Over the years, I have spent a lot of money at the Ashley Home Store in Mansfield/Ontario - dining room chairs, a sectional, a TV stand, side tables and more. This past Saturday (Nov 1) I bought a pair of lamps. When I got home, the lampshades were of noticeable differences in color. This was made more obvious by the addition of the light bulb, of course. The lamps were also too large for the tables I have, so I wanted to just return them. I was unaware that they were non-returnable (per my receipt which was still in the envelope). I understand having a policy like that to avoid people "sampling" items to see if they match or not. However, I experienced what is perhaps the worst mistreatment I have ever encountered at a store. The man who said he was the manager, Sam, was abusive, rude, dismissive and condescending. At first, he was going to charge a restocking fee of 20%, but when I returned from my car with the second lamp, he decided he was sticking to the policy of not returning them since it was clearly stated on my receipt. When I explained the situation about the difference in colors, his comment was "the lamps are the same color as they were yesterday when you bought them". At this point, I just felt dismissed and my voice was not being heard. I put the lampshades on the table and asked him to take a look. (At this point, he hadn't even looked at them). By now I was angry, not because I couldn't return the lamps, but because I was being treated so poorly. He said I slammed them so hard that I needed to "get out of his store". I asked if I could at least get the matching shade and he said no, that I needed to leave his store. I am still upset today because of how I was treated. I've been a good customer at that store, but after this awful treatment, I won't ever be going back. read more

Since my review I have received some help from Logan at Ashley Furniture. She did everything she could to help with the situation and it is really appreciated. read more

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Only giving one star becsuse it wouldn't let me do none. We have bought quite a bit of furniture from them over the years. Howevet this last living room set we decided to purchase the extended warranty, because its a recliner sofa. Big money. Well there is a tear, kinda a worn spot where the leather had actually peeled off. Call to get it replaced. That's the warranty we had. It was denied . Why said we took to long to claim. But we can pay extra to fix it. We'll what is the purpose of the darn extra warranty if they refuse to honor it. So no I do not recommend them. They are horrible rip off artists. In my opinion. read more

Recently we purchased a bed from Ashley's in Mansfield! We have purchased THOUSANDS of dollars from this store! When we went in and we're ready to make a purchase they started question us about when the credit card was first used and what we bought etc! A manager walked over and requested to see the ID associated with the account and they went and put It under a black light to confirm it was real! Then when the manager came back he proceeded to tell us that we had to put a down payment on the bed to purchase it with our credit card! Then I quickly came to realization that they had assumed we had stolen the credit! They continued to question us about the use of the card until the purchase was over with!! The way that they acted towards us like we were criminals was INSANE! I will NEVER EVER in my life purchase another thing from this store! They 100% racially profiled us and decided before we had even spoke with them that we were stealing! read more

I want to thank Clint S, the Customer Care Manager out of Marion Ohio, for helping my husband and I with our mattress manufacturer warranty. The process was explained and he took care of us. THANK YOU, this has placed ASHLEY FURNITURE at a new level for us! Not only do we both appreciate this but so do our backs! read more

Where do I even start? This is based off of a purchase from the Sandusky store which is unfortunately not listed in Yelp yet because it is new store. This has been the most frustrating experience I have ever had making a purchase of any type to my entire life. I was given a delivery date of July 19th after making a purchase in early June. It is now nearly September and I still do not have two functioning beds out of the three that I purchased. I was told that there are certain pieces of the beds that they did not have yet and then when it finally did arrive on the day before the second scheduled delivery I was told that they were damaged. I had them deliver what they had only to find out that they had the wrong pieces for one of the beds and missing pieces for another and they have no idea when I'm going to be able to get them. Do not purchase from this company. Go on Facebook and look up the groups that are populated by thousands of people that have been victimized by this scam company. I have little faith this is ever going to be resolved and even if it is, I will never spend another dime of my money on Ashley Furniture. I am so frustrated and angry I am going to tell everyone I know for the rest of my life to not shop at Ashley Furniture. read more

Horrible. Pushy. Overpriced. Everything you don't want from a sales associate and furniture options. Bought our couch set there. Regretted it within the month. Sales rep couldn't shut up about how they're #1 ranked for something or other. I don't know cuz I wasn't listening because I don't give two shits about it. I wanted to buy furniture without being slapped with ratings every 60 seconds. When delivered, our couch had a hugely misshapen cushion in the middle. We've had to have it repaired every 6 months and now the material on the underside is falling off. Not a huge performance issue. But it looks like crap. We've had it for 4 years now. We went over budget hoping for good quality to last us a decade. And I can't wait until it's been long enough to reasonably start over. This will end up being a basement game room couch as soon as I finish school and buy my own house with my RN job! read more

I've never had anything but amazing, friendly, service here. I furnished my entire home from here 4 years ago, I have 5 kids ranging in ages 2-12 and we fostered children for a few years during the past 4 years and between all of my kids bouncing around and jumping on to and off of the furniture it's held up, no rips, no tears, no stains, no breaks. When my wife and I first went into the store on a whim we were greeted at the door and told to look around and if we wanted to ask a question to just say something and we'd be helped. We were in a hurry the first day so we looked for about an hour and our sales rep, Carol, would check on us from time to time and even advised us to hold off buying our furniture until we closed on our house. When we came back to purchase we received the same treatment when we went in, this time we had our kids with us. We were told to take our time and look around and that our kids could utilize the game systems that they had there in the store for families and even CATERED TO OUR KIDS bringing them water and pretzels, with our approval of course, while we looked. When we finally decided on everything we informed Carol, who wrote up the paperwork and got everything taken care of for us. At no point did I feel pressured to buy anything from the store. When our furniture arrived we were told to look it over and make sure it was in acceptable condition, which we did with the check list that their delivery truck drivers provided for things to look for. Once we signed for the delivery the drivers proceeded to carry the furniture to all of the rooms, assembled the furniture and moved the furniture to where we wanted it to be, and were patient and friendly the entire time. Ashley Homestore is an outstanding establishment with very friendly staff. The prices can be a bit high, but if you have a Big Lots budget than shop at Big Lots. If you want to buy quality furniture than it's going to cost a little more and I would highly suggest you make your purchase here. read more

Ashley Store - Ashley Homestore honoring our vets on veterans day where they held a raffle and gave nearly $9000 worth of furniture and gift cards away. - Furniture Stores Near Me - Mansfield, Ohio

We had a deal approved by a manager and when we got to the paperwork they jacked up the price by over 200 dollars and no it wasn't tax that was included in the deal. The new manager kept throwing up his hands and saying it is what it is being a complete ass hole. Very disrespectful. Left without purchase. We will NEVER step foot in that store again. I don't want to give them even one star but I have to to post read more

Looked at sofas in Ashley's website. Found one I was interested in. Called the Ontario and two other Ashley stores, none had the sofa I was interested in. One salesman told me they only have about 15% in store that are in the website. Why have a website if none of their stores have it? I asked if they could get it in the store so I could take a look of it. They said, yes, but it was up to the store manager if it was mandatory to buy it. Who is dumb enough to buy a sofa without seeing it. Photo.s only tell so much. I asked how much they would charge me to deliver it to my home, they said $ 80. Tired of the "Ashley game". Went to Jerry's Furniture. Very professional, friendly and knowledgeable people. Also only charged me $ 15 to deliver to my home. Sofa delivered in a professional manner by people who care. Why waste your time? Go to Jerry's and get treated great from people who care. read more