The first time we ordered from there, things went perfectly! Second time, everything that could go wrong, did! Salesman put down wrong items to be delivered, on the wrong dates! Then, they weren't delivered, only hot 2 out of 7 items! After many many phone calls, losing my temper with them, we got a delivery date, wrong items delivered! Ugh! Threatened to cancel my order, then somehow they appeared in warehouse! Unless you'd like to have to fight them on getting your items, don't go there!!! Very poor customer service! Finally after weeks of not having my daughters bed, we got it!!! Giving two stars because the delivery guys were great!!! read more

This review is being made for the customer service that was provided to me when my husband and I came in! I haven't received my furniture just yet but I will update my review as soon as I do! My salesman was Andrew. He was very helpful, patient, and honest! My husband and I will be moving in about 3 weeks so I have yet to see the apartment physically. I only had the layout and the remembrance of how the model looked like. We were there for a couple of hours. He took the time to draw out my layout, as well as bring out the measuring tapes, yes tapeS, so we can visually see how big my living room and kitchen area was to make sure the couch and dining table would fit perfectly! Thank you Andrew! I am so excited for this delivery! I am very content with this purchase and hope everything turns out the way we thought. read more

First time going to this store was highly recommended by a friend and I have to say I was not disappointed by the fast and friendly service I received. I gotta say the sales associate Michael J. Was very helpful and friendly definitely the place to go. read more

Great prices, quality furniture, pleasant sales staff and experience. Delivery was accurate and professional overall very pleased

I am very disappointed and feel forced to update my rating. Initially I had given the store 5 stars, but after referring my parents, I simply can't forgive the disrespect, frustration, and headache they caused to my parents. When you shop at the store, you are treated very well. 5 stars to Christopher Alonzo who has been great with us shopping, but Ashley's Furniture's biggest issue is the DELIVERY DEPARTMENT!!!HORRIBLE! First off, my parents were overcharged for the delivery fee. Then confirmed delivery date. However, the day before delivery date, we get a call that the delivery was rescheduled. No notice as to why. We called the 1800# and I was beyond pissed off because of the manner that these workers speak to you. No customer service! Turned out it was the delivery's department mistake canceling on us because someone messed up. Both Luisa and Natalia(Natalie) were very disrespectful. Rather than coming up with a solution, first they say it was our fault for not confirming the automated text delivery confirmation. But we showed proof and submitted screenshots that we did confirm. Then they move on blaming the system error. Nothing gets resolved. Basically tell us we can't cancel our order and there's nothing they can do to fix the late delivery, which is not for 1-2 days, but 5 days late. The least they could of done to fix it, refund the delivery fee because it was their mistake. No! "There's nothing we can do, it was a system error". Unbelievable! Now, im waiting for the store to respond how they can fix it!??? read more

We bought a 14 pc living room here at ashley furniture of montclair and we love it! Christa henderson is the sales rep who helped us she was very good, very pacient. She got us a big discount on the delivery and the insurance for our sofas.thank you Christa. We will come back. read more

Ashley Store - Our living room - Furniture Stores Near Me - Montclair, California

My husband and I went in to Ashley furniture, just to take a quick look around. We were greeted by Christa Henderson, she was very polite, non pressure, and very informative, and if she want sure on something, she didn't hesitate to find out. We left spending about 18,000.00 to furnish our new house. We were so satisfied that we send our son in to purchase is bedroom set. We would definitely refer friends and family to Ashley Furniture, and to Christa Henderson. read more

OK let's start with the reputation. YES, Ashley furniture seems to have modeled their business around every sleazy car dealership tactic ever invented. Someone in another review coined the term "Super Stalking" to describe the sales approach. Yes, we saw that too and it REALLY irritated me. However, our salesman "Joe" was a much higher refined version of slick. He actually tuned in very quickly to the fact that I knew what they were doing with the price bait and switch, and the games with the website versus store. He realized I was annoyed and about to walk. Then he very smoothly notched it all down, explained how to get the online advertised price and how I could get out the door quickly and with minimal hassle. Good job Joe. While we were waiting for Joe to process our order we got sniped by a real "Super Stalker". She wouldn't quit, wouldn't take a hint, latched on like a flea to a dog's hide. We had to just walk away and keep walking. I likewise read a lot of horror stories about customer pickup at Colton. But to my utter surprise, that process went as smoothly as anyone could expect, and on a busy Saturday no less. So one point off for the Used Car Lot business model, but the rest of the experience was not that bad... if you understand the game. We will return for our living room needs soon. read more

