Came in looking for a specific piece of furniture, and Kyle was super helpful. Showed us all the options they had and talked us thru the different options and sales that were going on. He took his time with us and walked us thru every step of the process. Will definitely be coming back for more purchases in the future. read more

I recently visited this location and purchased a $4000 couch and ottoman from an associate named Kevin Johnson. At the time of purchase, Kevin explicitly guaranteed my chosen delivery date, even confirming it with me on his iPad. When I later tried to contact the store, an associate placed me on hold for so long that my call was automatically routed to an overseas call center. The representative there informed me that my furniture would actually be arriving three days after my guaranteed delivery date. To make matters worse, once you make a purchase, Ashley's automated phone system links your phone number to your order, effectively blocking you from calling the local store directly to resolve any issues. If you still plan on buying from Ashley Furniture, do yourself a favor and purchase online so you don't get misled by in-store associates like Kevin. Better yet, save yourself the headache and take your business elsewhere. read more

overall, you're better off shopping at IKEA. The quality of furniture from Ashley is comparable--if not worse--yet significantly more expensive. Expect issues with durability; the furniture feels poorly designed and prone to breaking. To make matters worse, not all parts willing be delivered. Customer service was equally disappointing. Returns are not accepted on broken or defective furniture, even when the issues are clearly due to poor quality or missing components. For the price, the craftsmanship is unacceptable. Save your time, money, and frustration--Ashley Furniture does not deliver the value it promises. read more

WARRANTY NIGHTMARE!! It took 2 months, many phone calls, emails, and our Credit Card company to get Ashley to replace a broken sofa. They ended up delivering 3 sofas to us before we got one that we could keep. (And they had to repair fabric on the 3rd one.) I thought it was odd that the driver didn't get a signature for delivery. Then I noticed a big bulge in the back of the sofa and just managed to catch the driver as he rushed to his truck. I had him call it in to report it as damaged goods. (I think it was dropped from the truck like another reviewer noted). Long story short: I got the runaround for 2 months. Filing a dispute with the credit card company is what saved us. Oh, the punch line: they promised compensation after the credit card dispute was closed. Ha! The jokes on me! So to all the fine Ashley employees (Chris, Justin, ASH, Jason, Sabrina, Nix? Marie, Aileen) thanks for the memories. read more

Horrible products, horrible customer service, horrible after-sales support, and outright deception. I purchased a sofa from Ashley Furniture in March 2025 for over $4,000, expecting basic quality and honesty. Instead, I got a defective product and a company that refuses to stand behind what it sells. In less than a year, with a total usage of maybe 30 hours, the cushions have severely sunk. My wife and I are almost never at home, so this couch has seen virtually no use. There is absolutely no justification for this kind of failure. To make matters worse, I was sold an "extended warranty" with clear assurances that it would cover everything, including cushion issues. That turned out to be completely false. After two so-called "expert" inspections and more than six phone calls totaling hours of my time, they are now denying coverage and backtracking on what was promised. This is not just poor quality, it is blatant misrepresentation. I have two witnesses who were present when I was told the warranty would cover cushion failure, especially this early on. Now they are pretending otherwise. I will be taking this matter to small claims court. Avoid this company at all costs. I will never buy from them again and will continue sharing this experience so others do not fall into the same trap. read more

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This was one of the worst retail experiences I've had. My wife and I went into the Ashley Furniture store at Long Beach Towne Center ready to make a purchase. We like Ashley's style and were actively looking for a server piece and a low frame bed with a headboard. We were open to guidance and expected help. Instead, we were met by a sales associate named Faye, I believe that was the name, who was rude, dismissive, and completely unprofessional. At one point, my wife was told, "If you don't know what you want, you should go on Google and do your research before coming in." When we asked about pricing, the response was essentially, "Why do you want to know if it's not what you want?" That is not just poor service, that is disrespectful. We came in ready to buy but also looking for help figuring things out. Instead of being guided, we were made to feel like we shouldn't even be there. Whether it was because we came in later in the evening or didn't have the exact terminology down, the attitude was completely off-putting. My wife already spoke with a manager and made it clear we were not trying to get anyone in trouble, just that this kind of behavior is going to drive customers away. If anything, we wanted them to be aware because this is not how you treat people who are ready to spend money. We walked in ready to buy and walked out because of one person's attitude. We went next door to Bob's and within 20 minutes found what we wanted, placed an order, and had a great experience. That is the difference. We have purchased from Ashley before and are still paying off furniture from them, but after this, we will not be coming back. If this is the level of service being allowed, I would recommend taking your business elsewhere. read more

