The worst place to buy furniture. The high-pressure sales and the lady manager at this place was the absolute worst. I will never step foot in this place ever again. I would even go there if they were giving their furniture away for free. Stay away and find another place. Trust me in that! read more

Don't use this terrible store or their website. They have nothing in stock and won't even sell floor models which is ridiculous. Oh also when they have a sale, they advertise it everywhere but guess what it's not what it actually says it is and doesn't apply to the items they pick and choose. Thank you Ashley Furniture for not having our table in stock and now we will not have a table in our home. Screw you. read more

I will never buy anything from them again. We bought a lot of furniture from them. Had problems with 2 pieces. Been 6 months and just got yelled at in my own home because I questioned a replacement piece that was wrong. "why does it matter? It's a leg?" Seriously?!?' NEVER AGAIN!!! Don't waste your time, your money or your sanity!!! read more

I bought a dresser online from them. They chose the delivery date and i confirmed it twice with them. I stayed home all day and they had the audacity to email me saying it's been changed. They told me the day of no notice at all. I proceeded to call them and they said they weren't sure why it wasn't delivered today and that they will reschedule it a week later. On top of that she said they would make a note on not to change the delivery date , shouldn't that already be a given when someone confirms a day. NOT TO JUST CANCEL AND CHANGE IT. This place is ridiculous and obviously don't know what customer service is all about. Should've listened to the previous reviews and not bought anything from this place. read more

This place is useless. They don`t care about customer service nor customer needs. They are only interested in getting their commission. The salesman tried to place a wrong order with me and just gave a bunch of useless excuses. He led me astray with wasting my time than got the manager involved who was no better. The manager tried to convince me that they don`t have and/or carry the zero wall recliners as they are on their website. Instead he tried to get me to buy an expensive electric recliner that I did not want. I eneded up walking out and going down the road and buying the exact Ashley zero wall recliner that I was looking for from a better company. I even came back and told them that they lost a customer and a commission as I bought what I needed elsewhere. Never shop there. Nothing but car salesman that don`t care read more

The issue here was the experience I had with the salesperson. I went here a couple of weeks ago to purchase a coffee table. They were having a sale where everything was half off if you buy the $50 warranty for 5 years; it was 40% off if you didn't purchase the warranty. The price goes up either way with their delivery fee, so I tried avoiding delivery and the warranty to make the deal worth it. When I let the saleswoman know I didn't want the warranty or the delivery service, her entire persona changed. She went on to saying she doesn't understand my thinking and why I wouldn't spend $50 if it's only $10 a year. She added that the sale wasn't approved by her manager and she was putting herself out there to "help" me. I understand trying to help a customer with a deal, but why offer a sale when it's not approved? This continued and I finally asked if she could please see how much the total would be with just the 40%, no delivery fee, and no warranty fee. She went on to saying "I don't understand your thinking. It's only $50 a month, it doesn't make sense to me that you don't understand me." At that point, I told her to cancel the order and I walked out. It doesn't have to make sense to you why I don't want an offer. At the end of the day, I'm the one paying and if I don't want a warranty for whatever reason, it's my choice. Overall experience was terrible. I wouldn't suggest this place to anyone. read more

I bought over 1300.00 worth of furniture and plan to buy more and everything was good until the pick up of my dining set. I did buy an almost pristine dining set from the clearance area, in very good condition until.................... Their employees loaded the table UPSIDE DOWN scratching almost the entire length of the tabletop. The table top was scratched by pushing table top on the bed of the van. Ashley does not want to take responsibility. The manager Chris, does not want to take responsibility. Shop someplace else. That's what I recommend. read more

First let me say there policy of following you around the store and not leaving you alone for a second is really irritating. I'm not sure if they think you're going to try and shop lift a couch or mattress but it's super annoying. My wife likes them so we had purchased some furniture for our new home and due to some personal issues we had to cancel part of our order. The order had been paid via ATM and with Synchrony credit. They refunded the credit portion but never refunded $2,800 paid via ATM. On our third trip to the store to try and resolve the issue for some reason they decided to cancel the rest of our order (a 3k dining room set) but still won't refund our initial order which we have receipts for and the cashier admits they owe us. I don't know if we are going to have to sue to get our money back but they have lost out on a lot of purchases we were planning to make this month. If you shop with them hopefully you never have a return because apparently it's impossible to get your money back. read more

