Salvador P. was insanely patient during the furniture selection process! He picked up furniture from other ends of the store moved it around to help me envision my perfect living room set. He was so kind and helpful. I would recommend Ashley Furniture for your home needs. Best part is, they deliver AND PUT IT TOGETHER!! Take THAT IKEA!! read more

Just recently ordered a new mattress and had slight complications with the order mix up no biggie. But huge thanks to the store manager David and his co worker Rosanna. Those two are the ones to look out for. They're the most patient and understanding and will help with whatever they can to make it suitable for your home. Good location and good vibes. read more

I was helped by the most helpful sales representative in there named Samantha Mann. Got us exactly what we wanted, accommodated to our needs and wants. Very knowledgeable and cares about her customers. Strives to make her customers happy. Highly recommend. read more

Worst customer service ever! Do not deal with managers JORGE S. or DAVID A. Both made promises on (paid) delivery dates. Three weeks later, we still have nothing! I literally had to go to the store 3 times because no one answers the phone at the store. Their acting abilities are ON POINT, they're really good at glancing at the computer screen and pretending they see delivery dates that don't or will never exist. ORDER ONLINE PEOPLE, and don't make the mistake I did! read more

I mean, I guess I should have read the reviews before I bought stuff from them. I have no problem with the pieces but the Customer service is a joke. There are no humans answering phones. It is literally a twilight zone loop of the same message OR you wait for 28 minutes for a representative before it hangs up on you. One of my pieces did not get delivered because the sales associate entered in the wrong information. I can't get ahold of a human so we'll have to drive to the store to speak to someone. I just don't understand how that could be acceptable for a business. At least have one person answering phones and taking messages. I will not be going back to purchase items here. read more

We bought a bedroom set, couch, mattress set and an accent chest. We were lucky enough to get Chris as our salesman. He wasn't pushy at all. He let us find what we like on our own but he stayed close enough us so that he help us when we had questions. Extremely nice and very knowledgeable! read more

Shame on you @AshleyHomeStore @AshleyHomeHelp for selling defective sofas. Worst of all, not returning calls, zero customer service. Can't get a hold of a manager. Will never never shop here. read more

Save yourself the hassles and headaches by NOT shopping at this store! They'll take your money in a flash but if you need to return anything, you're out of luck. Go to another store like Living Spaces, Mathis Brothers, or a small Mom & Pop furniture store instead. Heck even a yard sale! We bought a four piece entertainment center. Each piece was charged as an individual item since you could buy any of the pieces that you wanted. The salesman (Chris) was quick to ring us up and sign the receipt. The set was delivered a few weeks later. Once I assembled the first three parts, we realized we didn't need the fourth piece. We never opened the box for that part. I called customer service and the Rep gave me a return claim number and said someone would call back within 24-48 hours to arrange to have it picked up. Six days later I called back since we never got a call. I left a message since I was on eternal hold. Never got a call back that time either. Two days later, I called customer service again and this Rep said I needed to call the store I purchased it from. I called the store only to be on eternal hold again. I called the original salesman and told him the situation. He said he would look into and get back to me. Three days later I sent him a message asking for an update and he didn't reply. Four days later I called the store and asked to speak to the manager and was placed on hold. Fifteen minutes later I heard the phone get picked up and then I was hung up on. I ended up driving to the store to return the piece. The Rep I spoke to said they didn't accept returns. I told her we were never told about this return policy. I explained everything to her and she said that the back of the receipt "contract" explained their return policy and said when I signed and initialed the receipt, I was acknowledging that I had read the entire contract. This contract is the typical tiny font with a ton of words crammed onto a standard sheet of paper. This Rep told me only "Corporate" could authorize a return and they rarely authorize returns. When I asked to speak to the manager, she said he wouldn't be able to help me since that was the store policy. Seems like they just blow everyone off that tries to return anything. While I was waiting at the store to talk to a Rep, there was another customer ahead of me who was told the same thing I was told a few minutes later. Unfortunately this Ashley Store only cares about getting your money and nothing else. We will never shop at any of their stores again. read more

Great Customer service!! Jj our sales person was great he helped us out to the fullest and gave us a great deal. To our delivery guy Jose and his partner Awesome job. read more

The worst place you can shop for furniture!!! Abeer was the sales person with absolutely no sales skills or knowledge. All she wanted was the sells! The furniture I ordered was in early July and it's September no furniture yet. They delivered damaged and missing pieces and wrong mattress. Called Abeer and she states her job is done when she sold the furniture!! WOW!!! Talk about service!I spoke to the manager Jorge, he was helpful at the beginning then he was MIA when trying to confirm delivery date. If you try to get hold of anyone at Ashley, good luck!!! No one answers the phone!!!! Horrible place to shop! Never ever again and would not recommend at all!!! read more

