What is it with these home improvement stores that have apps that don't fully work. We ordered 11 forty pounds of pellets for the pellet stove. That is 440 pounds! I selected the free curbside pickup. Until pickup, everything went smoothly. After describing my car and its color, I punched repeatedly "I'm here" on the app only to get an error message saying something was wrong on their end. We tried several more times before giving up and calling the store. No one answered the phone. So hubby headed into the store, waited in line, until a cart was wheeled out with 11 bags of pellets. Oh no. I specifically asked for curbside pickup because we are older and that is alot of weight. I did not want him wheeling this cart that had a mind of its own. I certainly was hoping curbside pickup with this weight meant that you'd get help. I myself am useless lifting that much weight. So 5 stars for ordering but 1 star for pickup averages to 3 stars. That is probably overly generous because Ontario Home Depot failed on everything they specifically had control over. read more

EDIT: i responded to that stupid link home depot has sent me and they told me there's nothing they can do!! going to this home depot has been the worst experience of my life, DO NOT GO HERE!!! I came to the store and ordered a fridge, and paid to have it delivered and brought inside. I was told i'd be given a 30 minute heads up before the delivery drivers arrived. First day, they call me and say they are 15 minutes away. I will not make it in 15 minutes so I have to reschedule. The next day, they just knock on my door, I am not even home. They lied and claimed they tried to call but I had been sending and receiving calls all day. I finally arrive after calling and making them come back since I was lied to twice. They put the fridge inside and immediately rush to leave. The fridge was missing one of the legs to it which caused the fridge to completely destroy my brand new floors. Home depot says they will not fix the fridge or the floors, and that there's nothing they can do. I am now without a fridge and destroyed kitchen floors. DO NOT GO TO THIS HOME DEPOT!! read more

Called ahead to have them set aside a tiller for rental, they gave me until 3 pm and took my name. I had to drive about 45 minutes to go to my shop and get a trailer and make it to store. Arrived at 2:50 and they rented it to the man in front of me in line. I explained who I was and that I was there to pick up and rent the tiller and they said they thought the other guy was me, didn't check his name (even though he has to sign a contract with his name and provide an ID), and had already signed the contact and couldn't void it. Manager came over and apologized and offered to have them hold it for me when the man returned it, which could be tomorrow morning or the day after, but that they would call me. Ironic that they asked me to trust them to do a more complicated task then "don't rent this to anyone else until 3 except this person" when they miserably failed at that one. Needless to say I left and won't be returning. I have a Pro account with HD and have spent $10k+ in the last 12 months. No more. Sad that HD is sinking to this level of customer service and cannot provide basic, simple services to their customers without failing. read more

I placed an order for in-store pickup on 03/28/20 for 5 bags of raised-bed potting soil, plus some other supplies. I received the message that night just before they closed that my order was ready. My neighbor went today, 3/29/20 to pick the order up for me as I'm immunocompromised. Come to find out, THEY SOLD THE SOIL I HAD ALREADY BOUGHT. The soil they said was held back with the rest of my order! There was none left, and now the store is sold out of the type I needed! They offered no compensation for the hassle, other than refunding the charge for the the soil. And now I have to find somewhere else to get it, and have my neighbor go back out to pick it up, as I can't be out and about during a pandemic. This is absolutely ridiculous. It shouldn't be that difficult to NOT SELL something that is ALREADY SOLD. Or at least offer reasonable compensation for the loss that I now have to find a way to replace! read more

SO Terrible. Tried my luck in their flooring department after last years frustrating service with Lowes. I cannot even believe that customer service has gotten so unacceptable now a days. A very non patient woman started to help us but when we were ready to schedule a measure date, she quickly turned us over to someone else because it was her time to get out of there. This person was like the sloth from Zootopia as she was writing and trying to type in my info. Asking the same questions over and over. I sat there for 1 1/2 hours just to schedule two locations. Then the hefty measure man comes ,huffing and puffing because we didn't have our house numbers on the mailbox we just installed the day before. He is instantly pissed off and annoyed. He proceeds to the basement where I start to tell him where I would like the carpet to stop and the vinyl to begin around the bar...."whoa whoa whoa, wait a minute, I am not understanding" he says, like I was speaking German or something. He took a good 60 minutes to measure my basement that is not that big and comes up to review. Now granted, I told the lady in the store EXACTLY what needs to be measured and watched her write 'stairs'......he did not measure my stairs. So he expected me to leave ugly carpet on the stairs and beautiful new flooring in the entire basement.... I told him I wanted the stairs too, he gets pissed and said 'well they didn't tell me that'. Well apparently there is serious miscommunication between the store and the measurer. But this gets better..... before we leave for the second location, he asks me if there is a public restroom....its a yoga studio...we by law have to have a public facility. Thank you for sharing with me that you needed to take care of business. We get there, and there are two very small rooms, a changing room and a very tiny office that we wanted measured too. Guess what...they didn't tell him that, so hes pissed again. I get the call today with what was supposed to be a quote. The lady whom I spent 1/1/2hr with failed to tell me I needed commercial grade vinyl in the yoga studio and it will be about $2.50 more per square foot. WHY didn't she tell me that in the original sit down so then I wouldn't of had to go forth with another hour install with the slowest measurer on the planet?? Why is it okay for other flooring companies to install the same flooring in our studio as you would in your house, but home depot refuses? its bare feet, NEVER any shoes, and the largest amount of weight on the floor is a human. Needless to say they promised me a quote in 24 hours. I have been told I cannot use the flooring they had one told me was fine and I have not received the quote from my home and its been well over 24 hours. DO NOT GO TO HOME DEPOT. OR LOWES FOR THAT MATTER... No one knows whats going on when they use these outside contractors. The lines of communication are terrible and you will be nothing but frustrated and wasting large amounts of your time. read more

I ordered a ductless heating system and I have heard every excuse- no truck,on back order etc. as of today it has been 4 months. Told I would receive a confirmation call for install tomorrow. Not holding my breath. Glad I went elsewhere for electric upgrade and hot water tank ! read more

Surly staff, but they'll prob have what you need at a fair price as long as you're willing to find it on your own. ;)