Came in for some furniture Shopping, Lisa was amazing! Friendly, funny we loved her! She made shopping easy and helped me and my mom save some money! Way to go Lisa! read more

We had a good time working with both Holly and David to get the right furniture style for our home. They offered a great package deal for the pieces we wanted. I highly recommend their work ethic to please the customer. Thank you for the experience. read more

Nothing against Ashley's Furniture in general, but just this one in particular. We ordered a bed in the first week of January expecting delivery the following Tuesday. They have brought the wrong order three separate times. We keep calling them and they blame us for signing for the pieces, we signed for the parts we had. The delivery people were also out of the loop on what needed to be delivered. That's fine, mistakes and miscommunication happens. The worst part was the customer service at this Ashley's Furniture. They could not have been more rude. They acted like we were an inconvenience to them. We called for about 30 minutes and no one answered the phone. It just kept ringing. Don't avoid Ashley's furniture, just this one. read more

Please read before you buy. Once they deliver there is NO REFUNDS. I having such a really bad experience bought over $3,000.00 of furniture on September 24,2019 was deliver November 3,2019 a chest and a dresser were damaged I refuse at time of deliver I didn't even sign the delivery invoice. Now there sending a technician to repair my new items the ones that I bought new. The rest of furniture was left in boxes. I go to the store in Long Beach speak to Victor Villela the store manager didn't care can't return anything I'm stuck with furniture that is damaged I explain then I was told I had a three day grace period to return anything I didn't like he said no. Then he promised to send somebody to assemble the rest of the furniture on November 9,2019 nobody showed up or call. Call back trying to call him nothing Jade is now answering letting me know she's going to find out what happened. Long story short just don't buy I'm not the only one I myself should of read the reviews before I did any purchased. read more

Great customer service I'm glad I went to this store after the horrible experience in Colton!

Never again will I buy anything from this location yet alone the company itself. Lety seems to say whatever sweetens up the deal to make the sale especially if we add the 5 year warranty which came along with " if there is anything wrong, you can send it back and we will replace it" Well it turns out that it doesn't work that way. I bought my parents a new dining table set for Christmas and upon delivery I told the delivery guy that there were chips, scratches, dents, and staining issues with all of the chairs and table and they told me 72 hours to make a complaint. Once they left I received a phone call from Ashley's furniture asking how the delivery went and told them that all of the pieces have issues and was told that they would send out a tech to fix the issues. The tech comes a week later and starts to examine everything and said that I have received a bad set and that some of the items might be repairable but if it doesn't match the floor model when he is done then it would be replaced or I can just deny the tech service and go thru customer service to have a new set delivered. So I denied the service and received another phone call fRom Ashley's furniture trying to convince me to let the tech fix everything. With spending almost $2000 on the dining set, and every piece having an issue I feel like the whole set should be replaced, not repaired. So then I was transferred over to a manager and was told that I was supposed to deny the delivery from day 1 so they can not replace it. I told him that no one told me that and if I would've known I would've sent the set back because of how horrible the pieces looked and was told that there was nothing else that they could do. So I bring up what Lety said about taking it back and I was told it doesn't work like that and we go back and forth in an argument and I was hung up on after a "have a good day" statement. I called customer service and Ruth seemed to be on top of if. The tech had already submitted some of the pictures and she told me that some of the issues are not repairable and that I should just receive a whole new set and that she will work on this for me. It's been almost 1 month later since the day of delivery and I have herd nothing back and here I am on hold for 40 minutes with customer service. NEVER AGAIN!!!!!! read more

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Went in for a couch and took care of us. Went out of their way to make sure we left with what we wanted and at an awesome price. Thanks to Leonard and the store manager for outstanding service read more

