I want to start out by saying if I was just reviewing our sales person I'd give it 5 stars. Adriana was so helpful and knowledgeable she gave us space to explore but was there when we had any questions. I never felt like I was being "stalked" by her like we often do when in stores. She helped us make the best decision for our home and lifestyle. That being said--the delivery was a little less than satisfactory. We were supposed to get the sectional delivered on a Thursday. We received a call that Thursday morning saying that they only had 2/3rds of the couch available to be delivered that day. When I called back to clarify the details (since they had left a message) the customer service rep in the delivery service department was almost rude. She seemed annoyed that I was asking questions about the delivery. It was very off-putting. They delivered part of the sectional that day and stated they would call us at a later date to deliver the rest of the couch. (I do have to say the delivery guys were friendly and very quick and efficient--again I would give them, specifically, 5 stars). Since I didn't want to call the customer service department again and deal with the same rude individual as before, I emailed our sales person. Adriana got back to me fairly quickly to let me know she was on it and would make sure we had the rest of it that weekend. It was comforting to know I had someone on my "team." Long story short we DID finally get the rest of our sectional---at 9:30pm on that Sunday night. We were a little irked that it was delivered so late but grateful to have it all done. Again the delivery guys were apologetic for it being so late and were friendly and efficient. Overall, my experience with all the individual employees were good (except for the one individual in the delivery customer service department)...but something needs to be done about the logistics of their delivery, transportation and communication issue. read more

After doing my research online, I went to the Pantano store today to check out a couple of sleepers. Told myself to be ready for sales people to descend on me. I was ignored. A salesman saw me, but ignored me. Now, I was fine with wandering around a little on my own, but one does like to at least be greeted. The salesman saw me two more times, and ignored me. Apparently a woman on her own doesn't merit attention. Eventually I went to him and asked about a specific sleeper, and he did direct me to Sam's next door, said a sales associate would help me right away. I went next door to the outlet, where I was ignored by several sales people who walked right by me, even when I tried to catch their eye. Apparently I was wearing my Cloak of Invisibility. Finally the first salesman saw me still at sea and took me right to the sleeper I wanted to check out, gave me his card, answered my questions. I did get the service I needed. But it took 'way too long! read more

My experience beginning to end with this establishment has been a complete waste of time and money. I purchased a leather sectional from this place and not even a month after I got a tear on the stitched lining (which was from poor stitching/manufacturing) and had to call for it to be fixed. After has a "tech" come out and take pictures (which was two weeks after the initial tear) they sent in pictures and I got a call returned saying they wouldn't replace or fix because I had put tape over the tear, which I did so it wouldn't tear anymore! When I explained my actions they were not cooperative, and didn't understand why i put tape over a tear so it wouldn't tear more, seems like common logic... terrible costumer service, take your money else where to buy furniture for your home, this place is disappointing to say the least. read more

Enjoyed shopping this store. Has a great variety and selection to choose from. Don't miss the clearance area. Sales people we experienced are not clingy, but very helpful. The process is a bit convoluted (sales person, then cashier writes the order, then you pay them), but lots of communication along the way in regards to the order, the delivery etc. Just don't think you'll be in and out in minutes even to buy a set of lamps. read more

I purchased a 5 piece table set from Ashley furniture and it was delivered on 2-18-2017, on 03-04-2017 my husband cleaned the table and notice that some of the finish came off the table. I immediately contacted Ashley and low and behold I was transferred to Sam Levitz customer service [I be damn not again]. I contacted customer service on 03-13-17 and was told my warranty will not cover it because it was a burn mark. I advise this person that did not sound professionals at all that it was not a burn mark and he placed me on hold to come back to tell me that it was not covered under my warranty. I have been dealing with Sam Levitz since 2011 and I have had nothing but bad experience after another. I just posted a review about furniture I had less than a year and the frame broke. I don't know who puts there shit together but maybe they need to look into changing manufacturing companies. I am furious more at myself because I keep spending my money with this company and they furniture is no good and they customer service is dumb as a box of ROCKS! My husband and I did absolutely nothing to this table we don't even sit at the table to eat dinner so how in the heck could the table get burnt? When I say stay away from Sam Levitz stay away! The saddest thing is these people, this company dominate Tucson when it comes to furniture. Who ever is in charge fix your problems I do t know how this company has lasted so many years. read more

Their hours say they close at 6pm. Got there to purchase an item at 545 and the guy waved at me saying they were closed! Lost my business...

