Amazing customer service. Arturo helped with matching with the right mattress that fit our needs.read more

Arturo was the absolute best! Ive had many problems with finding the perfect fit mattress for me…read moreand I was able to get so much clarity with the different types of mattresses and what's best the best for me 10/10 recommend!

This is the worst place to go to. I've been getting the run around months about my refund that was…read moresuppose to be paid back to me weeks ago after 2 months of waiting for my mattress that I paid $700 for. When the day came that my matress was finally delivered it was the wrong mattress. They never gave me back my money and never picked up their mattress. Michelle has been giving me the run around for months. not sure who runs this business but it is very shady . Still waiting For my refund.

First of all Michelle and Justine are terrific! It's a family run business and it couldn't be…read morebetter. We purchased a mattress and adjustable platform for our upstairs bedroom about 5 years ago. Everything was perfect! Five years later my husband is having foot surgery and needs a downstairs bedroom for recuperation. The mattress we have downstairs is not bad but since we are used to adjustable platform why not just do some investigating. So we decided on a mattress and I took the chance of calling their magic number and Justine answered. I told her the situation and she spoke with Michelle, her sister, and she actually remembered me! I told her about the mattress I was interested in and she even suggested an available upgrade and at that point I ordered the mattress instantly along the adjustable platform. Their knowledge, service, and price cannot be beat! It was delivered by Ray and he was so nice and helpful! I cannot say enough good things! They are the best hands-down!

Benny was so helpful! He got us in and out very quickly. We told him exactly what we wanted and he…read moregave us the options! We got a twin bed for a great price. Benny carried it out to our car and gave us some pointers about the bed frame we got (from somewhere else!). We will definitely be returning.

Great Selection, a wonderful collection of name-brand mattresses and bedding. Lots of floor models…read moreon sale. Pillow stuffing, which is something I had not seen before. All of these and some of the reviews I read, brought me in the doors. Unfortunately, my expectations didn't meet my experience. My experience was one of feeling that I was being scammed and pressured into buying a floor model. i was told that the price posted on the floor was for a different mattress and if I wanted that deal, then was would have to get the floor model. What finally pushed me out the door, was the refusal of the salesman to give me a warranty for my purchase and his assistance that I pay cash. The owner specifically told me that if I wanted a warranty, then I would have to pay $200 more!!! After stepping aside with my wife, we decided to leave. We'd had enough of the lying, scamming & predatory techniques employed by Benny. When We were in the car, he ran outside and tried to prevent us from leaving; at one point reaching into the car. Needless to say, never go to Sleep Haven Bedding!

Brandy was so helpful, right when my husband and i walked in, she immediately smiled and greeted…read moreus, helped us build a shopping cart and find the things we needed. She listened to our concerns and worked around them, showing us various actions around the store and helped us find financing plans that worked within our budget!

I do NOT recommend Bob's furniture!! I have had several issues with this Company, the newest is…read morethem scratching my wood floor upon a delivery, it has been approximately 6 weeks of calls, emails, photos, etc to keep being told I need to speak with someone else & I receive no call back or email. Just today I spent 38 min on the phone ( because once again) no one called me, anyways, now its pushed off until Monday. This is without a doubt THE WORST COMPANY I HAVE EVER DONE BUSINESS WITH!!!! I have just filed a complaint with the BBB & my next step will probably be legal council. This place is awful and no one is accountable for anything. They ( Bobs furniture) also doesn't tell you the delivery service is a 3rd party service which takes Bob's furniture out of the loop. BUYERS BEWARE!!!!

Great service! I…read morecame in looking for new mattresses for my home. We had a split California King and full bed that needed replacement so we came by the Mattress Firm on Sisk Road. We were greeted by the friendly and incredibly knowledgeable store manager who started helping us immediately. We explained that we were unsure how or if we wanted to go about replacing the split Cal King since it is an expensive Sleep Number bed that could be repaired. The store manager kindly gave us a bunch of informed options. He completely understood where we were coming from, providing options for keeping the bed split and informed us we could keep the same adjustable base and frame we currently have without replacing the entire structure. We ultimately decided that the best choice for us would be to simply have it repaired. He did an amazing job at outlining the costs, describing the differences between firmness levels, and advising us on the types of beds that suit our sleep style best. It was refreshing not having a salesperson tell us we need to purchase many unnecessary add-ons - he even encouraged us to utilize what we already have or not make the purchase at all. After telling him I am a side and stomach sleeper, he recommended a Sealy bed that I immediately fell in love with. He did not try to upsell the queen size from the full and respected our parameters (even though we did end up going with a queen size anyway). The store manager allowed us time to go out and find a new frame for the bed and come back later to finalize the purchase. He quickly got our delivery arranged in the time frame we requested, even including a bonus cover with the order. He told us that within a certain time period after purchase, if the price of the mattress we chose drops, we could get reimbursement. To our luck, the mattress was $100 off within the same week. We came back into the store and another friendly worker gave us the option of waiting for a check reimbursement in the mail or store credit, so we opted to buy a cozy sheet set with the credit. I was thoroughly impressed by the shopping experience and would definitely recommend this Mattress Firm location!

