Stay Away. No customer service. Bought a mattress (over $2,000 purchase) and found out there is no trial period as every other store offers with a mattress purchase. Spoke with store Manager "Julio" who said he would submit our concern/complaint to mattress supplier and we would hear within 48 hours. It's been two weeks and no one has reached out - NOT A WORD! As a Manager, Julio' s attitude was horrible and it was very apparent he was not interested in our concerns nor did he care. To put it simply, as a business owner this is not who you want to represent your company. As a result we will never again purchase any item from Ashley and we have been loyal customers for many years. But once you have an issue - After a purchase - you are no longer considered a customer but a problem that needs to go away. Many other furniture stores care about their customers and treat them with respect before and AFTER a purchase - but not Ashley Montclair. Stay away. read more

Absolutely the worse customer service experience. My in laws came on June 16 2024. The associate was not trained well and had to keep redoing the order. We received head and foot board, dresser, two night stand. Dresser and one nightstand were damaged. The bed rails were supposed to be delivered on July 19 and now they say September 3 because of the damaged furniture is pushing back the bed rails. Meanwhile my son does have furniture in his house. Oh and to top things off it is a nightmare trying to talk to anybody who can't even solve the problems. read more

Have to update my rating, because although I've had poor customer phone service, I've really liked the furniture I've purchased here. After not being able to get through to them, I eventually just went in and saw the chair I wanted. Very good price! And it's attractive and comfortable. Just what I wanted. It's a bit annoying that nothing is at the store for pick-up and you have to order and have everything delivered another day, but that's the way it seems to be now. I've have yet to be disappointed by a purchase. Now, just wish they'd get better with the phones so I don't go all the way in to the store to find out I'm unable to view the piece I want to purchase. read more

Ashley Store - Love the chair I bought here! - Furniture Stores Near Me - Montclair, California

It has been an absolute nightmare dealing with the warranty company! The sales associate encourage you to get the extended warranty as it will cover EVERYTHING and let me tell you it covers nothing!!! The warranty company finds every way to get out of covering your items! I had an issue with my tv stand the door to open it came off the hinge as when it was put together they stripped the screw and i called and reported it only to be told they don't cover the hardware!! I have never heard of anything like this before but yet I paid the money for the warranty I might as well of thrown my money on the garbage! I also contacted about my dining room table and the color was coming off from areas and the warranty company didn't want to cover that either!!! The excuse they gave me was "Per the terms of your plan, accumulative damages not attributed to a single incident is non warranted" what on the world does this even mean!! They make up whatever excuse they want to deny your claim! I was mislead by the sales team in purchasing the warranty I will never buy from Ashley again! Be carful and make sure to look into warranty companies as well when purchasing furniture as they will literally rob you! read more

This is the 3rd time we buy from Ashley's and every time has been a horrible customer service experience. I think I'm a gluten for punishment, but this was the last time I ever give them a chance to earn my business. This time I purchased a complete Bedroom Set for my Wife's Birthday - It turned out to be a nightmare! Of the 3 purchases we've made within the last 10 years here is my recap: * They're nice to you when they are trying to sell to you. Get ready because they can give a shit about you once the sales are done and they will send you down the road to the Corporate call centers from the Philippines to who knows where else. NO ONE IN THE STORE CARES ABOUT YOU AFTER THE SALE IS MADE, YOU'LL SEE IF YOU DON'T BELIEVE ME. * The delivery service is mainly 3rd party unknown people without uniforms or company trucks they have shown up with plain beat-up trucks and unsavory-looking characters who come into your home for undetermined amounts of time looking around your home as they walk in and out setting up your furniture. * The furniture arrives unboxed many times. It looked used and we had to get it replaced one time because it was used and we didn't buy the floor model so they were trying to stick us with some type of returned item, so pay attention to your delivery. * This time around our bed broke on my wife's side of the bed after 10 days and my wife is a small woman so it couldn't be because of her weight. It broke around 2:00 AM while we were sleeping so even though we had a good laugh about it, it quickly turned into a nightmare with Ashley. We reported the problem and we started sleeping on the floor waiting for someone to come inspect the bed. 2 Months later we were fed up with sleeping on the floor. From day 1, I now had called 14 times, Had to file a claim with their Philippines department twice, sent them pictures twice, and had an inspector come out and determine that it was a manufacturer defect and the wrong screws were used according to his assessment. But then he disappeared telling us that he would report back to Ashley that we should get a replacement bed and nothing happened for another 10 days. * 4th of July came around and we were still sleeping on the floor. I called the Store for the 5th time because I didn't want to call the call center customer service abyss line anymore. The Manager Julio at the Montclair store where we purchased is an asshole and ended up hanging up on me! That guy needs to get trained in simple customer service skills. I think he's only trained to push his sales reps to sell more, more, more but when it comes to giving a shit about customers his I.Q. goes blank. NO ONE CARES - GET IN THE CALL CENTER SYSTEM & WAIT FOR SOME OTHER UNKNOWN DEPARTMENT TO DO SOMETHING - AT SOME UNDETERMINED TIME! The best he could tell me after 2 months of waiting was to submit a return request and wait 4 days for approval but it will only be for the bed frame because there was nothing wrong with the Dressers and then argued that they would not take back the dressers regardless of what I want. WTH am I going to do with dressers that don't match whatever new bed I find? WELL, THAT'S MY PROBLEM! * I DEMANDED A REFUND at the customer service call center this time and some Philippine operator apologized and said it would take 4 days to get approval to return the items and then more time to schedule a pick-up. I apologized to my wife today when we woke up on the floor. I promised her a new bed by tonight and threw Ashely's bed out in the back patio and I'll make sure I never go back to that store or buy Ashley's brand ever again. read more

