We ordered a sectional 10/26/20 and it was delayed 4 times and the last date was 2/6/21 ETA. We requested a refund because we missed thanksgiving, Christmas, and New Years without a couch. We found out it's 1k cheaper somewhere else. read more

I purchased a power reclyner chair from this store. After I got it home, I realized it was uncomfortable for me. I called the store several times trying to return it or exchange it for another one. Erin told me that it was a brand new chair and not even broke in yet. And they have a nonreturn policy. I asked to speak to a manager and the calls were never returned. I will not ever buy from them again. I'm 75 yrs old and comfort is very important to me. Elaine Bryant read more

This place is a joke. We ordered 8 barstools end of November and are still waiting on the last one. They keep saying it's back ordered. For the seven we've received it's taken 6 deliveries, because we kept having to deny the stools that were defective. We have been more than accommodating due to COVID, but this has gotten ridiculous. They have tried to reschedule the last chair 3 times. They are beyond frustrating! SAVE YOURSELF THE HEADACHE AND DON'T BUY FROM ASHLEY'S. read more

I have been going to Ashley's for my home needs for quite sometime now but the last couple times the customer service has been lacking. The over all selection and pieces are great, and they typically have great deals too. My husband and I were looking for a dining set. They have these deals for a 5pc dining set (899) or 14 pc set. (1299) We asked Breana about prices and first she said it was set price, but then would mention a 40% deal and would give us a different and more cheaper price? So obviously we thought what she was referring to was the cheaper prices cause why else would she tell us that price? (She said it would be around 600 for the 5pc set) ok cool. So we are about to be rung up and it came out to be 1200 like woah woah woah, hold on where is that number coming from??? She then condescendingly asks what we don't understand and kept pressuring us on what to do. I get it, changing our minds can be annoying but no need to be rude, especially when I don't know, you said it would be 600 and now it jumped to 1200??? Even the manager said the dining sets were 40% off so its like??? Do the associates even know their own deals or prices? It is just really frustrating because if the 40% is referring to a SINGLE ITEM (let's say for example, just the table, not the set) THEN SPECIFY THAT CLEARLY. After she kept pressuring us, we declined all together cause at this point it seemed way too sketchy and she had the audacity to sputter out, "haha oh my God, ok its fine..." visibly annoyed. I get you want commission, but no need to be rude, we only asked for prices, not your help all together. Also they barely wear their masks right in the store, it goes over the nose. read more

It seems my review may be redundant. Our salesperson was personable and helpful, the delivery guys are hard working, helpful, and polite, and the repair guy was helpful and kind, so 5 stars for all of them. Then we have to deal with the infamous Ashley delivery mess, and the plummeting rating nightmare begins. A week after we order our couch, they give us a 4 hour delivery window (yet showed up 1/2 hour after the latest time), and delivered the wrong color couch. They promise to refund the delivery cost and reschedule the delivery. Minus 1 * The next week, another day taken off work for their 4 hour delivery window (they came at 7:45 am, before the earliest time), they deliver the SAME wrong colored couch. They promise to give us a discount off the purchase price and reschedule the delivery. Minus 1 * The next week, 3rd day off work, they deliver a couch with a hole in the upholstery. They schedule a repairman to come out and fix it. We still haven't seen either of the two promised refunds, and when I call they refuse to refund the delivery. Minus 1 * Day 4 off work, this time for a 5 hour window, the very, very nice and efficient repairman agrees with me that the whole couch is crooked, and we discover that the frame is bent. They promise to replace it, and reschedule the delivery. Minus 1 * FIVE delivery/service calls. FIVE days of waiting around and calling Ashley. They still have not refunded the delivery price, and refuse to return any of my phone calls after I've left 3 messages. In the end I just contested the charge with the credit card company. Minus 1 * They were very nice about offering gift cards as compensation after each incident, plus 1 *, except some of them say "minimum purchase of $999". Like we are EVER going to buy anything from them again, hah. read more

I bought bed with lift and bed protective cover . Made arrangements for delivery when delivery date came up no delivery manager Milan Stewart said we deliver following day but couldn't be specific time . No delivery cause got my phone number wrong . Now month later I get a bill and credit card put on hold I cancelled everything bought new bed at Ortho in Ventura Susie is the best . Now I got to dispute charges when Ashley finance when I cancelled the whole purchase Ashley went ahead a put the charge on new account when I clearly cancelled the whole thing Don't shop there in Oxnard crooks dirty sales people read more

