For more than five years, I had been a loyal customer of this business and referred over 10 people…read moreto them because I trusted their services. During one of my visits, I experienced a situation where an employee was speaking about me in another language, and it made me feel singled out and uncomfortable. Based on the interaction, I felt that I was being treated differently, and I believed there may have been racial bias involved. I brought my concerns to the owner, hoping to resolve the issue professionally. Instead, I was told that I was no longer welcome at the business because I had missed an appointment. That missed appointment occurred while my grandmother was hospitalized, and I believe the circumstances were not taken into consideration. The owner also told me that the staff had held a meeting about me, which made the situation even more upsetting. After my experience, I no longer feel comfortable supporting this business, and I wanted to share what happened so others can make their own informed decisions before choosing to go I also want to mention that a similar situation happened to my friend, who is also a person of color. Based on both of our experiences, I believe there is a pattern in how customers of color are treated. Dora was also very rude and unprofessional throughout these interactions. My father is an attorney, and he will be taking legal action regarding my experience with this business. My friends are also looking for new lash techs and will no longer support business . They just lost a lot of customers The owner reached out and is still not taking accountability. I told them that I had an issue and they never acknowledged the discrimination that I faced. Second of all I've sent many customers there and I've always been on time during the grace period . So don't make an excuse as if that's the problem. Third of all, I've only gone to Chelsea and only liked Chelsea so they could've continued to book me with her instead discredit my feelings and told me that I wasn't welcome because I brought an issue to them now they want to respond because they know that they are wrong and again we will be taking legal matters. Also, now I have proof that you just told somebody that they said that they were discriminated and not to make that as an excuse that's worse on you. I also reached out to the business several times trying to resolve it through text and they blocked me and never Responded, They're only acknowledging me because it makes their business look bad me and me and Chelsea never had issues. She would even talk to me about her kids schooling troubles, so you're making up excuses. That was a troubling experience however I have found a salon, more professional, and the quality is way better than Moon Lash. Please take your money somewhere else. They do not acknowledge you and it is not worth it. When I shared my experience, they couldn't believe that happened. They have never had to tell a customer because of a complaint. They are no longer welcome.

Love the way they do my lashes ever time. Very peaceful experience puts me to sleep. Staff is…read morefriendly. I have severe allergies and they recommend the sensitive glue it was perfect for my needs.

i was attended right away and was treated very nicely. love my nails and the quick serviceread more

It was pricey ($70 for a fill) but it was almost like getting a new set because the old set I came…read morein with was crooked/thin/lifting. The tech was very kind and gave exactly what I asked for. She was sweet, funny, accommodating with what I asked. I did need to ask for new tools/cleaned attachments but they accommodated no problem. Will be returning

Yai did an amazing job! Quick response took me in quick and service was top notch will definitely…read morebe coming back even though it's a bit of a drive.

5 stars!! I love my tan!! Crystal is the best! The vibe was definitely there good playlist super…read moreclean she explained everything and mixes the color to match your skin I am in love I will be back frequently!! Recommended 10 out of 10!!!!!

Jen, thank you so much. I literally just had the best experience. It was my first time getting…read moreservices from you. Our convo was too funny, your hand so gentle, and cleanliness top notch.

I am so disappointed as I really thought this was going to be my new go to wax place! My first…read moreexperience here was pleasant, my waxer was so nice and did a great job. What I have an issue with is their communication. I had an appointment booked today and even received a email to confirm 2 days before which I responded to immediately. To my surprise, when I show up to my appointment, the receptionist tells me the sugarist wasn't there and they tried to call me to reschedule my appointment. I actually never received any calls, texts, or emails from them.The receptionist claimed they couldn't leave me a voicemail. I seriously doubt they ever tried to contact me to reschedule! There was no other sugarist who could wax me, the only option they gave me was to reschedule me for a different date. There's nothing ruder than wasting someone else's time! This could have easily been avoided and they could have retained a customer if they didn't drop the ball with communication.