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I had ordered my bed a month now and never in my life would I buy anything from Ashley's! Customer service is horrible, everything is through email and not by phone, and there's always a miss communication with them, they use contractors that don't know how to assemble a bed! I've been sleeping on the floor for a month now! I received a broken drawer and parts is missing on the bed I fall right through, I paid $2500 for what!!! read more

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Moy was super attentive and helpful! He showed us around the store and made sure we answer all of our questions.

Had a great experience, Gazelle was very knowledgeable and was very understanding to my Fathers needs. He didn't speak English . She made u few very welcome and went above and beyond to help us get what we needed Ashley hired a great person and will definitely be back read more

Purchased over 3k in furniture about 3 years ago. Have had issues with furniture starting at year 1. It has been difficult to get a response from Ashley furniture. Had technician come out twice regarding our mattress that was causing my husband back pain and never heard back. Living spaces has much better quality and service. Pay a little more for quality elsewhere. read more

Aurora is amazing! Very helpful and easy to work with and accommodating to all of our needs and was able to get straight to the point with the pricing and all necessary details! Go with her for all of your furniture needs! read more

Ashley Store - Furniture Stores Near Me - Montclair, California

Aurora was great. She listened to our likes and dislikes and was able to show us the couches and beds that matched what we were looking for.

Zero start. Avoid at all cost. Bought a dining set. Two chairs came in differently. I told them it's different and I would need a replacement. Delivery guy said he will submit the case. A week went by, customer service rep named Daniel from this store calls and say, it's in your home meaning you accepted. Chairs are different but that's how they come in. 4 chairs come in different in the same SKU number yet different serial number. So another week go by, technician come and inspected. Within 10 seconds of seeing the chairs, he agrees that they are different and he will order the parts. Oh boy, an hour after, another customer service rep calls and as I complained about the incidents, she goes, 'your parts are ordered. What is wrong?' I mean wtf? What kind of atrocious customer service is that? Not one rep takes charge of it, blames the customer and now the parts are ordered, I should be happy? Happy that I have to assemble the parts that came in wrong in the first place?? Don't give them any of your hard earned money. My God, it is worse than working with a car dealership read more

Nov. 20th update after buying switches that don't work 100% correctly or fit well from Amazon, I get an e mail from Life Easy Supply. These switches are not unavailable. Just unavailable from the furniture manufacturer (Ashley) or the warranty company who sold me the bill of goods that they'd replace them when this inevitably happened. "Dear Brian, Thank you for contacting us. For JLDK.15.11.09, we have stock, for JLDK.69.04.02, we don't have stock, but shall be able to get from the supplier, it will take around 20 days." E: support@lifeeasysupply.com www.lifeeasysupply.com read more

Gyselle is the BEST SALESWOMAN ON THE FLOOR I promise you going to what your looking for she's very knowledgeable about her furniture she's not playin read more

I'm not happy with the this whole Ashley Home Store sucks they don't do it on time and they're overcharging for supposedly six items they only gave me my bunkbeds with the rug and they're charging me 1000 something plus $78 a month for just those those two things I mean you could get a better price furniture discount store on holt in Pomona and better quality for like $500 you'll get the best bed like bunkbeds with the mattresses included and you keep without payment's each month take it home and it's yours " Ashley Home is shit !!!!sucks OK ! I wish I could've passed by in the Furniture discount store before I've got into this mess read more

