The salesperson was very knowledgeable and showed me several options within my price range. There…read morewas a large selection so I found this to be very helpful. Setting up delivery was seamless and, all around, communication was great. The delivery team efficiently brought in the mattress and even removed their shoes once inside the house which was quite thoughtful and appreciated. Overall, I found everyone friendly and professional. I am a repeat customer and look forward to purchasing my next mattress from them.

Absolutely incredible service and exceptional product lines.could not ask for anything better! Mike…read moreand Matthew are the best!

I always saw this place on my ride home from work but never knew how to reach it. One day it just…read moreso happened we were having a kickball game down the street. And I was early (for once) so I decided to venture to MATRESSLAND. Large warehouse filled with matresses - duh. I was greeted by a very friendly sales person, Navid. He showed me different mattresses until I found one that suited my needs and my price range. I needed something firm but not too firm, I cant do memory foam (back problems) so he recommended something in between. I knew it was the right mattress from the moment I layed down on it. Firm but not to firm, soft but not too soft. Navid was very helpful and also hooked up the delivery, I was unable to make the first date so the dispatch was able to fit me in 2 days later with a 3hr window. The mattress came as expected with no stains or defects. I would recommend this place to anyone looking for a new mattress.

These guys are crooks…read more They sold us on their great exchange program. Try the mattress out, if you don't like it they'll exchange it within 30 days for one of equal or greater value. Sold us a $1400 mattress that ended up being terrible and when we tried to exchange it on a different mattress, we ended up having to spend an additional $800 for the right to exchange. Save your money and headaches and go elsewhere.

I have been very pleased with service from this location at Potomac Run Plaza…read more Firas (manager and salesman) has been outstanding. He provides excellent service and is available all the time. The one time he was out, Tharindu (salesman) filled in and was also friendly and easy to work with. Also, the delivery/haul off team has been flawless. They are prompt, fast, efficient, and careful. Lastly, the 120-day return/exchange policy is completely legitimate. I originally bought a Medium mattress and used for 80+ days, which was comfortable but started to give me lower back pain due to lack of support. I had absolutely no problems returning the bed and getting a new Firm mattress. They came within a few days, delivered the new Firm mattress, and hauled off the used Medium mattress. It is really nice to see a company operate as this one does.

Last September I went into shop around and I ended up getting the assistance of Masood. He really…read morehad patience in letting us try everything and never pushed. He even moved mattresses around so we could try different base combos. Ended up with Stern and Foster mattress with a great adjustable base at a great deal. Thanks Masood. Bed is still comfy as when we got it delivered.

Bill was very professional and very helpful with my furniture purchase. He walked around the store…read moreshowing me different furniture options w/in my budget and didn't rush me while testing out the furniture. He was very knowledgeable about the products. I really like that he didn't push me into making a purchase and encouraged me to look at other stores before making a purchase. I left and went to 2 other stores but was not satisfied I came back and purchased the Calvin bed set that will be delivered in a few days. I highly recommend everyone go and ask for Bill in the store, I will definitely return back to store ask for him every time.

Many beautiful items, but terrible customer service. I was interested in buying today but no one…read morecame up to me nor helped me, I'd prefer to go to another store.

My experience has been awful…read more Disaster mattress not addressing my needs but causing extreme Back neck shoulder and issues caps or buttons made on the mattress and Springs from the mattress pressing into these area. No rest no resolution. And the price steady going up up up. Exchange because you can't get refunded. Beware!

I have bought two Tempur Pedic pillows from here. The associate told me that the price was $150 for…read moreeach. I have paid with one of my credit cards. I was told that the pillows will arrive to the store in two weeks or so. When I came to the store to pick them up I found that they not only did not arrive at all but they weren't even ordered. The store associate, Tony, did not know how to do it properly on their system. Finally, after two more weeks the pillows arrived, we went there to pick up but I have seen that the price it was actually $125 per each. I've pointed that to store associate (Tony) and he said that I will get my 11111111435 refunded on my credit card. After more than a month I still did not get my refund, I have called the store and Tony told me that he will check and he will call me back. He never called back. I was calling the store again after a day or so but nobody answered nor called me back. Such a disappointment. I would give 2 stars but the pillow seem to be good quality. Thank you!

Mardy, the sales consultant, was wonderful to work with--he was patient, knowledgeable, and took…read morethe time to walk me through all the options, offering thoughtful suggestions that really helped me find exactly what I needed. Noelle in Customer Service was also outstanding. She was attentive and made the entire exchange process for one of my furniture pieces smooth and stress-free. Her professionalism and care truly stood out. The delivery company was just as impressive. The delivery was seamless, and the team was punctual, courteous, and highly professional throughout. Overall, this was a very positive experience from start to finish. I would definitely recommend Belfort Furniture!

We have purchased from Belfort through the years and had been pleased…read more Unfortunately their service department has completely failed... to the point that a sofa that was delivered with a problem 10 months ago was picked up (instead of a single piece exchanged in home) after taking 9 months. Now despite 2 written requests to explain what's going on and no answer, now no one answers in service AND the line won't take recorded messages. This seemed so simple. Sofa delivered with a mid-shaped back cushion. I was told at delivery that a new piece would be ordered and replaced when it came in. I waited 9 months for the call that the replacement cushion arrived. But instead of replacing it, they took the sofa saying the repair would be done and sofa returned. That was 3 weeks ago. I've used the service email to request clarification. Twice. No response other than the auto message that my email was received. Today I called. No answer on the service line. Mailbox 'not taking messages. So, sofa bought and paid for. But I have no sofa and no answers. What good is a nice showroom if the service department is lousy, customers ignored and store shows no concern? Update! I had hope when, after publishing this review I got a call from Belfort. My hope was misplaced and speaks further to their failure. The call was to "arrange delivery" asap since repairs were (suddenly) complete. I asked what repairs were done to make sure we were on the same page before coming out here. Amazingly she returned to the phone to say her call was in error, repairs were NOT MADE and there would be no delivery. I asked what they HAD done in the weeks since picking up my sofa and she didn't know. No one was there who could tell me but I'd get a call first thing this morning. Here we are. Yet again with no response. The service department there is a mess.