Great overall experience with them. I feel like we got a really good deal and our sales rep (Jessie) was very helpful. I am giving them four stars instead of five because there was a mix up somehow on their end and they said that a peice of our couch was on back order but then the guys came with everything. So it was good but there was obvious miss communication somewhere. It happens. read more

My husband and I had never shopped a large furniture retailer before thus went to Ashley on the advice of my daughter who had a wonderful experience with an employee named Nathan Cardenas. Not only did he assist us respectfully in choosing a sofa but because of his patience and support, we ended up with enough new furniture to fill three rooms! You need to see this gentleman at Ashley if you are in the market for beautiful stuff at MORE than reasonable prices. Nathan is a credit to his business, a manager's dream as an employee and just an overall nice, intelligent and thoughtful guy! YOU ROCK Nathan-thanks for making our expensive yet exciting day worth the trek to Oxnard! You're the BEST and we will be back for future pieces (if we can find the space to put them:)! D&W read more

Paid cash for leather sectional 2 1/2 years ago. Also bought the warranty that covers everything. After about 2 years the leather started cracking and peeling. We are hardly even home, so couches are barely used. I was told by the GPS warranty place that the damage wasnt covered, even though the pamphlet says it is. Contacted the corporate office and they offered me cash, but its not even enough to fix the damage. The manager, Mike, said he remembered the couches and said he'd get us a new couch. Left the store and havent been able to get him on the phone since. Its been 4 months. FUCK ASHLEY FURNITURE. Do not shop here!!!!! Their warranties are bullshit!!! Paid 2 grand for couches that didnt even last 2 years read more

Horrible customer service. Very rude and car salesman-like in the worst way. Also their prices are higher in the store than online on their website so buyer beware...or just don't buy from here. read more

Zero customer service. Came ready to purchase a new living and dining room set and couldn't get one sales rep to even acknowledge my existence. Meanwhile I see sales reps being blown off left and right by other customers while I'm just standing there waiting. Decided to keep my $ and go to another furniture store. read more

I would highly recommend Ashley's furniture. Great product and customer service. We purchased a couch from tony and he was nothing but helpful and willing to deal on price and options. We will return! read more

Friendly service, but difficult as couldn't deliver something up north, nor would they allow to transfer the sale to northern store to deliver in Tulare Co . read more

The experience at the store was ok. The sales person followed us around which I don't like, commission should be a thing of the past. But the sales aspect is minor I'm used to it having worked in retail in the past. Overall experience with the sales person was great and they even matched the pricing of an online dealer. Here's where things really got frustrating. I received a call two days before our couch was supposed to be delivered and they stated the delivery date had to be moved to Saturday due to it being back ordered. I figured two more days no big deal so I never called back figuring they will call me to let me know the delivery date. I call them back Friday as I had never heard back from them on a delivery time. The lady puts me on hold to check on the delivery time for me and comes back with and attitude, as if to blame me, saying it will not be delivered until next Saturday. When I choose a delivery date they should have a reasonable system to ensure that delivery dates are accurate. I am shopping around again to see if I can get something delivered sooner. Beware the bait and switch. read more

This furniture store has the worst delivery service ever, we bought a bedroom set in April and half of it was delivered in July, the other half we still haven't received, my husband has gone to the store 4 times to speak to customer service and the only option they give us is to wait or get what they have on the sales floor. You don't pay for used items. I will never purchase from this store again read more