Ashley Store - The way too much money just for bunk beds and a rug! 1.598.00 Buck's no freaking way omg - Furniture Stores Near Me - Montclair, California

So update, Ashley furniture did right by us and gave us store credit for a new couch. We went in and Leonard helped us again. He's great! The customer service team there wasn't very friendly and almost seemed annoyed that we were there, which is was really professional. It was Daniel and Theresa at the desk. We were told to all for them and they knew we were coming in that day. They were just really cold and almost dismissive. We still went in there and spent nearly $400 more on our new couch. When got our couch we noticed a huge difference in the quality of the sleeper mechanism compared to our first one. Makes us feel even more validated that there was something definitely wrong with the first couch from the beginning. Anyway, love our new couch. read more

Ashley Store - Furniture Stores Near Me - Montclair, California

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Great customer service granted by Ramy, patient and explained purchase in detail. Would recommend this store. read more

Bad customer service, did not receive my order correctly. Called the store several times to get the issue resolved but was not able to talk to the sales rep. Asked for a callback and they kept saying that rep was busy and couldn't speak to him. Not visiting this place again and do not recommend to anyone. read more

Giselle provided excellent customer service and was very helpful. Her ideas were priceless! read more

Hunting for the right furniture with the right price with the right quality is exhausting! Furniture typically sticks around for decades unless you've got money to splurge. So when we shop for furniture, we make sure the quality is just as important as the look we want. It's gotta last. I don't think everything in the store is great but there's definitely good ones in there and it'll be worth the cost. We were able to find really good couches. It helped that we got discounts on them! Be sure to ask for discounts. Customer service: We had awesome people luckily! Wanted to mention them because they were really nice! Gysell wasn't like those salespeople hounding us or being too pushy, pressuring us to buy stuff. Just the right amount of being there when we needed the assistance. If you're shopping, ask for Gysell. Also the manager, James, who closes out the deal, was awesome too. Ask for him if you can. He was really helpful in lowering the cost and making the furniture more affordable. They were both patient and understanding of our situation too. Made it a lot easier for us to say "Sold"! read more

Mary Ann is the best ! She is very knowledgeable and professional. She helped me and my family find the most comfortable and quality couches that fit our budget and our home. I was happy that she is bilingual as well. I referred her to my relatives whom had the pleasure of meeting this sweet lady also. Next time I need furnishings for my home, I will be happy to pay Ashley homestore another visit and ask for our family saleslady :) read more

Robert Houston is an absolutely pleasure to work with. We recently bought a home and have been working towards furnishing it; thus, we've been visiting Ashley's quite frequently. Every single time, Robert takes time to listen to our wants and he delivers. We truly appreciate his professionalism, attentiveness and responsiveness. He's a true asset to your team and incredibly genuine! read more

I am warning everyone to not go to this location. Stay away from this location! If you have any issues with furniture, they will not do anything to solve the issues. We are dealing with the nightmare now. We have been trying to reach to store manager "Julio" to solve the issues for weeks now he refused to talk to us or call back. "Daniel" from customer service was rude and unprofessional. He told us he can't grantee if manager will call back and hanged up on us. Our sale person "Roni" kept saying she can't do anything about it after earning her commission. When we were in store, store manager was chatting around with his staff. There is no way he is that busy to call us back to solve the issues. It's obvious that he is avoiding us on purpose. Never seen a store manager that don't take any responsibility or action when customer has issues. I have been in retail for several years I know how business runs. Store manager is avoiding customers issues to solve and his staffs are just like him as well. People at this store are shady including managers and will not do the right thing to fix the situation. Go to other locations to save your headache. We spent our hard earned money and wanted to give nice commissions to sale person "Roni" as I work in sales as well. Should have ordered online to save the headache. They don't even thank to my husband for being a veteran when we asked for veteran discount. Very rude people work here. Stay away! read more

We went to buy new bedroom set When it was finally delivered the guys who set up the bed stated that we needed a box spring or foundation The sales person NEVER stated that! Then tried calling the store for 5 hours straight Text the sales rep who said he did tell us! (NOT) Still waiting for a manager to call back We would've never not gotten a foundation had we known this is what the bed looks like underneath. The sales rep should have been more educated on the product he was selling! Poor poor follow up in customer service I will never shop here again! read more