ZERO Stars. Buy here at your own risk. You will pay for the furniture and may never actually get it. Talking to anyone on the phone is like talking to a wall. My dog is smarter than these fools. And since they already have your money they could care less about you as a customer. Waited for a couch for 3 MONTHS! Also, they will gouge you in shipping costs! And try to break up your shipment into as many as they can get and charge you $269 each time. read more

15 weeks later and still no furniture. My order went from 6-7 weeks to now Ashley is telling me NO TIME FOR ESTIMATED ARRIVAL! I have reported this business to the better business bureau for fraudulent sales tactics and deceiving customers. Buyer Beware !!!! read more

Had a very positive experience at this location. The salesperson, Joe M. was extremely friendly and helpful. He went above and beyond to assist us with our purchase. It did take around one month to receive all the product, but the communication from the company was great and the delivery and set-up were fast. read more

Bought an electric recliner last April. By June or July the seam on the foot rest was coming apart. Ashley and the warranty i paid for days it's not their problem. Said I was wearing it out. No, the seam was sewed wrong. Said they would put new fabric on it but I'd have to pay for the fabric. I now have the money for the fabric. and no one calls me back to order it and getting through is awful. i have waited over an hr to speak to someone and also put in for a call back. Nothing happens. The tear is worse and I'm so frustrated poor quality and no customer service that calls back read more

How is this place still in business? I ordered a mattress online after much reviewing and comparing, based on the fact their website stated the stores were closed due to COVID-19. It arrived 8 days late in a tightly packed box that was incredibly small for a coil and foam mattress. Even 48 hours later it did not inflate to a usable mattress and clearly doesn't have coils. I began contacting customer service just 2 days in, as I read their instructions on the 3-day limit. Today, 4 days later, I still have not had any of my 10 calls answered, a return call for any of my 7 voice messages nor a response from any emails through their help system. To boot, their phone tree disconnects you after holding for just 15 minutes. Only buy or order from this organization if you know for certain what you're getting. read more

Marketing Gimmicks and Marketing Ploys! I went to this location and then to their outlet in Lathrop and the prices were the same! Additionally, they charge for shipping/delivery to your home. I'll admit, some of their furnitures look great, but the sales people are all about meeting sales quota and getting that commission! They raise their original prices, then have a sales promo.. at the end of the day, you pay a lot not knowing you actually paid almost retail/full price for everything. The sales folks could reduce the price if they want, but they wont because they want the sales commission. Let me give you Yelpers a tip...browse here, get the prices, take pics of the item along with the item number then go to your LOCAL mom/pops furniture store and ask if they utilize Ashley as a vendor. If they do, obtain a quote from mom/pops for the same products, then negotiate downwards. Mom/pops will almost ALWAYS beat Ashley's Homestore plus you get free delivery! Ultimately, you will save MORE money buying the SAME product from a local furniture store...AND you dont have to deal with all them pesky sales people at Ashley's! read more

Very rude customer service fuck this place I rather keep getting my furniture from Macy's read more