BUYER BEWARE!!!!!! In June 2016 I purchased a love seat and sofa. Both with electrical recliners. I purchased a 5 year warranty. What a waste of money. I called the numbers on the pamphlets Ashley provided at the time of purchase and got no response. When they were delivered the delivery guys were helpful but gave us false information along with the salesperson. We were told the warranty covered "everything" but apparently that's not true.... since I couldn't get any help with the numbers on the pamphlet I went into the store and spoke to the store manager. He is a waste of space, although he did get a hold of the warranty people. When we explained what we were told by the salesperson and delivery men about the warranty he said Ashley wasn't responsible for it.... even though they were hired by Ashley??????? There was another woman who I believe her name was Samantha, she was very rude and would not make eye contact with me. She was also talking about other matters concerning other employees about her "writing them up"....... needless to say we will NEVER PURCHASE ANYTHING FROM ASHLEY AGAIN....... read more

**JUST A HEADS UP- DON'T PURCHASE FROM ASHLEY FURNITURE** I purchased my kitchen set at Ashley Furniture in Victorville back in November. It is now January and I still have not received everything that comes with the package deal. I have made over 20 phone calls to this location and constantly am given the run around. Everytime I speak to someone, it's being sent out tomorrow or next week. I have left numerous messages for the manager to call me back to which he is ignoring me. I also called the corperate phone# they provided me, but was on hold for over 30 minutes and finally just hung up. I honestly can't believe this is how they treat their customers. *1/5/17 Eugene (manager) had an associate call me and tell me I can pick my order up or wait for delivery, I offered to pick it up some I've been waiting since November. 2 minutes later they called back and said I can not pick it up but it'd be shipped out tomorrow. *It's 1/13/16 and I still haven't received anything so I call the store again today and I'm told it won't be shipped out til 1/20/17. I'm tired of being given the run around. I just want the items I have purchased. read more

I am at a complete loss for words with the inexcusable broken promises Ashley's furniture has given for a customer who spent over $5,000 to furnish a home. Our first delivery was over a month ago; within that first delivery we received 2 wobbly barstools, 1 wobbly chair and a defective bookcase. The delivery team let us know that they scheduled technicians to go out and repair the defective items since they would not replace them even though we bought them brand new...I patiently waited a few days for the repair team to come out and no one showed up. I called the customer service department and they didn't know why the repair crew didn't show up - so, we scheduled for a second time, and guess what? No one showed up again. The third time around I went directly into the store (thinking it would make a difference) and had them schedule the repair team to come out again; guess what? No one showed up...3 strikes and I'm out, I guess? I took 2 days off of work (the first time I was luckily scheduled off) to wait for repairs of furniture that I paid my hard earned money for. I got off the phone with their customer service department about 30 minutes before I started this review. They apologized and offered me a 100 dollar gift card and a request to try to get the defective products replaced. I asked to speak to a supervisor and unfortunately there wasn't one available. The customer service agent assured that I will be getting a call the next day (I am not hopeful). I have spent an average of 30 minutes each time I called their customer service department just to speak to someone. When you add up the amount of times I went into the store to correct errors on charges, price matching their own website, waiting for the repair team who never showed up 3 times now, and the time I've spent either waiting to speak to someone over the phone or actually being on the phone with them, it would make any consumer sick. Your move, Ashley's furniture. Let's see what the supervisor tells me tomorrow. read more

horrible service. salesmen are money hungry liars who will tell you whatever you want to hear. operations manager and sales manager are complete idiots who'd rather threaten to send their customers to collections for items i already paid for rather than do their job and verify my payment beforehand. do not do business here. i repeat, do not do business with them. read more

Just came out and fully cancelled my order. The furniture store itself wasn't too bad but their delivery team is horrible. No customer service and no one ever ever ever calls back to do a follow up. Scheduled delivery twice, cancelled twice without notification so waste my time and all the phone calls we have to make. All they say is so sorry for inconvenience. Every person I talk to is always lying to cover their ***. Took a month without furniture. So finally given up and got a refund. read more

