The Sherwin Williams saga - Two weeks ago I stopped at the Sherwin Williams store in Ontario. I…read morewas the only customer in the store for thirteen minutes. The lady said she would be with me right away three times. On the third time she told me she walked into the back room and was gone for at least a minute. I had enough and left the store. Within a couple of days I went to the SW store in Mount Vernon. I had with me the paint codes for the SW paint that I needed. The gentleman at the store said SW no longer made that color but he could get pretty close. I had him make me a gallon and paid approximately $60.00. When I got home I compared the color and it was not close at all. The following week I went back to the Ontario store with a piece of paper that I got from Callahan Doors that they said was a correct match to my doors. This was an actual paint on ordinary paper. It was a different person that waited on me this time and I ordered just a quart of paint and it cost me $38.00. I took it home and it was a perfect match. A couple of days later I happened to be in Mount Vernon again and I had taken the quart that was made for me in Ontario with the codes right on the can. A young gentleman said they could not match the color because the codes were for a quart, not a gallon. Now I am not a chemistry major but aren't there four quarts of paint in a gallon? I left the store at least a little angry and when I got to the car my very smart spouse said to me why don't you take the quart back in and have them open it and make a swatch on paper. Genus that she is it made perfect sense to me. I went back in and talked to a different gentleman who looked up what was needed without a paint swatch and said the store was without what was needed, and they wouldn't have it until next week. Off we go again. Another few days went by and my wife notice that they had a 30% off sale at SW for the next few days. I called the store and gave them my name and asked if they could mix me a gallon with the same color as the quart I had them do. The gentleman said yes they could and I asked him what the price would be. He stated it would be $78.00 and I also asked him if I would get the 30% discount and he said yes. I went to the store to pick up the paint and he said that the total would be $65.69. I replied that can't be right when you quoted me over the phone that the paint was $78.00 with a 30% discount off of that. He replied I am sorry but the paint was $98.00 and I gave you 30% off of that and then he gave me a $10.00 discount.

From the owner: Your local Sherwin-Williams Paint Store in Mansfield, OH, provides expert advice, premium coatings,…read morepaint matching, and professional-grade supplies to help bring complex urban projects to life. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online.