On 11/6/20, I went to Ashley Home Store to purchase some living & bedroom furniture. Gabriel assisted me, and I purchased two beds, mattresses, and a living room chair & ottoman, most at a very good discount. I was told that the ottoman for my living room chair was on back order (which was fine with me), but after my furniture was delivered, I realized that I didn't have room for the ottoman, so I called to cancel that part of my order. That was where their service was greatly lacking. When you call their main number, apparently it goes to a call center or central location, not the local store. The message says that if you're on hold for more than 15 minutes, basically, your call will be dropped, so they recommend you leave a message & someone will call back within 48 business hours. I left a message on 11/16/20 & did receive a call back. I spoke with "Brittany" and she told me that she cancelled the order & I would receive credit on my VISA within 7-14 business days. On 12/6, I received a call from a "Kim" at Ashley telling me that my ottoman would not be available until March 2021, and that I could come in to pick out something else. I called again that day, and left another message that I wanted the order cancelled, and reminded them that I had cancelled the order on 11/16. Again, same message. I also went online to chat with them. I got through to someone right away who said she would connect me to the local store. After over 10 minutes waiting on the chat, I received a message that the chat volume was so high it would be quite a wait and to try again later! I received another call from "Brittany", and again, she said she would cancel the order & I would get a credit. On December 22nd, I received a call from "Bradley" apologizing for the delay and stating that the order had been cancelled, and that I was credited. I checked my VISA account and was credited on 12/21/20. So, this whole process took over a month! Also, a couple of years ago, I helped my son purchase furniture from Ashley in Hayward, CA. He had numerous problems with delivery - including a delivery at a time when he advised them he would be asleep (he works nights), a delivery of damaged items, and one delivery they were in process of delivering to Modesto because I paid for the furniture and I live here. After a month or so of waiting, they finally delivered the undamaged furniture to his home. So, long story short, the sales part is easy, it's the delivery and/or refund process that is completely inefficient. So, if you're in no hurry to get your furniture or a refund, or don't get frustrated waiting on a call or chat for long periods of time, you'll have a good experience. read more

I have been waiting almost a year to have couch cushions replaced that started tearing not even a year after I purchased my sectional I have gone through so many people and so many arguments the technician came to my house didn't even come in the house they want to say that the dialogue on the furniture is changed and it might not match and I said well give me a refund then the store manager try to tell me oh well the cushions we ordered match perfectly with the couch we have in the store that's your couch.. I said that's funny your other manager and an employee told me you guys no longer carry that couch straight up lied to me worst customer service ever!!!! read more

What can I say after reading these reviews this place is a fucking joke and so is their customer service! So this is what happened with me today while I was at this shitty location. Horrible experience - I went in the store and they said they had a 50% off sale going on which is the biggest lie ever cause it all adds up to be the same. I was working with a lady and she was really nice she was going back and forth asking the manager for pricing help and coming back and telling me what the price would be for the furniture. It was taking a bit of time I had my mom in the car. However, we started working with the manager he was nice and helpful. Since, I had seen a bedroom set online I wanted to see if they can price match it from the online price. It was saying 2500.00 for the whole set but the manger told me the best he could do was 2800.00. So, I was working with him to lessen the price and behind him was a Indian lady don't know her name who kept mean mugging me and staring at me. Then she gets up and says "there's only so much we can do" and shakes her head very rudely while saying that to me. I replied to her and said "but I'm not working with you" she then said "what" and kept staring and I said "I'm working with these two not you" . I honestly don't know what her problem was she was very rude. She should never butt in when I'm not even working with her. I would take my money else where! Hopefully she's happy now she cost them a sale with her loud mouth! I've been to the location in Mountain View and lets say they actually help their customers and their kind. read more

I see a lot of terrible reviews on here and maybe I should have checked and read before I went in however my family and I were super happy with the services we received yesterday. We were met by Crystal Marquez and she was absolutely fantastic. She was kind, professional and the part we loved the most was that she was straight and to the point. She didn't discriminate that we looked young (many businesses make this error). Crystal gave us the options that the store had and she worked some magic for us making it affordable. Thank you for a positive experience! We will definitely be coming back to YOU and referring our coworkers, friends to CRYSTAL! read more

They deliver two sets of couches, and a vanity. And the couches had a hole on the bottom. Called and they came out to fix that. The day we got the items we ordered. The vanity was missing parts. It's been over a week and we still haven't received the parts we need to for it. When they came out to fix the bottom of the couch. We told them the other couch is not reclining back correctly and the guy had an attitude. Saying he is not going to fix that. We called the number and told them. I won't buy anything else from them. We aren't the first people to have problems with them!! read more

This place is the worst, Ashley furniture are a bunch of scam artist. Their quality is the same as any other mom and pops furniture places near by. So they make it look all nice it you and fancy. Wait till you get your shit delivered at home. I spent 2,000 on a king Frame and dresser. Payed cashed, upon arrival the guys were pretty cool. They left and I didn't check if the bed was sturdy or set appropriately. Little that I know my bed was all loose and moved like shit. One of the dressers drawer was broken, i tried calling the manager and this asswhole never answered me. I'm not one to write a bad review but this store is nothing but a scam to take your hard earning dollars and shove them up their ass. DO NOT BUY FROM ASHLEY FURNITURE!!!!! BE WERARE!!! Take your business elsewhere. read more

