of costs over the phone that were significantly less than what I received elsewhere. When he arrived, he fixed the problem quickly and provided a discount on top of the quoted service because of the advertising on his website. Good service, good experience. I will use him again! read more

I called Ashton Plumbing about a leaky shower head. Curtis scheduled an appointment for the very next morning, showed up promptly, and worked with me to try and find the best solution to the problem....apparently my chi-chi Euro shower fixtures look great but are challenging to find parts for. Ultimately, I decided to shop for a new mixer/handle before trying to take the leaking one off the wall. Curtis didn't charge me for the visit, and left me with clear instructions on what to look for in new hardware. I will definitely be calling him to install it after I do some shopping. Very impressed with his forthrightness and expertise and would highly recommend. read more

It is a relief to find a plumber like Curtis. I know he'll give me a fair price, he is reliable, and he always does good work. I've used him more than once, and will use him again! read more

I called Curtis on a Wed, and he was able to come out early Friday morning. Curtis was 10 minutes early and finished up a kitchen faucet install in an hour. He was professional, courteous, and friendly. His price was good, and I have zero complaints about the work or the cost. He explained everything, and gave me some tips on preventive maintenance. I plan to use Ashton Plumbing for all my plumbing needs (which hopefully won't be too often). 5 stars without hesitation. read more

Curtis was great. His work was excellent and he showed up when he said he would. I would definitely recommend him.

I would not hesitate to use Ashton Plumbing again. Curtis was friendly, honest and respectful. We found a second related problem after the first was taken care of and he didn't charge me any labor to fix it. I always look at the yelp before using someone new. I am glad I ignored the few bad reviews and went with the majority of folks who gave him a great one. Thanks Curtis, nice to meet you and if I ever start my bathroom remodel upstairs I will be calling on you again! read more

Really hard to find good contractors these days. Curtis is Ashton's plumbing. He really knows his stuff and his rates are very reasonable. Would recommend without hesitation read more

I have now used Ashton Plumbing once more on my tub drain (it was running a little slow) and this time, my experience was better. I called yesterday for an appointment, and Curtis said he could be here as early as today at 10 am. He was exactly on time, friendly, remembered helping me before, and had the job done in 30 minutes. read more

Called Mr Ashton after I did something stupid and broke off a PVC pipe in the wall. We set an apt, he arrived as scheduled and was ready to start work. Unfortunately my management office didn't have the water turned off as promised so we had to wait 30-40mins. Once the water was off Mr Ashton got started and completed the job in a very timely manner, even replacing some older grimy parts that were getting close to their failure point. Mr Ashton probably isn't the least expensive plumber around, but I felt his price was fair and his workmanship was excellent. In the long run good work is less expensive. Remember the old adage about home improvement projects- you can have it done well, you can have it done fast, or you can have it done cheap, pick 2. read more

Clogged upstairs toilet, collapsed dining room ceiling -- not a quick evening job, but I asked Curtis to come by and estimate the work. He brought in an impressive plumbers snake and worked the obstruction further down, opening the drain. As he said, though, the problem is likely to recur as soon as the toilet is used to flush any solid material; he recommended replacing the toilet. I thanked Curtis for his time and paid him for one hours' service. End result for the evening -- work I should have done myself cost me a stiff hourly fee, the toilet is turned off until I can get in there this weekend to dismount and try to retrieve the dislodged object, and I don't have anyone lined up to replace the dining room ceiling. Guess I'll search Yelp for ceiling repair contractors. ** Follow-up note: as Curtis predicted and online resources confirmed, objects jammed in this toilet model's gooseneck section can be nearly impossible to remove. So I will get the ceiling repaired and put off replacement with some other vendor's product until spring. Thanks due to Curtis for his knowledge on this ugly side of an industry standard "family-owned company ... still leading the industry in innovation and design."** Not understanding other reviewers words about late arrivals. Curtis was prompt, and called my phone one minute before our appointment time to confirm (I was delayed by traffic). read more

