I purchased 6 mattresses from this Ontario store to furnish family retreat. They were very quick to…read moreaddress supply issues and work with me to resolve a mistake made when the wrong item was delivered. The delivery team is exceptional (comes from Cleveland area): Evan is the guy you should request as he is very careful to avoid damaging walls, etc. when delivering for Sleep Outfitters.

This place is the best in town! Great customer service & super clean. Very knowledgeable about…read moretheir products, not pushy with sales. Come here for a great experience.

Seeing as there was no review for Johnny's I thought I would put one up. First and foremost if you…read moreare thinking about buying anything from here STOP and run the other direction. Two years ago we bought a couch for our living room from here. About a year and a half of owning it the springs came loose and started to puncture through the cushions. We took it out to Johnny's and they assured us they could order new cushions since they were under warranty and they would not charge us. The gentlemen working there also told us they would also be able to put them in for us. He told us it would take up to two-three weeks to get them in (which I thought seemed a bit long). So we called in two and a half weeks later to see if the cushions were there and they weren't because they "forgot to order them". They got shipped over night to the store and my wife and I went in the next day. The owner was not there and I told them we were here to have our cushions replaced. A lady brought them out and said there was no one there to do it at that time, even though they were to have someone there that day to replace them for us. So we left them there..over the weekend, with no couch to sit on. We actually know the lady who does their repairs, so we called her. She wasn't even aware of the situation and had no clue that she was to repair cushions for us. Johnny's did not inform her of this. But she went in to pick it up to fix them since Johnny's was clueless. Thank god we knew her directly. Who knows how long it would have taken otherwise. We called Johnny's to inform them of this situation and that we were very displeased. We ended up talking to the owner's wife and she informed us that we would have to pay a $30 fee to have the cushions put in even though our couch was under warranty and we were told directly that we would not be charged. We told her we would not pay so she put us on hold to ask Johnny. She said the owner, Johnny, refused to pay the $30 to have the cushions put in. We had already spent the weekend without a couch and we don't have anything else to sit on so we decided to take matters into our own hands and pay the lady who does repairs for Johnny directly, without going through the company. More than half of the things this store told us they would do didn't happen or the people working had no clue what we were talking about after multiple trips in the store. So we had to pay for Johnny's mistake and stupidity. Stay away from Johnny's. Unprofessional and overall terrible service. I will make sure to tell everyone I know to stay away from this place. Go somewhere where the owner actually cares about his customers and the quality of his product.

I originally wrote a bad review of Johnny's due to a defective recliner I purchased and a total…read morelack of response from Johnny's despite my repeated emails and personal contact with the salesman there. It turned out the problem was not Johnny's but the salesman. "Dan" had failed to keep Johnny's in the loop about my problem and when I stopped in to gather information for legal action, Sandy "took the bull by the horns" and started to work correcting the problem. Dan is no longer there and Johnny has made things right with me. He replaced the recliner with no hassle, after I provided the information again. My marks are now high and I would do business there again.

They are not following posted holiday hours. Went to the store 2 hours before 'closing' and store…read morewas closed.

From the owner: The Big Lots in Ontario, OH is a convenient way to get the best deals on products you need. Check…read moreout our selection of household essentials including furniture, mattresses, home decor and seasonal items at amazing discounts. We're located on N Lexington Springmill Road, right near the Richland Mall.

I have purchased multiple items for this store. Very impressed with the quality of my doctors…read morechoice mattress and bed frame. The staff and delivery guys have always been helpful and informative.

My wife and I purchased a new dining table and six chairs in September, 2019. The saleswoman…read morerecommended we get the accident insurance, for an additional $149.00 and it would take care of any accidental damage, chips, scratches, etc. We noticed two chairs with several scratches and one chair where a piece chipped off the cross rail between the legs. I contacted the saleswoman at Furniture Row and was given a phone number to the insurance company. After submitting claims for the 3 chairs and waiting for them to contact us for 4 days, they just sent me a message saying they would not cover the damage. Their explanation, "As is stated in the protection plan: What This Plan Does Not Cover: * Surface Scratches or issues with the finish that do not affect the function" We never received a copy of the protection plan, which is our fault. But the saleswoman pushed this policy to us and we buckled. I will NEVER buy another piece of furniture from this company as long as I live.

Over the years, I have spent a lot of money at the Ashley Home Store in Mansfield/Ontario - dining…read moreroom chairs, a sectional, a TV stand, side tables and more. This past Saturday (Nov 1) I bought a pair of lamps. When I got home, the lampshades were of noticeable differences in color. This was made more obvious by the addition of the light bulb, of course. The lamps were also too large for the tables I have, so I wanted to just return them. I was unaware that they were non-returnable (per my receipt which was still in the envelope). I understand having a policy like that to avoid people "sampling" items to see if they match or not. However, I experienced what is perhaps the worst mistreatment I have ever encountered at a store. The man who said he was the manager, Sam, was abusive, rude, dismissive and condescending. At first, he was going to charge a restocking fee of 20%, but when I returned from my car with the second lamp, he decided he was sticking to the policy of not returning them since it was clearly stated on my receipt. When I explained the situation about the difference in colors, his comment was "the lamps are the same color as they were yesterday when you bought them". At this point, I just felt dismissed and my voice was not being heard. I put the lampshades on the table and asked him to take a look. (At this point, he hadn't even looked at them). By now I was angry, not because I couldn't return the lamps, but because I was being treated so poorly. He said I slammed them so hard that I needed to "get out of his store". I asked if I could at least get the matching shade and he said no, that I needed to leave his store. I am still upset today because of how I was treated. I've been a good customer at that store, but after this awful treatment, I won't ever be going back.

Since my review I have received some help from Logan at Ashley Furniture. She did everything she…read morecould to help with the situation and it is really appreciated.

Great place to come if you want to be insulted. Got to store at 12:15 person showed up at 12:25 to…read moreopen store. Person was rude from start. DO NOT BUY FURNITURE HERE.

Ordered Lane sectional sofa 3/17. Delivered 5/ 17. Handle for recliner broke 8/18. Store owner…read moresaid they terminated relationship with Lane three years ago. Reminded purchase was made two years ago. Corrected himself. Said it was two years ago. Apparently sold us an item from a company they knew they were going to drop. Wouldn't tell us exactly where to get parts. Fast-talking salesman for sale only no follow-up help.

Horrible experience! The first lady we talked to acted like she didn't want to answer our questions…read moreand was pushy. We had a delivery set for Sunday morning and only our mattress showed up. We called the Mansfield store where we ordered from the second lady we talked to was no professional at all saying she could help us or do anything about the missing box spring. We get a call that they found our box spring on the same truck that delivered our mattress. Our mattress has melted plastic on the pillow top. The bed cover was in a damaged package. The box spring has a hole in it. I do not recommend this company.

I would give negative stars if I could. The mattress I bought 2 years ago has not held up. It is…read morelumpy, dilapidated, there's a large dip in the middle, and it's given me such severe back problems I've had to go to the ER. What's worse is that I nearly had it paid off but once the promo period ended, the interest rate skyrocketed and they charged me 964.48. that now makes my balance 1223.70. Buy from someone else.