Terrible. I WILL not be doing my business here or leading people this way again. The first time I went into the store was a great experience. The salesperson was sweet and helped me find the right couch for me. When my couch was delivered however, the movers didn't even attempt to fit the couch into my place. They said they've been doing it for 7 years and know just by looking they can't. I had to go into the store to find another one that would fit. The couch that I purchased cost less than the original, so I was supposed to be refunded. The woman told me it would be 5-7 business days to see the refund. It's been over 3 weeks and still no refund. I've called multiple times to which they all say they will fix it and I'll see it within a couple days. No refund and a couch that I didn't even want originally is what I'm left with. Take your business elsewhere, this place is a headache. read more

Ozzie was a huge help. We needed a lot of different furniture and he helped us find the best deals. Lots of good suggestions for different arrangements. We will definitely be back for more. read more

Poor customer service. We went to buy a sofa and walked around the store for about an hour. No sales people came up to us to ask if we needed help. They would walk by, look at us and kept walking. They came up to other people next to us and asked them if they had been helped or if they needed help. So disappointed, I hope it wasnt because we were hispanic! read more

WORST EXPERIENCE OF MY LIFE. Every time Ive gotten a delivery pieces have been "missing" or "defective." When i call to schedule new deliveries no one answers. Took months to get back to me. Also every delivery person has broken things in my home. Hole in wall, broken gate door, broken screen door. I finally just said forget it and wanted to return my bed frame bc it seemed that id never get the right pieces. Then once again they tried to send me a head board. After months of hassle they took the head board but broke leg of the frame when moving my bed back. Now im still dealing with them trying to get a leg. Today they said they were sending one out but surprise surprise they sent the wrong thing. I bought this bed in MARCH. IT ALMOST NOVEMBER. WHAT THE FUCK. This place has made me break down im tears. I currently have a jack stand holding my bed up. Am i being scammed? Because it feels like it. -5 stars. read more

I was so happy with the quick and easy service I got when purchasing a new mattress and box spring for my guest bedroom. I was open about my budget and I was shown exactly what I needed. I decided to pick up the order when it arrived instead of having it delivered for an extra fee. I brought a rope and a gentleman helped me secure the box spring to the roof of my car. He used great care and I made it home without a hitch! The showroom was so beautiful too! I was really inspired by the collections and decided to purchase a gorgeous accent chair for my place! I'm still waiting for it to arrive but I have the perfect spot for it! The clearance section was great too. I'll be back for more creative furnishing inspiration and hopefully keep adding to my home! read more

I purchased a nice recliner from an Ashley sale: amazing sale price!! The salesman was nice, professional, & did not pressure me into buying anything I didn't want to. Their delivery was a great service: they were there within the 1st hour of the range of time they told me the day or 2 before. It was nice to get a call 20 mins before their arrival. The delivery men were speedy & set up the recliner quickly. Delivery price is a bit steep, but that's the only thing I would consider a "complaint". read more

We bought a dryer and the sales men said 2 weeks fine ok. So I called the store and the sales man gave his own delivery date instead of calling us. I told her I need my dryer sooner the girl was very nice set up the delivery date. We were told by the sales man John that they could hook up everything they have all the parts. Well they get here they don't have the parts I call the store ask for John you guessed it wasn't there. So my husband went to menards to see if he could find the part. You guessed it they meaning ashley gave us the wrong parts. Now my husband is mad drives over there to Ashley's gets the right parts goes to menards again now it's 3 hours since they delivered it and my husband worked that day also. Get it together people we spent 10000 dollars on a dryer and this is the customer service we get we won't be back. read more

My husband and I recently purchased a bedroom set from Ashley Furniture consisting of two nightstands, a dresser and a king size bedframe paying ~$2000 for everything. On the day of delivery, about 3 weeks after we bought it, the footboard of the bedframe was cracked so they were unable to put together the bed. The delivery workers left multiple large boxes in our bedroom. Two weeks after this when the footboard was finally delivered, a second team of workers arrived to put the bed together. My husband and I never slept on the bed once because after it was put together it was so wobbly it felt like it might fall apart if we laid on it. Screws were coming out of the bed that same night, drawers were crooked and misplaced, and the headboard was separating from the support legs. We called and after much trouble and many unanswered texts and voicemails, they sent another team out to fix this bed. The third team they dispatched was originally sent to the wrong address. When they came to our place and "fixed" the bed again, it still was wobbly enough that our 4-year old son could shake the bed enough that it would slam into our wall. All four support legs and side slats on the board moved and shook even with a gentle push. We contacted the store we bought the bed from and were told after all this hassle that they could not refund us any money since the product had already been inside our apartment. This is absolutely ridiculous seeing as the model we viewed in the store was very sturdy and secure. They said they could transfer us to a "care center" and transferred us to a line that wasn't even in service. This whole experience has been absolutely awful and we will never be purchasing from this store again. I advise anyone looking for good customer service or high quality products to shop elsewhere. read more