Still waiting after 4 months for a dresser I ordered that was on sale in Dec 2021. Also keep getting emails for scheduled delivery of it that are erroneous. Too bad Ashley is connected to Sam Levitz, definitely a step down for them. Maybe I will get it just in time for Christmas 2022?? A2a read more

The quality of furniture was nice. However, the service was poor. Melvin was rude, aggressive, and bitter.

After 3 sales people, finally got the correct rug ordered. It came in quickly. The rug was defective. It had "ruffles" on the short side. It was thin but we were ok with that. So we returned the rug. It took 45 minutes to get the credit accomplished! The young lady who helped me was wonderful. Their system is outdate. There are salespeople all over the place but at the counter to assist, not very many. She needs to find a better place to work. We have found most of their merchandise cheaply made but the location was convenient. And when ordering the rug, we were told masks were suggested but optional. Today we were told "we are a private corporation and masks are mandatory". The left hand does not know what the right hand is doing. We are DONE with Ashley and suggest you find ANY OTHER store - Levitz or for really fine furniture Baker's, Copenhagen. ANY OTHER. read more

We bought an amazing midcentury style credenza. It looks great in our living room and is the perfect piece for the room, and thanks to a Veterans Day sale, at an unbelievable price. Unfortunately, Ashley provided such a terrible shopping experience that I'd never go back. First, when we went in to browse Saturday 11/10, the salesperson who greeted us at the front proceeded to follow us around the store, despite our saying "No thanks, we're just browsing." He didn't do it in a way that was unobtrusive, although he was clearly trying to be stealthy. If he had just said "Hey, we're supposed to help any customer we greet and stay with them to answer any questions. If you need me just give a shout, I'll be nearby." it would have been fine. Instead, I would turn around and he would be standing nearby pretending to look at his phone or a clipboard or whatever. It started out as a bit of a joke, with me saying to the wife in a stage whisper "I think he's following us!" but then as we made it further into the store it just got creepy, and pretty annoying. So much so, that although we loved the credenza we eventually bought, we decided that we were going to call and order over the phone, rather than give him the sale. So that afternoon my wife calls up to place the order, and first is told to call back because they're too busy to help. Like, dude, we're trying to give you hundreds of dollars. Put someone on the GD phone. But we really liked the piece, so she calls back and is put on the phone with three different people before someone finally takes all her information, including her credit card number, and says she'll receive a receipt. So we wait a couple of days, and no receipt shows up, she checks her credit card statement, there's no hold from Ashley, and the sale is ending at COB that day, so she calls them. Again she's put on hold, passed around, put on hold, and finally decides that she's going to call back. A few hours later she calls back, finds that the order hadn't been placed before, goes through the whole thing again, but this time it shows up on her credit card statement. The item isn't in stock but should be by next weekend, and we'll be given a call to schedule a pick up when they know what the arrival date will be. Fast forward to Friday. Still no receipt, so we call to find out if they know when it will be arriving. Turns out it came in on Wednesday, and they had down that we would be picking up Wednesday and why hadn't we shown up? Trying to schedule the pick up for Saturday, and coordinate with the person who's truck we'd be using took another whole rigamarole of multiple calls, multiple holds, etc. Finally, we got it on Saturday, and after being told that the only assembly required was to attach the legs, we opened the box to discover a bunch of knockdown pieces that need to be entirely assembled. It took about an hour and a half, for something we were told takes "maybe 20 minutes". This was one of the most disappointing shopping experiences I've ever had. Terrible in store service, terrible phone service, and sales people who apparently don't know anything about the product they are selling. One star is really generous. read more