The worst experience I have ever had in my life at the Modesto store . I bought a bedroom set which included a serta mattress they delivered a foam roll out bed 4 inches high I took photos while I was purchasing the set I asked the sales lady Zoey more than once now this includes everything she wrote it up assured me yes it does I went in there today and was told by David Hugens I guess the store manger that there was nothing I could do no returns no explanation on why they are allowed well straight lie to their customers please do not go to the Modesto store. Thank you read more

Don't buy the protection plan... It's a scam!! Nothing will get replaired or replaced. The protection plan company will just give you the runaround. read more

Avoid this store , defective items, un accurate delivery dates keep changing, idk how this store still open they suck at customer service . They will only be waiting in front of the door to make a sale after that you're on your own if you have a problem with the product no money back only store credit even if is their fault. Hope they go bankrupt.ps they don't even deserve that star read more

Came in to Ashley's furniture and the service is horrible, we looked a a few living room sets we were told that they had one that was an excellent price the sales person was reading the display paper telling us it comes with this and that, when we accept the price she asked if we wanted to insurance she said " oh that chair dont come with the set but it was in the same area and she read off everything and it was included in the items, so I talked to the manager and she would not help. So for customer service they are not good at all. read more

Update on my post... I cancelled my order and demanded a refund. Not only did they cancel my delivery date because they said they didn't have the correct contact info (they had called and text numerous times the same week) but the customer service reps will put you on hold and then all of a sudden your disconnected. The worst customer service I have EVER experienced. I will not by any furniture from this company again. I should have done my research. Numerous poor ratings all over the internet and it's not just this store. read more

Would do -5 stars if I could... absolutely the worst furniture... better off going to IKEA. We've had our bed set for about 3 years now and the bed is completely broken we have to replace it. About all The dresser drawers are broken and don't open and close properly. For the amount of money spent the quality is crap. Go somewhere else! If you are gonna pay $$$$ go somewhere where the furniture will actually last. If I would of known how shitty the furniture was I wouldn't have bought it. Next time I'll be doing my research! read more

Bought a $3500 couch 10 moths ago with a added 5 warranty that would cover everything. Couch broke after 9 month, technician came out and was told he was ordering parts and will return in 14 days. 30 days later after numerous phone calls and hours on hold, I was told that it is not covered under their 1 year replacement warranty or under the added 5 year everything covered warranty. Just a heads up for anyone planning to buy from them, horrible product but even worse customer service department! read more

Bought about $3400 worth of furniture on 11/28. We were asked to point to a sheet of paper and pick a delivery date; 12/8/20. Didn't happen. We called 3 different times to customer service. Very hard trying to speak to someone. It is 1/4/21. Still no furniture. We were given 3 different delivery dates. The best customer service could come up with is, "you guys shouldn't have to wait like that, I would just cancel my order." Yes, could do that. I want to see this through. Will be interesting how this ends. You guys come to town as a new business, and you can't possibly be targeting repeat customers. We won't buy from here again. Btw, latest up date was that the completion of my furniture delivery won't be in your warehouse until 2/2.. smdh read more

Extremely pushy and unprofessional staff. Don't come here unless you enjoy being followed around and questioned every few minutes. Upon arriving, we were asked if we needed help. We explained that we were browsing. The woman said to let her know if we had questions. No issues yet. Through the course of us browsing, we were followed and hassled by multiple sales associates, including the woman who we initially made contact with. She again said "Do you have any questions?" to which I responded "No." She says "Well, are you GOING TO have questions?" I politely let her know that they were being pushy and that, if we had questions, we would ask them. She gave me an attitude, responded with sarcasm, and said "It's better than not helping you at all. So what you're saying is you want me to get out of your face?" We immediately left to the next store. Literally can't stand harassing, pushy salespeople and Ashley's on Sisk is a prime example. read more

