We were told we could return the recliner within 30 days if it was not as we expected. Within 2-3 weeks we tried to exchange it but was told we had to do that within 7 days. The sales lady said "oh i must have been talking about something else when i said 30 days" So we are stuck with a recliner that has bars coming thru the main seating area making it so uncomfortable to sit in. A technician came out to inspect it and said " it was okay. You can Just add padding and pillows to make it more comfortable!" We sat in the floor model for at least an hour while they did the paperwork and it was at least twice as plush. Appears as if the floor models are not same as what is delivered. read more

We went to go browse sectionals but were bombarded immediately at the door and then followed the entire time with the sales man lingering feet away. It was super creepy and made it hard to look at furniture when you are just being watched constantly. We went to a competitor and were greeted by a sales person who then checked in periodically but didn't stalk us like they do at Ashley. read more

When the sales people that work in the store constantly harass you while trying to look merchandise it is overwhelming. Rude customer service. Do not recommend if you are not into high pressure salespeople. read more

Avoid this store at all costs. Just wanted to quickly take a glance, knowing we have a few rooms we are needed to refurnish after a fire. After explaining that to the employee (Tallon?) who followed us the entire time, he began to get aggressive and harass us about how we were complicating his job. We explained to him that we were becoming uncomfortable with his combative and confrontational approach, he blatantly agreed that we should leave the store. All of this happened within the first five minutes of arriving. Other sales consultants seemed to have no concern over the situation, we left with the intention of never returning. read more

The new Ashley Furniture Homestore located on 71st and Memorial next door to Longhorn Steakhouse is a pretty good sized furniture store! It's very clean and has a simple set up inside. There are a lot of areas in the store and just enough stuff to keep you preoccupied and looking. I would have liked to have seen a few more dining room tables but what they do have are quite nice and all pieces in the store seem reasonably priced. If you're in the area and have some time to spare stop in and take a quick look. read more

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Bought power lift chair, the power converter went out after 16 months. They told me that a technician needed to look at it before I could order the part, I told them that it was out of warranty, but she insisted that a tech had to look at it. Said he'd be at my house on Monday. It's after noon so I called and they told me that the tech wasn't coming because it's out of warranty!!! No one will tell me where to order the part, and they won't fix it, so I'm just stuck with a disabled husband who can't get our of his "power " chair. Worst customer service ever!! read more

I had a wonderful experience. Bob helped me and he was extremely helpful. He spent a lot of time helping me find what was perfect for my home but still in my budget. He worked things around to get me an INCREDIBLE deal with the exact look I was going for. I was extremely happy and I will be back when it's time to furnish my upstairs. Thank you! read more

Great buying experience, even though most of everything everywhere is out of stock Clayton Hale was a great Sales person to be in contact with through the whole process - Very knowledgeable of the product, and I felt like he kept our family in mind during the process- very pleasurable experience, we will be back - but I'm gonna ask for Clayton when I do read more

Wow... customer service reaches out on Yelp to make it look like they will help and make things better for anyone who reads the bad review but in reality you email them with info they ask for only to not get a response. AGAIN! This place is a joke. Spend your money anywhere else. read more

I would add half a star for 2.5 if I could. It wasn't a terrible experience but plenty of room for improvement. Our salesperson was a bit aggressive. We prefer to browse and make our own decisions on things like dining tables without the incessant input of someone we don't know. I understand that furniture sales is a high pressure world but you might get better reviews if proper expectations are set. I walk in, I am greeted, I take the person's card, I browse and find options, I request the attention of the salesperson and make a purchase. That's a good furniture buying experience. A salesperson shadowing me throughout the store and as I discuss the details of what we need with my wife, again, there's a person who has no idea what we're looking for trying to convince us what we're looking for. Finally, I purchased a table and 8 chairs and was assured they would arrive by a certain date that I requested. Six chairs were available and we only waited for two. The week came, I called and was told it would be three weeks longer. I asked if they could review the purchase and expedite that since it was a condition of the sale. I was told yes, then never heard back from anyone. Once they arrived, the salesperson called and when I brought this up the response was "oh I thought it was by Christmas". So I realized since I'd said 12/9, no one was actually listening or wrote that information down. After the fact I was told I should've called the salesperson to remind of the date. I called the store and did that. The store and the salesperson made the commitment to me, then made it my responsibility to follow up. That's not very good service. Quality stuff at a good price but the experience overall wasn't good enough to bring me back. read more

