In many cases products we buy can seem like commodities. Many places offering the same products…read more I have found the most important part of any purchase is the level of service provided to the customer. Dean Alonso excels at the art of customer care. Before you purchase,providing you with options to help you find the best product to fit your needs. During the sale, with any promotions that might be available. Helping you with the best options for delivery and installation of your new item. Most importantly after the sale, that the most important to me. Dean Alonso addresses any concerns I have after the sale, he works as hard for me after the sale as he did to earn my business. A true professional, I wont deal with any one else. If you are shopping for Appliances, Electronics, a mattress,ask for Dean Alonso. See the difference great service makes.

i have bought many appliances from the Southampton PC Richard's for many, many years. I have…read morealways received great service and timely delivery. I returned to the store last night in need of a refrigerator, as ours gave up. Living out of coolers is not fun, and having a diabetic in the house just adds to the problems. After waiting for someone to assist me, I was met with a salesperson who really was not interested in anything I had to say. Delivery will take up to 5 days, and when I asked if she could mention the health issues, nothing was said. Next time I will spend the time and go to Home Depot or Lowe's. Not a way to treat many years of loyalty!!!

Seriously, make a day trip out of heading to visit Southampton and if you are in need of a new…read moremattress, go to this location only and visit Lauren and her staff!!! We had some really bad experiences with finding a suitable bed for a combo back and side sleeping duo and not only did we get really knowledgeable service from Tony on our initial visit but when we were ready to commit to buy the very next day, Lauren went above and beyond to help us find us the best price and option for what we needed! We had some special circumstances when we placed the order and needed delivery like yesterday and Lauren really took time to make sure that our order would be delivered the next day. Delivery was fast and set up even quicker. They hauled our old mattress away with them as well. Oh and can't recommend their zero gravity bed frame as week!!

Lauren was so helpful, professional and kind. I appreciate her helping me out find a mattress and…read morethe delivery process. She was extremely patient with me and my partner and making us feel comfortable. She deserves a raise! Thank you!

Very helpful suggestions, delivered ontime…read more Super easy

It was nice dealing with this store. Tahir was great to work with. We will back with further…read morebedding needs.

Top notch customer service is what I appreciate the most. Great experience buying our new…read moremattresses.

So happy with the service here. I actually went in thinking it was the other big company but prices…read morewere way better here. They also had 0% financing available which was a huge win. Also they had a large variety of furniture online they I was able to order as well. Ended up getting a nice mattress for my kid as well

Beautiful store ! Mike greeted us immediately. He was very helpful and knowledgeable in helping us…read moremake our decision for a mattress that was right for us. We are very very happy with our purchase and with Mike making it a very pleasant experience

Jeffrey and his team at the Bridgehampton location are top notch, professionals! We actually needed…read moreto return a mattress bc it just wasn't right. They returned it no problem. A month later we bought another mattress, they got it to Manhattan the next business day. Don't be detoured bc they are not in Manhattan! They get the mattress quick and are so helpful. Excellent customer service.. thanks!

This establishment should be avoided unless you desire disappointment , rudeness and dispair…read more A big rule of retail today more than ever is customer care and to deliver as promised. It's easy for a store owner to sell product at a discount but my experience was they can't deliver as promised. I purchased linens, pillows, towels, accessories for the bathroom and much more at the store. My only requirement , which I agreed to pay an up charge to receive , was for the merchandise to be shipped so that I had delivery of the merchandise on a MUST have basis on a date specific. I was assured it would be done to my requirements. Based on the managers assurances and her understanding and acknowledgment of the time demand , I had placed the order and paid in full. The merchandise was to be in my nyc residence on June 29,2020. But it never arrived. We called the store and was again assured it was shipped priority delivery and assured it would come the next day. Time was of the essence ! It didn't arrive but what I did get was listening to the store owner / manager disparage my girlfriend , rudely take no responsibility, not offer any alternative such as having an Uber delivery that same day and breach all codes of business service and respect of a customer. In this case, it was easy for them to over promise and under deliver and cause us, the customer, undue aggravation and precious time. I write this review as a warning that in this instance , this was an awful retail experience . It's easy when there is no stress but a good store owner makes it easy for the customer when things don't go as planned. Avoid this place. Many other places to spend your money this is not one of them !!!

Awful experience!!!! I placed a large order for delivery to NYC and was assured it would be sent…read moreUPS ground and delivered by Monday - when I called to follow up I was told that UPS isn't Reliable during this crisis! I have had the opposite experience with UPS over the last 3 months and the store manager was negligent in her follow thru so order wasn't shipped out last Friday. The reason I felt compelled to write this was because of my phone experience when I called to check on UPS tracking information today! Instead of apologizing to me ( the client) the store manager screamed and blamed UPS and the had the order shipped back to the store without consulting me to see if I wanted it delivered tomorrow. I have been shopping there for many years and believe it's h see new management and will never go back! There are many wonderful small businesses in the Hamptons that I always chose to support- Elegant John doesn't deserve to be one.

Absolutely recommend this Mattress Firm location! My husband and I were looking to purchase our…read morefirst mattress+bed frame and had no clue all the different options and features available. We were lucky enough to work with Corbin, who did an incredible job explaining our different options, and, ultimately, settings us up with our ideal mattress and bed frame at a great price! You will sleep easy knowing you've found a great setup at a great value at this location.

I highly recommend Mattress Plus in Old Saybrook. Their Sales Manager, Frank, was knowledgeable and…read moregreat to work with. Will definitely return when it's time to replace another mattress.

So happy to have Peter help us out. I visited the showroom on 8/15 with my kids. We needed several…read moremattresses and being everyone was different on how firm or not firm they needed, Peter was AWESOME!! We took our time, and he explained any questions we had. The location was spotless, everything you need to be comfortable and safe. Its also very large, with lots of inventory. And no pressure on delivery...he said he would hold til we are ready. We are thrilled to have purchase from Peter.

Lauren, the Manager, greeted my wife and myself at the Hampton Bays…read moreMattress Firm on Memorial Day. I like to look at everything when buying a mattress and Lauren was there when needed and not when I wanted to be left alone. She was very knowledgeable about her merchandise and the sales process was pleasant. We felt confident in our purchase and Lauren provided her contact info if there were any further questions. I would highly recommend Lauren.

Don't go here. The guy John Cote is a liar. We got burned…read morebad and now are battling with the warranty company about the bed being defective. He lied to us about the loan and how long we were approved for and had to pay bed off within 5 months because a month had gone by already when we got the paperwork in the mail. He's very condescending and talks to you like a car salesman but just bad at it. He also told us warranty is no good unless we buy one of their mattress protectors from their store.

Ken was super helpful and nice in getting me deals and making sure everything worked out. No…read morepressure, really nice guy, and definitely a place I'd recommend.