ATTENTION FRIENDS. Please save yourself from being disappointed and never do business with this store. 2/24/2018 Chris and I went and picked out a couch, a loveseat, and a 7 piece dining set. After picking everything out we decided to do the 12 months interest free financing and the man was doing all his work and then tells us that our delivery date would be 3/30/2018. ‍ that sucks but we really liked our furniture we had picked out so whatever. So they finally call the or so before and say furniture will be delivered between 2-5 on 3/30/2018.......when we ordered the sales man told us they would give us a THIRTY MINUTE window. So I was pissed about this but chris worked it out he would be home. Now they tell me we don't have your 6 chairs for your dining room set......Easter was 4/1/2018, we were hosting, and now we got to host with folding chairs. They told us unfortunately the chairs wouldn't be in until 4/13/2018. Now 4/11 comes around and we get a call that our chairs will be delivered 4/13/2018 between 9-12 and that was not possible. Chris already missed out on 3 hours of work to get the furniture the first time so I called Ashley between 4/11-4/12 approximately THIRTEEN times and left a voicemail every single time except the one I finally spoke to someone and NEVER received a call back. When I finally talked to the man I told him we would come pick it up ourselves because we could not continue to take off of work to get furniture that we have to work to pay for! He told me he would get them off the truck but unfortunately wouldn't be able to tell me when we could pick them up until 4/13. Fine whatever. He also gave us a 100$ credit back on our financing to cover the delivery cost because we couldn't get the chairs delivered. When he called me back he said we could pick them up whenever, but he just wanted to make sure that I knew there were only 4 chairs.............and the last 2 chairs wouldn't be in until 5/18/18.......I was pissed but once again what could I do!?!?!?! So now today is 6/1/2018 I never recieved my chairs, never got a call, nothing. So I called Ashley on 27th and College in Milwaukee where we purchased our furniture today and the woman said "it's been pushed out another 2 weeks" I am due to have a child in 8 days!!!!!! I explained how RIDICULOUS THIS IS and she said she would talk to her manager and see what they could do for me. She called me within the hour and said....."we can give you a 50$ gift card" I told them to keep it. I don't want to spend any more money in this store and I will make sure everyone I know knows about my experience as well. So that being said, don't waste your time at this store. 13 weeks later and I'm still waiting on 2 chairs........... Update: my original sales guy (who truly was awesome) just called me. He is personally going to get me the showroom chairs from the store in pewaukee and hand deliver them to us. This is the only solution he has for us at this time because he can't find these chairs in any store nation wide. I told him this was not a permanent solution, that I did not pay for used chairs, but I don't want to take the chance of only having 4 of my 6 chairs so I will take them but if I can't get brand new chairs I want a refund. He was understanding and seems to be doing everything in his power to help us. read more

I had the best experience buying a new sectional with the help of Alphonso at the Greenfield, WI Ashley HomeStore! He made the experience so wonderful and was the best salesman I have had to work with. Normally I feel major "buyers remorse" after big purchases but he made me feel so comfortable and helped answer all my questions. read more

Where do I begin. I ordered a three piece sectional from Ashley in April where I was originally told a pick up date of May 4th which was my desired date that I was moving in to a new apartment. Upon completing the transaction I was told that the order was pushed back to May 15th but the representative told me she would put me on an "ASAP list" to try to get the order bumped up and would be in contact with me shortly. Two weeks passed without hearing anything. I called back to see if it had gotten pushed up where they informed me that my order was now pushed back to May 29th but again said they would put me on this so called "ASAP list" and would call me back within the hour. You guessed it, never a call back. So finally today I went in to the store to get some answers where they informed me my order was now pushed back to June 14th but they would put me on "the ASAP list" if there is such a thing. That was the final chance I gave them to try to make things right but they blew it like they did every time before so I cancelled the order (which I should have done weeks ago) and ordered a similar couch from Bob's and it is coming on Tuesday :) Also I am from Milwaukee and on the right page, I do not know why it says San Francisco read more