I recently purchased a dining room set, a recliner and a sectional sofa from Ashley Furniture. Everytime i have been to this store we have been greeted by a sales person and told that we were welcome to look around and if we had any questions, we could call on them. Perfect. We didn't want a salesman following us around trying to hard sell us. We just wanted to look around. When we decided on what we wanted and had questions, we found Chad. Chad is a young, ambitious guy that knows how to treat his customers and knows his furniture. Chad answered all of our questions and did the sale for us. He was very accommodating and professional. We had the furniture delivered the next day. Once it was in my home, i realized the colors of the sectional and recliner were wrong for my house. They were the colors i ordered. I just didnt like them in my living room so i called Chad. He told me to come on in and find what the colors i want. Of course Chad was there when i got there. Chad is always there. Chad works a lot. Thank goodness Chad was there for me. Chad greeted us with bottled water and a big smile. I felt bad about changing the furniture on him but i couldnt live with the colors i originally picked out. We picked out another sectional amd recliner and Chad re-wrote the paperwork. The next day they picked up the other recliner and delivered the new one. The sectional had to be special ordered so it wont be delivered for a couple of weeks. Thats ok. We still have the original sectional we bought until the new one comes in. I even took my Daughter and her husband to Ashleys and they bought a sectional from Chad. They are very happy with Chad and their purchase. I really like this store and their customer service. But i really like Chad. There's no doubt in my mind that someday Chad will be Ashleys top sales person. He deserves it. Now you can take a day off Chad. read more

Ashley Store - Furniture Stores Near Me - Tulsa, Oklahoma

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Got my couch a couple days ago and got my charger end tables today. Love them! The delivery guy even fixed scratches on my floor where my husband fell over the ottoman and scratched the floor. Warning, always turn on the light when you have recently bought or moved furniture! Am thinking some OT sounds good so I can make another trip to Ashleys! read more

Ashley Store - My new love seat, end tables and ottoman, in my house! Love them! - Furniture Stores Near Me - Tulsa, Oklahoma

I recently purchased an entire dining set with buffet along with a bed and mattress from the Ashley furniture store on 71st St. My Salesperson And Delivery people couldn't have been more helpful and the furniture is beautiful. The problem is that the dining table is uneven. It wobbles considerably. They did send out a technician to fix it who said he was unable to and ordered another table base. That came, was installed, but still the wobble. When I called customer service to follow up, I was told that my floor was uneven (Not true) and they couldn't do anything. Mind you, we moved the table to a different room in the house and it has the same issue. Also, none of the furniture they sold me that is in the same room has that issue. I was also told that I couldn't return the defective furniture without paying a restocking fee. The customer service rep ended the call by saying he was going to do more research and get back to me. That was more than a week ago and I haven't received a follow up call. I expected better from this company and I'm sorry I chose to spend my money with them. All I want is a table that is not defective. UPDATE: I was contacted right after posting my review and today a new table was delivered that does not wobble. I appreciate them making it right and I have amended my previous review. I just wish it hadn't taken so many visits to my home during a pandemic to get here. read more

