Honestly, I wasn't expecting mattress shopping to be this easy…read more Sean and David completely changed the experience. From the start, they were welcoming, real, and super helpful without being pushy. They actually listened to what I needed and helped me narrow things down in a way that didn't feel overwhelming. You can tell they know their stuff, but more than that, they care about getting you something that works for you, not just selling you whatever's expensive. I left feeling confident, taken care of, and actually excited about my purchase. If you're coming in, ask for Sean and David. It makes a difference.

I was looking for a new recliner and was told to try here. There were only three to choose from and…read morenone of them were comfortable for me. The sales person was okay, but not really helpful.

First of all Michelle and Justine are terrific! It's a family run business and it couldn't be…read morebetter. We purchased a mattress and adjustable platform for our upstairs bedroom about 5 years ago. Everything was perfect! Five years later my husband is having foot surgery and needs a downstairs bedroom for recuperation. The mattress we have downstairs is not bad but since we are used to adjustable platform why not just do some investigating. So we decided on a mattress and I took the chance of calling their magic number and Justine answered. I told her the situation and she spoke with Michelle, her sister, and she actually remembered me! I told her about the mattress I was interested in and she even suggested an available upgrade and at that point I ordered the mattress instantly along the adjustable platform. Their knowledge, service, and price cannot be beat! It was delivered by Ray and he was so nice and helpful! I cannot say enough good things! They are the best hands-down!

I had a terrible experience with Mattress Wholesalers and David Butler. Here's a timeline of how my…read moreexperience. In the original quote, David said he keeps "pressure out of his sales. We let our values speak for us!" You be the judge of what these values say about how they operate a business and treat people. -All dates 2024 -7/21: order placed, "Delivery 3-4 weeks". They didn't have the mattress in stock but took 100% payment up front. -8/6: No contact through today until I checked in. David said the business had a power outage. Said "we will have it shipped out by Friday next week" (8/16). -8/16: No word from David. I message again and ask where the mattress tracking is. David said "Sadly its on this weeks truck but the truck sustained a breakdown so isn't showing up here now til Tues 8/20. I''ll ship it Wed 8/21." -8/21: No word from David. -8/23: Still no contact. I messaged and asked for tracking. No response until the next day. -8/24: "I was not here to receive the truckload that your mattress is on. That never made the trip up due to a blown engine." Says it'll ship on 8/28. And if it doesn't ship by 8/30, he'll give me $100/day refund -8/30: No word from David. -8/31: David messages and says they received the mattress yesterday. He said he'd inspect it today to prepare for shipment and chat with me around 6pm. He did not contact me. -9/1: I sent a long message to David express frustration with the various broken promises. He messages back without apology and said it was Labor Day weekend so they're really busy. He would ship it Wednesday (9/4). I asked for confirmation I'll receive $100/day refund, as we were now past his self-imposed deadline. David says he'll have us tracking Wed (9/4) and he's done "Wasting his precious time" trying to ship faster and "done apologizing for things outside his control." -9/4: No word from David. I asked for the tracking number. David responses: "I do have one and left the office where it is! Tomorrow I will send you a copy of the paperwork with routing number and todays date." -9/5: David did not contact me. -9/6: I message David: "Please provide me the tracking today. Thank you." No response. -9/7: I message David again: "Can I please get an update on my order please?" No response. I called the business multiple times with no answer. -9/8: David messages me (Now 4 days after he said he had tracking at the office). He says he's been given some bad information which is why he's provided me "bologna stories." He says I can cancel and receive a refund. He offers $200 in addition to my refund for the troubles. -9/9: I request a refund. He asks if they can have one more shot at the sale and take an additional $400 off the price of the mattress. -9/10: I say yes, if he ships it by 9/14. He responds: "I will follow up and see if that's going to happen or not? Okay, thank you I will get back to you within 24hrs as I'm not in today but will do my best!" -9/13: (72hrs later) No response. I message and say "You told me you'd follow up within 24hrs, and it's now been more than 3 days and I haven't heard a word. I would like my order refunded." -9/14: David responds "Understandably! Sorry it didn't go well for whatever reasons? I will submit your refund on Monday with bookkeeping (9/16). I will be adding $200 as promised as well." -9/20: I request confirmation the order has been refunded. David said he will get it for me. -9/21: David messages and said the return was processed Monday (9/16) and takes 7-10 days. He said I'd hear back by Monday (9/23) with proof. -9/25: No contact. I message and again request proof of return. -9/26: David responds and says he will ensure return receipt tomorrow (9/27) if I haven't already received the refund yet. -9/30: No one again contacted me for 4 days. I have not received proof of a refund. I contact my bank and they say I do not have a refund pending on my account. I message David and ask where my refund is. He does not message back. Shortly after this I reported the transaction to my bank. -10/4: I messaged and told David I'd disputed the transaction with Visa. I asked he please refund me the money so I could cancel the investigation. -10/15: I never heard back from David. Via the chargeback investigation, I received a full refund. I did not receive the $200 additional refund David promised me. I don't say this lightly: this was the worst experience I've ever had with a business. David strung us along, lied to us repeatedly, and despite his promise, didn't refund me the money (at least not until Visa investigated him). He also knew I lived 2,000 miles away and it would be hard for me to seek recompense for the transaction. It felt like he was just stringing my along until I was beyond 60-day limit to dispute with the credit card company (fortunately Visa waived this for me). Avoid, avoid, avoid. I lost so much sleep and had so much extra stress in my life because of David Butler.

