Ashley Riverhead has a nice showroom and a large selection of furniture. Unfortunately they insist upon adding a significant delivery charge to all orders. Shop here and if you find something that you like, order it on the Ashley website. Delivery for on line purchases is free. I assume that the added delivery fee adds to the store's profit. read more

Do not shop here! I bought a couch less than 3 years ago, paid for a 5 year extended warranty and my cushions are completely flat after them "trying" tp repair it. Miriam at the store made it like it could be fixed no problem and after trying numerous people I have found no resolution and they declined my claim. I will have to replace this couch after the sales person Brent told me you only need to buy one couch at Ashley to last the rest of your life with their "Ashley technology". They don't even last 3 years, go elsewhere! They will say whatever to get your $$. Felt like going to a car dealership with the amount of lies they tried to sell me. I will never buy another Ashley couch again. Overpriced and bad quality. read more

i purchased an electric fireplace from neil its under warrenty but they cant find the sales slip ihe manager brian came to my house and tried to find the problem but was not able to they sent a new fireplace but it did not fit . so now i have an electric fireplace that makes a loud noise and customer service says i sent original back. i told them it was in my den and they still said i didnt have it. okay so manager came to my house i called numerous times to no avail impossible to reach the store and customer service is a joke!!!my only recourse is to go to the store and try to resolve this major problem by the way the noise is so loud you ca hear it in the other rooms never will i purchase another piece of furniture from that company again.geri brogan read more

Very bad customer service , instead of helping the customer, they take back warranties when the delivery guys damaged the furniture

Everything exceeded my expectations, my salesman Neil was great. He was so transparent with the entire sale explaining the promotional sales, the financing, the warranty, the measuring and made me feel secure with my purchase. The delivery was on time, the delivery team was fantastic, they were courteous, friendly and professional. They did a wonderful job setting up my sectional. I will highly recommend and will be a repeat customer! read more

Ashley Store - Gray microfiber sectional. - Furniture Stores Near Me - Riverhead, New York

From shopping for a new couch with my salesman Jon; to the delivery notification and assembly in my home, my experience was wonderful! My salesman Jon was not pushy, showed me options and explained every phase of my purchase. i was stunned by the delivery notification process as there was no question of my delivery, date time and my request to be first on the list. Let's go to the in home assembly of my sofa. The two gentlemen were there on time with a call 30 minute advance call. They were neat, professional and extremely courteous! The sofa looks and feels great! I absolutely recommend Ashley and will return! read more

Great products!! Very quick delivery (within a few days of ordering). It's time to update your furniture

I dealt with Ken and Jayce the product specialist. I order a bed set along with other items. Jayce confirmed the bed would come with all the options I wanted. When the delivery came, it was not what I wanted. I called Ken, he stated to sign for the order the he will make sure to fix it. After two weeks of phone calls, Jayce admitted that he made a mistake and stated that my bed set does not come with the options I requested. Now I am stuck with a bed I can not use and they will not take it back because I signed for it. Even tho it was the advise of the salesman to do so. I would never buy here. They tell you one thing and give you something else. read more

Absolutely worst furniture buying experience ever. The sales manager told us that the couch needed to be 3-5 inches from the wall in order to recline. NO!!! 4-6" is the company recommendation but in reality it was9 1/2" once the couches arrived. Then to top it off, the wedge that would make these two couches into a sectional, was garbage! Loose back, it literally wobbled, it came in three pieces with a huge gap between the two back pieces, leaving it with a completely unfinished look. In the end, I refused the delivery, now trying to cancel the order has become an ordeal. They'll be lucky I don't report them to the BBB. Oh and if I may add, they're still charging us over $200 for delivery. NEVER AGAIN!!! Lesson learned read more

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If I could give a 0 I would. I have gotten by far the worst service I have ever received. I purchased a sofa from Ashley and the delivery guy slashed open the front of the couch with a razor. I tried contacting Ashley 3 times before they sent me an email to provide photos. I sent the required images the same day and was told to expect a reply after 48 hours. Well, 4 days later I call them and the woman on the phone was so rude I could barely have a conversation with her. She kept stating that I was "Wrong" and that she knew what she was talking about. So, she ships out the 1 part ( even though in the photos it is very clearly 2) I receive the part and sure enough I was correct that there should have been 2 parts. I finally got another person on the phone and she claimed she is sending the second part and to email when it arrived. Well, it arrived and I emailed, and then a day later I emailed again, then 2 more days and another email. NO REPLY. When they tell you that the email is the fastest way that is Not true. Finally I just give up and call and the woman gives me a date 2 WEEKS from now to have someone come to fix my sofa. LITERALLY A MONTH to get this fixed. Never buying anything from Ashley again. Do yourself a favor. Don't shop there!! ** Edit: I AM EVEN MORE UPSET NOW AS THEY JUST CANCELED A 4th APPOINTMENT. Please save your time energy and money and shop somewhere else!! read more