Just an update... This guy has edited his response to me three times, from very accusatory to finally saying "12/21/2014 I was being honest. I guess to some that could be strange or odd." If he were simply being honest I would not have written my review. I have no experience with his work or work ethic, but his customer service is a little troubling to me. It feels like interacting with one of my teenage kids. :) I will not respond further. read more

The man picks up, says "Ashton Plumbing" ......I say "Good morning, how are you" and his response is..."ok". And then there was the pause. I waited to see if he would say how can i help you, but there was nothing, so i got right to the point ( Seemed like i was already wasting his time) and told him my situation and he cut me off by saying "Well you won't get anyone out here until after the new year" and i politely said alright, well thank you so much for your time, and he hung up. I understand its the worst time of the year to call, but when he cut me off....I decided to just say ok, I would have said fine, lets schedule for after the new year...but this guys tone was not very nice. And it may sound crazy but even over the phone, First impressions last. This man sounded very unhappy, and wasn't very receptive to my 'how are you', and asking how he could help me. Right then and there, I knew that I could NOT go with this company. I understand everyone has their days, and some people don't want to work on the weekends. All i do every single day of the week is customer service and if i were to pick up the phone like that or go up to a customer like that...I would be fired from one of my jobs, and the other would make me go through customer service training again, haha! All in all, I hope that the guy has a better day or understands that customer service also applies over the phone. To TOP this review off: This man CALLED my cell phone. My daughter, who walked through the door from college picked up and spoke with this man. She told me he asked who this was and sounded very upset. He said, And I quote from my daughter, "I'm pissed off" at the review that your mom wrote. I am a small business, there are only a few of us".... "I told her that she would not get anyone until after the holidays because I am going out of town" ( as my review states before...I understand it's the worst time of the year to call ...but were you nice enough to let me know? I would have, again as i said above, gladly said hey, that sounds great, lets schedule a time) YOU ALSO stated to my daughter, that you thought you would call because You have only had TWO calls today....so you are calling the TWO people that called for your help to harass them? .... So you call my cell phone and rant about my Review on Yelp to my Daughter? She asked to take a message for me and he HUNG up on her. This is absurd. I thought anyone would call if they see this type of review to maybe say 'Good evening, ma'am, about your review, I apologize that any of my crew came off as upset or irritated, or down right cut you off, that is not how we work and i believe you caught him at a bad time. My apologies." instead...he calls to tell my daughter, ( meant for me) that my review has "pissed" him off. And hung up on her while she was saying can i take a message? YELP is for reviews sir, and to help improve your business. I did not attack earlier, I was just leaving customer feedback...but please, do not call my cell phone again sir. And this man is calling my cell phone...yet again. SIR, PLEASE DO NOT HARASS ME OVER A REVIEW. This is the SECOND time you are calling my phone. Stop it. I am getting tired of EDITING my reviews. And I will not pick up my phone, You are making me feel threatened. So I am asking you nicely to please stop. * I have never heard of the term tire kicker, my apologies. Sir, customer service begins on the phone. I was only giving my feedback as a customer. I have called 12 other plumbers, and i have had two come out already, and I am in the process of getting my problems fixed now. :) To say that I do not want my problems fixed is quite silly. Why would I call? I am just concerned when the person who i speak with doesn't seem to be interested in any word I say or seem to want to help through the tone of their voice and their customer service skills over the phone. I am quite big on customer service since that is all I do every single day. I made that clear as well, in my above statement. So, again, I apologize for other reviews, i am not downing your business. I am simply trying to give you feedback so that you may take notice maybe next time. I wish you all of the success and happiness with your business in the world, truly I do. But calling and telling a young girl you are "pissed" off at their mothers review is pretty unprofessional. This is the last review I will write for your business, but just wanted to, again, try to be clear, that I am not downing your business, or tire kicking you, I am simply just giving feedback. Merry Christmas. read more