I ordered a bookcase that I already owned on 1/2/22. When it was finally delivered 7/2/22 it arrived with a broken piece, was slightly shorter than our other bookcase and had different colored shelving even though it is a matching set of bookcases. Assuming Ashley Furniture would do the right thing my husband superglued it together so we could actually use it while we waited for another bookcase. It took 7 months for this bookcase to be delivered, who knows how long another one would take. We contacted Ashley Furniture, sent them pictures of our broken bookcase and then I didn't hear back from them for 2 weeks. When I reached back out I was informed that since my husband glued the broken piece on we did not qualify for a new bookcase EVEN THOUGH IT WAS DELIVERED BROKEN, WRONG HEIGHT AND DIFFERENT COLORED SHELVING!!!! I have spent well over $10000 furnishing my home with Ashley Furniture and this is APPALLING. Now I have to pay $600 for a broken bookcase that I waited 7 months for. I WILL NEVER SHOP AT ASHLEY FURNITURE AGAIN, this is NOT HOW YOU TREAT LOYAL CUSTOMERS!!! STAY FAR AWAY!!!!! read more

Ashley Store - This piece arrived completely broken off. We had to glue it back on, this is the best it's going to get - Furniture Stores Near Me - Tulsa, Oklahoma

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I cannot believe how such a giant in the industry is so unorganized, unprofessional and the absolute worst customer service from the shop level and up to corporate . We have begged and pleaded to resolve what would seem like an easy fix but with absolutely no help from anyone . I would love to get my money back and spend it somewhere that cares about their customers and work for a return visit. Stay clear from the 71st street Ashley's !! Next - in three months there will be several deliveries all of which will be incomplete sets of each piece of furniture purchased. After this you're going to walk in to beg for furniture or your money back . The manager will come in after you are forced to provide tons of information to locate the "manager" that's dedicated to your account. It gets better .... The manager will show you an inflated price of a delivery charge that was never on your original invoice such as : "looks like you were billed $700 for delivery and paid $300 to help with the trouble . It's fake , my original receipt shows none of this , it was created to show corporate that something was done to help . At this point I have a wife in tears and my entire family coming out from all over the country to see my new home and it's still not complete. My "final" delivery was made today and again , not complete . It may be April until I see the large part of my sectional couch . I am embarrassed to be in any way affiliated with this organization. Many of my family members have had issues with you as well this year , if you can't fulfill an order , if you're going to take up to 4 months for a deliver, allow us as a customer to have the ability to return our purchase . Offer a loaner , offer a discount or simply offer for us to opt out and return our purchase . Don't lie to your customers guys , that's a disgraceful way of making a sale. read more

I'm very disappointed in Ashley Furniture store. In May 2018, I had moved to Tulsa and needed living room and dining room furniture. I purchased close to $5000 in furniture. Last week, I moved the table to remove the carpet underneath it. This is when I noticed the base was cracked all the way through. A few months earlier, a guest had pointed out the flaws on the table top. It looks like the finish coat wasn't smoothed out. (Like a gob of glue). I didn't report this as I should have noticed at some point in the 6 months I had the table. I reported the cracked table to the sales person, Cory, who asked for pictures to be sent to his cell phone. Which I did. He referred it to customer service. Customer service has been zero help. The first agent tried to say the table isn't under warranty. She then said the table would be repaired. I said this is unacceptable as the table was only used once. She was to speak with her Supervisor and call me back.I gave her two days with no response.I explained it all again to the next agent, who had no notes in the system about the issue. Once again, I explained everything and added that the structural integrity of the table was compromised. Her supervisor stated that the table would be repaired. This is unacceptable! Once again a manager was to call me back. I'm not holding my breath. I just want Ashley Furniture/Mathis Brothers to stand behind the products they sell and replace the table. read more

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We called to see if they had a pillow top full-size mattress that was on the website for $299. Upon arrival the salesman said no, then found one, kept talking about being in military, said warehouse was open for 30 minutes. Went to warehouse, manager said it had been closed for 2 hours. We asked for a refund, he said it would take a few days. 5 weeks later I got a bank statement, no refund. The lady at refund office was very nice and knowledgeable, kept apologizing for others. Seems to me they need her to manage the other ones read more