Went to Bob's a few doors down, salesman immediately offered assistance, found a couch I liked within literal seconds. Was getting ready to purchase then thought, hmm Ashley's is right next door maybe I should check them out. Went to Ashley's, young kid offered assistance. Showed me a couch or two then picked up a call without excusing himself. I found a couch I loved - by myself - didn't see a price. Stood around awkwardly waiting for him to get off the phone so I could get the price. Was with my mother, she found the price, it was nearly 3x as much as Bob's and nothing really different aside from cup holders. Not worth $1500+ shipping, tax, assembly. Honestly, would have been a different story if it wasn't for the service. Money ain't no thang. Walked out of the store as the kid was still on his phone. I'm outside the store at this point, and the kid follows my mother and I outside, cuts us off to say, "My bad, I had to take a call." I said it's cool, I'll just be going back to Bob's. he reiterates he had to take a call again and I repeat myself. He then proceeds to not so subtly insult me with, "Oh yeah, you need like a $300 dollar couch, right?" Huh? Trying to project your failure of making a sale onto me is completely unprofessional, and exactly why you failed to make a sale in the first place. I don't need to deal with arrogant salesman to buy a couch. Anyway, my new couch from Bob's is coming tomorrow. Thanks Ashley's for steering me back. Oh also, friend purchased a couch from Ashley's - reportedly had bed bugs in it. Don't know the location it was at but still gross. Avoiding Ashley's from now on. If management cares, I didn't get the name of the kid, my mom stopped me from talking to his manager, but I went on Friday Aug 29th at around 3pm. So whoever the Gen Z kid working that shift was, tell him congratulations on fumbling a $2000 sale, hope the phone call was worth it. read more

We Highly recommend that you ask for FAYE as she is so easy to work with and is not a typical Salesperson! She stayed focused as to what I wanted to look for and she found us the perfect sofa and dual recliner in less than 15 minutes! It was the color of leather we were looking for too!!! She is helpful and friendly, but not pushy at all. So patient and kind. We even showed her a photo of where the furniture would be and it fit perfectly! We were satisfied with her service and positive attitude! Even when we waited another day to return together to jointly make our final decision! Thank you Faye for everything! We will be back to get our coffee table and end table read more

Ashley Store - Dual leather recliners with massager/heating feature and plenty of storage on both sides and in the center. - Furniture Stores Near Me - Long Beach, California

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Warranty nightmare is an understatement! My tv stand arrived with a Chipped wood panel. Called them rt away they send out a tech who orders a replacement door. Door arrives. Takes me a couple of months before I install it. Realized it's the wrong color. Call them they come back out pick up wrong color door and say they will be placing a second order in the right color. Then I get an email part is back ordered and will take a 2-4 months to come in. Now 5 months later I call to check in and they never ordered it and now part is out of manufacturing warranty. WTF. Never purchasing anything at this store ever again and I am telling anyone who will listen how horrible your service is. read more

We purchased several items from Ashley in 2021 and also bought the warranty for each piece of furniture, expecting peace of mind if anything went wrong. Unfortunately, the experience has been extremely disappointing. When issues came up and we tried to file claims under the warranties we paid for, the claims were denied and the process offered no help. The warranty that was sold with each item sounded reassuring at the time, but when it actually came time to use it, it felt like there was no real support behind it. After making a large purchase and trusting the warranty coverage, this has been very frustrating. Because of this experience, I will not be shopping here again in the future. I'll also be sharing my experience with friends and family so they are aware before making the same decision we did. read more

Do not support them!!!!! Filed a claim for a return and haven't heard from them! The worse customer service ever! read more

Ashley Store - Furniture Stores Near Me - Long Beach, California

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I've had the worst experience working with this company. It has been a warranty nightmare, and when I go into the store to ask for help, I don't receive any today. I asked to speak to a manager and waited for about 20 minutes, and the manager still never came out to see me worst Customer Service ever. read more

Worst experience ever! We spent good money on a brand-new sectional, and the sofa bed was broken from day one. We filed a claim right away, but Ashley Furniture doesn't care--days go by, and no one contacts us. The salesperson even admitted his manager scolded him for trying to help. Why should I accept a "repair" on something I paid NEW for? This is unacceptable. I want a full refund. Avoid buying here if you value your money and your time! read more

Very good service Daniel is awesome! Will definitely come back, to get a good deal. Just come and ask for him! read more