All of my shopping experiences have been great. Samantha "Sam" Mann is the greatest! She has provided the best customer service to ensure we found the right furniture pieces to fit our needs. Always helpful and attentive. read more

PLEASE AVOID this store at all cost. Absolutely NO customer service. If I could give them 0 stars I would. I recently purchased a therapeutic mattress and paid $4,000!!!! and a dinning a room set. Lets start with the fact that 2 days after delivery the chair cushions began to fall off!!!! I couldn't believe it the simple pressure of sitting on the chair pushed the back cousins off!!!!!! Worst quality! The therapeutic mattress a lifetime investment that took me years to save for, has no satisfaction guarantee! THEY MAKE SURE NOT TO TELL YOU THAT. I shopped around for months and everywhere I went offered a minimum 60 day money back guarantee on this specific mattress, so when I came across Ashley's furniture store I didn't think twice about it. After purchasing the mattress and trying it for a 2 DAYS I realized the mattress was too firm. I went back to the store to exchange it and was told they don't do exchanges. I mentioned the therapeutic 90 day satisfaction guarantee and they stated that they don't honor it, and they don't exchange mattresses. The store manager Jorge told me that there was nothing he could do and walked away. There was no attempt to help or resolve my problem keep in mind this was 2 days after the delivery date. So now I'm stuck with new dining room chairs with no cushions and a $4000 mattress that hurts my back. No customer service. No customer satisfaction. No returns or exchanges. PLEASE DONT BUY HERE!!! read more

I have been dealing with this store for over 3 years now. If I didn't ever have to come back that would still be too soon. The women at the desk are extremely rude, words just cannot express how rude they are. The sales people are a bit like sharks... Makes me feel very uncomfortable... The mattress we bought had a defect in it and now here we are back again at this God forsaken store. read more

Had a great experience buying our couch with Bonnie at this store. She was patient and informative and easy to get a hold of. The delivery guys were fantastic and thorough! However I'm giving my overall experience a 9 because getting in touch with their warehouse guys about delivery was impossible and when we did speak to someone they were rude and gave half information and would take 24 hours to call me back. Then when I'd call back I'd get a vague voicemail recording and would leave a message never to hear from them again. Finally we called the store customer service and we got answers and great service. So the store is awesome and the delivery guys are awesome but warehouse customer service was horrible. read more

Terrible experience here. Never going again. Do not recommend to anyone. Bought a 1500 mattress within three months the mattress has dents and a sinking hole. Their customer service is terrible. All you get is the run around and different answers from different techs that come to "assist". I have back problems and a hip problem now due to this mattress. STAY AWAY FROM HERE read more

We have been to different furniture places and this one ranks as one of the best on quality and price.Sam helped us out and gave us the best possible deal on the furniture we liked and a great finance deal. read more

HOLY CRAP DONT SHOP HERE IT IS A SHIT SHOW !!!! I haven't had the full use of my furniture since it was first delivered MONTHS ago. Not only that, they send furniture that's broken then try and send a tech to check it out then they decide if they need to order parts or just replace it (which is outrageous considering I paid thousands of dollars for this bed set, shouldn't it come with no damage and no rework since it's "NEW" ?) yet all the furniture we've received is damaged. This is probably the 6th time we're having this chest delivered and every single time it was checked by a "VIP" inspector yet they all show up broken. At the VERY LEAST they decided to let us know THIS ONE TIME that is was damaged before they showed up. Now I gotta wait another two days AND take more time off WORK so I can be here to receive this crap furniture. I should of gone to the swap meet. Yeah it'll be used but definitely in WAY better condition than this "NEW" furniture. Oh and just letting you guys know, after it's first delivered you have 72 HOURS to request a full refund. My sales person failed to let us know even when we called and complained about the furniture when it was FIRST delivered. Also when we went to complain in person, the manager was finalizing his paper work with other customers and FAILED to mention about the 72 hours. All he told them was that if the furniture came damaged, their only options were to send back for a replacement or to have a tech show up to fix it. They're crooks and scammers here. I know me not shopping here won't make a difference but I DEFINITELY am NEVER shopping here again. read more

