I strongly advise anyone to never, ever buy furniture from any Ashley store. We bought a sofa here and after only three months of use the support piece under the cushions was completely broken. After dozens of calls between the store and corporate, where no one seemed to want to help us, a technician was finally sent out to repair it. Only six months later now the front support piece is broken and they are refusing the do anything to fix the couch that has now broken twice in less than a year of owning it. The customer service has been terrible. We paid over $1,000 for a couch that has broken twice in under a year and we plan on throwing out. Do not waste your money here. read more

Ordered a sofa in August, didn't receive it until November. They said it would get here in September, and kept getting pushed back. No calls, no notifications. I would continuously call the store to check on the status of my order. Ordered an extra pillow, didn't even come with my order when it finally came. This place is awful, and has no accountability for their errors or lack of communication. Still waiting on ONE pillow, since august. It's now November and they're saying it's coming in couple of weeks... no date estimate. read more

Ish was great in helping us find our bed! Recommend working with him when coming in to Ashley!

I purchased a queen-size memory foam mattress from Ashley in Gaithersburg Maryland, it was the worst purchase I ever made. What they do is put a soft comforter on the mattress so that when you lay on it you think that you are laying on a soft mattress but the mattress is harder than an rock, when I called to complain about how hard the mattress was that I paid $900 for they said sorry but we can not refund you your money back, so now I'm out of $900 and mattress read more

James was friendly and helpful. Spent time looking up items I was interested in. Deducted 1star because items that showed online as in stock weren't actually in stock at this particular store. read more

Representatives and Manager have always made our experience an amazing. They make sure that we got everything we needed and answers all of our questions. We never leave empty Handed Thank you for Making our shopping stress free read more

We visited this store a few times and had the pleasure of working with Hajo. We went in to window shopping and we were told by several different employees that there was a sale on the listed price. Not sure why they would not change price tags for different sales, but okay save the environment and paper. We shopped around and got some ideas. We went back about a month later after looking at their online sales. We worked with Hajo again this time we found what we wanted and asked about the online price since it was about $500.00 less. We were informed that they price match their online price! Woo hoo. Ask and you shall receive. What a nice surprise. She is very friendly and she knows her furniture. I would recommend seeing Hajo for your furniture needs. read more

I bought a couch here, fell apart after a year. You get what you pay for. Getting a couch from here without whatever their repair coverage is would be a mistake. It will break not of your doing and it was embarrassing when I made my movers move this ragged thing. read more

Ashley Store - Furniture Stores Near Me - Gaithersburg, Maryland

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I was able to quickly pick out a couch thanks to Cory. He was very kind and able to answer all of my questions. He was very patient as I kept testing each couch. I definitely recommend Cory if you are looking for new furniture. read more

Update 3/28: Today Ashley Furniture called to inform me that they would NOT cover the pilling under their "warranty" by sending me replacement covers. A week ago, they told me replacement covers were on their way to me in the mail. They even called to ask me if I received them. Lies, lies, lies. The representative who called today tried to tell me that pilling wasn't covered because my couch is like a sweater. Well, no, honey. It isn't. When I spend $2000 on something of any kind, I expect it to last YEARS longer than a $15 item from Target. So, no, these things do not equate. However, this does tell me that Ashley Furniture admits their fabric shouldn't be expected to last longer than the fabric of an ordinary sweater. Anyway, I lost my patience and just hung up on her. Then she called me and told me I was rude for hanging up on her. And then she hung up on me. Are these people for real? I feel like I'm living in the twilight zone right now. Regardless, my sofa looks like I found it behind a dumpster and it's only 4 months old, and Ashley Furniture refuses to do anything to correct it. You will notice that Ashley Furniture responded below. Well, when I emailed them telling them the lady who was supposed to get in touch with me yesterday never called back (in addition to a laundry list of other things), they included in their email "we see you spoke to Shelby yesterday." I never said I didn't speak to Shelby yesterday. I said she didn't call me back. There was no follow-up. These people need to learn to read. Maybe there are still seats available at Derek Zoolander's school for ants .... *** My $1880 sectional is defective and Ashley won't even come out to look at it. The cushions slide out after sitting on it for 10 minutes. I have to pause shows multiple times to get up and push the cushions back in. We have had this piece of garbage for two weeks (only started using it 1 week ago) and I am livid. We are a military family and don't have money to spend wildly, we have a tight budget and wanted a nice couch that would last a long time. Instead we got this. I might as well have purchased a used couch off of Craigslist. This isn't right, and Ashley is a terrible company. Do not buy anything from them. You will regret it. Also, I was told the manager would not talk to me, nor could our salesperson Carmen. Instead, I am stuck waiting eternally for a "call back." Nobody takes responsibility for anything in this company. If you need help, you are screwed. They will pass you from one person to another hoping you'll eventually give up instead of actually resolving the issue. read more