My issue is with how two different manages handled my complaint. I ordered a sectional in November 2020 and was told delivery likely end of Jan. Finally came in mid-March ( I never complained). Delivery called and scheduled 3/21. Then on 3/21 called and told missing one piece of sectional (weird!). Told piece would be coming in mid-April, I asked for store manager to return call. No call returned- so I called next day, guess what missing piece had just arrived (strange coincidence) I asked to speak with Manager, who said soonest deliver would be 3/29 and said she would research why missing piece suddenly appeared, since I didn't believe it was coincidental. I wanted a better explanation. Sofa did not get delivered today. When I called said it was never scheduled and that my conversation with manager was not documented. I could've just let it go that manager didn't call me back but wanted to ask store manager, Moto, if they would give me a discount due to the trouble and multiple times I received misinformation. He would not listen to me and kept interrupting me that they don't give discounts for delays. He then said he would not listen to me because of my tone and abrasiveness, which he matched in his tone and abrasiveness as well. Moto never got trained on how to provide customer service, especially to customers who were not treated well. Lack of follow through is my biggest complaint. Beware of the treatment. I was happy with my purchase and customer service by the line staff and delivery drivers. read more

All this business cares about is selling you the furniture. Once they have your money, customer service is non existent. We ordered a living room set, 1 couch 2 ottoman and 2 over sized chairs. One of the over size chairs was on back order. No big deal, until when they go to deliver they only call one phone number on file and we miss the delivery. We can't get rescheduled for another week. A week goes by and still no couch. I go into the store to find that they never rescheduled us. 4 days later we get chair delivered. Back of the chair is detached with razor sharp staples protruding. We can't get the chair picked up for another week. New chair is on back order again. Miraculously the chair becomes in stock a few days later, but of course they can't deliver for another 5 days. Chair gets delivered, but something is different about this delivery. No plastic on furniture, feet already assembled, and no tag. After delivery guys leave we further inspect chair. The feet are scuffed, the bottom is worn, they delivered a USED chair and tried to pass it off as new. Trying to talk to customer service manager Steve is an absolute joke. I couldn't even explain my frustration without him interrupting me and making excuses. The owner of this franchise should be ashamed. Aside from having to give one star, I would have given it them because Lonnie our sales guy was awesome. If this company wants to be successful in the long term they should consider using his customer service skills in the delivery department. read more

Ashley Store - Our "brand new" chair - Furniture Stores Near Me - Tucson, Arizona

See all

I placed an order in July. For a daybed and mattress. I have been waiting months for my items. I paid upfront. Still dont have my items. I was told that it would be here by mid September and they pushed out my order until Oct. Four months waiting for my items is unacceptable thats quarter of a year! Telling me to get something else i dont want rather then just giving me what i came for. I love the furniture here but I dont like being inconvenienced this heavily and being a old one thing and then being told something else entirely over and over again. read more

Nightmare of an experience. Their invintory is backed up for several months but just keep saying 2 weeks and it keeps getting delayed. Customer service is absolutely clueless. Management is extremely rude and not helpful at all. read more

How this company stays in business is a mystery. If, due to COVID, orders will not come in for months, why accept an order in the first place?! Customer service acts put out if you follow up on why the heck the order, which was to come in 2 weeks after placing order, is still not in at beginning of October, telling you it's 2 weeks out every time. Not only is it not in, it's a huge mystery as to why it's not in. Everything is done remotely, and yet, apparently, there's no one to answer phones at the warehouse to follow up on orders. It's just a matter of time before this company goes out of business, which as such a poorly run business, it should. You've been warned. If it's not in stock be prepared for a looooonnnnnnnggggggg wait, and subpar customer service. My first, and last, time shopping at Ashley. read more