$150 to just come out. Then another $350 to install a pressure regulator to deal with the water hammering issue. However, I still have the issue and now $500 poorer. read more

I called about an outdoor faucet issue that I thought may be a problem. He came out and told me everything was ok but would have to charge me $120 for a service call. It only took him 2 mins to see that everything was ok. Since he was going to charge me 120 I asked him a few more questions and the total time was 15 mins. I am going to get some plumbing work done in the future but will not use him. I would understand even 50 bucks for his time but not 120. He lost a future customer. read more

Disappointed. I emailed asking for an estimate for a sump pump back up installation. Was told it would require a $125 visit to estimate, which would be refunded if they did the work. Even asked if there were questions I could answer to enable them to provide an estimate and was told they were not interested. Frustrating that for a straight forward project they could not provide a competitive bid/estimate without trying to lock a customer in in advance. read more

I called to request service and was told they don't come "all the way out to Herndon" as they are located in Fairfax. However, their website says they go all the way out to Fredericksburg, Manassas, Springfield, and Woodbridge. They need to update their website then. read more

I'd give 10 stars if I could. Curtis (of Ashton's Plumbing) responded to my call on a late Saturday (non-emergency situation) by stopping by within 5 minutes. Granted, my residence is only 3 blocks from his business, but he clearly didn't have to do that. His price was reasonable. His work....top notch. AND, Curtis was very friendly and personable. I'm pretty handy, and he showed me the tool I could purchase so that I could replace cartridges in my other showers by myself....saving significant $$$$. I'm so thankful that I now have a plumber for any future needs. I will definitely recommend him to friends, neighbors and family. read more

I will definitely use Ashton Plumbing again if I need their service. Curtis was very polite, respectful and professional..arrived on time. I had a leak in the kitchen, called later afternoon Wed and he was here at 730 Thurs morning. Plus he is a small business owner..I would much rather do my business with someone like Curtis than with a major company. read more

Curtis was amazing! Very responsive, timely, professional and clean. He responded immediately to my query on his website, set up an appointment, showed up on time, and took care of our leak in our bathroom. He seemed to be very trustworthy (I've only used him twice) and I didn't feel like he was just trying to run up a bill. I highly recommend him. read more

We needed to have a leaky pipe repaired and Curtis explained the reason for the issue and repaired it quickly. Curtis is the owner of Ashton Plumbing and this is the second time we have had him repair something in our home. He is prompt and courteous, which, in and of itself is hard to find. He takes pride in his work and will always give you a fair price. He does not up-sell and will not do more than what is needed. We will be calling him back for any plumbing work in the future. read more

Curtis fixed a water pressure problem in our house. He was able to schedule the job quickly, got the work done promptly and charged very reasonable rates. Highly recommended. read more

Curtis has good reviews on here and we had several issues going on, so we called him yesterday afternoon (18th). He was polite on the phone, got here exactly at the time that was offered, and had the problems fixed less than 24 hours after we made the call. He was incredibly friendly, honest, and highly competent. After having several plumbers come in and quote prices in the thousands, he took care of everything for a very reasonable price. We are incredibly happy and will absolutely be calling him for any other problems that come up. Highly recommend!! read more

My toilet wouldn't shut off when it was filling up and out would overflow. Curtis's prices were very fair, he was very personable, and very prompt even though I wasn't his first appointment of the day. I'll definitely be calling him back for future work. read more

I had three toilets that were making noises and dripping in the tanks. Nothing major but very annoying. Friends told me it was probably a $10 flapper part from Home Depot but I am not good at repairs so I decided to call Curtis based on all the rave reviews on here. We made an appointment for Saturday. He came on time and did the job. Even though I mentioned the yelp 10% discount, he still charged me $360 (without the discount, it would be $400!!!!) for some minor flapper replacements. That is way too EXPENSIVE!! I was shocked at that amount. He later told me he also charges extra for Saturdays...well, gee, if I knew that upfront, I wouldn't have agreed on that day. Be warned, it will cost you a lot to use this guy. ASK about prices beforehand. Three stars because he did the job and came on time. I need to find more handyman friends for these simple fixes *sigh* read more