My fiance and I were looking for a new bed because I have Degenerative Disc Disease and the pain of sleeping on an older futon became unbearable. We came to Ashley Furniture and was helped by Benny. Benny was a bit pushy on the sale but not too bad. I explained to him that I am in constant pain and need a softer mattress. We purchased a Ultra Plush pillow top. After sleeping on it for a few nights, we discovered it was much harder than the one in the showroom and I was in A LOT of pain. Also the memory foam became extremely hot at night. (Which is now AWFUL because we moved to Oak View during this process and it's VERY hot in Oak View, so makes sleeping that much more terrible.) We came back into the store in hopes to make a single exchange to a normal type mattress because I had never had much issue sleeping on those. We met with the Manager of the store and explained our situation. I let him know about my disease and he claimed to have the same thing. He told me "We do not do exchanges here". He wanted to try and sell me another piece to the bed that lifts it from underneath. I WAS NOT LOOKING TO PURCHASE ANYTHING ELSE! I JUST WANTED AN EXCHANGE SO THAT I COULD HAVE A GOOD NIGHTS SLEEP FOR THE NEXT 10 YEARS OR HOWEVER LONG WE HAVE THE BED. I worked for a furniture company in Grapevine Texas for 11 months, and we offered 1 exchange. We had one instance where the mattress was exchanged twice, but the woman had a medical condition and provided medical proof. Unfortunately they would not exchange the mattress. We were not previously warned before buying the mattress than we could not exchange it. It would be a different story if the pain was not as bad when sleeping on it. I can't even sleep on the mattress most nights, I actually get a better nights rest (Still painful however) on my couch. So THANK YOU Ashley's for caring more about making money than helping people. P.S., I will NEVER be using your services again. That's too bad because we were going to come back and purchase a full living room set. I have lost complete trust in Ashley's. read more

Great customer services! Staff is very helpful in getting my new mansion gear up. I will come back for more furniture!

Give Ashely's a chance! I had been searching for a dresser for a while and I was running out of places to look that wasn't online, didn't look cheap, and wouldn't take me hours to assemble. I was still hesitant to shop here because some of the bad reviews. One day as I was driving by I stopped at the store with no intention on actually buying anything I just wanted to look. I was greeted by a very friendly woman who informed me that there was 50% off the entire store which was great for me because I was shopping on a budget. The dresser she helped me pick out was exactly what I was looking for, fit my price range, and became an absolute steal when delivery to the room of my choice (and it was assembled) was just $69.99. The dresser was delivered in perfect condition and the movers got in and out quickly. I will definitely shop here again! (when they have sales lol) read more

DO NOT PURCHASE THE EXTENDED WARRANTY. I purchased 3 separate items which cost me over $3000. I was sold an extended warranty that would cover damages for up to 5 years. Two of the products I purchased, a recliner and a sofa sustained accidental damage. Actually, the back cushion of the sofa started to fall apart, which the salesman told me the warranty would cover. On both items the warranty company found a loophole that denied me from coverage. The warranties are a complete waste of money. I was misled by the sales associates. Read the fine print! read more

!!!DONT WASTE YOUR TIME @ ASHLEYS! SHOP WAYFAIR OR OVERSTOCK.COM!!!!! I purchased my bed set and mattress a little over 2 years ago. I would say 2 years and 3 months. The mattress looks immaculate but once you sit down you dip all the way to the middle. The only people that sleep on this bed is my husband and I. With our weights combined is less than 300 pounds so there is no reason this mattress should do that... the head set is already coming apart the fabric is already falling off the wood. I did not pay 4,000 for furniture that would only last me less than 3 years... I will tell you look wise their store looks amazing but quality wise HORRIBLE.. THE CUSTOMER SERVICE IS EVEN WORSE!!!! They are like sharks they will be super nice to you then once the deal is signed and you can't return they start to throw off an attitude... BOTTOM LINE SO MANY FURNITURES STORES OUT THERE DONT WASTE YOUR TIME ON THIS STORE!!! Now their furniture is a pile of shit sitting in the back yard waiting for the trash man read more

Ashley Store - Furniture Stores Near Me - Oxnard, California

I have two major complaints. First, we set a specific delivery date of Tuesday, June 19 because we were entertaining that night. I got a call Sunday confirming the date and time which I confirmed. The next day I got a call unilaterally changing the delivery date. This is truly unacceptable especially doing it at the last minute. Second, when I called back to try to talk to someone to try to reschedule original delivery date for at least understand why was change, I was on hold for over 45 minutes until customer service picked up and then they transferred me to another department which required me to sit on hold. After another 20 minutes. And no way to treat your customers. Do not deal with Ashley Home Store. read more

We had a wonderful experience. We were able to take advantage of a major sale. We received excellent service by Rose and her manager Paul. The only thing which we found to be awful was the music they are required to play. It was loud and obnoxious. Not conducive to shopping. I couldn't wait to leave due to music. It turns out Ashley has their own radio station and the stores are required to play the awful stuff at a specific volume. Unbelieveable!! I provided my feedback to management. This was my only complaint. They have a great selection of furniture at reasonable prices. We even went to Living Spaces and we were very disappointed. The hype on the TV does not measure up to reality. Anyway- try Ashley's. read more