Benny was so helpful! He got us in and out very quickly. We told him exactly what we wanted and he…read moregave us the options! We got a twin bed for a great price. Benny carried it out to our car and gave us some pointers about the bed frame we got (from somewhere else!). We will definitely be returning.

Benny was awesome ... very knowledgeable and not pushy ... very happy with the service ... even did…read moreset up and removal for a very fair price ... will recommend to everyone

Depends on what you are looking for. They do not carry day…read morebeds. The sales person was helpful and I appreciated that.

We ordered a table. They delivered the wrong table and on top of it. It was broken. I called…read moremanagement. They weren't there. They sent me to customer support. The lady hung up on me because she didn't want to fix the issue. She told me I needed to call to do an exchange when it wasn't an error on our end. This was ordered incorrectly now my mom has an incorrect order that she paid $900 for and nobody wants to fix it. Worst customer service by Ophelia and to hang up on a customer because I'm telling them that I shouldn't have to call to an exchange an item that I didn't order and it was ordered wrong. They do not want to help when you spend a lot of money and they made a big mistake.

Great service! I…read morecame in looking for new mattresses for my home. We had a split California King and full bed that needed replacement so we came by the Mattress Firm on Sisk Road. We were greeted by the friendly and incredibly knowledgeable store manager who started helping us immediately. We explained that we were unsure how or if we wanted to go about replacing the split Cal King since it is an expensive Sleep Number bed that could be repaired. The store manager kindly gave us a bunch of informed options. He completely understood where we were coming from, providing options for keeping the bed split and informed us we could keep the same adjustable base and frame we currently have without replacing the entire structure. We ultimately decided that the best choice for us would be to simply have it repaired. He did an amazing job at outlining the costs, describing the differences between firmness levels, and advising us on the types of beds that suit our sleep style best. It was refreshing not having a salesperson tell us we need to purchase many unnecessary add-ons - he even encouraged us to utilize what we already have or not make the purchase at all. After telling him I am a side and stomach sleeper, he recommended a Sealy bed that I immediately fell in love with. He did not try to upsell the queen size from the full and respected our parameters (even though we did end up going with a queen size anyway). The store manager allowed us time to go out and find a new frame for the bed and come back later to finalize the purchase. He quickly got our delivery arranged in the time frame we requested, even including a bonus cover with the order. He told us that within a certain time period after purchase, if the price of the mattress we chose drops, we could get reimbursement. To our luck, the mattress was $100 off within the same week. We came back into the store and another friendly worker gave us the option of waiting for a check reimbursement in the mail or store credit, so we opted to buy a cozy sheet set with the credit. I was thoroughly impressed by the shopping experience and would definitely recommend this Mattress Firm location!

Helpful sales person, personable,no hard sells, and informative Competition (Mancini's) that I…read morelater visited was just the opposite in all matters noted.