I can't believe I have to leave a star to write a review. From day 1 of delivery I have had so many problems. I purchased a sectional sofa, an ottoman, and a bed. Ashley just can't seem to get it right with delivery. Nothing came on time, they sent wrong address confirmations, no one puts any notes in the system. Then after waiting more than a month for the bed they delivered the wrong one. I called right away and all they can say is there is nothing they can do. They now have to open a ticket just to get a response from someone. That I have to wait another 3 days just to get an answer. WHY?? JUST SEND THE RIGHT BED!! We already know what the problem is. Seriously they even have the wrong numbers on the order they sent. I have NEVER had so many problems from a furniture company before. This was the first time buying from ASHLEY and NEVER AGAIN. I am so disgusted with the service I have been shown its a huge disappointment, not to mention my daughter is still sleeping on the floor. I can't tell you of the hours I have waited on hold and they still just can't get it together. BUYERS BE AWARE GO SOMEWHERE ELSE DO NOT WASTE YOU MONEY HERE!! read more

I went in angry because I hadn't received my furniture after 2 months of waiting. After speak with Rakaia in customer service and Sam in sales, they put me at ease and I decided to give Ashley another chance to get my furniture delivered. Rakaia really was a big help and she has great skill at handling customer service situations which I greatly appreciated as a consumer. I hope her higher ups see this review and recognize her for her exceptional effort. PS I wish I would have asked for the proper spelling of your name thank you Rakaia. read more

I purchased a full size bed from Ashley Furniture in mid Dec 2016, but unfortunately they told me the delivery date would not be until late January. When the bed finally arrived it was missing the mattress and was told it could be a least a few days before it arrived. After waiting a month to receive the bed, i was upset that the delivery was not complete. I spoke with Manager David Palomares and explained the situation. David was very understanding and arranged to have the mattress upgraded and delivered the same day. Unfortunately the mattress was not delivered that day, but instead the next day, late in the evening when we were not home. I do appreciate David's efforts to have it delivered sameday. Upon the arrival of the mattress i noticed it lay to low on the bed railing. Come to find out the box spring was the wrong size. I went back to Ashley Furniture the next day, spoke with sales associate Samantha Mann and explained the problem i had with my order. She was extremely sympathetic about the situation and upgraded my box spring to the correct size for free. The box spring was delivered in a timely manner and i was satisfied with the purchase. Despite the disconnect/confusion the Ashley Furniture store had with the warehouse, the staff made sure to get everything squared away and keep a satisfied customer. read more

I don't even know where to begin. I'll start with the day I went in to purchase my bedroom furniture. Samantha my sales rep was extremely pushy and rude. I couldn't get a word in. She cared solely about her sale then my needs. I understand sales being that I'm in sales and she was awful. I ended up going in the next day because I did not get what I wanted and she spent her time selling me an overpriced mattress that I didn't even want. Her manager Jorge helped me the next day who was incredibly rude and had an attitude the entire time. After waiting a month for my furniture to get delivered, they failed to deliver my box spring for my mattress which I ordered and was stated on my paper work. Getting a hold of them was a complete nightmare and waste of my time. I'm now left with a mattress, a bed frame and no box spring to sleep on. NEVER using Ashley again. If I can give 0 stars I would. read more

The Ashley's Store in Montclair. A General Manager happened to be visiting the store that day. Wish I could remember his name. Right before I was about to leave the store, He stopped and asked me if I was doing ok. I answered that I was trying to find a sofa chair in cream, but the staff had said there weren't any at this time. (I walked the floor twice just to make sure.) The manager said he thinks he knew of one that came in cream on-line. He took me to see if it was what I was looking for. It was. He called his sales woman Danni to help us find a version of it on the floor, so I could see what it looked like in person. I liked it. I put an order in for one and also got a white glass desk set that happened to be on sale...Perfect for the beginning of school and our new home. The Manager was very pleasant and perfectly helpful. His hands-on attitude and knowledgeable experience saved the day. Thank you, sir. The young sales woman Danni was peppy and genuinely friendly, which made for a pleasant shopping experience. Highly recommend this team. read more