I ordered a dresser and chair from Ashley Furniture with confirmed weekend delivery. On the morning of delivery, I was told the dresser was out of stock -- with no prior notice -- and they couldn't give me a new delivery date. I'm pregnant and only available on weekends, so now I'm delayed another week just days before my due date. Customer service opened a case but offered no real resolution, so I went to the store in person. The manager was dismissive and unhelpful. I asked to have the delivery fee waived for the inconvenience. After pushing for some kind of compensation, I was eventually given a $100 credit and a new weekend delivery date -- but it's still a major inconvenience. I had to ask multiple times just to get a confirmation email. While I was there, another customer was dealing with a similar issue. She wasn't offered anything and was told her delivery wouldn't come until June. Clearly, this company is having serious fulfillment and customer service problems. I've emailed corporate and am waiting on a response. This experience has been frustrating, unprofessional, and unnecessarily stressful. I won't be shopping here again. read more

The worst experience I have ever dealt with at a retail store of any kind. They sold me the wrong dimensions of a rug, told me I could return it with a full refund, and then spent a week not providing me my return label or a pick up date and gave me the worst hassle of all time. The store manager was horrible and even threatened to kick me out of the store by getting the police involved. They finally took my return in the end after returning to the store in 3 different occasions. read more

Ashley Store - Employee who threatens to call the cops on me and tried to make me leave the store without getting a refund - Furniture Stores Near Me - Long Beach, California

Came in on Thanksgiving during their sale and purchased a King size Tempur-Luxe Adapt, Pillows and w/ Bed frame, little over $7K purchase. The delivery was pushed to 12/13. The Delivery technician on 1st attempt delivered the products, but couldnt assemble the bed due the packing was missing the Rails to the Bed and also delivered the WRONG size pillows, giving us QUEEN size pillows instead of KING size pillows. Mind you we got rid of our old bed a day prior, so my family and i had to sleep on the floor for a few days until Ahsley's provided a doner bed frame in the mean time until the rails come in. I went to the Long Beach Location and they told me that Ill have to take it up with Customer Service. Fast forward until 12/21/2025, 2nd Attempt The Delivery Technician came out to deliver the rails to the bed, but come to find out the Hardware to the bed was not packed, nor was the King Size pillows. Now we have to wait another few weeks for a technician to make another attempt. Ahsley's Customer Service shows no remorse or provide a Makegood to make things RIGHT. I just want to get this situation over, After this experience, I will NEVER do business nor endorse any of my friends and family to go here (My father and sister wanted to buy this same set up as well). Will take my business else where! read more

Ashley Store - Wrong Pillows Queen- size. - Furniture Stores Near Me - Long Beach, California

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My favorite thing about this company is they take your money right away and keep you waiting and waiting for your delivery. You'll be told it's one day and then get pleasantly surprised to find out it's been pushed back to another day. Then that happens again over and over. They love to keep you in suspense and make you desperate to obtain something you paid for months ago. read more

So my review is on the extended warranty Dept. My experience in the store was great . Great customer service and we love our sofa bed and recliners. When they delivered my furniture , I noticed one of the of the recliners was crooked. Looked at the cameras and saw they dropped it off the truck. Called on the warranty and they wanted to come out and fix it. I told them this was a brand new purchase and I wanted a new replacement, not fixed. After more back and forth and sending them the video, they replaced it a few days later . Months later , the other recliner was not closing right or staying up. Text warranty Dept again, explained what was wrong and they shipped out a box of parts and said if you can't fix it on your own, let us know and we'll send someone out. Like WTF, I'm not a furniture repairman. They must have issues with these recliners to know what parts to send out. We replied that we wanted someone sent out and they still haven't sent anyone. It has been 3 months of trying to get ahold of someone. They only communicate by text, then email, no real person. They replied in an email and said our claim was closed, but how was it closed when I have a broken recliner and a box of parts. This whole experience is making me avoid Ashley's for any of my future purchases. The whole warranty Dept is ruining it for the salespeople that are doing a good job in the store to make a sale. If you really like something at Ashley's, I'd avoid the extended warranty because it will probably be a headache getting the service you're paying for. read more

Ashley Store - Back and forth conversation via text. - Furniture Stores Near Me - Long Beach, California

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My Mom and I just walked the entire store looking at living room furniture. Not one employee offered to assist us. Clearly our money is meant to be spent elsewhere. My Mom did see a set that she's interested in. read more

Ashley Furniture in Long Beach Town Center. Don't go there. It just like going to used car dealer. There are so many sale associates who stand that to greet you. Then play with different numbers and prices to confuse you. They don't put anything in writing and they play with discount rates and financing options just to confuse you. The manager Anthony, big fat, bald head who was very rude and intimidating. He need to adjust his attitude to be a sale person instead of a dickhead. He tried to insult my intelligent by flipflopping with the price up and down, then he said, "THAT'S NOT WHAT I SAID". So I asked him to put in writing but he immediate declined. He said, "There is nothing to put in writing". Everything there is marked up by 100% and they play game by giving you 20% - 30% discount. Then they try to up sale with the warranty. Their goal is to confuse you and wear you down. It's worse than buying a used car. Go to Thonet Furniture or Bob's Discount Furniture (just a few door down). read more

