T-Mobile Authorized Retailer

3.0 (2 reviews)

Mobile Phones

Closed • 11:00 am - 6:00 pm

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T-Mobile Authorized Retailer - Mobile Phones Near Me - Ontario, Ohio

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Paula B.

5 months ago

Horrible customer service. Tried to transfer a number over that wasn't successful. Hayley, the manager, apparently started a new phone line that I didn't request and then refused to refund me. She was combative, rude and unhelpful. Never will I go back. read more

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Dustin H.

2 years ago

Great customer service and great deals at this location. Very tenured and knowledgeable crew. Would definitely recommend to anyone looking to get out of their current situation. read more

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More info about T-Mobile Authorized Retailer

See outside
781 N Lexington Springmill Rd
Ontario, OH 44906
Directions
(419) 747-4028
Call Now
Visit Website
https://www.t-mobile.com

Hours

What time does T-Mobile Authorized Retailer open?

T-Mobile Authorized Retailer opens at 10:00 AM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.T-Mobile Authorized Retailer opens at 11:00 AM on Sunday.

What time does T-Mobile Authorized Retailer close?

T-Mobile Authorized Retailer closes at 8:00 PM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.T-Mobile Authorized Retailer closes at 6:00 PM on Sunday.

Mon-Sat 10:00 AM - 8:00 PMSun 11:00 AM - 6:00 PM

Payment methods

Does T-Mobile Authorized Retailer take credit cards?

Yes, T-Mobile Authorized Retailer takes credit cards.

Outdoor Amenities

Does T-Mobile Authorized Retailer have parking?

Yes, T-Mobile Authorized Retailer has parking options.

From the Business

Specialties

Visit the T-Mobile store in Ontario and discover America's largest, fastest, and most reliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 781 N Lexington Springmill Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

History

Established in 1994.

T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become synonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬¨'Ä†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

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FixAPhone

2.6(10 reviews)

0.0 mi

The master technician Andrew is super thoughtful and clearly knowledgable. My daughters iphone was…read morebroken and he made it like new very quickly. He also told me about tempered glass to help prevent my teenage daughter from breaking the screen again. The recent remodel makes the repair experience very professional and, actually quite a bit more positive and productive than going to the 'carrier' store. Keep it up guys. P

On July 3rd I paid for a phone repair, they had to order the screen in, paid in full 338.00. Went…read moreback a week later and was told it is on backorder. Waited another two weeks and they still didnt have it, I canceled the order and they stated they would send me a check since I paid cash, it is now September 9th and I still have not be paid. There manager will not give you his supervisors name or number, just states there is nothing he can do. Do not shop here they will RIP you off.

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Verizon

1.6(7 reviews)

0.1 mi

Dalton was amazingly helpful. He set my mom up with her new phone and went above and beyond to be…read morehelpful and make sure everything was in perfect working order. By far, the best customer service I have ever received from a tel com store. Thanks, Dalton!

The worst customer service I've ever received. Rude and unprofessional workers, not willing to be…read morehelpful or use critical thinking skills.

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Verizon Authorized Retailer - Wireless Zone

3.0(4 reviews)

4.1 mi

A guy who identified himself as the manager here started contacting me as my Verizon bill was going…read moreup. He said he could save me money. Turned out he added two fraudulent lines without me realizing what he was doing, and I got hit with well over $100 in fees. Took several phone calls and way too much aggravation to solve this with Verizon - this place was no help. I was told the guy was fired but I still wouldn't go back here. Shifty business.

Joey did a great job! He answered all my questions and got me exactly what I was looking for!…read morehighly recommend

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T-Mobile Authorized Retailer - mobilephones - Updated October 2026

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Ready Up

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Had my first interaction with Ready Up at TORG Expo this year. Zack did me multiple solids by…read morehelping me complete my Super Mario Sunshine for Gamecube (which I got signed by Charles Martinet!), helped me get ahold of a copy of Blaster Master for the NES I needed for a family member, and worked with me on a price to pick up their copy of Mario and Luigi: Partners in Time for NDS all at a great price. I plan on visiting the main store and doing business with them again very soon. Thanks Zack, and everybody else at the Ready Up Booth!

T-Mobile Authorized Retailer