The salesperson John was very nice, was about to buy a furniture set until we heard the delivery charge is $149. That seemed a little steep for delivery, especially since we were about to spend $3500. The next day we decided to make the purchase anyways, I called Ashley to ask when will the items be available for delivery. They never answered the phone, got a automated message for me to stay on the line. I stood on the phone for 14 minutes and still no one answered. Going to take my money somewhere else. read more

Grab a snack its a long one So let me start out by saying, I LOVE the furniture I purchased. Ive purchased my first living room set from Ashleys (southern california) 6 years ago and everything is still in fairly decent condition. So personally, me and my husband do not have the best credit, we were looking for a lease to own option and we knew our options were limited, after about 4 other stores and several hours later we decided to try Ashleys before we drive home (just over an hour). We walked in, and noticed an employee talking with an elderly woman, no problem we'll wait our turn, well she ended up walking away and he helped us. We explained out financial situation and he seemed hopeful, so we tell him what we want and start looking, and he started suggesting things we werent even talking about. Dont get me wrong, I understand that salesman mentality, cross sell everything, but thats not what we needed. It was like he kept assuming our living arrangements, we are moving into a larger house and needed to fill space rather he was showing us smaller space items, but again no big deal we just corrected along the way. BTW, yes with everyone wearing masks that was nice but it was very hard to understand everything everybody was saying, i felt myself getting confused ALOT. Anyways, we know productions were stopped due to covid so we asked right away how does the stock and delivery ETAs look, he did explain some items are on back order, so it can take 3-5 weeks BUT he's done alot of orders recently and products do show ETAs of just a week or 2, so that made us very optimistic. We applied and ended up going to the secondary finance option, and another gentleman came up and started to explain the option but spoke so fast, couldn't hear him due to the mask and he walked away. So we ended up picking out a living room set, extra rug, recliner, and a couple of bar stools, super excited and then we realized hey we're a little over budget with delivery and everything so we took off the barstools, no biggie we'll get them later. So now its time to do the paperwork, so we start that and our sales rep is at the computer and typing away and he needs the store manager (im assuming he was wearing a suit) and they start talking and amongst themselves stated they won't deliver to us, and after a few min the manager said, "this is gonna take too long im going to help "another sales rep" ill be right back" he was gone about 10 min came back and finished us up in like 5 min. We thought that was so rude since, clearly we weren't longer then the other transaction but dang, we heard you, what a way to make us feel bad. Anyways they start telling us the details, but didn't say anything about the delivery until we brought it up and hes like oh yea we don't deliver youll have to pick it up, why couldn't they tell us that when he first realized it, also we told our rep in the beginning where we live and he said no problem. So we have to pay delivery ourselves, instead of it being tacked on the bill and we would've made payments towards it. So we start doing our paperwork and we realized, after the delivery was taken off we could've afford the barstools, but it was too late for that now, it was just very frustrating, they didn't even try to include us in any of the discussions or decisions. And then after all the paperwork we are informed we have to do a down payment, nobody told us about that, oh and the furniture won't be ready for 5 weeks and our sales rep said, "well you know i told you itll be about 5 weeks", like yea you said that but you also said alot of things to make it not seem like that. Honestly, again I'm very happy with the pieces we picked, but the staff was not friendly at all, nobody says excuse me when trying to squeeze by, employees huddle and talk about their sales instead of saying hello, they don't disclose everything, they are too focused on making that sale then being personable. I was so over being there I just wanted to go home, ill most likely do business with ashleys again but I will not be going to that one ever again. read more

I have to give a shout out to our sales rep Joe. Shopping with twin 3 yr olds is not easy, but Joe wasn't fazed. Regardless of our many questions and indecisiveness, he was patient and allowed us breathing room to look around and shop. At the same time, he was available at the right time to assist us with pricing and ideas. If you are looking for someone who can provide you great service, Joe is the way to go! Great job Ashley HomeStore on all your team. read more