Today i walked in ashley furniture to pick out a new mattress and a bed frame for my first home i just purchased and a gentleman name Kevin Scott Kleine that was super helpful took the time and showed me so many mattress and help me find the right one for me made my purchase so easy and fun if anyone is looking into purchasing anything ask for kevin hes the guy for you. Thanks Kevin read more

FYI. I purchased an expensive leather sectional. The leather is basically coming off/changing colors. I purchased the extra warranty. I sent in pics this week and this is what I was told. "Per the photos you have sent to our office the item is discoloring however the plan does not cover discoloration unfortunately. I apologize as we cannot move forward with the claim. the plan assist with accidental damages to the item that you would have caused to the item yourself. Again I do apologize for the inconvenience." So basically if I am careless its covered, but discolored leather isn't. Who has ever heard of genuine leather discoloring in just one spot. Needless to say I am NOT impressed with their extended warranty. read more

I bought a furniture set completed with end table and sofa table ! I bought the insurance! My table started flaking off the finish! I called the insurance they sent someone out ! ThT was last November! It is now June and I've been told they were going to replace it! Three times they told my new piece would be in in a few days no calls no follow up and still don't have my new sofa table ! So frustrated !!!!! GEEZ read more

Horrible customer service it's been a month now and still haven't received anything. Decided to cancel, every one who works for this company has horrible customer service and they never help you. Some one called Jen put me on hold for an hour and then proceeded to hang up on me. Never again will I purchase from Ashley Furniture. read more

This place is the worst. I was told furniture would arrive in 45 days, it was delivered in 119 days. Furniture was NOT WORKING for the power recliner. This was one of the more expensive sectionals, so there is no excuse for it not working. Eugene, the Salesperson, refused to return texts throughout the process. Truly a horrible experience. read more

Don't spend your money here I was lied to and mislead from the beginning and I had to sleep in the floor for a week because they "accidentally" did not know my bed frame was not in stock it took them a week to bring a cheap metal frame that I've had for a month instead of the bed I purchased. Customer service is a joke I've talked to multiple managers and assistants who say they will get back to me the managers lie to you they only want the sales and will tell you anything and screw you over to get it. I don't want any fake replies telling me your sorry and to reach out for assistance . You know who I am. I'm clearly here writing my first Yelp review because you guys lie and don't solve problems. BBB will hear from me as well. read more

The new table we delivered yesterday on time, as promised. I am throughly satisfied. I will recommend them to everyone I can. In fact we ordered a dresser/mirror combo. We are waiting for it to be delivered and are confident it will be stress and hassle free. read more

My daughter bought furniture from your company. It was suppose to be delivered today between. 3:00 and 7:00. Needless to say the truck never came and no one had the decency to call her and tell her they were not coming. Very poor customer service on your part! read more

Horrible horrible horrible. I've feel like I've been lied to from the get go! I ordered a sleeper sofa that was supposed to be in October 8th. I was out of town and told my salesman no big deal, we can schedule for when I return on the 12th. A day or so after that I realize I never received a call so I call. I was told by customer service that sofa isn't due in until the 1st week of November! I have family coming in on the 5th that I need this sofa for! I told them that was unacceptable and I needed to confirm with the store. I spoke with the store and was assured by john the manager it would be in on the 19th. Again the 19th comes and goes without a word. I call back in, speak to john who then tells me it would be the 26th. Once again, comes and goes. John then assured me the sofa is in the 2nd phase of arriving and that he would be able to schedule my delivery for Sunday. Today is Sunday. I skipped church to sit here and wait for call. Finally I called customer service only to find out they never even scheduled my delivery!! Currently I am being told Tuesday is the earliest delivery. That is 2 days before my family gets in. Will keep posted on this. Very disappointed in this service process. The only reason they got one star is because it was required. read more