I stopped in to buy a mattress. Laren, the salesman, told me the 10" would not arrive until Sept 1st. I said that wouldn't work because that's moving-out-of-town day. He said I could have the 12" in the back for $10 more so I bought it. I drove around to pick it up and he said I couldn't have it because it has a 6" tear, but he assured me that he could have one ready for pick up, 'from 'the warehouse' on 8/26. I called before picking it up to make sure it was ready and was told that it would arrive Sept 1st. Ugh. That's too late. The gal says 'I'll call you back when Laren gets in to get more details'. She didn't call so I call back and find out he called in sick. The new gal tells me that it won't arrive until Sept 1st. I had to cancel it because they could do nothing to accomodate my situation...I guess they had one in stock but it went to another order. Now I have less than a week to find a mattress and dealing with them was a huge waste of time. Terrible service. read more

We ordered a gas stove on 5/27/19 from Ashley Homestore/Appliance Mart in Greenfield. Originally, the stove was set to be delivered on 6/1/19. After further discussion, we were informed that the was not in stock at their location but was promised that he (sales associate) would be able to get us the stove. And with this, it was decided that the delivery date would be pushed to today, 6/15/19. About week after making the purchase, we had not heard anything from the sales associate, and I decided to call to confirm the delivery date. According to the sales associate, which was the same person that we purchased the stove from, stated that he would ask the buyer because they were there and that he would email me. What I received in the email was the owner's manual for specifications for installation. I never asked for that and just wanted to confirm the delivery date because we needed to have a gas valve installed prior to delivery. On 6/12/19, I received an email from Appliance Mart confirming the delivery date for 6/15/19. Within this email, there was a link to confirm the delivery, which I had done. There is also a link for tracking your delivery order. According to this link, we were first stop for delivery, but after a few hours and no delivery, we checked this link again and it stated that the delivery guys were at their second stop and the status for ours said on the way. After about an hour later, we checked it once more and it had showed they were on their 3rd stop, but this time our status read "unable to start". At this point, my husband called the 800# and was awaiting a call back. With no call back after an hour or so, I contacted the store for further information. After a few phone calls to the manager and customer service with no call back, I contacted another location and was transferred to customer care and spoke with a care manager and was informed that I would be receiving a call from the purchasing manager on Monday. Several hours later, the sales associate that sold us the stove contacted us back. The solution was either 1)take $75 off the purchase and wait 4 more weeks for the stove or 2)exchange that stove for a smaller and cheaper stove. To me this was a slap in the face and I was still mad that no one, including the managers, at this location had called me back with an explanation of how this had happened. A few hours later, the same sales associate called back and stated that he was given 2 other options for us. 1)take $100 off and wait 4 weeks or 2)buy the cheaper, smaller stove and get a $200 gift card for a future use. Really... Why would I want to make another purchase there if I can't even get the first purchase. The so-called manager, which he claimed to be the area manager for Appliance Mart still could not give me an explanation, but he did make sure that to state, "you're not happy and this reason why this is happening". Now it's my fault that his sales associate didn't email me back to confirm the delivery date, the delivery system sent us an email, and that there WAS NOT ANY COMMUNICATION from that store for our purchase. Once again, I had to contact another location to retrieve information on who to contact regard this so-called area manager. Waiting for a call back. Honestly, if we would have never called inquiring about the delivery... they would probably not have called us. HORRIBLE CUSTOMER SERVICE!!!! read more

Shopping during these times can be frustrating and even unnerving. As soon as my mother and I walked into Ashley, Dana greeted us so pleasantly. She assisted us in picking out furniture. Shopping with her was such a joy. She was patient, kind, & funny. She has great customer service and was very personable. Dana really made our shopping experience pleasant and my mother was able to find a great set for a great price! Thank you Dana! read more

Unbelievably bad The furniture you see in the store is not what you will get in your home. I purchased a sofa the list price was about $1600 It came in 3 pices the cushions were lumpy and inconsistent the middle cushion was clapsed middle fabric was faded They came and replaced the cushions and the fabric in the middle piece The middle Cushion was still collapsed They said they would come out again and take a look at it.All my items were supposed be Delivered at the same time my order was scattered for 4 months They scheduled the appointments two times they were a no show they cancel the appointments. I took off 6 days of work for a bed set and a sofa they were supposed to deliver a coffee table and and end table but after 4 months they still didn't have it so I cancel those 2 items do not order from Ashley's you will be sorry I am. And it's not over yet they still have to look at the cushions again so I have to take off of work at least one more day. read more

Purchased and received a defective table set and server. Service came out and took the table back and gave me a new one. The second is even worse than the first with defects such as splitting wood, rough and sharp edges and patches all over the table. Ashley now will not take back any of the pieces, will not refund my money or even give in-store credit. Manager has told me that Corporate will do nothing. Beware! read more

From the sales to the delivery, I couldn't have expected more. Seriously, they have quality and quantity and you'll be please!