After ordering a couch and loveseat, August 19th, I was given an estimated delivery of September 12th. I received a delivery confirmation on September 8th that the delivery would be there September 12th. On September 11th, I received a text confirming the delivery between 3-7PM, so I took off work to make sure I was there. The time came and went. I NEVER received a phone call, email, or text that it was not coming. I had to call them and find out that the couch set was on back order and that it would not be here until October 17th. Same exact thing happened and after taking another day off of work to be there the 17th, they only had one piece of furniture and said the other was again on back order until October 18th. Today, I called and they said it was back ordered again until next week. A family friend said they waited 8 months for their furniture to be taken off back order. I will never buy anything from them. Especially since I had to continuously call just to find out why my furniture is not being delivered. They never communicated with me ahead of time and just expected me to keep taking days off work for them to NEVER deliver the product. read more

DONT TRUST THIS COMPANY OR THEIR DELIVERY COMPANY. Purchased furniture here in October. When the deliver guys came to drop off our furniture, one of them asked to use the bathroom. After they left, my six week old husky puppy went into the bathroom and found A BAGGIE OF METH!!!! My husband has spoken to the manager both over the phone and in person multiple times and have yet to correct the situation ( refund of delivery service or fired the perpetrator). What kind of people are they sending into our homes?? They don't know/don't care. I would also like to add that an employee of Ashley voted this review as "funny." Instead of liking comments, work on your customer service. read more

Ashley Store - Called the PD to have this removed from our home and filed a case. Unbelievable and completely unacceptable. - Furniture Stores Near Me - Modesto, California

Marlene Serita and jerry suck as employees I've been waiting for furniture since June 12 still nothing and they keep bullshitting with me worst experience I've ever fucking had with this company. Jerry stayed on the phone and some other guy just sits on his phone doesn't welcome me or anything jerry sucks as a manager read more

Ashley Store - Him not doing anything doesn't say hi or look over - Furniture Stores Near Me - Modesto, California

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Kids and I wandered around a bit just checking things out. We were approached about three times by people ready to assist us, which in my mind isn't too many or too few. Unfortunately there was no furniture which suited our jnterests, everything was pretty traditional overall. There were some very comfortable beds on display, and we were able to lie on many without any hassle, so we may buy our cozy beds from here. All in all, a good buying experience without finding what we were looking forz read more

I purchased a mattress from them thinking I had gotten the correct one for me after sleeping on it for 3 days I had to go to the chiropractor because I was in so much pain. Call the customer service department and was told I needed to sleep on it for 30 days and the would send an inspector out to look at it. Nothing was ever told to me that I couldn't get an exchange during this whole transaction. I've had conflicting conversations three different times each giving me a response that encouraging me that I could make an exchange. Just told nothing could be done. Not professional at all. If you go buy a mattress just remember your stuck with it for life read more

I did a lot of research before I made my purchase here. I had heard so many bad reviews, not only about Ashley's furniture but also their customer service. And to be honest, even though I had found a set I liked online, I was VERY hesitant. My first visit in the store I was welcomed by Geri. She was friendly and seemed to have a lot of knowledge on the furniture. She didn't follow me around the store, which I appreciated, and I was able to browse without feeling pressured. She checked on me periodically to see if I had any questions. I visited the store a couple of times before I made a purchase and each time, I asked for Geri. We went back through all the inventory again and again looking for a piece I would be happy with and more importantly, one that would fit in my living room!. I appreciated all the information she had about the furniture because it made me feel like I knew exactly what I was getting. I picked a grey sectional and it was able to be delivered within 2 days! The delivery guys were on time, friendly, and made sure everything was right before they left. Ashley Furniture has a lot of bad reviews, and like I said, I was hesitant because of them. But Geri was the selling point for me; she was knowledgeable and friendly, and that's why I went back. A sales job like this needs people that have knowledge and expertise of their products, like Geri did. Maybe then they would have more positive reviews. read more

My wife and I bought an entire living room set from Ashleys. Bought the 5 year warranty spent extra money on it. We get a tear in the couch, call Ashley's and get the warranty companies number, call them and they send someone out who staples the rip in the couch, it doesn't hold. We call back, now all of the sudden it's not covered. My daughter cut her hand in the staples. We call Ashley's and get there's nothing we will do. My asks "well you are the ones who sell this warranty and won't back it" there simple answer was no. I will never recommend this company, terrible customer service and they do not back their word. I get it they are not the warranty company, but they sale it, so it is direct reflection on Ashley. Go spend your money somewhere else please put this company out of business! read more