Ashley tech showed up a couple of weeks ago and said the curio could not be fixed and they were ordering us a new one. Still waiting. read more

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i would give the a zero customer service is AWFUL!!! Buyer beware ! Bought a couch the salesman ordered the wrong one and they advised once we had it shipped there is nothing they can do. Sales even called to tell me he was sorry thinks it was a miss understanding but nothing they can do . Call customer service which even they adv that RIVERHEAD ASHLEY STORE NEEDED to make it right . Which they did nothing . Don't let the store fool you they are quick to take your MONEY BUT NO HELP. bait and switch read more

We purchased alot of product from Ashley. The sales rep told us our $6,000 outdoor set with fire pits had a 3 year warranty. The sales rep left and the manager Craig Reslin took over. Not only did he take the sales commission from the sales rep that helped us for two hours, but he also conveniently forgot to add the warranty package. The fire pits corroded so fast that they don't work anymore, (The whole set is two years old) the table we bought has such a poor finish on it that it's chipping. (Less than a year old) This was a classic case of bait and switch. All attempts through their store and warranty company have failed. They don't want to honor anything. I'll just go to the better business bureau. We were sold a warranty and then the manager removed it from the sale. Shame on us for not noticing. read more

great job moving in moving my new piece in and my old furniture out!

Would give 0 stars like everyone else if possible. My horrible experience is too long to list here. But lets just say Customer service and their employees in the store are terrible. I purchased a bed set, and couch. half of my furniture wasn't included in the deliveries when I was told they would be. Later I was told i would have a delivery and they never showed up. 4 Months later i'm still waiting for my furniture. And 3 days after they delivered the final piece to my sectional i noticed it was broken (wood on back pushing fabric of couch out, and wood beam broken in another part). Along with this, They never keep you posted on when your items will be available or delivered. NEVER GO HERE. GO TO BOBS. read more

We recently bought new furniture from Ashley in Riverhead, NY. The sales people were knowledgeable and quite accommodating. Delivery went smoothly and they did advise when the delivery truck would be here. read more

I WILL NEVER ORDER WITH ASHLEY FURNTIURE AGAIN! long story short, bought the protection plan for my couch (to cover stains)- tried to use the plan and my request got denied... glad they got $279 for no reason... I cant even order the couch cushion again bc this couch is no longer made (Just bought in 2019) and the Customer Service lady was so rude to me on the phone. STAY AWAY FROM ASHLEY!!! read more

Bought a couch from Ashley in Riverhead 4 months later the couch has piling and excessive wear and tear when hardly used. Bought protection plan spoke to Ashely sales manager multiple times and district manager many times and the store will not do anything for us. Also it's a manufacturer defect told to us by the Sales manager but they still won't take couch back or replace. NEVER GO TO this store or Ashely they are horrible. One Star is too many so sad that I wasted my money. I will be taking them to small claims court if this is not resolved. Sad to say. read more

My shopping experience was extremely positive. The salesperson I worked with was outstanding. I am a repeat customer and would recommend Ashley Furniture to anyone. Great value! read more

They sell used and floor models that are broken as new. Be careful of their no exchange policy after they unload broken, floor models, damaged and used things at your home. Customer service is just a bunch of scammers from Nigeria. I thought I had seen everything... read more

Staff was generally quite courteous. However, after having purchased a piece of furniture (it was not available to see in the showroom, but we saw it online), it was delivered on time etc. There was an issue with it, and it was impossible to reach customer service by phone (e.g., 69 people ahead of me). So, we returned to the store with photos, and, again, the people were polite. However, at that point, we were presented with a copy of the return policy. The latter was not given to us at time of purchase. It turns out that they do not accept returns at all (unless the thing is irreparably broken). In my view, this is deliberate misrepresentation, if not fraud. What kind of store doesn't accept returns? read more

This is the second time I've ever stepped foot into an Ashley home furniture store and it's absolutely the last time! The sales people do not leave you alone for a minute they follow you around every step you take and the peering around the corner when you tell them no thank you just looking over and over and over again. Basically chased me out again for the second time read more

a very bad consumption there, the service is not good, the price rises and then tell you give you a big discount ,cheat the consumer,no more shipping there read more

I went into Ashly on Sunday thinking that it would be crowded and would have to wait for a salesperson. I met an adviser names Craig. He was polite, professional and well dressed. I was looking for three rooms of furniture and I needed it ASAP. He walked around with me looking for just he right furniture. He was not pushy, he listened to my needs and even carried chairs around the store to match colors. All in all it oak about 3 hours of finding everything I needed. He was very patient. At the time of checking out; he checked and double checked to make sure all was correct. I was very happy with my experience and would do it all over again. Everyone who worked there was nice. The place was clean and well organized. The inventory was gigantic. I give Craig 5 stairs and I will definitely go back for a bedroom chair and other items. read more