Worst experience of all time with any sort of business. This store will tell you anything to make a sale. Come time for delivery, they claim they will call you for delivery. They never call. They also delay the delivery as much as they can. We ordered dining, bedroom, and living room sets that took a whole 2 months away from the delivery date they contractually promised. A couch and ottoman we ordered that took 4 months to finally be delivered. Never again will we buy anything from this horrible company. They don't even follow corporate policy. Stay away if you have self worth. read more

Horrible!!!! It's been three months and I still haven't received my couch and it's been pushed out farther now with no end in sight! They are corrupt. I bought this couch during COVID and they quoted me 6 weeks knowing that and clearly that was a lie. I get a few week delays but 3MONTHS!!!! Never ordering from here again. If I don't get my couch by the end of November (which will be 4 months delayed) I'm cancelling. I have also contacted main customer service number weekly since the beginning of sept for status updates and I get nothing from the head team other than "our apologies". The customer service line is horrific. I finally got someone to actually "send an email" yesterday but who knows if that actually happen. read more

2 weeks and many calls later... FINALLY received the damned coffee table today. Thank god we don't have to deal with them anymore. read more

From the time I walked in this place I was followed like a hawk. Which is not the best browsing experience. I did find a nice couch that I liked though and while I asked about some options I was asked to wait a few minutes while she looked into it. While I was sitting there waiting I thought I would check out the same couch online. I find it, the same couch, love seat and chair, THE SAME ONE, same part number, same manufacturer (Ashley) online for less than half the cost! I would have spent over $4k in the store if I bought this, yet it was all online for about $2k. When I asked about this she told me it was probably fake and I should buy the one in the store. It was not fake, they just wanted to charge me double to make some extra cash. I know there is a huge markup on this stuff, but that is crazy. So buyer beware, if you see something you like try to find it online before you commit to purchasing anything. read more

Roz and Jeremy were extremely helpful and provided me with excellent support and customer service.

They had some amazing deals on a new kitchen table and chairs. Employees were very helpful, Diego was the best.

Listen to the other reviews. I wish I did. Standard setup: We moved to the area, needed a couch. Looked around the neighboring stores and found one we liked at Ashley. The typical commission based salespeople hovering everywhere was a nuisance but nothing new. When it came time to buy they seemed totally confused by their own systems. I had to fill in address on a form, an iPad, and then recheck both. Our salesman swore up and down that the fine print quotes for delivery were not true and that it would be only 10 days. He grabbed a manager who gave us a whole thing about his knowledge of the inventory pipeline. I was skeptical that he had any clue but he was so overly confident and we were exhausted from the 20 rounds of address rechecks and just wanted to be done. It was 30 days. The salesman acted like he mixed up the dates because of poor eyesight (a very clumsily delivered lie for several reasons). The first delivery was clearly broken and I sent it back. Second looks ok but it seems clear it will last only a short time before this item is worn and broken. Clueless salespeople, bad logistics, low quality stuff. As I said, just trust the reviews. There are 10 better stores within like a mile. read more

I purchased a expensive set of sofas and side tables. They took a month to delivered the furniture without the coffee table. Now they told it's gonna take 5 more month to get my coffee table. They shouldn't be selling Furniture that they don't have. read more

We had a wonderful experience with Sarah's help. Sarah is an expert at her profession as an interior designer. We came in with no idea of what we were looking for in terms of filling our living room and bedroom space. She was able to navigate how to approach what we would have space for, what pieces make the most sense for our situation, and helped us decide what colors fit while still showing us how much flexibility we had to make sure our space would look fantastic. She was very approachable and personable, and we could not have asked for anyone better to help us decide what we needed and wanted! Special thanks to Ali and Sherita. read more

I needed a bed frame and Mr Abraham Samuel went above and beyond to provide me with exactly what I needed at the price point I was looking for. He clearly has a deep expertise for his field and is adept in advising customers on getting their desires. He is very pleasant and a true representative of the store Ashley to provide a superior furniture and buying experience. read more