First class operation and first class customer experience....well done Ashley Furniture and well done Graham J. We recently frequented this store and were met by Graham J....and from the moment we got in the door to the moment our furniture was delivered every single aspect of our experience was perfect. Graham took the time to understand our needs and showed us things that met our agenda, not like other places that are busy pushing their own agenda. Graham was smart, knowledge on the inventory, efficient, and friendly...but most of all he knew when to step in and help or when to take a few steps away to give us room to chat. I never had such a good time furniture shopping and couldn't be happier with our new room. Thanks Graham, you knocked it out of the park sir. My advice - If you're looking for furniture - head over to Ashley, ask for Graham, and take five minutes to explain what you are looking for....then just let him do his thing! And in addition to the excellent sales experience I would be selling the place short if i didn't mention check-out and delivery. First - check out was quick and easy...just what every consumer wants. My options were thoroughly explained without pressure to pick one over the other and they had us processed in minutes. Next was delivery - prompt, clean, friendly, professional and careful in our home...well done gentlemen. In conclusion the biggest win may be for whoever does their hiring and training. Obviously someone there cares about customer experiences, and you all nailed it on this occasion. Bravo Ashley Furniture and thanks for caring about your customers...its showed through and through. read more

Nice store with a nice selection. Purchased a new bed headboard and sales person was very helpful and polite. The only mishap came when I decided that I wanted to buy the matching rails and footboard the next day (I was overcharged by $190). However, when I brought it to their attention, it was quickly resolved (credit on my bank card pending). Was also sold a $10 bed rail adapter kit that wasn't what was needed (maybe wrong part?). Good overall experience though. Would recommend Ashley Homestore. read more

Terrible customer service!!! I bought a sofa at the store in Tulsa with one purpose. I needed it to be in stock and be delivered on a certain day. No problem they said. Yet when I called the day before to double-check the time I was told I was not on the schedule and it was too late. I could book for 5 days from then. I called my salesman whose voicemail could not take messages then finally called the store. They could not be bothered and when I asked to speak to a manager she actually connected before she realized and could be heard complaining about the call before she then got on and very rudely said "what do you need". I finally got ahold of my salesman who said he would fix it and call me back. He never did. I will never shop with them again nor with their parent company Mathis Brothers! Balls get dropped, mistakes made, I get that, but it is how your company handles it that shows what they really value and it is not customers. read more

My wife and I decided to go to Ashley Furniture it look for a new living room set. When we arrived at the 71st location we walked around in the store for about 30 minutes. No one offered to help up we even walked by a few sells people making it known that we needed help. After finding a sells person we ordered a Durablend sofa. Later on i posted on my facebook page about our sofa we had ordered. A few people commented saying bad things about Ashley on my post. After getting worried I did some more research and found a TON of complaints on the companies facebook page. I called the manager and addressed my concerns. He re assured my I was getting a good Quality sofa he knew I was thinking of canceling. Well he checks my order says I can get your love seat to you sooner and delivered in two days. So my love seat went from going to a week to two days the only reason this happened is because I was about to cancel. Two days later the delivery guys show up. End table arrives broken and the loveseat comes with hopes the sofa will arrive in a week . Later on my wife and I hook the power loveseat up and plug it in. The right motor goes out on the right side seat while in the reclined position after getting out of the love seat I also notice lose stuffing coming from the love seat the love seat also just didn't feel like what we sat on in the showroom floor. Ashley has some nice looking stuff it puts on great appearance but it's JUNK. Save your self the hassle and shop somewhere else. Don't just take my word do some research and you will see some really negative comments. The companies facebook page has a outrages amount of customer complaints as well as consumer affairs read more

Ashley Store - Loose stuffing coming out of my brand new delivered product. - Furniture Stores Near Me - Tulsa, Oklahoma

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Not so good experience. Was told I was going to get my bed within a week to two weeks max, ended up being a month before I got it, had creditors trying to take a payment before I even received my product. Paid extra to have them deliver and set up, when they were finished and left I noticed one of the drawers had a busted bottom. When paying $1300 for just a bed frame I'd expect everything to be in perfect condition. Apart from that the guy who helped us at the store was very nice and helpful , the store manager was helpful as well. Would definitely suggest contacting him before customer service. read more

