Friendly, and family oriented! Xenos has great prices and easy to find location; right on…read morePerryville St. in Rockford. I always get great service and look great walking out.

I have lived out of state for years and am spoiled with great salons and stylist. I was so nervous…read moreto get my hair done while being "back home" for the summer because I've have some pretty bad experiances in the past. I booked at Xeno with Laura and she did a awesome job, the best part was I payed way less then I'm use to, she was fast (I hate sitting there for hours) and I love my color and cut. She did exactly what I asked for. I'm very picky but Laura was great. I totaly recommend her, The other customers getting thier hair done seemed to be return customers (over hearing conversations) which to me is a great sign that the others are good at there Job too.

If I could mark that place as a zero star I would, The…read morepeople there don't speak English which is bad for customers service, the lady massaging me kept switching from my lower back to my butt, I told her to not go lower than my waist, she kept on trying to massage and rub my butt. After the appointment was done she followed me outside to ask for a tip. She had a very nasty attitude towards me, I strongly recommend getting a massage some where else even if it costs more.

Massage lady was asking for a larger tip... the Massage was $80 and I tipped $20.. I thought this…read morewas out of line.. that is not professional

I've been coming to this salon since ownership changed, and I am so happy with the services I…read morereceive here! ALL of the girls here are super nice, very knowledgeable, and talented in their work. I have very long hair, and Esma is excellent with helping me keep it as healthy and beautiful as ever. Danelle is awesome with brows and skincare- she is my go to! I've had too many good experiences here to name everyone who's been a part of it, but I highly recommend this salon! If there's ever a problem, they are so quick at making it right immediately. These ladies take good, good care of their customers.

Tiffany Robinson is really great! I have been going to her for blowouts with hot tools. She does a…read morefantastic job!!!!! She is also very kind!!! Highly recommend!!!!!

I had a terrible experience at this salon, primarily due to the actions of Marita. I went in for a…read moresimple toner to correct brassiness while keeping some of the blonde for dimension. However, she insisted on lightening my hair further, claiming that toner alone would turn it green. When I tried to clarify what I wanted, she shut me down, saying, "Don't tell me how to do my job." Initially, I thought she was joking, but given how she treated me afterward, I realized she likely wasn't. The next morning, I woke up unable to brush my hair properly. I felt stiff, tangled chunks in the back of my head and immediately called the salon for help. The receptionist booked me an 11:30 AM slot, and I asked to speak with Marita to let her know I was coming (assuming we were still on good terms). Instead, she rudely dismissed me, accused me of wanting a free service, and told me to "just wash it off." I then spoke to another manager, Christina, hoping for better customer service. Unfortunately, she also shut me down, refused to let me come in that day, and told me I'd have to prepay for a future appointment just to be seen. I ended up having to go to another salon, where the stylists confirmed bleach had been left in my hair, causing significant damage and breakage. Mistakes happen, but how a business handles them matters. Instead of taking responsibility, Marita and Christina ignored my concerns and refused to help--leaving me with severely damaged hair. If you value your hair and good customer service, I strongly recommend looking elsewhere. Photos and screenshots will be posted to comments They had me sign a form agreeing that they couldn't guarantee the color would come out exactly as I requested. When colleen reached out to me this week after this whole incident, she also dismissed my concerns and lead with what I signed even after I explained the color was not the problem, the bleach was. And then stopped responding

