We were lucky enough to have Randy K as our sales person today. Her service was outstanding. She…read morewas patient and kind and extremely friendly., and of course, extremely informative. The selection of furniture and Built Rite is absolutely amazing. I was expecting much less to be honest with you.. I was floored with the amount of furniture and beautiful items they have in that store. The value of the furniture was amazing as well. Their prices are lower than other stores. The quality is higher. If you cannot find a specific piece of furniture that you are looking for, you probably don't need new furniture.!! Thank you, Randy for everything you did for us today. We are looking forward to getting our table delivered next week.. Randy and Jan B

I've purchased furniture here in the past and it withstood three moves over ten years. I went…read moreshopping for a new place to park my butt and immediately thought of BiltRite. There are pieces that definitely cover style, comfort and durability. However, it's difficult to find a piece that has everything within the budget you may have set for yourself. That being said, there are plenty of options for those who have a little or a lot to spend. And while I didn't find a sofa that spoke to me at that time, I found myself here again, a few years later, looking for a mattress. And this time I did give them all my money. There was a very patient gentleman who put up with me for at least an hour while I tried all the mattresses that fit my criteria, and then while I waffled between my two favorites. He was very knowledgeable and answered all my questions. He didn't steer me directly to the most expensive mattress, I found that myself. However it's not the one I chose. I picked the second most expensive one lol I hate shopping, my back chronically hurts from an injury, and the mattress I liked the best alleviated some of that pain. The checkout process was easy. I qualified for a credit card I didn't need, but it allows me to pay off the purchase at my leisure instead of immediately. The delivery was great too. After a couple weeks we had a call to schedule, followed up on the morning of, received a text when they were on the way, and after the delivery was completed. The gentlemen who removed the old mattress set and installed the new one were very professional. I work from home and they barely made a sound. They were respectful of my property and quick. I didn't feel the need to shop around, most places have the same stock and comparable prices. I like BiltRite and was happy with my experience. The mattress has been a lifesaver for me as I don't wake up in intense pain every morning. I find that my experiences over almost 20 years with this store have been pleasant and no pressure. And the fact that I'm not here every other year to replace something is a testament to quality which i appreciate.

As of right now I give bobs 3 stars. I bought a sectional from them in September 2021 which they…read moresaid would take about 3 months to be available due to Covid etc. 3 months pass and I get an automated text in December that it's ready to pick up, and that I only had the next 3 days to do so. On Christmas week. I got it done, it had been a stressful month for me personally and you throw that on top of it it was just a lot.. but no complaints on the sectional, I love it. I just wish they gave you more time for pick up. I had to wait 3 months, and they gave me 3 days. Don't choose delivery unless you're all for the convenience. They charge based on how expensive your order is. My sectional was over $2000 and they wanted $270 for delivery...pass. I rented a uhaul and picked it up no problem. Fast forward to 2 weeks ago when I went into the store to checkout counter stools. I found some that I liked but went home to make sure that's what I wanted. I ordered them online the next day. Then I got a text saying I could call about my order details. I called (this was Sunday) and they told me I could pickup anytime next week Monday after 2pm. I went there that next week Monday at 3pm to pick them up and they told me the stools weren't there and that they aren't even in the truck yet. I told them that someone over the phone told me I could get them today. She said no, you'll get a text saying they're ready for pickup and have to schedule a time. I was real irritated. Waste of my time. Blew off 2 separate plans to go do that after work. Then of course 2 days later is when I get that text. I went back in there, pickup was no issue. We got home and had to assemble the chair legs etc and one of the legs was missing a "foot". It sucked but we had a quick solution. Then I notice the feet are scratching my floor so bad. So... we pried all the feet out of the legs and put pads on instead. Problem solved. I rate a 3 because the stuff I've bought from them is nice quality- I love both the stools and sectional. But the foot issue with the stool really irked me and so did the pickup miscommunication. I plan to order a new area rug from them too soon so I hope I don't have any more issues.

I was told the only way to get the dresser I ordered within a week was to pay $100 delivery fee. If…read moreI wanted to pick it up for no charge I was told I wouldn't be able to get it for 2-3 weeks. I paid the $100 for delivery and the day before delivery I was told it was not ready and I had to schedule out another 1-2 weeks. I requested a refund to my delivery fee as their part of the deal was not upheld. I was told to call customer service where they went back and fourth with me for 20 minutes saying all they could give me was $23 off. I've never dealt with such poor customer service.