Ashley Store - Bed frame - Furniture Stores Near Me - Montclair, California

First, the sales team was great and prices were very good. I had budgeted 3X the amount for our living and family room, saving a lot compared to other stores I looked at. I was concerned that I would not find the styles I wanted, but Ashley had comparable items and the quality seems good enough for the price I paid. I would have left 5 stars, but Ashley Corporate needs to improve their supply chain/logistics. I had items delayed 4 times for delivery. I can understand a delay or 2, but 4 was ridiculous. Was so frustrated that I cancelled. But, Gissel and her manager at the local store was able to get my furniture delivered within a couple of days. Thanks! read more

My name is Charmaine and my mom and I visited Ashley Furniture in Montclair, CA on August 07, 2021 and we were treated with the best customer service. Our reason for visiting the store was in search for a comfortable and durable mattress, however, Mr. Efren greeted us as we walked into the store with a warm welcome and a friendly smile . Efren was well educated about Mattresses and explained the benefits of each different brands and shared his own experience and benefits from using a certain mattress. Mr. Efren was also very Polite, Friendly, Respectful, Great Listener and Communicator, and most of all he's full of Patience . Ashley Furniture has a Great and Friendly staff and "Thumbs Up" to the Managers who trained their employees to provide the most Awesome customer service experience. read more

Ashley Store - Best for Decor - Furniture Stores Near Me - Montclair, California

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I went in looking to buy just a sofa and love seat, not sure if I wanted fabric or leather. After speaking to Aurora of the difference and her expertise of each, walked out with a whole living room set including TV stand, tables, etc. Thank you Aurora for your kindness and time and remembering when I came in prior! read more

Purchased a bed two years ago in store and they pushed the warranty on me. I bought it. 2 years later the hardware is breaking off the bed frame and the warranty team said they do not cover hardware. I am unsure as to what else can break on a bed frame other than the hardware. The In store manager did nothing to help and suggested I call "customer service" Called customer service and they advised to call back the Montclair store. Going in circles for something purchased to literally fix if broken. Horrible sales tactics. Will never purchase from Ashley Furniture again. Go to Living Spaces, they honor the warranties they sell read more

This purchase experience has been an NIGHTMARE to say the least!! Bought a new house so had to buy furniture, and paid extra for delivery and set up which they could not even assemble (loft bed) had to fight for a refund because i paid for the delivery and set up but they only gave me a partial refund ($200 of a $500 charge!) Customer service SUCKS. I am number 147 in phone line!!! I purchased a living room set and only received couch and ottoman. They did not even have my love seat and over size chair down for delivery now All of a sudden now my purchae will not come until APRIL OF 2022 i purchased in September 2021!! I'm so fed up with all of this all I want is a refund and return the ALREADY BROKEN ottoman and couch since it won't be a complete set. HORIBLE EXPERIENCE! WOULD NOT RECOMMEND read more

WORST COMPANY EVER! BUYERS BEWARE! I received all items damaged. I tried calling the office for 5 straight days. Couldn't ever get a hold of a manager. I went to the store to cancel my order and the manager said he couldn't cancel it there and then. After changing their story multiple times, they finally said they could cancel it after hours but not while I was there. I said I wouldn't leave until they cancelled it and they threatened they would call the police. When the furniture was delivered, all damaged, the driver called Ashley. Ashley rep said they had a VIP program where mangers would review it prior to being shipped. The manager denied having such a program. Worst experience ever. read more

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Awful!!! Don't go there, some sales reps are awesome and the rest don't care unless you are buying big. Worst refund policy ever, I wanted to upgrade and buy a bigger kids bed set and they declined, everything was still in boxes in great condition. Had to go buy the matching dresser unfortunately and the pick up process was the worst, I needed an early appt due to borrowing the van from a relative. Couldn't accommodate and awful disrespectful service. Tip, use the Ashley online price to match the store price and haggle for any extra services. read more

The in store service is fine. It's clean, well laid out and the employee was friendly. It's AFTER your purchase that it all goes sideways. Our furniture was supposed to be delivered 8/8 and minutes before it was supposed to arrive (and after we dragged ours to the curb and paid the city to pick up) they rescheduled our delivery. We sat in camp chairs for three additional days waiting for the delivery. Our coffee table was "back ordered" and we were told probably about 4-6 weeks. Well, that was the first week of August and here we are in a new year and five months later and no coffee table. They never call/email/text with updates. You have to call them and the wait time for an operator can be up to 2 hours. See photo. read more