Had a very bad experience yesterday in Ashley Furniture store. I and my family went to buy furniture yesterday. we looked at it and like it. The sales man offered 20% discount on furniture and also proposed 30% discount if we get the protection plan with Ashley's credit card. We agreed to buy the furniture with 30% discount with their Anniversary sale program. We were asked to apply for the credit card at their kiosk, which we did and approved. After spending 2 hours in the store and applying the credit card Mr. Joeph Garcia showed up and refused to give 30% discount. And blaming on the employee for his mistake. And behaving very rude to us. I had quote with 20 % discount last week for the same furniture with out protection plan from different employee. I do have the full quote and quote with 20% discount. I am not sure how two of the employee offered the same price for these furniture ! and another employee refuse to do so?? unless they were trained improperly?? read more

awful customer service, been waiting 4 months for one part of my bed frame, when I call, I seem to unable to reach a manager able to help me. I understand COVID Backups but when you pass your quarterly, it gets a little ridiculous. read more

The only reason they are getting one star is because of their delivery and ordering . My bed was delivered minus the slats. Total mistake I get it. Slats come. Wrong size. They are cut to fit still won't fit. I sleep on a rigged bed for a few nights. Next slats come. They almost fit. The side rail gets broken now I'm sleeping on a really rigged bed. They order the rails. They come in broken They have to reorder. Rails came today minus correct slats. I don't know If the contractor they use doesn't double check the order before they are loaded or who ever is doing the ordering is minus a few brain cells. I did get my delivery fee refunded and was offered a gift card. I am awaiting a call from a manger but I will not order from them again. I love Ashley furniture but the delivery and customer service is not that great. At least not for me. read more

I hate shopping for furniture and after going to a few different stores I ended up here and met Scott. He wasn't your typical salesman, he was very relatable and I felt like I had known him for years! Very patient and professional and I truly appreciated that. I almost left undecided but Scott saved the day and my new sectional is on its way! Thank you Scott! read more

A really great experience! They have wonderful selections of quality furniture, with reasonable pricing. The sales person was great! He was available, but not a "stalker". We were able to freely review the pieces we were interested in without feeling pressured. Then, he was right there to assist when we were ready. We received our purchased sofa by delivery the next day, as scheduled. They were very professional. Thank you Cary for a really good shopping experience. We love our new sofa. We will be back again for our next purchase! read more

We never look forward to furniture shopping as there are so many considerations and decisions to make. But Joseph made our shopping experience pleasurable with his knowledge and easy-going personality. I would highly recommend asking for Joseph to help you find what you are looking for. We purchased a sofa and love seat and are very pleased with the quality and price. read more

After searching at all the usual suspects, we dropped into Ashley's to look for a mattress for my college bound daughter. We seriously looked at over 12 different stores and laid on over 25 mattresses at our price point. While at Ashley's we were met by "Phyllis" who was very professional and not pushy! We actually left Ashley's and went to the mall for one last look and came back and purchased the mattress from Phyllis. For the money $500, we found a very nice mattress and box springs that the equivalent at other stores was in the $700-$900 range. The best part, we had it delivered and set up in her house in Norman, Ok. Would definitely recommend as it has a 10 year warranty where others were only 5 years. The fact they are affiliated or owned by Mathis Brothers helped my confidence level incase of any problems. I am very satisfied with the purchase. read more

On top of my last post Ashley Furniture has been charging me interest on my recliners that I bought because they screwed up the ticket! I called Mathis Brothers who stated they would fix the financial side of things but couldn't tell me if what I paid in interest would be going back toward the principal. I have yet to get a statement showing the interest that I paid has been moved over. It certainly has not been given back! read more

Had a wonderful, pleasant experience with Cary. He helped me find the perfect formal dining room table i was looking for! Thanks Cary