We've had a Sleep Number for years and I recently received a VM that we had points to use in the store:) Jorge Villatoro helped us pick out the perfect pillows. He is extremely knowledgeable in all things sleep number! We are thinking of upgrading our mattress in the future and will be sure to go back for Jose's help read more

They are currently having a sale on their pillows!!!! We have the highest end bed, its alright but sometimes I think its a little over priced for what it is.. However, their pillow are awesome and they possibly have the best body pillow..its doesn't shift and the material keeps you cool..and with the sale I got my beloved body pillow for $30 bucks! The staff is super friendly..there was a confusion the first time I ordered my pillows (They don't carry king sized pillows in stock) but the exchange process was super easy and of course I walked out with another pillow..My bed is super cozy now..no matter how many times my BF wants to change the number on his side (we sleep on the same side)...I'm good. read more

I don't understand their pricing policy when purchasing online. Their current promotion includes free shipping, yet when I finalize the transaction, the free shipping disappears and the $179.99 is added back in. Why? Thanks, Vince Black read more

Sleep Number - Their current promotion includes free shipping. But that disappears when I finalize the online transaction. See screen capture. - Mattresses Near Me - Sterling, Virginia

Sleep Number Bed - Good Bed, Poor Service When we bought our bed, there were two selling points we heard over and over - the great quality bed and great service. Batting .500 in baseball would be great, but not in the world of beds. The bed has been great, until it collapsed - after less than 6 months in service. The installers didn't mount one of the middle support brackets correctly, and it fell to the floor one night, leaving the bed sagging on one side. I mistakenly thought the problem was in the air bag or the inflater. We called for support, and Sleep Number sent us instructions on how to diagnose the problem. This is apparently their idea of good support for a bed that cost $5,000 - let the customer diagnose the problem. In the process of following their directions, we discovered the real problem. To fix it required that we take the bed apart, including the plastic frame. We discovered the fallen bracket, but also that the plastic frame was not put together correctly. Putting this together correctly is NOT rocket science, but it does take some time and effort when you are doing it for the first time. Our total time on the project was two hours. We really like the bed, but we rate their set up and service poor (that's our lowest rating). Their technicians could easily carry replacement air bags and inflaters on their trucks, and provide the kind of service we expected. Instead, they rely on the customer to do what we consider their work. Think about this before you buy a Sleep Number and don't listen to the rhetoric about good setup and service. It just isn't the way this company does business. read more

Husband and I purchased a sleep number in April 2011. When we went to the store we already knew that we wanted a bed from them. We just needed to know the type etc. We found one that the upper portion could raise up and that would help me sleep better. We paid $2300.00 for the bed. We were told that they did have a warranty if anything would go wrong. 3 months later I called the store because the wireless remote didnt seem to be working correctly. we changed the batteries and when we would try to adjust the number whenwe would hit the lower arrow it would go up to 100. and if we hit upper arrow it would do the opposite. I called again and he said that its possoble that someone in our area might have a bed and wireless remote and that it could be affecting our bed. I also told them that on my husband side he said it seemed that it had a hump, or maybe one of the air chambers were not as filled . I was told at the store were we purchaed the bed that call the company. We did, and was told to email the situation. I was sent a reply saying that becuase of the 3 month trial period had come and go, that there was nothing they could do. I explained to them that we didnt have a trial basis on the bed. We didnt even know about that we cold of taken the bed home and try it for 3 months. We just went and purchased it. I send another e-mail to another customer service rep and they again said that the best they could do is have someone call us and help us walk us through possible things we could do to fix the problem. I replied back saying that we didnt know anything about fixing beds, especially a sleep number bed and that we needed direction on what to do. Never heard back from them. My husband wants to tear down the bed and drop it off to the store were we purchased it from. No one wants to take respobility on trying to help us find out why our $2300.00 bed hurts our back everyday. We would never ever recommend this bed to anyone. We cant get anyone to help us. We were told when we bought the bed that it had 20 year warrantiy. All we wanted was someone to fix our bed. They want us to fix it while there people stay on the other side of the phone telling us what to do and not to do.- I wish I could try to get a hold of the CEO or president of Sleep Number. We just now want our money back... we would not even take a bed fromthem... read more