This five star review is for how helpful our salesman Al was tonight. We previously bought a couch here and it ended up being too big for our house -- Al helped us measure the couches to find one that fit. They also have a good selection of furniture at this store for reasonable prices. read more

We have not purchased any major furniture sine American closed. That was always our go to. We had never considered Ashley in the past and decided to check it out because we desperately needed new living room furniture. Dana was our sales person and she was awesome! She is as very casual and didn't push us, but was very helpful and put us at ease. It was a great experience and we are eager to get our furniture hoping the quality is just as good. We will definitely go back. read more

I lost all of my living room furniture due to a fire. I ordered two couches from Ashley and set up delivery for the Monday after I was scheduled to move back into my restored house. Just got a phone call that my couches were backordered and won't be delivered for another 3 weeks after my original delivery date. I ordered the couches a couple months ago. They were in stock then. I already paid in full for them. How can you sell something not in stock and ethically take full payment? Thats bad customer service and just bad business. I canceled my order and requested a refund. I don't recommend going to Ashley unless you don't mind being just another sale on the books. read more

I have a great time choosing my mattress with the help of Joe Ortiz! I recommend him his a really nice guy and he definitely is going to help you! Thank you Joe! read more

Buyer beware, room consultants onsite are rude, pushy and liars. They will say anything and everything under the sun to make a sale. Our room consultant enticed us to purchase a 5 year accidental coverage advising us that if we didnt use it in 5 years we financed the couch, we would get a full refund. Well- it's been a little over a year and we havent used the service so I call to confirm the refund and was told that we would only get half back as a store credit... All she could offer me was an apology. Not to mention, when we bought the couch and paid for our OWN delivery service, they lied to us several times that the couch was wrapped and ready for pick up. Our delivery driver arrived on time to Ashleys and the couch wasnt even off the floor in the warehouse for loading. He had to come back to pick up the couch because it wasnt ready. It didnt even come wrapped and CS gave us a hard time about a free cleaning kit that we were told COME with the couch. all in all, avoid if you are not desperate for furniture. Bunch of liars. read more

I took my mother in and she was on a budget. Not only did they not try to push the expensive stuff, but Ryan took us to a spot with discounted items. After all was said and done, we saved a lot of money. Thanks for understanding our needs and our budget. We got just what we needed. read more

Furniture nice but my furniture came broke, took a week to get fixed, wouldn't replace, only fix. And the moving guys broke my ceiling fan. This has been a terrible experience for me. Not to mention I spent over $7,000 and wasn't treated right. I probably wouldn't buy from Ashley's again, problem is, they have nice furniture. The people that work there just don't care. I think the repair man was the only one that cared about the job he did. Now I have to buy a new ceiling fan and find some to install it. This whole process caused me a lot of stress. read more

I give this store zero stars. I purchased an item and it was never delivered to me. They never called me to tell me it was still being made in the factory. I had to call them and ask where is this item?? They never called me back. When I came to the store to get a refund for this item, no one cared that I was so unhappy. Go to Biltrite. They care about their customers read more

The customer service was not good at all. They messed up my order twice, the promised delivery date was not met and when I tried to confirm the delivery time , the store representative told me that there is no delivery scheduled even when the date was clearly written on the receipt. Even the Ashley corporate customer service is not any helpful. I will not be buying from them again. DO NOT BUY FROM ASHLEY. Save yourself sometime. read more

Can't wait for the new ottoman to arrive , aka my new bed. Thanks tom. Everything went fine. No pressure sales

Fantastic customer service. Sales man Art did everything he could do to get us a great deal on price and financing options, would highly recommend this store and the sales guy whom worked with us! read more

Ahmad Salin was a great help. I furnished my whole house for such a great price. I was able to find everything I wanted. Highly recommend contacting him. read more

The sales people are completely clueless. While friendly, they know nothing about their products or financing options. Solid options and quality furniture for the price, but the slow staff make this store unbearable. Go somewhere else or buy online unless you have at least 2+ hours to wait around. read more

I purchased furniture from Ashley HomeStore which I have since discovered is defective. Their customer service keeps giving me the run around, trying to offer partial credit for one of two defective pieces. I have been calling and emailing them consistently, and my complaints on their Facebook page keep being deleted. I have filed a complaint with the BBB of Wisconsin regarding their defective merchandise and horrid customer service. Do not purchase from Ashley HomeStore. read more

