Rick and staff are ALWAYS friendly and inviting. Love the quick accessibility; It is a great local…read morespot to buy your hardware needs, preventing having to run to the big-box stores.

This is an outstanding place. They have everything you need and super friendly service. A go to…read moreplace in Galion.

I have to say, Kell Hardware is the bomb. Man, what a step back in time, and I mean that in the…read morebest possible way. Old school SERVICE that is incredibly rare today. I'm working on a patio project and instead of wandering around a gigantic store in Ontario, I stopped at Kell's. I walked in and was immediately greeted. I explained what I'm doing and they personally walked me around the store, helped me gather up the exact right components, paint and proper fittings, cut the PVC at no charge, rung me up and had me out the door in less time than it would've taken me to drive to Ontario. Three people helped me while I was there -- THREE -- while simultaneously assisting other customers. It made me realize how much I miss dealing with real people who are knowledgeable and actually want to help. It just. Doesn't. Happen. But it happened at Kell's today. And it happens every time I've ever been there. Very thankful to have them right here in Lexington.

Kells is our local home owned hardware store and has been serving the Lexington ohio community for…read morebunches of years , all from the same downtown location ! This is a typical old fashioned hardware which stocks everything from pin hooks to garbage cans and also repairs screens and glass windows on the side . The best thing about these mom and pop places is that the clerks all have an intimate knowledge of how their various products work , and how to best apply them to fit your individual needs . You may find things a bit cheaper in the hardware section of some big box store , but you are also on your own as how to use the item that you've bought ! For a real eye opener ..... take the time to visit your local mom and pop hardware store one Saturday afternoon ......I call the experience "hardware university" where you can learn the proper way to do things from an old pro , who knows his products And how to use them. My rating : a solid 5 stars out of 5

We had a verbal agreement with Mark to dig a hole for our cistern. He said it would be $250.00 to…read morebury the cistern, $100.00 for stone. This was $350.00. We gave a $100 tip which brought what we paid to $450.00. (I'm doing the math here since they obviously can't) We got an additional bill for $558.00. The $450 (agreed upon total) was paid directly to Mark once the cistern was buried. After a couple days of rain, the cistern failed. Our brand new home was flooded. We had to get a different company out to fix the issues. This is when we discovered Quinns never pulled a permit!! We now receive a bill every month with a new late charge for this mystery balance!! We're up to $636.98 as of 4/6/26. Scammers!!! Poor workmanship!! Do not trust this place to do ANYTHING for you! Oh, I forgot to add, they didn't show the 1st time they were scheduled to be here. No call, no text, nothing. Then they just showed up when they wanted. Our attorney will be dealing with this from here! Cost to redo the entire cistern ( with a permit Quinns failed to pull), a new pump, damage to the house from muddy water flooding in. Their bill will be way more than$636.98!

Terrible customer service over the phone, but wow! The in person customer service is above par!…read moreThis store is family owned and operated and they're SO knowledgeable. We called several other places looking for a trencher that dug 48" with absolutely no luck, finally called Quinn's and they had it! They showed us how to operate, asked about our project and offered their input which was beyond appreciated as we'd never ran plumbing before. The store is very well stocked with misc. parts, pieces and tools for all kinds of projects, the woman inside even said if you need something and not in stock they'll order it (as she did once for a customer looking for a deli slicer), that's good customer service! They really give all their attention to the customers in store which explains their poor customer service over the phones, and I'm okay with this. I HIGHLY recommend Quinn's!

I recently came back to this store to see what they had.... and man have they increased their…read morestock. They have brand new things, to true antiques. And they have amazing prices compared to other thrift stores. I ended up purchasing 4 things - a dresser, two chairs, and a coat 'tree'. An employee walks with you, marks what you want to buy, then checks you out. They will then help you load big pieces. Shout out to Seth & Wayne for being an amazing help to us on a busy weekend.

Amazing deals and very clean and a variety of merchandise. Will be returning to check out more…read moredeals as I am looking to upgrade my home.

What is it with these home improvement stores that have apps that don't fully work. We ordered 11…read moreforty pounds of pellets for the pellet stove. That is 440 pounds! I selected the free curbside pickup. Until pickup, everything went smoothly. After describing my car and its color, I punched repeatedly "I'm here" on the app only to get an error message saying something was wrong on their end. We tried several more times before giving up and calling the store. No one answered the phone. So hubby headed into the store, waited in line, until a cart was wheeled out with 11 bags of pellets. Oh no. I specifically asked for curbside pickup because we are older and that is alot of weight. I did not want him wheeling this cart that had a mind of its own. I certainly was hoping curbside pickup with this weight meant that you'd get help. I myself am useless lifting that much weight. So 5 stars for ordering but 1 star for pickup averages to 3 stars. That is probably overly generous because Ontario Home Depot failed on everything they specifically had control over.

Called ahead to have them set aside a tiller for rental, they gave me until 3 pm and took my name…read more I had to drive about 45 minutes to go to my shop and get a trailer and make it to store. Arrived at 2:50 and they rented it to the man in front of me in line. I explained who I was and that I was there to pick up and rent the tiller and they said they thought the other guy was me, didn't check his name (even though he has to sign a contract with his name and provide an ID), and had already signed the contact and couldn't void it. Manager came over and apologized and offered to have them hold it for me when the man returned it, which could be tomorrow morning or the day after, but that they would call me. Ironic that they asked me to trust them to do a more complicated task then "don't rent this to anyone else until 3 except this person" when they miserably failed at that one. Needless to say I left and won't be returning. I have a Pro account with HD and have spent $10k+ in the last 12 months. No more. Sad that HD is sinking to this level of customer service and cannot provide basic, simple services to their customers without failing.

Very helpful people. Stihl dealer, with a good tech too. Alot easier than going to Ontario box…read morestores.

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Had the parts for my machine at a decent price. Gave me the wrong belt for top belt. They have a no…read morereturn policy, but admitted they sold me the wrong part and made it right. I would have given 5 star if this was their default policy. I was lucky, there were reasonable people working that day.

All the above. Great place to find great items . Always a wonderful selection of just about…read moreeverything under the sun

Store was clean and everything was easy to find our cashier Douglas R was friendly and very…read morehelpful, Great job to all the staff , Looking forward to returning soon to our local drug Mart at 25 Briggs Dr Mansfield Ohio

The store is clean. The employees are always friendly and helpful. The product selection is very…read moregood and the prices are reasonable.