Do Not Buy From Ashley!!! I ordered 4 peace set sales rep said ALL pieces were available. Only 3 arrived. If I knew only 3 pieces were available I wouldn't have bought in the first place! Long story short I called for refund and to return the furniture the people at this location are no help they provide a number that no one answers. All of the people you talk to on the phone representing the company tell you they cant help and just try to keep kicking the can down the road. I called my credit card company to report fraud they investigated and refunded my money because they as well could not get hold of anyone. Sad this huge company does business like this no real representation. All the sales people just trying to make a sale. I will never buy from Ashley again. read more

Do not shop here unless you are absolutely sure you are not going to return anything. My 82 year old mother spent $6,600 on a Tempurpedic mattress, base, bunkie board and mattress protector. The salesman ALI ABDULKARIM told us the mattress and base would not be too high on her bedframe (also purchased at Ashley). But it was. So she had to spend $300 removing the wooden slats and drawers from her bedframe that she loves to lower the bed for her, plus she had to cancel the bunkie board. The bunkie board was never delivered, and it took ONE MONTH to get a refund on the bunkie board and we are STILL WAITING on the $16 recycle fee that was charged for the bunkie board, over THREE MONTHS LATER. Plus Ali sold her a mattress protector that fits loose and slides off of her $4,000 mattress she just bought from him, and they refuse to exchange it for one that fits this particular mattress. Ashley is a horrible company. Please do not shop here unless you are absolutely sure you're not going to cancel an item or return an item. read more

Sales people are rude. Had an issue with an expensive tempurpedic mattress and they told me to "walk on it" to make it softer. I'm in my 70's! read more

I would not recommend buying anything from Ashley. I just bought a set of recliners. After purchasing the recliners, the salesman told us not to worry about anything, and if we had any questions or issues, to call his cell, and he would take care of it (a typical selling point). After delivery of the items, the recliner buttons were mismatched. The delivery guy called customer service, and they told me not to worry, that they would take care of it, and to go ahead and accept the delivery. I, being dumb, did accept it, and since the delivery, I can't get a hold of anyone at the store, customer service, or the salesman to replace it. Do not buy from this place. BAD, BAD CUSTOMER SERVICE. read more

Ashley Store - The recliners buttons. - Furniture Stores Near Me - Long Beach, California

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I went to the physical location looking for a desk chair because I needed one fast. Of course they didn't have it in stock and told me I'd have to have it delivered. Against my better judgement I agreed simply because the delivery date they gave me should have been quicker than Amazon delivery for a similar chair. The date came and went without receiving the item so I called their help line who directed me to call the store directly. The store informed me that the chair was never shipped in the first place and I'll just have to wait until they finally get around to shipping it before I'm able to get a refund. So if they sit on it for a month I can't do anything about it while they keep my money. There is a reason why these places are losing so catastrophically to Amazon, they deliver NOTHING, even when you waste your time visiting in person. Thankfully I can rest easy knowing Ashley furniture will be out of business some or later. Their lack of everything that keeps a business going well catch up to them and it'll be satisfying to watch them fail. read more

Ashley Store - Enjoy a photo of the rug the non-existent chair was supposed to go on. - Furniture Stores Near Me - Long Beach, California

No compren nada en Ashley yo compre unos sillones y le compre la garantía de 5 año y hoy q fui a reclamarles de dicen q la garantía no es con eyos y le dije q para q la venden eyos la garantía si no sirve para nada tengan cuidado read more

Im beyond livid! Ordered a couch on Nov 11th and it was scheduled to arrive on Dec 7th. Waited and waited and got a call that ordered had not arrived and so I was being rescheduled for Dec 12th between 8am and 12lm. I get a call NOW, 818am that order did not arrive and will need to rescheduled for Dec 26th. Fuck this. Wtf Unacceptable! I'm getting my money back and going elsewhere. So disappointed read more

The worse business service ever. Selling damage furniture, and not wanting to exchange the furniture. Ashley's furniture customer service words "we will have an agent review your account and respond to you shortly." it took almost a month for someone to take me serious. They made me feel discriminated because I am hispanic. I do not recommend Ashley Furniture to anyone.. "NO STAR" read more

I give 5 stars to Sales Representative Ziyi Wang , he was so efficient, knowledgeable and hospitable to me when choosing a bed at Ashley . I highly recommend him , you will not be disappointed by his kind demeanor. read more