Terrible terrible service. Do not ever get your furniture from here unless you want to wait months to receive it. Abeer the sales associate that helped us was also terrible. She will do anything to get a sale including lie about the delivery estimate. Once you make your purchase she will never answer your calls to at least update you that delivery has been pushed back. On top of all of this we had to wait even longer because she didn't input the right address when we specifically told her and clarified our address multiple times. I have been waiting for my furniture for almost three months now but I would rather get a refund and just buy from somewhere else at this point since my experience was so unpleasant here. If you do decide to still shop here ever talk to Abeer she will lie to you read more

Sales agent Maru was fantastic in her service and after sales service. Personally called her while she was on vacation and promised to call back and she delivered right away. Definitely would recommend her from start to finish and we are happy with the delivery and setup also. read more

Sam did an awesome job helping us pick out a great set of living room furniture. She was patient and very informative about all the options we had. I will be back once we remodel our other rooms. read more

HORRIBLE EXPERIENCE!!! Do not buy furniture at this store. They make false promises. Your delivery will be delayed and once you receive it, it will be damaged or missing parts. I purchased a table back in June and still waiting for it in August cause apparently it got damaged. I then purchased a bed for my kids about a month ago and I waited patiently and when the delivery was made, the assembly team advised me that they were missing screws!! They said they didn't carry spare screws which is ridiculous since they are a furniture store and I'm sure their furniture uses the same parts. I then receive a phone call from "Nancy" who was very rude and disrespectful. She told me I had 2 options, agree to return the furniture and wait for another shipment/delivery which would probably take another month or she could order the screws and it would take 7-10 business days and when the screws arrived call them back to make an appointment for an assembly team to come out, which would probably take another month as well. Nancy" who didn't want to provide her name or the department she was calling from, refused to transfer me over to her supervisor because they were in training and her manager was on vacation. JUST A HORRIBLE EXPERIENCE!!! Pay a little more money and buy at another furniture store cause you get what you pay for here at Ashley's Furniture!! Their excuse is COVID 19!!! Which in this case it's clearly not! This furniture is not reliable, dependable, and have horrible customer service. We pay an additional fee for delivery and assembly and they can even get that right! read more

they are a super responsible furniture the furniture is not delivered on time and if you want to make a complaint they treat you super bad I will never return to them again and do not recommend them for anything in the world read more

Would've given 0 stars if I were able too. From the beginning of my shopping experience it was lackluster. The employee helping me wasn't knowledgeable and not much help. On top of all that after finding the bed set I wanted she some how enter my information wrong. In turn my delivery was cancel and I had no way of knowing until I they just didn't come. Upon arriving back to the store to correct the information I was treats as if my concerns weren't their. When I tried to speak to another customer who had the same issues I was told to quit speak and don't speak to people in the store or I would have the policed called on me. The manager also started that if I refused to shut up he would refund my bed set and kick me out the store because he doesn't need my business. All and all this was one of the worst experience I've ever had. I wouldn't recommend anyone goes to this store. read more

"We bought furniture from this store in Montclair. They were so nice and friendly in the store during our purchase. Special thanks to Samantha in Sales, for making everything easy. read more

I was completely fooled by the team during my purchase! They treat you like royalty when purchasing. I had no idea their words were empty. When I was buying my stuff I was told if I didn't like the way one of my furniture pieces looked or maybe the couches weren't that comfortable I could exchange or return them. EXCEPT THE MATTRESS. they were clear on that no doubt. I agreed as I didn't mind that. But had they told me that EVERYTHING IS FINAL SALE AFTER DELIVERY. then there's no way I'd go For that. As is items and final clearance I get because you know what you're getting into. I asked if I could return a brand new bed frame that was just delivered to me. It didn't look that great, customer service told me I couldn't and had to eat the money. I also didn't realize how overcharged I was. Paid $250 for a pillow and didn't know it was $110 online. They wouldnt match that since I already have it in my home. How does that make sense? My advice is checking the online price right when buying so they could match it. But realistically I'd say don't even shop here. They're liars and say whatever just to make the sale. They really need to disclose that when you make a purchase. Such nonsense. I can't trust a company who does that. If I could take it all back I would but I'm clearly stuck with everything that was delivered. BUYERS BEWARE. The manager didn't care about my situation and simply said. It's due to Covid. Like what?! Don't start using that excuse! It's due to Covid you teach your employees to lie to customers? read more

First off we were greeted by friendly staff. You can feel from the staff that you are important and that your needs are being met. Brandi helped us with all of our questions and to find the perfect tv stand and coffee table within our budget. She was able to help us negotiate the best deal for these items. The store manager, Sean, was willing to work with us to get us the best deal so that we can leave with satisfaction and a smile. It wasn't just a retail purchase. It was an experience. Overall we had such a smooth and feel good experience. read more