We recently purchased a sectional at Modesto Furniture. We found exactly what we were looking for…read moreat a great price! BIG thank you to the owner, Anthony for answering ALL our questions (and we had a lot haha) and helping us find the perfect fit for our home. All in all it was a positive experience & we will definitely be going back. I recommend checking them out:)

I am writing to express my deep disappointment and frustration with my recent experience at Modesto…read moreFurniture. My visit to your store left me with an overwhelming sense of regret and disbelief at the level of service and quality offered. First and foremost, the customer service I received was nothing short of abysmal. From the moment I walked through your doors, it was clear that the staff had little interest in assisting customers. No one offered any guidance, and when I finally managed to track someone down, their knowledge of the products was shockingly limited. I expected a professional and informed sales team, but what I encountered was indifference and incompetence. Furthermore, the condition of the furniture on display was appalling. The items were either poorly maintained or outright damaged. It was disheartening to see such a lack of care for the products you are selling. When I inquired about the condition of a particular piece, I was met with vague answers and deflection. It was evident that honesty and transparency were not priorities for Modesto Furniture. To add insult to injury, your pricing strategy is nothing short of predatory. The exorbitant prices for subpar quality left me questioning the integrity of your business. It is disheartening to witness a company taking advantage of customers who are seeking quality furnishings for their homes. In conclusion, my experience at Modesto Furniture was nothing short of a nightmare. Your store falls far short of the standards one would expect when making an investment in furniture. I strongly advise anyone considering a visit to your establishment to think twice and explore alternative options. Your lack of customer service, the deplorable condition of your merchandise, and your pricing practices are a disservice to consumers. I sincerely hope that you take this letter as an opportunity to reflect on the improvements your business desperately needs. Customers deserve better, and I trust that my feedback will not fall on deaf ears. Sincerely, Thomás UPDATE Modesto Furniture's inability to handle negative reviews raises serious concerns about their commitment to customer satisfaction. In today's interconnected world, where customer feedback plays a pivotal role, a company's capacity to accept criticism constructively is essential. When a business reacts poorly to negative feedback, it not only damages its reputation but also suggests a lack of accountability and a refusal to improve. In the competitive furniture market, customer trust and loyalty are paramount, and a failure to acknowledge and learn from criticism can lead to a decline in customer satisfaction and trust. Just trying to help but I guess your ego doesn't allow it.

Awesome selection, excellent customer service, very courteous, patient. Overall an amazing…read moreexperience. P.S. Thank you! KJ

I ordered my vanity from here and specifically chose one that had Bluetooth features so I could…read moreplay music. When I picked it up, they gave me the wrong vanity even after confirming it was the correct one. I had even build the whole vanity and it had no bluetooth features. Because of that, I had to drive an additional 45 minutes back to Modesto to exchange it, which was really upsetting and inconvenient. Especially since I made sure it was the correct one and was told it was. I also had to wait 2 days to go back because they weren't responding on weekends.

Stopped by to check out mattresses as we had not shopped for one in over 10 years and we were ready…read morefor an upgrade. When we walked in we were greeted by a man, didn't get his name. When I asked for a hybrid vs foam mattresses he answered with a smart remark and giggled. When we told him we would just test the mattresses ourselves and look around he told us he wasn't going to guide us around and to no lay on certain mattresses. He was rude and we didn't feel welcomed at all. We left and took our business elsewhere.

Eric the sales person who helped me find my new mattress and the manager Stephanie were wonderful…read more They were pleasant, professional and super helpful. Thank you. When I need another new mattress I will be back here.

If I could rate 0 stars I would , the lady that works there gave me a price of 1300 for couches…read morethen called me saying it would be 1700 a week later explaining the shipping and tariffs. Then when I asked for my 200$ deposit back they kept giving me the run around and then finally asked me to come.Back with my yellow receipt for proof saying she can't do a refund without it. I had to call my bank to refund it. She is rude and hung up on me twice after telling her I was going to write a review of how she does business she says go ahead and hangs up. That lady I dealt with needs customer service Manners she claims to be manager yet doesn't know the price of what she's selling ? Ken was nice he tried but didn't know how to refund my money to my card claiming he didn't know how to work the machine? I tried a few times going back to get my money back but I work 6 days a week I don't have the time or energy to be going around in circles with these people Horrible experience, reporting to better business bureau never doing business with this furniture store. Save yourself the headache !! Mind you they are selling Ashley's furniture above Ashley's prices so I went to Ashley's and got the couch for cheaper . They couldn't even price match or sell me it 50$ cheaper to make a sale and when they called me they said no one would care or listen to my review. And they continue to contact me about the price dispute with different numbers after I told them I'm done with them they don't get the picture that I'm done ! They tried to sell me a couch set which I clearly have the receipt for 1300$ with 200$ remaining balance 1,100 then tried to change the price to 1700$ and now they are saying this in the text ( look at text messages ) I'm no longer responding to all their messages

We want to thank Tony for the absolutely outstanding service. He ween above and beyond a standard…read moredelivery. I broke our kitchen door in the process of the move and he stayed and fixed it for us!! What a blessing. We absolutely love our new piece of furniture! Thank you so much!