Sales girl very helpful purchased washer needed ASAP next day delivery. NICE!!…read more She told me her name but I do not remember it. She was very knowledgable about the product

Terrible customer service I had a microwave quit working…read moreafter 3 wks. I paid for an extended warranty They would not honor the warranty and made me pay the difference for an upgraded deluxe version. Also, my icemaker quit working and they said I had to go through the manufacturer refrigerator but when I bought the ice maker, they said they would return it for free and give me a new one on the spot. We will be taking our business elsewhere from now on.

I have to say, Kell Hardware is the bomb. Man, what a step back in time, and I mean that in the…read morebest possible way. Old school SERVICE that is incredibly rare today. I'm working on a patio project and instead of wandering around a gigantic store in Ontario, I stopped at Kell's. I walked in and was immediately greeted. I explained what I'm doing and they personally walked me around the store, helped me gather up the exact right components, paint and proper fittings, cut the PVC at no charge, rung me up and had me out the door in less time than it would've taken me to drive to Ontario. Three people helped me while I was there -- THREE -- while simultaneously assisting other customers. It made me realize how much I miss dealing with real people who are knowledgeable and actually want to help. It just. Doesn't. Happen. But it happened at Kell's today. And it happens every time I've ever been there. Very thankful to have them right here in Lexington.

Kells is our local home owned hardware store and has been serving the Lexington ohio community for…read morebunches of years , all from the same downtown location ! This is a typical old fashioned hardware which stocks everything from pin hooks to garbage cans and also repairs screens and glass windows on the side . The best thing about these mom and pop places is that the clerks all have an intimate knowledge of how their various products work , and how to best apply them to fit your individual needs . You may find things a bit cheaper in the hardware section of some big box store , but you are also on your own as how to use the item that you've bought ! For a real eye opener ..... take the time to visit your local mom and pop hardware store one Saturday afternoon ......I call the experience "hardware university" where you can learn the proper way to do things from an old pro , who knows his products And how to use them. My rating : a solid 5 stars out of 5

Heard great things about Monarch so we thought we would try them for Kitchen countertops. Their…read moreonsite facility leaves much to be desired but the staff was courteous and helpful. However, they gave us a couple quotes in person that needed revised and said they would send the updated quotes via email. We never got them so we stopped by and realized they had the wrong email. We corrected that on the spot and they said they would re-send the updated quotes via email. They re-sent the same old quotes but not the new updated quotes. I called and told them they sent the wrong quotes and asked for the updated; however, they never came. I verified with them on the phone that they did have the correct email so that was not the issue. I was getting tired of the fact that I had to continually follow up and pursue them to try and work with them. I am the customer, if they are not willing to follow up concerning prospective work then I question their commitment to the customer and the product they sell. I do not think it is too much to desire good customer service. So we reached out to Cutting Edge Countertops in Delaware, Ohio and was blown away by their professionalism and customer service. We are moving forward with Cutting Edge, it is so sad because we wanted to work with Monarch but I guess they didn't want to work with us.

I recently referred a design client to Monarch to select counter tops. Her experience was…read moreexceptional from the moment the sales team greeted her to finalizing her choices. They took the time to educate her on each type of surface so she could make the best choices for her families lifestyle. Grateful to have a local company that takes pride in what they do. Well done.

We have been coming to Family Pools for years. Let me tell you they are top notch when it comes to…read morepool and hot tub knowledge. Mary is awesome and takes great care of her customers. From chemicals to upgrades and accessories they have it all. Definitely the go-to place in Ashland for pool supplies.

Kind helpful service that reflected expertise and standing behind the products they offerread more

Well they fixed my pond and created a stream for the birds, landscaping was beautiful! Reasonably…read morepriced and worth every penny!

The good in the bad here number one very expensive $45 for a hanging plant large one got the…read morefeeling they were marking things up just for Mother's Day.

My GPS kept directing me to Wade & Gatton when I wanted Wade Gardens. The Xmas tree from Wade…read moreGardens was the best. W&G is fun for cutting your own tree.

Great people, selection, and prices! So glad we found them. Delivery was reasonable too to Columbus…read morearea

I ordered a Pentair Clean and Clear Above Ground Pool Cartridge Filter System | 75 Sq Ft | 1HP Pump…read more3' Cord | 6' Hose Kit | from Fun Center Pools on Amazon on 3/21/2026 for $499.99 and they had 2 in stock. On March 24 the Order was cancelled and Fun Center Pools increased the price to $699.99 and still had 2 in stock. According to Amazon records the $499.99 price was in place for over 30 days. I feel that now they found a buyer for one they are trying to extract more money. This is fraudulent, deceitful, and price gouging. I was expecting delivery by March 30 and want to warn all others what their practices are. I have reviewed them already on Amazon and Amazon in unwilling to make this right. I am unsure how this Business has an A+ rating with BBB with this type of practice.

I absolutely loved how friendly, knowledgeable, and down to earth the employees are! They made our…read morehot tub buying experience fun and easy. Delivery went smooth. All of my questions were answered. Anytime I go in to have our water tested or to buy chemicals, I am always greeted with a smile. Definitely recommend!!

Definitely a cool store. They seem to stock cool and artistic brands that are not well known…read more Although the staff was a little too attentive at tiemsI was pretty impressed until I looked at the price tag of one of the shirts. 158 dollars is ridiculous! I most likely will never be shopping here.

Fantastic customer service. The place to get all Vera Bradley and Pandora merchandise!!read more