Unbelievably bad customer service experience; will NEVER shop at Ashley HomeStore again. Have never experienced the kind of arrogant, anti-customer treatment from a store manager the way we did from Sterling store manager Kevis Davis. After several unsuccessful attempts to get resolution over the phone, we went to the store because our as of yet to be delivered order was already 11 days past the "estimated warehouse" delivery date and almost 3 weeks from when the salesperson said we should expect it. We dealt with store manage Kevis Davis who right away was condescending and rude. We told us that the "estimated date" on our receipt was in fact just an estimate and that our item was popular and that there were several orders ahead of us. After my wife and I asked for either a refund of the delivery fee or a cancellation and full refund, Kevis went back to his computer and after a few minutes, came over and tried to make us feel guilty because he was moving us up by bumping someone who placed their order before us. He did offer to provide a $50 refund towards the delivery fee and when we said we wanted to cancel the order, he refused, stating it was against company policy. Oh by the way, Kevis did admit that had we not come in and say something, there's no telling when we would have gotten our furniture. The dialogue then got heated as his condescending and extremely customer unfriendly attitude incensed my wife and I and we got to the point where we wanted nothing to do with Kevis or the store and wanted to leave immediately. It took us an additional 10 minutes for one of the front desk people to process the credit because this person was on the phone with someone who called during our conversation and none of the other 10 front desk or sales people who were sitting around on their cell phones, could have processed the credit. When my wife asked if someone else could process the credit, Mr. Davis raised his voice and very rudely stated "She is capable of multitasking." To add insult to injury: We were told that we will get an automated recording the night before the delivery date, telling us what 3 hour window delivery would be made the next day and Kevis Davis told that there was no to schedule a delivery date and/or time frame. I'm not sure how flexible Ashley is with their employees but most people can't just rearrange their next day work schedule when finding out the night before what the delivery times will be. While Ms. Davis has among the poorest customer service skills of any store manager I've ever dealt with, at the end of the day, it's Ashley's way of doing business (estimated delivery dates that no one is accountable for, no refunds on furniture that hasn't even been sent to warehouse, etc.) that made this a horrible shopping experience and will keep us far away from this or another other Ashley HomeStore. read more

Great purchasing experience with Jaylen! The process was straight forward, quick and hassle free!

Jonathan was super helpful and very knowledgeable. Highly recommend Ashley in Sterling, VA.

Ordered two sets of furniture, one was ordered 3 months in advance and the second set was ordered 1.5 months in advance. We had to wait 5 months in order to receive our first set and it came wrong which it had to be sent back. We lost our money ($6000) on the first set since it was final sale and now there's no due date for our second set, we called and apparently their manager is always in a team meeting and never returns our calls. Our mistake from buying from them again. Lost our money, wasted time, and have an empty living room and basement. read more

The sales assistant we were dealing with was ROZI and she was a great help in finding the item we were looking for. This was at the store in Sterling, Va read more

Had the best service from Shiry and Abraham. Was very please with all the furniture we bought. Shiry and Abraham were very patient and helpful. Would recommend the store to anyone. read more

Nice sectional and accent chair. Natali helped us out a lot and we got a good price. Would recommend the store in Sterling VA.

Sayed and Noel were phenomenal. They listened to what we needed and were able to work within our budget. Very quick process.

We were looking for a sectional and we found wide variety of sectionals where we can verify the quality before buying. Ali was our sales consultant and he was very patient and informative of the products. He went above and beyond to make sure we find the right sectional that we were looking for. read more

We ordered furniture on a Sunday in store and guaranteed delivery for Friday. We never got notification of a delivery time the day before but I figured it was a holiday so that was why. I called Friday morning and said our order was never ready for delivery and that the earliest they could do was the following Tuesday. We already had our old furniture removed and we're hosting 15 people at our home. Nobody was able to do anything to remedy the situation. NOEL, the store manager on that day hung up the phone on me. I said I wanted a discount on the purchase and they was denied too. I said I wanted to cancel the order and that I would only get store credit back. This is a joke of customer service. Take your business elsewhere because these people do not know what they are doing. read more

$3000 for a Dining set that was available for $1k cheaper the same day on the website. Have been trying to get a refund for over 6 months now and the store manager, Sherita, has stopped responding to any correspondence. Opened a BBB claim and they will not respond to them either. The next step is to sue for the money back, as the item still hasn't been delivered from an original promise of 5 weeks (ordered last October). I'm paying interest on a loan that I don't have the item for and I've hit a wall in terms of communication. Please do not ever go and shop in this store, either just order something online or go somewhere else - they are purely in it for some quick cash. read more

Great service. Salesman was very attentive to our needs. Found a good price and purchase prices was fast and easy.

After buying a new home we came to Ashley in need of new furniture. Tired of being pressured at several other furniture stores we were greeted by Angel who was very patient and let us browse. He directed to amazing deals that fit our budget and style. We left feeling like we were taken care of by a friend and having done this several times across the country with a career in the government, it was a refreshing experience. Thanks Angel! read more

Ramya took great care in our search for living room furniture! We love the sofa we selected- it's beautiful with a modern farmhouse style that will fit beautifully in our home! read more

They're always so friendly and helpful here, decent selection of reasonably priced, but still good quality furniture. Jordan (manager) took lots of time with us! read more

Amir and his sister gave us exemplary service. We were thrilled not only to find our living room furniture but to purchase a comfortable mattress as well. The price and efficiency with which they assisted us were tremendously helpful. read more