We came in just browsing for sectional couches and we came out with sectional couches, a bunch of pillows, a big coffee table, and couches for our formal living room. The experience was excellent. We were helped by Samantha Mann. She was on it, straight to the point, and didn't try to sell is on an item we weren't really looking for. She was honest in saying "those are the sectionals we have only" and they happened to be the ones we were looking for. Additionally she was able to get us pretty decent discounts on all the furniture we bought. We didn't feel any pressure to buy like at other places. All in all the experience was positive and directly what we needed. Thank you Ashley furniture and thank you Samantha. read more

I purchased a mattress with Ashley's home store in Monclair less than a month ago and the mattress is hurting my back and I called them today to speak with someone about returning my mattress because it's really hurting my back and all I got was a fake company policy about OSHA and how they don't accept returns on mattresses! I'm going to be speaking with the general manager and their corporate office about this! Absolutely do not buy a mattress from them! read more

The store has great customer service but the delivery people just make it horrible. They delivered everything, then dont unbox the accessories. When I opened the assessories half of them were broken. The delivery people,we gone so fast it wasnt even funny. If you buy anything from here DO NOT SIGN A DAMN THING UNTIL YOU VISIBLY SEE EVERYTHING!! There will be something broken. read more

My mother has purchased from them in the past, and has recently relocated. We visited again to purchase a complete living room and dining room. The shopping experience was nice, Leticia was helpful and due to time restraints on our visit, she assisted us quickly and professionally. We expressed our urgent needs and avoided any pieces that were going to be on backorder. Upon finalizing the order we were told everything was in stock, and would deliver on 3/13. She had to run to the customer service desk and then returned with receipts and we were on our way. The delivery went well, except three pieces were missing. We reviewed the Invoice and sure enough, there was an additional sales order for those pieces. Shame on me for trusting Leticia. The delivery guys advised me to speak to Customer Service. After holding for 30 minutes, Peggy assisted my call. She had no reference to my missing pieces on her end and had to call the store. Turns out the additional pieces were backordered until 3/31! Peggy lets me know that I can cancel the additional pieces at no penalty to me and all I had to do was call the store. I call the store and state my situation, no apology for the inconvenience, no empathy shown, instead the girl (who was being coached by someone else, because I could clearly hear her) tells me the pieces were backordered at the time of sale, so essentially I should have known, and in order to cancel, my mother would need to go into the store since it was financed. I proceed to ask for a manager because this was not shared with me by Peggy the previous CS two I spoke to. "Sure, my lead is right here and she will tell you the same thing" was her response. After holding for 5 more minutes (even though the lead was right next to her), "the lead" Samantha comes on the line and again, shows no understanding or empathy, and states the same spewl. I proceeded to tell her how inconvenient it is for me to travel 20 miles to cancel the pieces, that the store failed to tell me were on backorder, and Samantha had the nerve to correct me and say well you don't have to come, your Mom does. My mother is 70 years old, and I have to do everything with her, so the smart ass remarks were not needed and was so condescending. I asked to speak to her manager and she basically told me there was no one else to speak to. I asked for a district manager and she said they had to follow corporate policy and could not speak to me. As little as my request may have been, it's terrible that no one could empathize and see what could be done to accommodate our requests. MY MOTHER and I will be visiting the store in person, to cancel the additional pieces, and if it weren't for my Mother needing furniture, I would cancel the whole order just for the bad post sale service. They're lucky I'm not filing a claim for my scratched walls, and the repairs it will take to correct them. Sorry to Cassandra who called to see how delivery went, after all the bad experiences, I wasn't to pleasant to her, and it wasn't her fault. Update; drove 20 miles to the store so I could cancel the order as required and it turns out Samantha canceled the order after all. Terrible service! The girl at the customer service desk was nice and tried to make up for it by providing a $100 gift card, but the gift card could only be used in store, so thanks but no thanks! Lost a customer for good! read more

Ashley is the worst company I've dealt with, hands down. I ordered furniture online. Delivery was delayed (3) times. Totaling over 3 months. During this time I called customer support numerous times. Every time I was placed and hold and sent to voice mail. Weeks passed by and I wasn't called back. I contacted customer support online, they did nothing. I was lied to by representatives multiple times. Ashley has horrible customer support. Don't make the same mistake I made. Shop somewhere else. read more

Never purchase anything from here! One of the associates recommended a foundation after I explicitly mentioned to her that it was a low foundation bed. I received a 9inch foundation ! Now, they will not even exchange it and it has never been used. They apparently have a strict no return exchange policy even if they were at fault. Do yourself a favor and do not purchase from this money hungry store that can care less about customer service or customers in general. read more