Amazing service, the vibe is always right, I try to come once a month to get my waxing done by…read moreGiselle. I've been coming here for over 6 years now. Come and see for yourself, you won't regret it. Pricing is actually very affordable too. Thanks for always keeping me smooth and silky Giselle

Always a great experience with Alicia! She is fast to respond and easy to set up appointment. I go…read moreto her for for a Brazilian wax and although is inevitable to avoid pain she still makes it comfortable and not so painful.... I recommend taking a Tylenol before if you have very low pain tolerance but not mandatory of course. Overall a pleasant experience.

Maira really knows what she's doing. I went to her about my face always being dry. She asked me a…read morebunch of questions to get an understanding of what's going on and what I've been dealing with for years. She then customized a skincare routine by recommending specific products and gave directions since I'm new to all this. I been following the program for a couple weeks now and am more than happy with the results. I definitely recommend her services for your skincare needs!!

This was my very first time getting waxed, and I was honestly nervous--but the experience at Piel…read moreCanela completely put me at ease. She was so professional and gentle that I was shocked by how quick and comfortable the process was. I couldn't have asked for a better introduction to waxing! I also get my monthly facials with Maira, and let me tell you--she is a skincare goddess. Every time I leave, my skin feels unbelievably hydrated, smooth, and literally glassy. It's like a reset button for my face. She's so knowledgeable and truly cares about the health of your skin. If you're thinking about booking here, do it--you'll leave feeling like the best version of yourself.

I normally don't leave reviews, but I wanted to share my experience with @lashedoutbymellyy because…read morethis was my first time ever getting lashes done and I was really disappointed with the outcome. I booked a wispy set and specifically asked for a soft wispy cat-eye look. mind you i did tell her dark but me thinking she was going to make them dark at the ends for the cat eye and the spikes , but I didn't expect BOLD AND SUPER BLACK. Before the appointment, I showed multiple reference pictures and was hoping that she would understand that I have lighter/feminine features and didn't want anything super dark or heavy. Although the lashes themselves were not badly done, they looked nothing like what I requested. I ended up with a very bold mega volume look that did not flatter my face at all. It completely changed my appearance in a way I wasn't comfortable with. I reached out respectfully afterward and explained that they were too bold and not what I asked for, especially since this was my first lash experience. I asked if she could accommodate me with a removal or some kind of correction, but I was told I would have to pay again for both the removal and a new set. For $120, I expected better communication and a result closer to the references I provided. If you like very bold/full lash styles, her work may work for you, but if you want a softer wispy cat-eye look, I would be cautious and make sure you discuss it very thoroughly beforehand.

I've been going to Ashley since she started in 2018 and she truly is the best at lashes. Thank you…read moreAshley for keeping me on point with my lashes and always making me feel pretty. She always goes along with my ideas of natural lash look to adding more. Make sure to book your appointment and get lashes up

Joyce is Amazing !!! I have been there to Body Sculpting for my stomach, my inner thighs, my neck,…read moreand also have had Facials Done, she is absolutely fabulous and her prices are very reasonable for all she does for you !!! Call and make an Appointment Today with Joyce !!! I'm a Life Customer!!!

I took a leap of faith for Black Friday & took advantage of the Cosmetic Teeth Whitening course GG…read morehas to offer. The training was clear, simple to understand, & the instructor was open to all of my questions. After walking out with my kit & certificate i feel confident in the new skill i have learned & wish anyone else out there who is thinking of ways to earn money by learning a trade to come by & pick up a skill from this amazing woman, like all else in life- it only works if you work it!

So glad they have a Wax Center in Downey. Booking appointments is easy. They are always available…read moreand there's many waxers available. I highly recommend Rae, she's quick and makes sure to get every hair. I will definitely come back again.

I recently had my first visit and I wanted to share what an amazing experience it was , I was a…read more bit nervous, but Raeleen did an incredible job and made me feel completely comfortable would definitely will be back (:

Susie is the best for facials and sugering ,makes you feel very comfortable and after you are done…read morewith your service very 10/10

i've never had a brazilian or any waxing done before in my life so to have had it done here, i felt…read morevery safe. the waxing wasn't as painful as i imagined and i definitely need to book a new appointment as soon as possible. logistics-wise: their new location has good parking accessibility, booking and payment is also nice and easy ~