Ashley in general has fine furniture, but to customer service they are in need of better fabrication of their customer service. Called the store in Long Beach Town Center off of Carson and spoke to associate by the name of Kevin. In return Kevin was able to ask me for my phone number. After receiving the information I was asked to be please hold. As I note down this review I'm still on hold, well over 11 minutes on hold. UNACCEPTABLE. Consider the next door neighbor for purchases. read more

We had a great experience shopping here. Ali and Sean were both so patient with us. We left feeling taken care of and feeling confident in the furniture we purchased. Thanks guys! read more

I do not recommend the Long Beach location. I am not speaking on every Ashley Furniture store. I purchased over 8k in items. When I called to confirm my delivery date, I was told my delivery date change due to items not in stock which is not what I was originally told. I was given different information from my original purchased date. While attempting to ask one additional question, Representative (Justin) hung up the phone. I called the store to speak with a manager (Anthony) who repeated the same information but did not ask questions or ask for details when I stated one of the representatives hung up the phone while I was still speaking. I understand that a manager will protect his employees but at least pretend to care for the customer. Ultimately better communication and better customer service from the store and it's employees would have helped. read more

Do not buy any furniture from Ashely, especially from the Long Beach store. Terrible customer service, and do not stand by their product. We will never buy anything from them again. Managers are clowns read more

Purchased a leather couch set... I did buy the warranty because they "guaranteed" that everything would be covered!! WRONG! The leather started to crack in 3 different areas (2 on the couch and 1 on the recliner). Sent in pictures to warranty company. Didn't hear back. Finally called and they wanted more pictures with measurements (I retook the photos with measurements). SURPRISE they denied my warranty saying the maker of the furniture pulled the leather too tight and that's why it's cracking! So I went to Ashley's to get a refund on my warranty... guess what?? They don't give refunds!! read more

I purchased a leather sofa from Ashley, and I couldn't be more pleased. David Lukic was my salesperson, and he was excellent! Although I thought I knew what I wanted, David was nice enough to indulge me when I decided I wanted to explore other options. The delivery went off without a hitch, the delivery people were prompt, showed up when they said they would, respectful of my home, and very nice. I love my new sofa, and I think for the money I got a good deal. read more

If I could leave 0 stars, I would. Absolutely horrible experience with Ashley furniture. I bought a couch that has major issues - it has been giving off gasses/odors and I can't sit on the couch without itching, tongue swelling and other issues. I've had the couch for more than two weeks and still the issues persist. When I tried the couch out at the store, there were none of these issues. I've tried to work with customer service to address these issues, but they have not been helpful. It is clear that they have a script they cannot deviate from and they simply give you the runaround - wasting time while you're stuck with a basically unusable couch. I would recommend anyone thinking of buying furniture to avoid Ashley. read more

I want to start by saying my review has nothing to do with the sales associate Daniel. He was extremely helpful and patient with us throughout the whole process. My frustration is with the company itself. I purchased over $6k worth of furniture on December 7th. I asked multiple times if the furniture would arrive prior to Christmas. I was guaranteed that EVERYTHING would be delivered prior to Christmas. Our initial delivery was on December 16th. 2 days before the delivery date we get a call that our delivery was pushed back because some items were unavailable. We then get told our order would be delivered on December 20th. Yet again two days before the delivery we received a call that our order was postponed. They sent a new delivery date for the 27th. On the 27th (while the driver was on his way to our house) we revived a call 40 minutes before the delivery that they weren't delivering all the items because they didn't know when some would be available. We declined the delivery because we knew we wouldn't be able to return anything if we accepted it. It is now one month since we purchased our furniture and haven't received a single update on when everything will be delivered. read more

PLEASE do not buy from this store/ company they will deliver broken or used furniture with scratches covered with a sharpie marker. I'm telling you, AND then you will go round and round with their horrible customer service that won't give you clear answers and that you need to call 50 times to get them to replace the furniture AND when you receive a replacement it will still have scratches on it! OH and good luck having the sales person at the Long Beach store help you because they will throw their hands up and say I can't do anything I'm just the sales person AND the operator answering the phone at the Long Beach store will hang up on you and won't transfer you to a manager. HORRIBLE! They play games so save your money and time and go to a better furniture store. read more

Called first and spoke to Adrian. He was very helpful. Came in the same day and spoke to him in person. Very patient and not pushy at all. Showed us many options and showed us quotes with everything we asked for. Would definitely recommend and will come back to finish furnishing our home. Prices are very considerable with other locations. read more

Ashley Store - The selection. - Furniture Stores Near Me - Long Beach, California