Ashley Store - Furniture Stores Near Me - Montclair, California

I have made several big purchases at the Montclair location in large part because of the salesperson, Maher, and the manager, Charles. They are attentive, knowledgeable, and as professional as they come! I highly recommend them both! read more

I'm giving Andrea from Ashley's furniture in Montclair a 5! The store did have a great selection but it was her customer service that left me knowing I would be returning to purchase and asking Specifiaclly for her. My friend and I brought our two toddler boys and lets just say they acted as kids do but she didn't look like the other employees she actually made me feel comfortable as a customer. So I'll be moving in 2 weeks and I am looking to make my purchase next week! First impressions are everything! So great job Andrea read more

Horrible, terrible, horrendous, worst customer service. They are all very, very, very eager to sell but not help address any issues. I am just blown away by the amount of negative feedback they have and I agree with all of them. This place should be avoided!!! HOW CAN YOU POSSIBLY SELL SOMETHING THAT IS DISCONTINUED?!??!?! My wife and I came in to purchase furniture for our new home because after shopping around, they had the best deals. Especially after buying a Tempur-Pedic, they agree to throw in our dining room set for "free". Our purchase was a huge purchase as we bought furniture for our whole house and we decided to get everything from one place. Never have I ever been to a furniture place quite like this where you can haggle, but I guess that's how they make their sales. We ended up getting our couch, bed set, mattress, bedroom furniture, and dining room set from here. First, the delivery scheduling was absolutely horrible. They said our mattress would be delivered on a Saturday, but I get a text message to confirm my delivery for a Monday. Confused as I was, I called and they said that they made a mistake. They were going to deliver the furniture on that Saturday and to just ignore the text. Ok...well the mattress did arrive but not until 11:30PM on that Saturday because they "got lost and went to Victorville" when we're located near North Fontana. Yeah..that expression you have on your face is the same as the other people that I tell. Second, we get our couch (partial) and bed set and bedroom furniture delivered with no problem. Everything was good. Delivered, signed, done. Thirdly, I get a mysterious phone call saying the piece of the couch that was missing was discontinued. Angrily, I called the customer service phone line to see what was going on. She said "oh we made a mistake and they just gave me a number to call and to pass the message." What kind of S...? Anyway, I decided to check in on our dining room set since I was already on the line and waited 15 minutes to see the status since it was "backordered". She tells me this is the piece that was discontinued. When we bought this set, the salesperson told us this is a new item which is why they don't have it in stock yet, now it's discontinued? So you guys never even made this thing then.... So I decided to take off work early and go to the store with my wife to check on the dining room table. The manager (Jorge) seemed like an imbecile and didn't even know how to take care of things. This is when I realized this place is very disorganized and poorly managed. So we go and pick a new table and he offered to refund the difference to our card because the one we ended up going with was cheaper. We asked him "well how is that helping us?" You're not giving us anything for our inconvenience when this is your fault. He offered to give us a $200 gift, and we declined. We don't want to have to deal with this whole thing again after all our furniture is delivered. Why the F... would we want your gift card? After all, he decided to credit us an extra $200 to our card, but we felt that still wasn't enough for our inconvenience as we had designed everything according to the color of the table. Now we're going to have mismatched items. Now we are just hoping the rest of our furniture gets delivered with no issues. Poor, poor, poor customer service. I am a person who never makes a scene over these things, but Ashley's needs to figure some other thing out because it seems to me like they have a lot of angry and misinformed customers. read more

LOOK FOR SAM AND DAVID!! I just purchased a mattress and a bed frame and received the greatest costumer service from Sam and David. They offered a greqt packqge deal. They were very patient with us as we went back and forth. Definitely coming back here when we need more furniture and having Sam and David be our sales rep. Thanks again Sam qnd David you guys rock!!! read more

Your website sucks. I'm trying to create my wish list and simply I can't Is very slow for that but super fast for placing my item into the shopping cart What a fraud!! read more