I came into the store excited to shop for a new bed frame for my apartment, but my experience was far from that. The sales person followed us around the store when I really just wanted to look at the bed frames in private and had mentioned that we would come find him if there was anything we liked. When it came to purchasing the bed frame, it took way too long. The sales person was very slow, and during the process misinformed me about delivery options. I was told that after choosing the date I would get to pick whether I wanted the bed frame to be delivered between 9 -11 or 1-3. This was NOT true, at all, as the automated system called me 48 hours before my delivery (AFTER I had already confirmed the date, which at this point could not be changed), instructing me that my furniture would be delivered between 1 - 4 PM. I pushed '2' to speak to a representative, and she gave me attitude and told me that it just depends on when the delivery truck is in my area. Okay, so now I'm irritated because I don't work at a job that allows me to just leave on the drop of a dime, but what happens next is even worse. One of the delivery guys calls me, at 9 AM, to tell me they are outside of my apartment! So luckily I only live 5 minutes away from work so I could rush over there for them to deliver my furniture (the delivery men were very nice, and did a great job setting up though. Definitely would rate those two men 5 stars). This whole process was extremely irritating, and nothing peeves me more than people who are uneducated when it comes to components of their job. Get your facts straight, because you should not be getting paid to misinform your costumers. read more

This store made me feel like I was dealing with sleezy used car dealership, and a sleezy used car salesman. I was lied to several times to get my sale, eg: cost of maintenance program, delivery time, and delivery cost. Financially it cost me an additional $300.00 then I was told by my salesman. I was guaranteed I would receive my couch the Saturday before Super Bowl, did not receive it until the Monday after. Then when I was not happy with my couch, I was basically told bummer, you signed the paperwork, and they did nothing for me. After contacting the Corporate offices, it became apparent that this type of treatment to their customers is acceptable. Ashley furniture I thought always was a reputable company. Now I know they are just like a sleezy used car dealership. NEVER AGAIN! read more

Had a terrible experience in store with the manager, but still ended up buying the furniture. It was delivered a month later damaged. I called the day it was delivered to let them know it was damaged, and was told to leave a message and someone would call me back. A few weeks go by, and no one called me back so I had my husband call. They scheduled a date to come out and verify the damage, but never came or even called to reschedule. It's been over a month and we've had no luck. My family and I have made many purchases with Ashley and they've always been so good... but now I'm not sure I'd go back... brand new furniture and it's ruined. read more

Originally walked in and service was good. I ordered a couch to be delivered end of December and it was back ordered. I had such a hard time getting in contact tact with someone in store so I just went in for a refund since I needed the couch at a certain time with family coming to visit. I'd never shop here again read more

I bought a sectional from Ashley in April of this year. The guys brought it in set it up and said sign this paper, so I did.. It's been sitting in the same place since then.. my husband just noticed that on of the legs in the ottoman was lose he turned it around to see that the cover on the bottom was stapled all wrong. I called Ashley to let them know. They sent a technician to come look at it. He was going to replace the bottom cover but when he took the bottom off he saw that the frame was broken. They said they would fix it, but when I told the lady on the phone I wanted a new one she said that the insurance doesn't do that , we would have to have exchanged it within 72 hours.. So how are you suppose to know that your furniture is broken? Unless something like this happens.. I bought a recliner and that week I noticed that it was broken and that I returned! Please Take My Advice, Check your furniture thurally before you Sign that ok paper! The delivery people don't care if they drop it and break it! And once you accept it they say it your responsibility! I don't care how long it takes me for now on nothing is coming in my house in till I examine it ! Cause there always in a hurry to drop it off and take off! Don't let them! I'm waiting for them to come repair my broken sofa.. and the girl on the phone tried to say it was my husband who moved it, yeah right he merely turned it over to see why the legs was loose.. cause it's never their fault!! read more

Ashley Store - The Broken Ottoman!! - Furniture Stores Near Me - Oxnard, California