Had a negative experience last time I had a facial here but it was one incident and a specific…read moreperson so I gave it some time before coming back to see if things improved. The person I had no longer works there so I was excited and hopeful that my experience would be better. Unfortunately, this recent experience was no better. The visit began with a disappointing start when upon check in we were informed that the steam room was out of order. This is a small business (my sister and I were the only clients in the women's section) and the only spa amenity is a small steam room. There is no sauna, hot tub, salt room etc. The steam room is it and it was closed. Not a good start but whatever things happen and I'm here for the facial. Had Adriana who by all accounts was doing a good facial until about 30 min in after putting the heated cloths on my feet...she said she would be right back and left the room! I have never had someone leave the room during a service anywhere. Usually when they put the hot towels on your feet they work on your hands or massage your neck and shoulders. So this was strange. From my last experience, where the esthetician kept leaving the wet towels on my face and sat in the room without touching me until the cloths got cold, I expected to not have it happen again. Unfortunately the same thing happened. Don't know if this esthetician had to use the restroom, felt sick or what but she was gone for a while. I was left in the room with the wet towels on my feet and nothing else being done while she was gone. She was gone for about 5-7 minutes and when the appt is only so long, any time there are "no hands on" is time that is lost during the service. It could have been spent giving a neck and shoulder massage which I never received. I've always had the neck and shoulder massage performed with a facial and I believe was meant to be performed as I was told by the front desk to remove the bra because a neck and shoulder massage was included. The esthetician leaving mid appt resulted in the service being stalled and her not having time to complete the neck and shoulder massage. She was gone so long that when she finally did come back in the room the wet cloths from my feet were cold. There was no apology and she didn't even extended the appointment later for the minutes she was gone to make up the time. As if time wasn't lost enough, when she returned she then put cream on my face and then let it sit on my face for another couple of minutes without touching me or continuing to do something while it was on. It almost felt like she was just trying to use up the time during the 60 min session to just get through the duration. I kept moving to let her know that I was awake in case she thought I was asleep and wanted to take advantage by doing nothing. Still she continued to sit and do nothing. It's like if you felt sick maybe stay at home or put me with someone else. Because to me it felt like she wasn't all in and not doing her best. When the session was complete I mentioned my disappointment to the front desk. Truly, for the 60 min session, it felt more like it was a rushed 45 min session. I was told that a manager would contact me when next they were working. The business is open Tues-Sat. I went in on Saturday so I expected to hear back at least by Thursday or latest Friday. In addition, I filled out their internal survey to also explain my experience in writing and notify them directly. It's been more than a week since my service and survey and I have yet to receive a reply. I was holding off on writing on this forum in hopes that they would reach out to me privately but since they didn't seem to want to respond to the private survey only they see, I am writing on this public forum where they seem to see reviews, to ensure that they correct these issues so no one else has the same experience. I've gotten over 20 facials in my life and have never had the experiences like I've had at this local establishment. I live in Chicago and am used to state of the art spa facilities and impeccable services. This day and age when money is tight, it's a splurge to spend time and money on a nonessential expense like a facial. So when I do and the experience is not the best, it's really disappointing. I had a negative experience the first time. I gave them the benefit of the doubt and tried a second time with no better results. I will not be returning for a third time. They have lost mine and my sister's business. The old days when they were called Weiss Morris Day Spa and the service was exceptional are gone. This place used to be so great but sometimes things do not get better over time. Frequent staff turnover, broken facilities, inconsistent estheticians and bizarre inservice practices are all I need to move on. So I'm done paying for mediocre services from WM Day Spa. I will instead exclusively receive my spa services from the exceptional spas and professional estheticians we have in the big city.

Good massage therapist, but seriously $130?! Also, they…read moredon't tell you until you get there, but the first five minutes is for 'removing' clothing and getting on the table and the last five minutes is getting 'dressed'. It's their 'policy' I was told. So, you're really only getting a 50-minute massage for $130. I got a really good massage though. But, it's way too expensive when you're not a member.

after a year membership paid in full. they still charged my account each month trying to scam more…read moremoney. and it worked, I'm the sucker. fuck message envy

Salon Crimson has two massage therapists on staff, including a new therapist who specializes in…read moreSwedish, deep tissue, and Fijian barefoot massage. The last, Fijian barefoot massage, is good for people who want a good deep tissue massage. You wouldn't know that she isn't using her hands unless you looked!

I've known Rebecca for many years, and when she works at something she puts all of her heart into…read morewhaty she wants. I drove over an hour to come to Rebecca for a massage, and Im glad that I did. I was very relaxed and satisfied with the massage. The room was very relaxing also with soothing sounds. She is very good at giving a massage, I can twait to go back!!

From the owner: Swedish Massage Deep Tissue Massage…read more Hot Stone Massage Pediatric Massage Massage for Autism Spectrum Disorders

I had received a Groupon for this business as a gift. It was for a gel mani and a Pedicure. I had…read moreno need for gel mani since I have acrylic nails. I asked receptionist Karen If I could upgrade my pedicure to next step in exchange for my mani. She said with attitude " I dont know you will have to ask nail tech." I said well if they dont will I just be shit out of luck and lose the mani? She then replied YUP????? really? I have to say Nail tech was nice BUT it was the worst Pedicure I have ever received. I gave the Gel mani to my daughter she went with at same time as me so they wouldnt charge me. (they said I would be charged if I made separate appt) Gel Manicure lasted her 4 hours and started chipping.... REALLY?? It is supposed to last 2 weeks.... I will never recommend this place and I will never go back. SO expensive for what you get.

Stephanie has been cutting my hair for several years. She does a great job, is very thoughtful and…read moreconsiderate, So is everybody else at Twisted Scissors. The location is perfect -- easy parking and an attractive salon.

Last week I got my hair cut and colored by Danielle. She did such a great job! Today I was able to…read moreget my daughter in for a quick trim. Not many Stylists are able to cut her hair without missing large chunks and I end up re-cutting it afterward. Danielle took the time to do it properly. She even asked if there was anything that needed to be fixed when she was done. Took the time to check it multiple times, with her head in different positions. I was extremely pleased with her service. I highly recommend her to all my friends in the area. I look forward to our next experience at Twisted Scissors.