Just had a horrible experience here with the store manager Greg Locke. My boyfriend and I went in looking to replace couch cushions (for the second time in two years) on a sofa we own that is currently under a five year warranty. Two weeks ago Ashley corporate sent a customer service technician out to evaluate our issue and the tech referred us back to the store to get the cushions replaced after finding the core was completely worn out. This on a couch that gets very little use. However, upon our arrival, customer service informed us that they had no record of our technician being sent out, the couch was out of warranty, and there was nothing they could do for us. Greg was called in, casually glanced at the computer, and gave my boyfriend the same answer with one of the worst attitudes I've seen in customer service. When asked why they'd bother sending a tech in the first place if the couch was out of warranty, Greg has no answer. When asked if there was anything he could do for us, his cocky response was just that he was willing to sell us a new couch. I can assure you Greg, the next time we buy furniture it won't be from Ashley. Poor quality, misleading warranty, and awful customer service. We will be following up with corporate on this matter, however. *update- Ashley cooperate did replace the cushions and were actually very responsive to our needs. Hopefully they can address their in store customer service issues as well. read more

Can't wait to see our new home addition filled up with our new goodies with all the insight and guidance we received from Sales Rep Sam Mann and Manager Jeff's help we wouldn't of known which way to steer. Our new home is going to look so great. I'm so happy we decided to "stop by" and run into Sam she knew what we were looking for and what our vision was, she was very patient and understanding to our wants and choices. Stayed with every step of the way!!!!! read more

I bought a furniture for my living room a week ago and i paid $2500 and the guy said they will delivered on June 12 with tracking day a before they send us text message u confirm and we did we check our items we were 11 on the list we waited and waited until 10pm after that we got a call from them he told us that there 8 hours delivery is over and they will call next day to make another delivery day but they didn't called us I called they said they gonna deliver on June 18 which was one week later i told them that's to late and we don't have any sofa to sit we can wait that long ok she said they will can u in one hour which is they never did sunday pass no calls i am mad that they lying to people i was so angry I didn't know what to do I'm gonna wait another day if they don't call I'm gonna cancel everything and get my money and go other furniture to purchase i will never go back that furniture place again they suck on customer service and delivery service read more

Scammers. Horrible customer service. Delivered 5 incorrect beds. Didn't rectify their mistakes.

Just started shopping for a mattress and Sal was more than helpful. He explained the difference and warranties that came with everything. He was mindful of sanitation and made my mom feel like a queen. Thanks so much Sal. read more

This is a challenging review for me to write because for the first time in like ever, I have not one negative thing to say! From the minute I walked into Ashley Furniture in Montclair to the time of delivery two days later, my experience could not have been easier. Whoever in Ashley Management came up with the idea of making the customers life easier instead of harder (a novel approach in this time) created a brilliant model. Kudos to you Ashley furniture! You've earned a returning customer for all my furniture needs. THANK YOU! read more

Zero stars. Very inconvenient, rude, disrespectful and just horrible. Took like 8 deliveries to get a bedroom set. Got broken furniture that we were told was going get replaced but someone (Saul) FORGOT he approved our exchange. Employees were rude when I would call, seemed very annoyed. So I went in and I kept being told to talk to manager. Never got to even see him because someone remembered that he approved our exchange. I was told that He would call to set a delivery date. Did we get one? No. Random date was give. No one apologized for the inconvenience. First shopping experience for our living room was great. What happened? read more

I'm so glad I drove down here! Called earlier to ask some questions and Rosanna was super sweet on phone and told me to come in, I'm so glad I did good sales and promotions going on she let us shop in peace and get a feel for what we really wanted and got us really good prices! She even stayed late for us which I appreciate so much! Great customer service. If you need help ask for Rosanna she will get you the best deal! And go above and beyond for you! Thank you girl. read more

I went to purchase a bed and at first the manager approached me nicely and was helpful, but then he handed me off to one of the sales ladies and as she took my info. She told me to walk around the store that she was going to go get me as soon as I everything was ready so I can pay.... but that didn't happen. I was waiting for little over an hour when I decided to go look for her... she had forgotten about me... then she said to wait couple more minutes and im sure she forgot again... at this point I decided to leave the store... they missed out on a sale. I was ready tio purchase the bed, but their lack of efficiency gave me a bitter sour experience..... sucks.. read more

Very good customer services. Come check out Sam and David here. Perfect customer services A+