It was great when I walked in and was immediately welcomed and offered assistance in finding a living room set. Brian was there to offer his help including helping us apply. Too bad his friendly help STOPPED once the transaction was complete. I was literally talked into getting a living room set that was "in-stock". Took 1week to deliver, then only recliner and small couch was delivered. Driver said other couch was damaged during delivery and someone would call me. NO CALL. I reached out was told a couch would be delivered in 2 weeks. Two weeks pass and of course NO CALL, NO COUCH. I once again call and after many attempts and messages for Brian, I was told "it was damaged again" and would be here the second week of October. I called this past week to get an update and was told the couch would be delivered on Sunday. Saturday I get a call telling me the couch is once again on back order " due to being damaged during delivery" WTH!!! How many times will I be given the same excuse. I explained my frustration and asked to speak to a manager and "Kayla" (if that's even get name because she refused to give me her name after hearing my frustration) from the delivery department also told me that she couldn't tell me who the manager was. She was super rude, laughed at me when I told her that I was upset and would be walking in to talk to someone not only about my couch but also about her customer service. "Kayla" said she didn't care and I could do whatever I wanted and hung up on me. Here I am almost 2 MONTHS LATER, MAKING PAYMENTS ON AN INCOMPLETE LIVING ROOM SET!!! I'm so upset AND I WILL NEVER AGAIN BUY FROM THIS PLACE AND IM LETTING MY FAMILY, FRIENDS AND ALL OF SOCIAL MEDIA FRIENDS KNOW HOW HORRIBLE THIS PLACE REALLY IS ONCE THEY TAKE YOUR MONEY AND YOU SIGN YOUR CONTRACT !!! (Pantano location) read more

If I could give it zero I would. I seriously would reconsider if you buy from them. Just like everyone says, the delivery is sketchy. Paid upfront for furniture weeks ago. Got the delivery date set and THE WEEK of delivery got a call that one of the pieces wouldn't be here for another month. We have people coming in so now we are in a spot. No offer to discount, nothing other than an apology. If you have time to wait for undependable delivery then you will be fine. The manager kept blaming the vendor.....maybe instead of blaming they get a new vendor? read more

Just another complaint that will go unheard. Bought some furniture to be delivered within a week - well two weeks later no call no communication no nothing. Still need the items I paid for. Think twice before being lied to about your delivery date. read more

What a joke this company is. I was told in late February the my furniture would be her in March, then it changed to April, then early May, then late May, then early June, then mid June, then late June, then early July. I was given a credit of $100 for All the trouble in Late May. I decided when they told me that it would be July to go in a re-select for something in stock. I finally picked something out. When the cashier processed my transaction, she stated that the $100 credit that was given to me would no longer apply as it was given to me to not cancel the previous order. I told her I didn't think that was fair as it was given to me for all the delays and technically, I'm not cancelling, I'm still purchasing from them. She still took the credit from me. So I get a text on Wednesday the 15th stating my delivery is set for 8-12 on Saturday the 18th. I didn't get a call or any notification that morning. After several attempts to contact the by both text and phone, I finally get a response stating it's between 12-4. I'm now pretty upset. I get in touch with a girl on the phone and she said, yeah. Because it's on a same day truck so time isn't guaranteed. Last time I do business with Ashley home store. read more

Go in to buy a recliner because my wife just had neck surgery. Looked a quite a few. The sales guy then showed me one with heat and massage. Told him I would go get my wife who has to use a walker right now to let her pick. Wife said to go back and just get it because she was not up to going. Called a friend to help pick it up. Got back to the store told sales guy I would take it. Guess what? None in stock and all the ones coming in are already sold. Waste of my time, my friends time and my wife is still needing a recliner. read more

Large store with choice, but lousy quality. All chairs at our dining set are swaying underneath the seats - all of us are less than 200 lbs, but the chairs are garbage and are not covered by their warranty. The swivel bar stools keep losing the rivets, and we just took them all off. If you are looking for good quality, don't shop here. read more