I bought a lift chair on Dec 4 two days later it didnt work. I called someone could come out on the 27 , they did and he couldn't fix it. Had to order parts the part came in today JANUARY 9 and guess what it doesn't work now we have to wait till the 21 of January for someone to come out again, and I'm sure we will have to wait for another part. Why since the chair was brand new didnt they just exchange it my husband needs that lift chair he has parkinson and ilt helps him stand up. Ashley does not help there customers we have gotten nothing but the run around if you have to buy something go to Bob's or any place but Ashley I will never shop there again read more

The biggest selection of furniture, great quality merchandise and fair pricing. Exceptional customer service everyone was very nice and friendly! read more

I'm done with this place! My wife and I bought a new livingroom set and a dining set 3 years ago. Everything was fine. Nice furniture, smooth delivery. This year, we bought a new home and bought a bedroom set. Delivery was 3-4 weeks out from the time of purchase, this was not ideal, but we decided to deal with it. The day of scheduled delivery we were on the phone with the delivery drivers for AN HOUR AND A HALF talking them through finding our house (which is right on a main hwy). They were supposed to deliver a bed, 2 night stands and a bunky board (to replace our box spring). Well, they forgot the bunky board (which was in stock at the time of purchase). The delivery guys took pictures of what they brought to prove that an item was missing. But when we called customer service they said that they had the item as being delivered. It took over a week for them to get their act together and reschedule delivery. We now have a new delivery date that they didn't check with us before hand and plan to be out of town by the afternoon and won't promise us an AM delivery. Plus, my wife asked for the $149 delivery fee waived for the inconvenience and all they are willing to do for us is a $100 gift card. First, I am over a month removed from placing my order and don't have it all yet (and have been sleeping super high up in the air on my new bed+ old box springs + mattress.. which is why the bunky board is NEEDED ASAP). Second, why would I want a gift card from you when you already proved incapable of providing sufficient service? My suggestion is that if you want furniture next year, go ahead and order from Ashley... but if you want it in an efficient manner try ANYWHERE else. read more

DO NOT GO HERE! They have sleazy sales people and really cheap furniture. They delivered our couches and they smelled funky and then refused to do anything about it! I talked with a manager named Michelle in their corporate office and when I asked to speak with her manager, Natasha, she said screw you and hung up on me! Save your money and go somewhere else! read more

Ordered my furniture 4 weeks ago and set up today to have it ALL delivered. Was just notified by the driver that they don't have my dining table BUT they have the chairs. Great. I have chairs to sit on but no table. I called the store and they can't tell me when it will be delivered. What a crock!! At no point did someone call us to tell us it's back ordered. Now I have to set aside another 4 damn hour window to wait for my table, whenever that is. Super not happy already read more

What a fraud. I had a $100 gift card, read the back of it to see restrictions, noticed that I couldn't use it on "promotional" items. Okay, fine. I finally found an end table for $99. Anyway, the helpful girl in the showroom helped me ring it up. But she had to call her manager to approve the transaction. The guy came out and flipped the gift card over and began reading it out loud like I didn't or couldn't have read it myself. Then, he said, "You can't buy this because it's a 'manager's special,' and also, you must buy at least $300 worth to use the card." THAT WAS NOT STATED IN THE BACK OF THE CARD, MR. LIAR!! I had enough respect for the girl helping me and she was standing right there, so I held my tongue to not swear at this jerk of a manager. I just said, "Keep the card then!" and walked out. What a crock. read more

If I could leave zero stars I would. I've bought all of My home's furniture at this store and have bought the insurance (which covers burns, spills etc on everything). My dining room table had an accidental burn mark so I called the insurance. They went to check it out and then told me I had to go back to the store because the piece was cheaply made. I did just that. I spoke to the assistant manager Lee and he was useless. He said he'd get my info and pass it on to the manager, Micheal and I should receive a phone call by the next day. Two weeks passed and I never received a phone call from the manager. My husband and I decided to go once more to the store to try to resolve the issue, Micheal said that Lee never informed him of this and he would send me a replacement. He got my phone number and said he'd call by the end of the day to tell me when the table would be delivered. It has now been 4 days since then and still no call. This store is extremely unprofessional and I would advice anyone and everyone to go to a better furniture store!!! read more

