Absolutely incredible service and exceptional product lines.could not ask for anything better! Mike…read moreand Matthew are the best!

I went to Baer's Mattress Den based on other reviews and I am glad I did. Theresa was very…read moreknowledgeable, helpful, and a friendly person. She helped me narrow down my choices based on what I liked and disliked about past mattresses. She didn't try to get me to buy more than I needed and gave pros and cons of the mattresses, pillows, and frames. Theresa also discussed prices with me, which helped me get just what I wanted - a great setup and value for my money. The two men who delivered my mattress, pillow, and adjustable frame (maybe father and son??) were friendly and efficient. They removed my old mattress, boxspring, and frame for a small fee, which saved me from having to figure out how to dispose of it all. I am SO happy with my purchase, and so glad I went to Baer's! If I have a need for new mattresses in the future, I will definitely return to Baer's. I highly recommend them!

Mehdi is the guy to go to!…read more We were pleasantly surprised with our buying experience. Mehdi helped us pick out the right mattress for us, not the most expensive and highest commission one for him. We were going to be out of town when our special order came in, so he arranged for a deferred delivery. When we got back into town, their delivery coordinator verified our information, discovered that the color of the foundation was not what we wanted, got the correct one in pronto, and arranged a no problem delivery and set up! While we chose a high end solution (but not ultra high end!), Mehdi had options at most price points while avoiding "junk" and "come-ons"!

I always saw this place on my ride home from work but never knew how to reach it. One day it just…read moreso happened we were having a kickball game down the street. And I was early (for once) so I decided to venture to MATRESSLAND. Large warehouse filled with matresses - duh. I was greeted by a very friendly sales person, Navid. He showed me different mattresses until I found one that suited my needs and my price range. I needed something firm but not too firm, I cant do memory foam (back problems) so he recommended something in between. I knew it was the right mattress from the moment I layed down on it. Firm but not to firm, soft but not too soft. Navid was very helpful and also hooked up the delivery, I was unable to make the first date so the dispatch was able to fit me in 2 days later with a 3hr window. The mattress came as expected with no stains or defects. I would recommend this place to anyone looking for a new mattress.

I have been very pleased with service from this location at Potomac Run Plaza…read more Firas (manager and salesman) has been outstanding. He provides excellent service and is available all the time. The one time he was out, Tharindu (salesman) filled in and was also friendly and easy to work with. Also, the delivery/haul off team has been flawless. They are prompt, fast, efficient, and careful. Lastly, the 120-day return/exchange policy is completely legitimate. I originally bought a Medium mattress and used for 80+ days, which was comfortable but started to give me lower back pain due to lack of support. I had absolutely no problems returning the bed and getting a new Firm mattress. They came within a few days, delivered the new Firm mattress, and hauled off the used Medium mattress. It is really nice to see a company operate as this one does.

Last September I went into shop around and I ended up getting the assistance of Masood. He really…read morehad patience in letting us try everything and never pushed. He even moved mattresses around so we could try different base combos. Ended up with Stern and Foster mattress with a great adjustable base at a great deal. Thanks Masood. Bed is still comfy as when we got it delivered.

Bill was very professional and very helpful with my furniture purchase. He walked around the store…read moreshowing me different furniture options w/in my budget and didn't rush me while testing out the furniture. He was very knowledgeable about the products. I really like that he didn't push me into making a purchase and encouraged me to look at other stores before making a purchase. I left and went to 2 other stores but was not satisfied I came back and purchased the Calvin bed set that will be delivered in a few days. I highly recommend everyone go and ask for Bill in the store, I will definitely return back to store ask for him every time.

Many beautiful items, but terrible customer service. I was interested in buying today but no one…read morecame up to me nor helped me, I'd prefer to go to another store.

Our experience with this Mattress Warehouse was both professional and personal. After getting our…read morefeedback from their "Bed Match" computerized mattress, our salesman Monty spent almost two hours explaining and demonstrating what we should be looking for in a new bed. It is stunning how much bed technology has changed since our last bed purchase. He showed us that we had spent years sleeping on a bed that was too firm for "side sleepers", and that we should try medium firm. The results were eye opening. Their pricing is very competitive and the buying experience is thankfully simple. Our new mattress, foundation and frame arrived on time within the scheduled window, and the truck tracking and pre-arrival phone call worked just as advertised. Set up and removal took less than a half hour, and the delivery team was efficient and careful - no marred walls or scratched floors. It has been less than a week since the new bed arrived, and so far it is living up to our high expectations.

HORRIBLE mattress for almost 6k and the price has been lowered twice in two months! Here's what…read moreinspector found Dave's inspections usually take about 20 minutes, but yours was a little faster because there was no box spring to check. However, he did a thorough examination of your mattress and found 6 sagging areas on the mattress, with the deepest one being 1 1/2". He found a sloping edge on your mattress as well, and took a photo of that. He also took photos of your frame (it had no issues) and that was it. I can't believe how awful my experience has been with these people and they won't call me back. Luckily I am now dealing with corporate. Do NOT buy from them!!