I am writing to formally express my profound disappointment regarding a recent experience at your…read moreestablishment. My visit was unfortunately characterized by exceptionally poor customer service and a concerning interaction with an individual whom I believe to be either an employee or the owner. Upon entering, I found the atmosphere to be rather unwelcoming. The individual in question made no discernible effort to engage with me or inquire about my specific needs or the purpose of my visit. Instead, the entire interaction was dominated by their attempts to push what they personally considered the "best" option, completely disregarding my potential requirements or preferences. This immediate lack of interest in understanding the customer's perspective felt both dismissive and unprofessional. However, the most significant and distressing aspect of my visit involved my service animal. The individual made highly inappropriate and rude remarks about my animal, specifically commenting on "drool coming off him on the floor" and abruptly demanding that we leave the premises. This interaction was not only offensive but also discriminatory. My service animal is important to my daily life, and to be treated with such disrespect, especially when the establishment was completely empty at the time, is utterly unacceptable and created an extremely hostile environment. Given the unwelcoming demeanor, the complete disregard for customer needs, and the outright discriminatory treatment of my service animal, I felt compelled to inform the individual that I would be taking my business elsewhere. I am deeply disappointed by this experience and believe it is crucial to bring such incidents to your attention. I hope this feedback will be utilized to prevent similar negative encounters for future patrons and ensure a more inclusive and respectful environment.

I am writing to express my deep disappointment and frustration with my recent experience at Modesto…read moreFurniture. My visit to your store left me with an overwhelming sense of regret and disbelief at the level of service and quality offered. First and foremost, the customer service I received was nothing short of abysmal. From the moment I walked through your doors, it was clear that the staff had little interest in assisting customers. No one offered any guidance, and when I finally managed to track someone down, their knowledge of the products was shockingly limited. I expected a professional and informed sales team, but what I encountered was indifference and incompetence. Furthermore, the condition of the furniture on display was appalling. The items were either poorly maintained or outright damaged. It was disheartening to see such a lack of care for the products you are selling. When I inquired about the condition of a particular piece, I was met with vague answers and deflection. It was evident that honesty and transparency were not priorities for Modesto Furniture. To add insult to injury, your pricing strategy is nothing short of predatory. The exorbitant prices for subpar quality left me questioning the integrity of your business. It is disheartening to witness a company taking advantage of customers who are seeking quality furnishings for their homes. In conclusion, my experience at Modesto Furniture was nothing short of a nightmare. Your store falls far short of the standards one would expect when making an investment in furniture. I strongly advise anyone considering a visit to your establishment to think twice and explore alternative options. Your lack of customer service, the deplorable condition of your merchandise, and your pricing practices are a disservice to consumers. I sincerely hope that you take this letter as an opportunity to reflect on the improvements your business desperately needs. Customers deserve better, and I trust that my feedback will not fall on deaf ears. Sincerely, Thomás UPDATE Modesto Furniture's inability to handle negative reviews raises serious concerns about their commitment to customer satisfaction. In today's interconnected world, where customer feedback plays a pivotal role, a company's capacity to accept criticism constructively is essential. When a business reacts poorly to negative feedback, it not only damages its reputation but also suggests a lack of accountability and a refusal to improve. In the competitive furniture market, customer trust and loyalty are paramount, and a failure to acknowledge and learn from criticism can lead to a decline in customer satisfaction and trust. Just trying to help but I guess your ego doesn't allow it.

This is my second time purchasing furniture from Anthony and he once again did not disappoint! I am…read moreso grateful for a local small business to serve such great quality furniture at an affordable price! I was looking at this same couch at furniture city and literally paid a fraction of the cost. Thanks again for everything!

Had a great experience at Furniture City, especially thanks to Ahmad! He provided excellent…read morecustomer service, was friendly, patient, and made the whole process easy and stress-free. He was very helpful without being pushy and made sure I was happy with my purchase. I really appreciate the great service and would definitely recommend asking for Ahmad if you visit Furniture City!

They discriminate against races because once i immediately walked in, they just demanded us to walk…read moreout and hang in the mall. 1 star, don't go to this establishment, they profile you.

Mike and Stephanie did a wonderful job educating us about adjustable beds. There are a lot of…read morechoices for this type of purchase. It took quite a while to make the final selection, but when we did, they were very accommodating and patient with us. Can't wait for the delivery!

Stopped by to check out mattresses as we had not shopped for one in over 10 years and we were ready…read morefor an upgrade. When we walked in we were greeted by a man, didn't get his name. When I asked for a hybrid vs foam mattresses he answered with a smart remark and giggled. When we told him we would just test the mattresses ourselves and look around he told us he wasn't going to guide us around and to no lay on certain mattresses. He was rude and we didn't feel welcomed at all. We left and took our business elsewhere.

There customer service and so bad, I ordered and table and they gave it to me broken and the stools…read morethat came with it my wife cut herself while she was cleaning, I also got a couch and they gave me the wrong color and we can even refund it because they said it was used and it was like 1 week we had it, they like to take advantage

Tony provided exceptional service. I continue to return because of the great service I received…read more Thank you Tony and I will be back.