MENARDS -ONTARIO , OHIO…read more
A great store ( especially now that it offers more than one Electric cart for disabled shoppers ) !
If you are looking for a little bit of this and a little bit of that , MENARDS won't disappoint , as it features everything literally from soup to nuts ,
With ample household , plumbing , electrical , automotive , clothing , grocery ,construction , plant and pet items all mixed in between ! ( then there is the appliances , toilets , doors , windows yadda yadda And even books , Thrown in for good measure )
The facility is clean , well lit and suitably stocked with the fore mentioned niceties .
Bins are laid out logically and with the appropriate directional signage above the various aisle-ways.
There are plenty of Menard " shopping assistants " roaming those aisle-ways, who can point the discombobulated shopper in the right direction, as SOME merchandise may not be shelved in the area that one might logically expect .
Clerks are pleasant and most are smiling and eager to assist IN MOST CASES.
There is one BIG bug-a-boo that I recently encountered , that reduces what could have been a five star rating for this business , and left it instead with a " meh " three star average .
I am disabled owing to knee surgery and require the use of an electric cart to do my shopping . All went well for me UNTIL it came time to check out and pay for my purchases ( which totaled 19 items at $ 123.45 )
Even tho it is evident that I am disabled , There was absolutely NO assistance in bagging my purchases , leaving me totally ignored once I slid my credit card and got my receipt .
Sadly , The check out gal continued to process the customers in back of me , with me , still seated in my cart , struggling to try to bag 19 items by myself , with a couple of the items even falling to the floor . Had it not been for the kindness of passing CUSTOMERS , who took pity and aided me in my dilemma , I might still be there trying to CHECK MYSELF OUT . ( Shame On you Menards
For apparently not covering how to handle this type of situation in your employee manual ! )
This kind of Amazed me , ( and left a bit of a sour taste in my mouth ) , as Kroger's , Walmart, Home Depot , And Lowe's ALWAYS assist in bagging the purchases of the disabled PRIOR TO checking out any of the people who are in line in back of them .
My conclusion : Ali , the young lady who was running the cash register , was either too focused on the next person in line to pay attention to my dilemma , OR proper Customer service training has not taken place at that particular Menards store .
At any rate , the least she could have done was to call one of the floating aisle assistants to help me in bagging my items .
Will I go back ? Yes , maybe once more ..... just to see if my dilemma was an odd occurrence or if it is standard operating procedure ! If it happens again on my return trip , ... I will confine My future shopping to Lowe's , or Home Depot ( both of whom DO ASSIST those requiring additional help )
I have often wondered about the amount of money that these national companies waste in advertising in their attempt to bring you into their stores , only to ignore you once you've arrived .