I had a great relationship with the sales associate. She went out of her Mary way to get a certain…read moredelivery date. The delivery men were going to be 10 minutes late but they called to let me know. Pat

5 months later a new problem with my sofa steinhafels told me to call manufacturer, you cant reach…read morethem by phone or email and steinhafels doesnt care. So be careful buying from them

Have made purchases here on several occasions over the past 30 years. We're currently in the market…read morefor some furniture, so we decided to stop in and see what they have. I've always been impressed with both the selection and the sales staff. They're extremely helpful without being pushy. This visit was no different. We found several excellent options and had a very positive experience. We're still checking out a few other places before making a final decision, but I'm glad we stopped in. P.S. Good furniture is expensive, but in most cases, you get what you pay for.

Our sectional sofa was delivered weeks ahead of the projected date with care and professionalism…read more Love the sofa.

If they allowed me to, I would live here. The only reason for a star removal is the struggles of…read morethe app to log in for your rewards.

I was in need of patio cushions, I recall shopping here two years ago and had a positive…read moreexperience. While shopping today, I thought this is a great store, never feels crowded and they have so many things. You can fill your home with decor all from one place. Ross was super helpful during checking out. I will always think of At Home for my future needs for my home.

Purchases a stove and it was damaged during delivery. Floor was also scratched and corner of…read morekitchen counter was broken off.

Would give a 0 if I could. Worse customer service ever. Purchased a dryer-brought it home and…read moremotor was bad. Returned back to store, however no Dryers in that price range was available. Purchased dryer in store and paid on line for financing. Manager kept insisting it was not their fault, rather mine for purchasing online. Stated he could not do anything besides apply what we spent toward another dryer that we were already in a discount store Was terrible to deal with 2 trips to the store that day and no dryer. Absolutely no help from store Save yourself some time and don't go here....Its a dump and they do not back what they sell. Will never return

Clearly I should have checked out the reviews before purchasing. But for years I heard from people…read moreabout how lazy boy furniture was a good investment because they had a lifetime guarantee. Yeah well it was the shortest loved couch I have ever owned. And when we reached out about the guarantee we got a virtual inspection where we were told it was considered abuse. Because clearly sitting on our couch is unreasonable.... 0/10 wed have been better off getting something for a 1/4 cost for the life this thing had in it. We waited longer for delivery than it was in good condition

leather recliner stiches are coming out on a leather recliner. 14 months out of warrenty…read more manager not willing to fix or other. Ended up using Master Card double warrenty bennefit to resolve. Took some time and several email but ended up with an $800 check. Bottom line is 14 months is too soon to start coming apart.

First time here. I was very impressed with the number of high-quality mid-century modern pieces…read more Each one I saw had been carefully cleaned, refinished, or reupholstered. They are pricey, but this is an instance where you get what you pay for. We are seriously in the market for a couple of pieces, so we joined the VIP Club for the next three months. Wish us luck!

The gentleman who runs this business is kind, attentive and always present. His choice in items for…read moresale is unreal!! Now, if he'd only let me work for him during the sales!!!!

Really love this store. I visited this place with my girlfriend and I received a very warm welcome…read more The furniture selection is very nice and well priced. They have many very nice pieces for a very low price. Compared to the stores in Chicago, the items he are much nicer, better restored and in overall better shape. I plan to come back soon to get a few pieces from them.

We purchased a dresser through Joint Effort Studio and I highly recommend both the shop space and…read morethe service. The shop on National Ave is super fun to browse - there's even vintage clothing and a little jewelry studio in the back. The mid century modern items change constantly - they're always getting new items. The service was great - Jesse was really flexible in arranging a time to deliver the piece. It was all smooth sailing with these guys and I only wish we had a larger space to accommodate more furniture.

What a cool place! They have a large variety of antiques from small items to art to large furniture…read moreand everything in between. On Saturdays I learned they do an estate sale style back room event where they open up even more items! We found some cool trains and ornaments but there's so many unique and collectible items. I will definitely be back periodically to see what they have! I love a good antiquing adventure! Staff was friendly and knowledgeable.

Called several times. No answer. No return calls. At one time they say they are in Menomonee…read moreFalls and then its New Berlin. I don't get it.