What a great store with tons of options! Most pieces can be changed up with fabric, stitching, arm…read morestyles and more! Friendly and helpful staff. Not the cheapest furniture out there but higher quality and the fabric options make it worth it. We ordered a couch and were told 6-8 weeks. I will update once we receive it.

Very concerned that a bait and switch game might be taking place here…read more We were in Friday and worked with a seemingly experienced salesperson, who prepared a quote. After checking a few other stores, we decided Belfort had the item we wanted. As they were writing up the order they told us there was a mistake - that the salesman had not included the price of the headrest on the loveseat. It would be an additional $350.00. We said, "since it was your mistake, please waive it - the salesman saw us trying out the loveseat with the headrest..." Their response: "No, we won't waive it or even lower it. No compensation, full stop." It just didn't make sense. We left without purchasing the item.

Minoo is fantastic! She did an excellent job helping me decide on the right mattress in a way that…read morewas genuine and not salesmen-like. Additionally she went above and beyond to try and find the best deal for me. I was able to get my preferred mattress and bed frame at an incredible discount due to her locating the items at the outlet location. Having visited the store to purchase for our family, she made sure to print out the necessary pricing estimates so I could discuss at home + made payment easy by sending the checkout links to my email. 10/10 experience.

I recently purchased a mattress and adjustable base from this location for the Memorial Day weekend…read moreSALE. I was really excited about the deep discounts on the sale price, so we were eager to get the mattress. Firas was our mattress expert, and he was determined to provide a high-quality service in case anything should go wrong with the delivery or product. Well, come delivery day, the DELIVERY was ABSOLUTELY TERRIBLE, likely just a bad 3rd party that Mattress Firm uses, and no reflection of my sales team at the store. The delivery team was RUDE and wanted to be out of our house as quickly as possible. They brought the new mattress in and removed the old one, as required, but then, when they went to bring in the base, the box was noticeably damaged and punctured. The delivery team said this "was not a big deal and happens all the time ... it will work fine." We opened the box and found there to be rips and tears all over the base, which they insisted was fine. The delivery team also set up the base and took the extra pieces with them after I had instructed them to be left with us in case we needed to adjust the height. They were visibly angry that this was not a quick drop-off for them, despite the damaged merchandise, which I had every right to refuse delivery of, since I did not purchase damaged merchandise. I quickly called Shawn (in front of the delivery team), the Assistant Store Manager at my Mattress Firm location, explained, and Firas was off that day, so not able to resolve our issue directly. With some conversation, Shawn was able to resolve our issue and arrange for the base to be swapped at no charge to us. The new base arrived in excellent condition and worked exactly as intended. Shawn and Firas were FANTASTIC and I would recommend them to anyone. Thank you for making this situation right.

We've had a Sleep Number for years and I recently received a VM that we had points to use in the…read morestore:) Jorge Villatoro helped us pick out the perfect pillows. He is extremely knowledgeable in all things sleep number! We are thinking of upgrading our mattress in the future and will be sure to go back for Jose's help

They are currently having a sale on their pillows!!!!…read more We have the highest end bed, its alright but sometimes I think its a little over priced for what it is.. However, their pillow are awesome and they possibly have the best body pillow..its doesn't shift and the material keeps you cool..and with the sale I got my beloved body pillow for $30 bucks! The staff is super friendly..there was a confusion the first time I ordered my pillows (They don't carry king sized pillows in stock) but the exchange process was super easy and of course I walked out with another pillow..My bed is super cozy now..no matter how many times my BF wants to change the number on his side (we sleep on the same side)...I'm good.

Great service! We appreciate Marilyn's service! We found a great dining set. Fast and friendly.read more

I wish I could give them zero stars…read more In November 2025, I purchased two reclining loveseats from Campos Furniture. At the time of purchase, they sold me a 5-year protection plan for an additional $199.00. Recently, I experienced a technical issue and contacted the warranty company, Montage. That's when I discovered that although Campos Furniture charged me for the protection plan, they never actually activated it. As a result, I have no coverage at all. To make matters worse, their Dulles Mall location has closed, their phone number is disconnected, and they are not responding to emails. This is completely unacceptable and feels like fraud. They charged me for a service that apparently never existed. I am seriously considering filing a court claim to recover my money.

My husband and I purchased a king bed from this location and dealt with William. He was very…read moreknowledgeable and patient in helping us pick the right bed. My husband and I are picky and William took the time to explain and answer all of our questions. We will definitely return to this location.

Bought a $60 pillow from this store and they told me that they warranty it if it flattened out…read more About two weeks later it did flatten out just like the cheaper pillows so I took it back and now I was told that they don't warranty it; that I had to go thru the manufacturer. Called the manufacturer and they told me that they would replace it but I would have to pay to ship the pillow to them and then pay for shipping to have the replacement pillow shipped to me. This would have come out to be about the same cost or more of the pillow and I didn't want the same pillow that would flatten again. So am out the $60 because the salesperson lied to me. If I had bought a pillow from a larger store am pretty sure they would not have lied to me like this place did. Is why I always try to stay away from smaller specialty stores like Mattress Warehouse.