This place is a joke. Ordered a dining room table a month ago and still sitting in my dining room on the floor unassembled. First brought the wrong table, then the right table but no hardware to assemble it, then a week later received the wrong hardware. Oh wait.....we'll be at your house from 4-8 to deliver.....waited three days and waiting for absolutely nothing. Yeah I have three young kids and have nothing better to do then to sit around waiting for nothing. Asked several times to speak to manger and got the run around. Not sure they even exist or give a darn. I wouldn't buy a dog house from them for a stray dog that was about to die. I'd pay double somewhere else and pick it up myself and drive 10 hours before I'd go back there!!!!! read more

Bait and switch con game. They sell a protective fabric care package they are suppose to spray on your furniture prior to delivery. But here's their game. They delivery a bottle of spray upon delivery for you to spray on your furniture yourself. Dishonest sales rep and manager. Stay away from Ashley Furniture. read more

Ashley Furniture has some nice furniture. The quality is not the issue. First the good. The delivery team is awesome, and they are the only reason I bumped this a two star. They were on time and careful bringing in my furniture. Great customer service on this end of the business. Now the bad. I called customer service because I purchased an item that was around $850. but was charged $1699. That is almost double! When I called customer service, the first time the person that answered could not understand that I was overcharged and hung up on me. The second time I called the person that answered transferred me to the delivery dept. The third time I called I got a nice lady, but she had to call another dept. I held for over an hour for this dept. The entire time on this call to correct the over charge was 2 hours. That is ridiculous. Then today I found one of my items for $200. less at Overstock and called to do a price match. That call also took 45 minutes. First, they couldn't find my order, then they were unclear on the price match. The customer service needs a lot of help. They come across as either they don't know what they are doing or their hands are tied and must call another department, which takes forever. In the end they did price match my item and I did get the overcharge corrected. It just is crazy that it took 3 hours of my time to correct all this. read more

Without providing a lot of detail about the experience we had regarding the purchase of a living room set, we want to use this space to compliment the service provided by the account supervisor, Agatha. We had a set returned to the store, and we were in the process of getting a refund. After an extended time and repeated attempts to work with the accounting staff at the Ashley store by phone, we finally asked to speak with a supervisor. We were immensely lucky to receive help from Agatha (don't know her last name). She was extremely efficient in unraveling a tricky situation. She was respectful, and she followed through with all of the details. Our refund to our credit account was immediate ...within the hour! We had been waiting for the refund to be processed for 12 days. Thank you very much, Agatha! You are very competent and skilled. It was our pleasure and good fortune to work with you. You're a genuine asset to the company! R. read more

Decided to give this furniture store another chance after several bad experiences. Should have known better. Purchased a new patio sectional sofa for $4,000 last week. Delivery scheduled for today. Invoice and sales person informed me that the delivery people will need to assemble the furniture. I knew right away that something was wrong when they opened the truck and the furniture was already assembled and out of the boxes, including all of the cushions and pillows. The delivery team brought in the first piece and right away I saw damage and some wear & tear. Asked the delivery drivers if this was the furniture on the showroom floor and they confirmed that it was. I did not pay $4,000 for used, damaged furniture. Refused delivery and made them take it back. Drove over to Ashley and the manager, Victor, acted like I was a nuisance that he didn't want to deal with. I questioned his attitude and he responded that he could see I was visibly upset and didn't want to deal with me. I guess he expected me to be cheerful and happy that I used a vacation day to stay home from work and be there for the delivery of used, broken furniture. Please avoid this furniture store. Terrible customer service and "used car sales" tactics in place. read more

Headed over to Ashley on the 4th of July for their sale to purchase a new sofa. One of my co-workers recommended Michael Shiplett, a salesman that she has dealt with previously. What a nice considerate man! After chatting for a few minutes, he suggested that I walk around, take all the time I needed and he would be available to answer any questions that i might have. It was so nice to not have someone breathing down your neck anxious to make that quick sale. Mr. Shiplett answered all my questions honestly regarding the sofas I was looking at, giving me all the information I needed to make my decision. Once I found the one I wanted, the sale was easy. Mr. Shiplett gave me his business card with instructions to call him if I had any problems or concerns about my sofa. I highly recommend Michael Shiplett and will refer family and friends to him in the future! read more