I called the store ahead of time to make sure they had mattress's in store ready for immediate…read morepickup. Faris took the time to handle my questions completely and politely. My husband and son went there immediately and were so impressed by his knowledge. Friendliness and helpfulness. They came home with a wonderful mattress for a wonderful price I highly recommend this store and wonderful sales person Thank you Faris for helping my son recreate his room and have many nights of wonderful sleep

I recently purchased a mattress and adjustable base from this location for the Memorial Day weekend…read moreSALE. I was really excited about the deep discounts on the sale price, so we were eager to get the mattress. Firas was our mattress expert, and he was determined to provide a high-quality service in case anything should go wrong with the delivery or product. Well, come delivery day, the DELIVERY was ABSOLUTELY TERRIBLE, likely just a bad 3rd party that Mattress Firm uses, and no reflection of my sales team at the store. The delivery team was RUDE and wanted to be out of our house as quickly as possible. They brought the new mattress in and removed the old one, as required, but then, when they went to bring in the base, the box was noticeably damaged and punctured. The delivery team said this "was not a big deal and happens all the time ... it will work fine." We opened the box and found there to be rips and tears all over the base, which they insisted was fine. The delivery team also set up the base and took the extra pieces with them after I had instructed them to be left with us in case we needed to adjust the height. They were visibly angry that this was not a quick drop-off for them, despite the damaged merchandise, which I had every right to refuse delivery of, since I did not purchase damaged merchandise. I quickly called Shawn (in front of the delivery team), the Assistant Store Manager at my Mattress Firm location, explained, and Firas was off that day, so not able to resolve our issue directly. With some conversation, Shawn was able to resolve our issue and arrange for the base to be swapped at no charge to us. The new base arrived in excellent condition and worked exactly as intended. Shawn and Firas were FANTASTIC and I would recommend them to anyone. Thank you for making this situation right.

Mush was a very knowledgeable salesman. We appreciate his time and expertise. We look forward to…read morereceiving our new bed!

We've had a Sleep Number for years and I recently received a VM that we had points to use in the…read morestore:) Jorge Villatoro helped us pick out the perfect pillows. He is extremely knowledgeable in all things sleep number! We are thinking of upgrading our mattress in the future and will be sure to go back for Jose's help

I wish I could give them zero stars…read more In November 2025, I purchased two reclining loveseats from Campos Furniture. At the time of purchase, they sold me a 5-year protection plan for an additional $199.00. Recently, I experienced a technical issue and contacted the warranty company, Montage. That's when I discovered that although Campos Furniture charged me for the protection plan, they never actually activated it. As a result, I have no coverage at all. To make matters worse, their Dulles Mall location has closed, their phone number is disconnected, and they are not responding to emails. This is completely unacceptable and feels like fraud. They charged me for a service that apparently never existed. I am seriously considering filing a court claim to recover my money.

Buyer beware. You will have a positive customer service experience while shopping and prices seem…read morereasonable - however, expect to be treated very poorly if you have the misfortune of being sold a defective item. ITEM IN QUESTION: A hydraulic lift bed. One can access a storage compartment by lifting the mattress and slatted frame. WHAT HAPPENED: Shortly after purchase, the bed's support structure failed causing the mattress to collapse into the storage area at the foot of the bed. CAMPOS' RESPONSE: See attached photo. For the 2nd repair, Campos sent a handyman who was not provided with spare parts. Upon failing to straighten the center cross bar of the bed frame with a hammer, he resorted to salvaging disused lumber from a nearby construction zone. He then cut the wood to size and affixed to the cross bar in order to prop up/keep the mattress level. We are now almost one year post purchase, Campos is making it almost impossible to get ahold of representatives, and we've had a 3rd breakdown of the unit - likely as a result of the first two shoddy repairs. Both Campos and the Manufacturer/Distributor Elements International out of TX have given us the runaround in an attempt to run out the clock on the warranty. Both say a resolution is the responsibility of the other party.

I had an excellent customer experience all shopping here recently. I purchased my mattresses for my…read morenew home here several years ago and when it came time for my son to go to college, I wanted to buy him bed. I went in and worked with Robert who provided excellent advice and we were able to order the bed and have it shipped to the Store and Hilo Hawaii so that it would be ready for when we arrive at his apartment to move him in. Robert also managed to get us an excellent discount even with this unique order situation. This was extremely helpful and made the process easy as the bed is in the apartment waiting for us to move him in thanks to some friends and The people at the Hilo store. We will continue to shop at the store thanks to the excellent customer service and pricing we get.

Bought a $60 pillow from this store and they told me that they warranty it if it flattened out…read more About two weeks later it did flatten out just like the cheaper pillows so I took it back and now I was told that they don't warranty it; that I had to go thru the manufacturer. Called the manufacturer and they told me that they would replace it but I would have to pay to ship the pillow to them and then pay for shipping to have the replacement pillow shipped to me. This would have come out to be about the same cost or more of the pillow and I didn't want the same pillow that would flatten again. So am out the $60 because the salesperson lied to me. If I had bought a pillow from a larger store am pretty sure they would not have lied to me like this place did. Is why I always try to stay away from smaller specialty stores like Mattress Warehouse.