I am very pleased with my recent purchase at the Ashley HomeStore in Oxnard. I've browsed their showroom a few times in the last 2-3 years, so I am aware of the good quality and wide selection that is displayed there in a relaxed, clean and comfortable atmosphere. I needed a new sofa to replace the overpriced, uncomfortable, bargain-basement quality piece (of you know what) I unwittingly purchased at the Urban Home store in February 2013, that had, due to shoddy (but well camouflaged) construction, become unusable. Having wasted $700 on the Urban Home disaster, I was not pleased to have to spend at least that much again so soon. So I perused Ashley a couple more times as well as some other local furniture stores. While a significant portion of Ashley's inventory is over my budget or larger than my space requirements, their price to quality ratio is so much better than the other places, I decided to buy there, and over budget if needed. Thisis where it gets really good... On a Sunday I found a sofa that was an excellent fit in comfort, style, size and color. The tag price was $649, and while there were many tagged "on sale" prices throughout the store, this one was not. I'm figuring with tax, delivery and protection plan about $800. I asked one associate about any additional discount and did not receive the desired response. I decided to go home give it some thought. I went back two days later. The associate who greeted me was Mr. Joseph Davis. I showed him the sofa I was interested in. When I explained I was there on Sunday and could not get any discount off the sticker price, but had decided to come back today and buy it anyway (because of the quality, style, comfort, size and color) he said there was a 20% discount available. By the time we were done, Mr. Davis and the Ashley company got me an additional discount down to $489 and added the 5 year complete protection plan at no charge! So I ended up spending less than the $700 I wasted at Urban Home in 2013, and got many, many times the comfort, quality, and convenience than I could have got anywhere else. If you live in the 805 area code and are looking for high quality furniture at a fair price, there's no reason to shop anywhere else. If you live farther away, there is very good reason to travel a little farther to Ashley HomeStore in Onxard. And if Mr. Joe Davis is there to help you, so much the better! read more

We ordered a dining room table and they said it would be delivered on October 5th but it never came. When I called to ask them what's going on they said it was on back order and it wouldn't be delivered for another 2 weeks! I wouldn't have been upset about waiting another 2 weeks, however, they didn't even call to let us know that it wasn't going to come and we wasted a day waiting around. There's no communication and I find it hard to believe that the store didn't know it was on back order when we ordered it. Still debating about whether to cancel the order but I definitely will not be purchasing anymore items from here since this is the way they operate. read more

Are you kidding me? This place is a joke! They only care about their own sale! My fiancée went in to buy our new apartment a new couch, and an Abel Lujan decided to help my lady while I was at work. She mentioned to him that she wanted a couch one big enough for our living room. Abel started off friendly, and was helping her decide which couch would he perfect. The second she said I would need an approval so she would come back, he simply gave her his Card and left. That's your level of customer service? That's ridiculous! She wasn't finished looking but he made it seem like she wasn't a customer. She felt offended and when she told me I was offended! I recommend staying away from commissioned workers that treat you like trash! read more

I placed an orden 4 months ago, I was told That the items I bought were going to take 1 month to be delivered. Not a problem but 2 months after they said the item was not in stock yet. 3 months after they called that only 1 of the 2 sofas was available if I wanted that in the mean time they will be delivering that, I said I want all my items be delivered at the same time since its a set, they said okay can you wait a couple more days. Okay just a couple more I'm been waiting now 3 months Then 1 more month after they called to schedule my delivery with the news that I had to wait longer for all my order to be ready. I Spend 2000 and I canceled that order that day. I had to wait one more month for my refund. you may have better luck. But I had a Terrible experience. read more

Shame on you @AshleyHomeStore @AshleyHomeHelp for selling defective sofas. Worst of all, not returning calls, zero customer service. Can't get a hold of a manager. Will never never shop here. read more

I just want everyone to know that the salesman in the Oxnard Ashley Homestore can be quite misleading. We bought our Tempur pedic bed August 26 costing us 5000 plus includes bed itself. We were given a test of some sort called a comfort test I think... we tried and lied down on 3-4 demo beds and each one had a remote control to let you individualize the comfort u want elevate the he'd of the bed elevate your legs etc. NOW our bed delivered is the correct mattress but no remote whatsoever. The salesman BJ Bizle?? Something like that is his name misleading his customers. I'm not going back there unless they rectify what this salesman said. Truly truly disheartened and disappointed. read more