Five stars for the service by Michelle here, 1 star for the corporate team. I came in here to buy a bed as a gift to be delivered when the recipient was out of town. I said I need it delivered on a wednesday friday or saturday. After paying for the bed and going through an hour of paper work they pulled the delivery schedules as only monday Tuesday or Thursday being available. I said this does not work and she said she would call corporate to override. Unfortunately corporate called and gave me another date that fell on a monday! I had to cancel and get a refund. I cannot believe they would not give me a wednesday or friday on a 3 week span. I then went to Sleepys in Alexandria who had sunday delivery available and bought a tempur pedic. read more

The manager Kimberley is a lifesaver. We had so many questions and concerns and she took her time to answer all of them. I truly believe this is a great product sold by well trained staff. I will refer all my friends and family to Kimberley and the Dulles store! read more

Michelle was our rep and she is spectacular. Extremely knowledgeable and friendly with a calming voice that made it easy to relax add we shopped. The buying experience was very positive, we felt like we knew exactly what we were being and what was best for us, not a heavy sales pitch to benefit her commission! The store is clean and professionally set up and laid out. Looking forward to getting the bed, highly recommend shopping here top bet a great education as well as a comfortable nap! :-) read more

Sleep Number customer service goes off-the-charts above and beyond! We've had our sleep number bed (purchased at the Dulles store) for many years and are very happy with it. Long enough that the comfort topper had impressions from our hips -- so I opened up the bed to flip it around and discovered horrible mold between the topper and the air chambers. Sleep Number replaced ALL of the insides of our bed, for free! Our bed pre-dated the 2005 mold fix they engineered, it was that old. Few companies would replace something that old, but they did. All of it. We simply cannot believe their service, caring, and generosity. We are customers for life! read more

I would give zero stars but you have to give one to write a review. This is the worst customer service that I have ever dealt with from anyone. We purchased a $3,500 bed for my elderly mother who had broken her hip and her femur and was in terrible pain in bed. We were hoping to get the bed sooner, but they said it would be 11 days. I was sent several emails confirming the delivery date. The bed was removed from her room in preparation for the new one. The morning of delivery I was called and told that two workers on the same route had called off and therefore the bed could not be delivered. They told me the next available delivery date was another 11 days . I explained the situation regarding my mother said that she had nowhere to sleep and I had to get the bed that day. She told me she would check and get right back to me. She never returned the call. I called again and spoke with a different person and was told the bed was at BWI airport but still could not be delivered for 11 days. We live in VA which would have been a 1 hour drive. I called back to the store where I purchased the bed, told the sales person who sold it to us of our dilemma and asked what could be done . She called everyone and told me there was nothing she could do that I should call the supervisor. I called the supervisor, who was neither understanding nor nice, told me there was nothing that he could do and the bed can't be delivered for 11 days and he would give me my $200 delivery fee back . I told him that would not help my mom, and what was she supposed to do, sleep on the floor with a broken hip? He said there's nothing he could do! I asked him if they could use the $200 and hire a delivery person to which he said no. I told him that I would pay someone $200 to go get the bed and deliver it for my mom . After being on the phone all day and being told the story of no workers, and the bed was at BWI, he finally told me there was no bed. He told me they had been notified TWO days earlier that the parts for the bed had not come in and therefore the bed hadn't even been made yet. I was furious after spending all day on the phone and being lied to twice by the company when they could've just told me the truth . There's no way I could wait 11 more days, I needed the bed immediately. I canceled the order and he barely even apologized. I have never been treated so badly, by any company and he would not even try to work something out for me. I will never recommend that store to anyone! read more

WORSE EXPERIENCE !! Manager so rude when I try to returned a pillow I didn't like it. When I bought it the say I can return it if I don't like it and was exactly what I did, so when I brought it back they pull up their return policy never explained when I got the pillow. "if you don't like the policy I'm sorry !!!" That's what they said. I had to buy something else in order to have some of my money back. read more

Waited a month for my furniture to arrive. Came in incomplete, I went down to the store to get a refund since I told the delivery men to take it back and they wouldn't give me one now I have to wait another 3 weeks for them to come back and hopefully this time get it right. Horrible customer service. I suggest Belfort furniture instead. Hope you guys learn from my mistake of going to Ashley's! read more

This is not a bad place to go shopping for a mattress if you have a bit of money to spend. I personally decided not to buy here but the beds were very nice and fancy, the customer service was great as well. I appreciate the help and focus they gave me. Just out of my price range this time. read more