We purchased a lifting recliner. Salesman Al Rodriguez was very helpful. Only negative thing was the availability of selections, there were only 4 on display and the model we selected is on backorder. read more

Having read through all the reviews of ASHLEY FURNITURE. they appear to go from five stars down to one star. So all I can tell you is about the experience I had exclusively via phone with VICTOR GONZALEZ at the Pantano store in Tucson, AZ. I live in California and needed to buy two mattresses, box springs, frames along with sofa, love seat, coffee table, end tables and lamps for family living in Tucson. While I looked at the merchandise in the Burbank store, I never visited Tucson. Many calls back and forth with Mr. Gonzales and I must say he was 100% helpful getting the order, taking payment by phone, making sure all items were in stock, setting up delivery and assembly. I've already received confirmation from their delivery service. And this was all done in the space of three days totally via phone! So far so good. If delivery and assembly is done on time as promised, this review will stand. read more

If I could give them 0 stars I would. Absolutely horrific customer service and effort to make sure their customers are taken care of. The manager is a joke. I will never return to this place, was HOPING the Ashley Furniture change would give better service, NOPE. read more

It's located in the same place where Sam Levitz used to be. (I think Ashley is still somehow affiliated with Sam Levitz.) The store itself is nice with a huge selection of items and the prices range quite a bit so there's something for everyone. There are a lot of salespeople walking around-- most of them ignored us, while a few asked us if we had any questions, needed assistance etc. When we did have questions most of them didn't seem very interested in helping us, which I thought was strange. But I did appreciate the "no pressure" approach until we were ready to buy. They deliver the furniture for a very decent price and set up everything for you where you want it. The 2 guys who delivered the furniture were awesome-- friendly and very helpful. If something is wrong with the furniture (like it was with ours) you have a couple of days to exchange it. They seemed pretty accommodating about doing the exchange. (Tip--If something is wrong with the furniture, I would call right away and not wait.) Overall a decent experience so far. (The biggest negative was that one of our items was broken/ damaged/ wasn't working correctly upon delivery-- for brand new furniture, I wouldn't expect that.) read more

We had a great in store experience and were looking forward to having our furniture delivered today! They didn't call to schedule our delivery when our items came in stock so we had to call and set up. They gave us a 4-8pm delivery window By 10:00pm they still haven't showed up and we've only received an automated message saying they'll be here in the next 30 min. There's no number to call and speak with anyone after hours. Unacceptable customer service to expect to show up at someone's house this late. read more

We are very excited to get our new furniture; however, even after confirming our delivery date and time (several hour window), here we sit with no delivery. No phone call notifying us that they were running late. No answer to calls made ("you have called outside our delivery hours"). Basically, we spent all those hours prepping for the new bed. Total disappointment in this very unprofessional behavior. We were impressed with the knowledge and service of our sales rep; the delivery service is unprofessional, discourteous and a total let down. Don't think I can take any business to Sam Levitz or Ashley Home Gouda in the future. Very disappointed. My feelings are actually much stronger, but would be inappropriate to post. I'll just take my business elsewhere. Maybe they'll hire better delivery personnel. read more

After an impossible series of glitches (too numerous to list) regarding a phone and then in-person order, the management made it right...MORE than right. I had almost given up on my faith in humanity until good Paul came along like a breath of fresh air. Thanks for that, Paul. I shall now enjoy the table even more than I'd expected to, now that you resolved the issue in less than 5 minutes. read more