I never had so much disgust for a deceitful company that's only out to make sales. I ordered a sectional in September and it was scheduled for delivery yesterday(December). The original date was delayed due to not having a piece available.. whatever. So the truck arrived and they opened the sofa to find holes and slits all on the couch. It arrived damaged!!! We waited 4 months for a product that was damaged with slits and cuts and holes. I was then told we would receive a call from the company... no call!! What kind of business and service are you running where you don't provide an output of quality goods and you don't correct your wrongs. I'm tired of the waiting game, I'm tired of spending my money where I'm not valued as a consumer esp during these economic times. I'm over it and will Cancel the remaining items. I rather take my business and money elsewhere verses deal with this company. Happy Holidays right? read more

Nice store. Went in looking to spend good, hard earned money on a recliner and no salesmen around to help. Out of luck if they work off commission. Guess I'm not dressed sophisticated enough. read more

It was a tale of two Ashley Furnitures. Purchase process was very easy and delivery was scheduled with the understanding that I have an older home and there are tight corners. Bottom line, the new couch and loveseat may not fit. Sure enough, it was delivery day and the crew said it was "impossible" to get the couch in. I sent them away but decided to try again through a different door or window with a different crew. Weeks after the couch was purchased, a new crew came out and within minutes got the furniture through the door the other crew said was impossible. Overall, happy with the new couch and loveseat but wish it would have been delivered right the first time. read more

My daughter & I spent hours & hours shopping everywhere for the perfect sectional to surprise my husband. When we arrived at Ashley Furniture on S. 27th Street, John Dix greeted us and gave us space & time to explore the store:). When we settled on a set, John helped us configure the pieces to perfectly fit our space and budget! The set was delivered as promised. The gentlemen who moved it in & set it up were as friendly and professional as the store staff! We will continue to return to Ashley Furniture in Greenfield (even though we live about a mile away from the Ashley in Brookfield) to seek out John Dix's assistance & guidance for all of our furniture needs! read more

What a bad experience buying at this store! The girls at the front desk thing they're making you a favor! I had to wait 4 weeks to get my money back and they did not even know were my check was and couldn't give me a reason. I cancelled my order because they called me to change the delivery date. read more

So I want to start off by saying I never do this but I'm very mad. So my fiancé and I decided to get a mattress and Zoe at the Milwaukee location was great. However when it came to delivery I had the worst service. First, we moved everything out of the way for the guys so they had a easy delivery. Then my fiancé offered a water to them. After they were done I offered a bag of chips and candy as a thank you. Once they left my fiancé went outside and noticed they throw the bag of chips on my driveway and extra personal garbage they had on my driveway. Also, they left the garbage from the delivery all over our room. We called Ashley's customer service to let them know that they have people working that don't respect our property. The lady we talked to asked us what compensation we wanted, like we were just calling to get something. She then said she would have the manager call us to talk to us. And surprise, no call from the manager. We spent a lot of our hard working money at your place and we got no respect. It seems like they have great service when it comes to selling and then once you buy they don't care. read more

Very nice and stylish furniture, you just need t be sure what you are getting is your final choice, because once you get the stuff delivered it is hard to return it and or exchange it, but it is possible. read more

I purchased a sofa & loveseat on monday and set up an appointment to have it delivered on Thursday. They don't give you a time frame until 1 day prior which is stupid. Well on Thursday when i got off work i recieved a voicemail from Ashleys that my couches would not be coming because the truck broke down. Whatever- this stuff happens. I missed a day of work to be sure I could recieve it so I was upset. They rescheduled me for Sunday between the hours of 130 & 530 pm and they never came. Absolutely ridiculous. Never shop here. Such a hassle. read more

I would recommend to NEVER purchase from this store. They will lie to you just to get a sale. I was told by the salesperson, Ed. H, that the financing was 24 months interest free. I said I would not purchase it unless I got 36 months interest free financing. He got the female manager to ok the 36 months, RIGHT IN FRONT OF ME!. But they never changed it. They are quick to hand you the receipt in an Ashley bi-fold so you do not see that. When I confronted Ed, he said he would have the manager change that. HE NEVER DID nor did the manager!! When we went back a week later to purchase the end tables to go with the living set, he completely ignored us....I wonder why??!! Now I have been working for over 4 months to get the situated, but now I have $1500.00 in finance charges!! I tried calling the store, but you can never speak to anymore, all the voicemails are full. I called corporate in Acadia and was given 5 different numbers to call and no one would help, they just kept referring me everywhere else. I called the finance company and they said that Ashley's corporate would need to change it, but no one there helps. I even contacted the BBB and after 2 months of useless corespondence, they even send me some other customers private information, thinking it was my receipt, breach of confidentiality!! I had to bring this to their attention!! They basically said there is nothing they can do!! HORRIBLE CUSTOMER SERVICE!!! read more