I'm so happy I read these reviews before I came in. I realize you can't always go by reviews but you can tell this place doesn't take care of their customers. So thanks for taking the time to write your reviews , saved me a drive and I'll find someplace that treats people with respect. read more

I wish I could give this store negative stars for its poorest customer service, rude staff and cheap quality products. Never ever gonna suggest this store to even my enemy. read more

Chad in sales was great and very patient with us!! My husband works 6 days a week and Sunday was the only day we can come together... after rescheduling like 5 times, we were finally able to come in and get 2 bedroom sets which included the comforters, lamps and throws. Stephanie and Samantha in customer service helped us after to get some extra throws for our other rooms. Once everything is delivered and set up, I will add pictures!! Ty Chad, Lisa, Stephanie and Samantha for all your great help!!! We are happy customers once again!!! read more

My experience so far is with the staff as the furniture has not been delivered.If you are looking to work with a professional I recommend Brandi S. She was knowledgeable about the furniture and had a great attitude. read more

After purchasing over $11,000 worth of furniture and 45 days I have to call to find out when my missing pieces of furniture will arrive? I was told a delivery date in May (May 26th to be specific, keep in mind the order was placed at the end of April) and no one from the store or warehouse can call and tell us our order is late? Its now June 14 and I have to chase people down for answers? I finally get to the manager at the store and should could have careless. She had a snotty attitude and really kept the momentum going with her terrible customer service. If I could return every piece of furniture I have I would! I regret giving this company let alone this specific location a penny of my money! Still no delivery date. which is fine... all I wanted was some communication, a quick phone call saying "hey your order is .... " but no, too much to ask from them. DONT SHOP HERE! ESPECIALLY THIS LOCATION. read more

STEER CLEAR OF THIS PLACE. DO NOT SHOP HERE. I will never shop at any Ashley's location again. Leonard W. was my sales rep. We have been waiting 3 months for our furniture to be delivered. Due to the pandemic, the original wait time we were scheduled for (about a month and a half) seemed okay. That being said, we have been rescheduled for different parts of our delivery about a dozen times, been given promise that were never fulfilled (deliveries being scheduled, notes being made, repair tickets being written, and order errors made by staff to be corrected). None of these have been fulfilled. After our first couple delivery dates were pushed back, they guaranteed that everything we purchased was part of the delivery- it was not. They broke the foundation for our bed the day of delivery, but didn't mention it to anyone, so it wasn't part of the partial delivery that arrived at my home. One of the chairs we received with our dining set had a tear in the fabric. They completely forgot about the 4 other chairs that were part of the dining set and were confused as to why I expected the chairs despite the fact that it was on the order. I called customer service before they left, and they promised me a new foundation was being sent out in 2 days time (this was a lie to get me off the phone). They did, however, make a ticket for the tear in the fabric- but after nearly a month, there's still no resolution. As for the 4 missing chairs? We have been rescheduled for those 7 different times, the foundation was promised to us 3 different times (and currently all departments are pointing fingers at each other and no one knows how I'm supposed to get it), the chairs just got pushed back once more today as I was writing this warning. After 2 dozen phone calls, physically driving out to this location 3 times for answers since we keep getting ignored over the phone (90 miles roundtrip each time), and multiple attempts to use their chat features (where we also repeatedly get ignored once we begin to voice a complaint) we have had enough. Ashley's is not a reliable furniture store and you should avoid them at all costs. DO NOT give them your money. Once they have it, you will never receive what you paid for. read more

if i could give zero I would. Horrible customer service. Sales girl wrong down the wrong furniture # on my order, received wrong furniture. At the store there was not one single person that knew what to do. Some one open a claim and said we would be contacted within 72 hrs., that didn't happen. No one answers the phone at that number nor do they return calls. The main customer service number also does not return calls as the recording says and if you wait more than 15 minutes you have no choice but to leave a message. What a disappointment. read more

Spent a small fortune on an L couch. Seemed nice at first. Lasted about a year. Now all the pillows and the cushions are all sagging. Have a tear on the inside of the couch caused by the piping of the cushions constantly rubbing. Bad design, terrible quality. Purchased the extended warranty because sales person convinced us that it was great to have. What a process to get them to replace the damaged section. Was not easy. Finally got the replacement today. Now half my couch looks brand new and the other half looks 20 years old. I will never, ever purchase anything from Ashley furniture ever again. Nor will I recommend it to anyone. read more