Melvin was our sales associate and asked us give him a 5 star review on yelp and to include his name, however, I do not feel it is right to write a review or for someone to ask for a 5 star review until the experience is complete and the item is in your hands. So here is the full review. Melvin was relatively easy to work with on our first encounter during which we did purchase a couch. After this first encounter Melvin was hard to get a hold of even though he said he would call regularly to give updates on the couch's location and if there were any price changes in our favor, we only heard from him maybe twice in the 3-4 months we had to wait for the couch and this was only after we reached out to him. Then on delivery day we were told our piece would be delivered between 7am-11am so we called the store at about 1 to see where our couch was. The lady in the delivery department said she had no clue where our couch was and then hung up on us even though we were just inquiring as to its location. Then it was delivered at about 3 that day without any notification and the delivery crew was very rude except for one understanding young gentleman (who we appreciate). This was our experience with Ashley Homestore and you can do what you wish with this information. I would not buy a couch or any other piece of furniture from them again without them ensuring the purchasing process would be different and understanding situations such as this. read more

I went to the store on Pantano and NOT one salesperson helped me or approached to ask what I was looking for. I went in alone and as I walked out a young salesman said, please come back with your husband and we can help you. Since I am a widow I figured I couldn't get help there. I went to Ashley in Green Valley and had a wonderful experience and a young man named Sam was very helpful. I purchased several pieces of furniture. So if you look for furniture check out the Green Valley store and ask for Sam read more

My husband and I have been looking at dining sets for a new home to move into. We are so excited, until the associates at Ashley ruin our experience! We understand times are hard for people right now, including us! It's supposed to be the customer service industry, to make customers happy and help them find the right furniture for their forever home or whatever they may be looking for. We shouldn't leave feeling bad about this journey. Today was my breaking point I called the store to try and find out information on a dining set we are interested in and the sales associate told me it would be better if I came in. I proceeded to try and explain that there was a model number on the picture, he sighed into the phone as loud as he could to let me know I was inconveniencing him. I told him I'm sorry if I'm inconveniencing you but I just need help and he said ,"you just need to come into the store." WOW!!!! Thank you Ashely for ruining this, what should be, exciting time for my husband and I!!! read more

A purchased a mattress that after the first night caused back issues, told my sales person.. was told rry it for a few nights. Still not right. Said i could reselect. Spend 2 hours at the store, doing just that. When it came time for exchange, delivery found small tear in 2 week old matress, sorry no exchange. Stuck with a uncomfortable $1500 matress. NEVER AGAIN read more

if i could give them no stars i would. delivery on saturday they messed up installing the table. they only had partially the stuff with them. took everything back and i would get a new time for delivery. monday at 11 still no call so i called and after being transferred from A to 4 (four) hours later there was a solution. delivery tuesday ! Yehhhhhhh ! Door bell rings and first item in was already a wrong one ! so everything back on the truck. was over an hour on the phone to speak to somebody and the people delivering the stuff of course left. the wrong part was not available in the style we wanted...... but we ordered and paid for it. Needing to say they even cashed in our money a week before delivering ! With no reply at the store called customer service and they pulled up all the details and say they could refund me the order. The number she gave was without the protection plan. She could not do that because that is something they sell in the store..... so she called the sales manager in the store and so after about 2 hours later i was said to come back in the store and choose something else. that is to be delivered in late JULY ! Family get together on the floor tomorrow no dining set. If you look for customer satisfaction ? This is not it ! read more

We were in on Sunday and found a sectional and dining table we decided to purchase. It was closing time and when we were shown the final numbers, they were off by over $1,300.00. They said I could sign the contract and they would fix it in the morning. I didn't feel comfortable doing that so I said I would be back the next day even though I live completely on the opposite side of town. Our sales person said he would be in at 10 a.m. The next day (Monday) when I got there I was told it was his day off, so I left because I wanted to change our order. On Tuesday I get an email from our sales person saying "Thank you for your business". I responded asking for him to please call me as soon as he could. It's Wednesday now and I still haven't received a call from Fernando, our sales person. So I called Ashley and they tell me my order has been processed. I NEVER signed anything, so how did my order get processed? I then spoke with a manager who apologized but acted like it was no big deal. This store is shady and beyond unprofessional. Their customer service is all about making the sale and not making sure the customer is happy. Stay far away from Ashley Homestore on Broadway/Pantano. Vincent Camacho read more