Honestly my whole process with Ashley has been a pain. I hope my experience is an anomaly as I don't understand how they can be a functioning company if not. I ordered my furniture in early January. Got a call a week later that the rug I ordered was discontinued, went back into the store to pick another. Got a call a few weeks after that that my table set was discontinued. Went into the store, couldn't find anything I liked, but selected something. Then called a week after to see if I could cancel the table set - was told the manager needed to approve that and he'd call me. Never heard back. Called a few weeks after that (in March now, two months later) to ask about status of my order. Was told I would be called on a Tuesday morning. Tuesday came and went without a call. Had to call a third time today to follow up again... going on 2.5 months now without furniture. Apparently the piece they are waiting on this time around is different than last time I talked to them (??). I'm frustrated to say the least. Even if the process was going to take a while, it'd be helpful if they called me back when they said they would. EDIT: I received my furniture about a week after writing this review on 3/14. In total it was about a 2.5 month wait. I'm very happy with what I purchased but really wish Ashley would smooth out their customer service experience. read more

Great customer service. Had my items in stocks andbwas drliver in two days. Excellent

While Amir was nice at the store and helped us with our purchase, the delivery team missed the day of delivery. The store hung up on us, and the customer service line was unavailable. We are still waiting for our furniture and are very upset with the delivery process. read more

Abraham Samuel provided excellent assistance for our mattress purchase this afternoon. Great service. Outstanding knowledge. With a contagious smile! read more

We visited the Dulles VA store this evening. I want to buy 4 sets of furniture but I walked out with a bitter taste in my mouth. The first salesperson, he started with us, instead of looking at what we need just moved on to another couple. By then I spent 1.5 hr finalizing my items but once I told him what I need he move away from me with no excuse or reason. Later we requested another lady salesperson, she is also dealing with 2 but she was very rude with a red jacket. Seems like she had more than enough sales. She is reminding me Black Friday is only today- when I ask what is the sale and how long it will continue. She seems reckless and too pathetically arrogant. I told the manager the same but she did listen to me but did not even call to make an apology. I walked out from there right into Havertys and bought all the furniture I need - worth of 15000$ - furniture. I don't write reviews but this behavior of such careless treatment of customers made me review this. Ashley's staff attitude sucks big time. I might buy online but I never visit this store in Dulles again. Just an update - ordered the same bed, I want to buy it in the store, online for 150$ less! Wow! That for your attitude "salesperson" - you saved me 500$ on just one bedroom set by making me walk out of your store without buying! read more

0 starts !! Looks like all the good reviews are mostly by their own employees. This place is horrible , please avoid if you really want your peace of mind and safeguard your hard earned money!! They just try to get your payment and they dont care about the delivery or customer service.(They also charge you full before shipping which is against industry laws ) Ordered full bedroom set on sept 12 immediately charged my card for around 2300 $ then just delays and delays and now it says Feb2021 . When tried to cancel ,total unprofessionalism , they are saying we have requested cancelation , and telling a story hard to digest like we have a team which approves etc . They cannot simply do a refund transaction can you believe it ?? almost criminally neglecting multiple attempts to contact , following up with them everyday from 11/30 , i am really horrified by seeing this in USA that to in DC metro area, they are acting like there is no customer protection, no law . I am seeing lot of honest reviews on similar lines , this business should be flagged and should be prosecuted for playing with hard earned money of customers . And all customers who have canceled their order should get their money back immediately.Dont buy anything which they are saying has wait time , your money will be danger, its most likely an equivalent of scam! if you already have an order ask abt cancelation you will see their real Colors . Extremely disappointed!! .Will never ever buy from here nor suggest anyone . Funny thing is we are not new customers and have given good business to this store in past . If you are in the same boat and If you are planning to take action against this business please let me know and we can share all details and we can make a strong case . This should also be reported to local news channels and better business burro . I will be more than happy to share my case i have all details .already in talks with ppl . Lets join hands if you are in same boat. read more

talk to Candy! she's the best!!!! took great care of me and my wife. gave us room to shop and make our decisions then got us taken care of and out the door quick. great quality furniture! read more

Amir was very helpful and knowledgeable of the merchandise. He showed me multiple mattresses until I was satisfied.

Ask for Jaylen to help you with your next purchase. Knowledgeable and not at all pushy. Great experience purchasing our new kitchen table.

Customer service is a foreign concept to the store manager. He was rude and condescending who wanted us to pay for the stores inventory delivery issues. He not only lost a large sale but a customer for life. Need to be more creative if you want to retain your customers. read more

Great selection, good service and fair prices. Quick delivery as well. Would recommend.

update on my review, I was told the couch would be available Jan 9th, I do not get a call so Jan 14th I call to have the couch delivered, the customer service here is awful just keep in mind if you are buying furniture from here that you will have to be very diligent because you can't rely on them for anything except taking the commission. They sent the wrong couch and won't even follow up at all and would've let me have the couch I did not pay for that is $400.00 cheaper than the one I paid for. read more

Sara was extremely helpful in helping us choose a sofa set. She helped us make a wise decision by explaining the bells and whistles of the sofa set. She even price matched a lower online price. Great experience !! read more

We were waiting for a couch from another company but canceled the order after delivery kept getting extended. So we went to Ashley Furniture Store randomly and ordered a new couch. It arrived even sooner than they said it would and was about a third of the cost of West Elm. The staff was very respectful and responsive. We were pleasantly surprised! read more