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    Ashley Store

    2.2 (124 reviews)
    Closed • 10:00 am - 7:00 pm

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    I wish I could leave a positive review, but my experience with Ashley Furniture has been extremely frustrating and disappointing. About two weeks ago, we went into the store and worked with a salesperson (MARLA) to choose a specific couch set. After going back and forth, we were offered a price match, which we accepted based on the set we had clearly chosen. The salesperson even went to speak to her manager and came back confirming the match. We were happy and ready to move forward. Fast forward to the day we picked up our order from the warehouse...what we received was not the couch set we picked out. When I reviewed the receipt, I saw they had ordered the wrong set entirely. We were never shown or asked to confirm the exact model at the time of purchase, so we trusted the salesperson did her job correctly. When I contacted the store, the manager (BRAD) insisted that we got what we ordered and that they wouldn't price-match the set we had actually chosen.. implying we somehow agreed to a completely different product, which is simply not true. To make matters worse, the salesperson took on a laughing, dismissive tone as if I was confused or making it up. It felt incredibly disrespectful and unprofessional. This has caused a lot of stress, wasted time, and left us stuck with furniture we didn't want. I've asked to speak to the district manager and will also be filing a complaint with the Better Business Bureau if this isn't resolved fairly. Be very cautious if you shop here. Double-check everything. Unfortunately, customer service and accountability seem to stop once your payment goes through. I would avoid MARLA. Our experience with her seems shady.. she should know as a sales person to double check she is selling the correct product to her customers.. unless her business revolves around ordering the incorrect product on purpose to close the sale which is completely UNETHICAL. I've attached the pictures of the item's tag we saw in store and the website where we were price matched for that exact set which in the end they ordered a DIFFERENT set that is even CHEAPER. Deceptive sales tactics? *EDIT* We received a refund, Although BRAD kept trying to find an excuse to deny a refund. Very unprofessional service. I don't understand how the owner can have this person as a MANAGER. He lacks de-escalation training. Also was so close on purchasing at Signature furniture until I found out it is owned by the same owner, as well as the Gilroy Ashley location. Won't purchase from any of those stores & I also recommend others to look up the furniture before buying because you can get it for much less, ended up purchasing from another locally owned place for the same price I had matched initially :)

    Robert D.

    Ok, we buy a lot of furniture, and we went to Gilroy location and got blown out, I will write about that later. Now, we me a wonderful salesman named, Manny Tadeo. He listened to what our needs were was very enthusiastic about helping us and led us to the items we needed. He made it easy and not a headache. That's how salesman need to be. He was top salesman in my opinion. We will be only going back and looking for him to assist us in the future.

    No Sales Tax sale sign
    Jess Y.

    UPDATE: So I took down my review because my husband said to give them a chance to correct the issue. I get a call a couple days later because Hector, the manager called me. Only called because of a notification that a review was posted got sent, and customer service saw it. So I brought up the pricing that the sales associate gave me, he even wrote it down on the back of his business card along with his hours that he works. Doubt was laden in the manager's voice when I said that the deal was $899 out the door for the sofa I wanted. My husband, my friend and myself had asked what would be our out the door price. He wrote down the prices for the two couch sets we were looking at. Stated that he would give us the best deal even if we came back later. I guess we should have just ordered it right then and there, instead of doing it over the phone a couple days later. Hector told me that the original price was $1200, and you couldn't stack sales. So the No Sales Tax sale could not be combined with the $899. That was not what we were told. We stopped at Ashley's because they had the No Tax Sale. We had a budget and probably would have got the sofa and loveseat if our living room had space which it didn't so we only got the sofa. Hector said he would talk to our sales associate and call me back. Never called me back. It's now been over a month. Nothing further regarding my purchase and the price discrepancy. Stinks because our sales associate was good, but the entire purchase just left bad juju. Oh and we didn't want to pay to have it delivered, so we went to pick up. All the way off Abbott at the last depot. I guess if you looked at the map on the instructions you'd find it. The signage is terrible. They ended up being the last warehouse on the end. Be sure to bring all your own tie downs. Original Review: This was going to be a 4 or 5 star review, but after getting my receipt in the mail and the unexpected charge on my card I just cannot. Instantly greeted by someone at the front of the store. Most of the time I like browsing on my own without someone tagging along, but this made it pretty quick. The couches we liked were noted and we just had to measure and decide which one we wanted. No sales tax sale, nice. Altogether I believe 4 days pass before we made up our mind which couch we wanted and which piece(s) would fit. So we call and make the order. The prices were written down on the business card, so we were set. We were told we would be well taken care of, and that we would get the best offer and the same offer we given when we were at the store. Also asked if we could take a survey, it would be sent to our phone. It was not a survey, it asked to leave a glowing review on Google or any other rating website. Totally misleading. Not happy right now. Ordered our new couch over the phone. Was told that we would be getting a better price than what we had discussed in store. The couch was $899.95. It was also the no sales tax sale, so that was great. We asked how long the sale would be going on and that we would probably be deciding within the week, no problem. What ends up happening? We end up getting charged the sales tax on top of the floor price of the couch. So better deal... Nope. Sure okay, sales tax on the couch was $83.25, but do not say one thing but do another.  I'm really upset and fuming right now, but they are closed and there is nothing I can do until tomorrow. I have shopped here before. I got my first bed set and couch back in 2008. Every time after I have stopped here to see what they have to offer, I usually end up elsewhere. It took me 10 years to come back, and probably another 10 after this purchase.

    Arm of recliner

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    1 month ago

    Great service and we were lucky to find a beautiful couch! We will be coming back again! Thank you

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    “We stopped at Ashley's and was helped by Brad Druhot.”

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    Ashley Store - furniture - Updated September 2026

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