Ashley Store - Wait time to get call picked up by Ashley Furniture - Furniture Stores Near Me - Montclair, California

Came today 4/23/22 looking for a couch and Leonard assisted us, has great personality, He helped us find exactly what we were looking for! Very happy with his service, and patience as we walked the store looking for our couch. read more

My husband and I came just to look at the all day half off sale. The floor room is a pretty good size with a lot of really good diverse quality furniture for indoor and out. We ended up purchasing a really great couch, mattress and wall decor for an incredible deal! Matthew was our sales associate. HE is the guy to see for so MANY reasons. He is knowledgeable, honest, respectful, and super helpful just to name a few. We are really grateful for Matthew and his genuine help despite the chaotic busy. If you want a REAL sales person, he's your guy. ***UPDATE*** Matthew no longer works there but the most recent visit was exceptional as well with the help of Samantha Mann. She is your go to. She is cute, nice, knowledgeable, genuine and is definitely looking out for you and not just a sale. Thank you Samantha. Ashley should clone you read more

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As soon as we entered we were greeted by Roni, she was prepared and brought the vibes for what we were looking for. We came in with an idea set on a sofa and loveseat, she showed us some really great ones as well as introduced us to durapela its a newer material similar to leather, seems more durable and feels nice. The price of the living room sets were so affordable, for future purchases I know where to come to, thats Ashley furniture in Montclair ask for Roni she will guide you to the best. read more

Warning!!! Do not EVER make a on line purchase thru Ashley furniture unless you have several hours to spend on the phone, multiple days off to recieve orders that never come or come damaged. The customer service center is no help at all. Consider yourself warned...order at your own risk. read more

My fiancé and visited Ashley furniture several times purchasing about $10,000 between us. the last time we were there we bought a pair of lamps that was not coming from their local warehouse and was shipped UPS a couple days later. We were in the process of moving into a new home so we were not able to get to them until 5 days later once we were in our home. They were delivered to our new place and we were there and able to put them in the house right away. One of the lamps was broken so I called and because it was not opened within their 72 hr time limit (which was on back of order in small print) they would not replace the broken lamp. After the amount of money we spent , they should have replaced the lamps that were $79.00 . They have a no return policy with their store even on situations like ours. ABSOLUTELY NO RETURNS!! I highly recommend inspecting everything and reading all the small print. They will not make any exceptions once it's in your home and they leave. If you decide you don't like it or it's not the right size and just need a bigger size, etc. ... you're screwed! They need to change their policy when it comes to returns. We will not be returning to that store , EVER!!!!! read more

Shop here as if everything were FINAL SALE. I bought a couch and was lucky enough to swap it out for something else. I think their couches are mediocre and pricey but I wanted to try something out before buying. Pros: -nice and clean in-store selection Cons: -poor customer service -very pushy sales associate: "the deal will end today" or "if you walk out, you're going to miss out on the best deal this year" -high prices for furniture TIPS** -go to another Ashley's, I went to Santa Ana and they gave me 65% off retail -they have year-round deals so don't feel pressured to buy -they do not tell you they price match, so go online and check their prices and tell them to match it!!! -look for coupons via posts mail for extra discounts -a lot of their products can be found cheaper online through other major retailers like Target and Walmart (search for the name) -returns will account for a restocking fee -pass on this specific location read more

I bought a bistro table and chairs from Ashley Furniture they brought me a bar size bistro table and regular height chairs. I refused delivery on the bar height table so they had to take it back then I waited 30 minutes on hold for someone to answer the phone so I can tell them they brought the wrong table and they said I had to wait 24 to 48 hours for them to reschedule a delivery of the right table. All the while the man on the phone was acting as if it was my fault because I refused delivery! I didn't refuse delivery I made them take back some thing that I did not order. Unbelievable I will never shop at Ashley furniture ever again! Unprofessional staff! read more

Ashley Store - If you sit in these chairs, you can rest your chin on the table. Unbelievable! - Furniture Stores Near Me - Montclair, California

Very frustrating place to buy furniture. If you can go somewhere else please do. If they offer insurance, DO NOT GET IT. It's useless, they're going to try to convince you to get the insurance but just don't. I feel bad for the employees at this location, there's a mid 50/60s Hispanic lady who's just angry and has attitude for no apparent reason. Definitely never buying from them EVER again read more