Curtis, the proprietor, is a good plumber and an all around nice guy. I was very pleased with his work and the price was fair. I would definitely use Ashton plumbing again! read more

I found Curtis though Yelp and like the reviews, unfortunately my experience was far from satisfactory. He came early on Monday morning as promised (I guess one start for punctuality) but he did not seem prepared, all he brought inside my place was a screw driver. He was not able to fix the problem, elevated the situation to an emergency status, tried to charge me $75 for a $40 part that I bought at Home Depot and was quick to charge me $125 for a diagnostic. No water was running in the shower when he came but he left me with a constant drip of hot water. He was supposed to come back later to finish the work but I told him later not to bother since I ended up changing the part and fixing the problem. read more

I woke up at 5:15 am with a toilet that was constantly running on full blast and would not shut off! The emergency shut off valve on the side of the toilet did not work or the valve in the basement. I called our regular plumber, who didn't answer, of course because it was too early for business so I left a message and waited for him to call me back around 8 am. I was frantic about this toilet running thinking it may overflow and I would have a bigger problem on my hands so I tried Ashton Plumbing. I did not expect him to answer at 6 am, I expected to just leave a message. Not only did he answer at 6 am but he actually came over right away!!! I was thrilled. He was at my place in less than 10 minutes. He finally fixed this problem toilet (that I've had issues with for a year now) and also discovered the root of the problem and fixed that too. I love our old plumber but I think he has just been putting a "band-aid" on the problem, hence why the toilet finally gave out. Ashton plumbing was great!!! He was courteous, did the job right the first time, and the price was reasonable. My only complaint is that I wish I would have found this company earlier! It would have saved me a lot of time and money in the long run. I gave Ashton's 5 stars because that is the highest yelp would let me go but after what I've been through and the money I've spent on this problem in the past, I certainly would give Ashton's a 10. THANKS!!! read more

Great service. I called Ashton Plumbing due to a leak in my basement. He came the same day and provided great and honest service. Didn't try to sell me on something that wasn't wrong. read more

I had Curtis come to my home to repair a leaking faucet in my bathroom. He was excellent. He came out soon after i called and repaired the faucet. He is pleasant and really knows what he's doing. I would recommend him to anyone who needs a plumber. read more

I have been using Curtis for two years now and he has been awesome. I come from a small town where people are super friendly and hard working so I find it very hard to get comparable service and people you can trust in this metro area. But I definitely found someone I can trust with Curtis and Ashton Plumbing. He is very quick to schedule appointments and very flexible when you need to change the dates or times. My favorite thing is that I can email him to book. It makes it so convienent. Curtis has been out to help with bathroom and kitchen plumbing, in addition to coming out for annual checks. He is always on time, thorough, and very knowledgeable. Not to mention a very personable guy. I highly recommend him to anyone looking for exceptional service with someone you can trust. read more

Selected Ashton Plumbing from a list of contractors provided by Home Advisor. As it turned out -the cost to provide and install a Moen Chrome Kitchen Faucet w/a Pull Out Sprayer was over $500. Breakout ($200 for the Faucet (Home Depot off the shelf price $109.00) with $300. to install, etc -which included labor and travel from Fairfax to Springfield. I agreed to the price as the unit was leaking and I had asked the plumber to provide the unit. Ashton Plumbing also charged a $15.00 Credit Card Processing Fee -which was not disclosed prior to payment. Would I hire again -you decide. Also wrote a Rating and provided to Home Advisor reflecting same info. Waited for over two weeks for it to be posted and finally, after 3 emails, requesting status -I received an email requesting that I now call to confirm, which I did -only to be told that I would have to now contact customer service. Believe Home Advisor did not want to Post -so gave me the old run around gimmick ! read more