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We were in need of a good sectional (plus tables) for our living room. We also wanted a new better guest bed. We wandered to Ashley's. We found the couch we really wanted. It was one of those while shopping online my wife found it, we went to the store and unlike most sectionals, it actually looked as good in the store as the professional photo did online. The team was helpful. I took one star because frankly, the manager tried an upsell at the last minute (I hate that) so they lost a star. We had the furniture delivered, the team was prompt, very polite, and most critically they removed all the trash. They were extremely careful of our wood floors (laid down carpet sections to avoid scratching the wood). Really good furniture store. We ended up going back a month later to replace two more end tables based on the quality of the first experience! read more

Legitimately, the worst buying experience I have ever had. The In-store purchasing was fine. Nothing special. But since then, we have been continuously lied to about when our furniture would be arriving. We are now on week 7 and still being told it will arrive to warehouse "this week." I. Still. Do. Not. Have. My. Furniture. Three weeks before, I was told it would be there by the tenth of this month...no call, no message, nothing. Effective communication really isn't that difficult but the laziness and lack of help that has been exhibited at this location is bar-none. It's too bad as we have two more rooms to re-do and we will not be returning to this store or any Ashley Operation moving forward. Also, I don't know why but there are 143 negative reviews that are not recommended by Yelp. This is absolutely bonkers. Having open and available access to those might have been helpful, Yelp. read more

Ashley Store - Furniture Stores Near Me - Gaithersburg, Maryland

I wish I could change my review to zero stars! The management is very dishonest (specifically Roheime)! I wish I had (as I generally do) checked the BBB rating for this company as I now learned that they have an F rating there: https://www.bbb.org/us/md/brandywine/profile/furniture-stores/ashley-furniture-home-store-0241-235980790 read more

We purchased a dresser. We were told to pick it up anytime between 9 am and 6 PM Monday to Saturday. We got a call yesterday confirming the availability of pick up. Drove 56 miles . . . The warehouse is closed this week for inventory. Called the store Manager and requested free delivery. Manager declined the request stating free shipping is not a store policy. We will NEVER shop at Ashly Furniture again. read more

Recently went to Ashley's Furniture to purchase a Nightstand for my sons bedroom. I already found exactly what I wanted to purchase online; however, the price online had a shipping cost of almost the same amount of money it cost for the actual Nightstand. When I went into the store to order the Nightstand (mind you I tried to order over the phone, but they stated the purchase had to be handled inside of the store), I met a Salesman named Ish. He was a great guy who was extremely helpful in helping me place my order. The process to order was very easy & everyone in the store was extremely pleasant & humorous. Even the Sales Manager was a breath of fresh air. I will advise the shipping times were a bit much (8 to 12 weeks), but I am not pressed for it to arrive at this exact moment so I will wait it out. If you are looking for a good experience with furniture shopping, I would advise going to Ashley's read more

We purchased our couch with Day, who was fantastic! We also love our couch, although it did come stained. With that said, between the extended delayed timeframe (4 months), no communication regarding the delay we had to call and inquire, told different delivery dates on every interaction, coupled with very poor management both in store and regionally, it is a hassle and I would not recommend purchasing from this specific store. Further, we went into the store once our couch was delivered, per policy, so the manager of the store could take a photo on his phone of our invoice to then email his regional counterpart to be considered for compensation. The manager never followed through, it had been a week, we called back, the manager placed blame on all of his staff and placed me on an extended hold so he could talk on the phone with his regional manager and yield an answer. I just think the lack of transparency, honesty and communication isn't worth the hassle of what should be a fun, exciting, and positive experience. read more

ALERT.!!!! Yelp reviewers please read this before going to purchase anything from Ashley Home store I would give this company a negative rating if possible. And I never write reviews but feel Ashley Home Furniture customers need to know This company has a no return policy, customer recourse/satisfaction and cares nothing about you as a customer. I don't know of a company policy that once you purchase and received your order you are stuck with the purchase NO returns!!!! Who can actually know after 72 hour time that is given for defects if furniture is comfortable that is crazy!!! BEWARE. before purchasing Once you buy it like it or not you can not exchange or return. No customer satisfaction here!!!!!! I just wanted to exchange the furniture as it was so uncomfortable the family complained and won't sit on furniture. There is a hump in the sofa and can't even lay comfortably. When inquired with corporate office the customer service said you saw it in the store why did you buy it? The hump was not prevalent to notice in the store but still same response from representative I will be sure to go on Facebook and Twitter to get out the word how awful Ashley Furniture is and no customer satisfaction!!! I am even considering taking a sign and standing in front of the store to warn people as the contract is very misleading for returning anything Because you CAN'T Totally disappointed with company representatives and how they treat customers Remember So read back of store invoice which they don't point out or mention during the sale NO Returns allowed read more

I will NEVER come back here.. I have brand new cracked furniture and they ignored me about fixing it!! DON'T PAY FOR INSURANCE HERE IT'S A SCAM! Because they won't even fix it, if it's their fault!!! I ordered in store on 8/23/19 Arrived: 9/14/19 My kitchen cabinet arrived cracked and it's not aligned correctly. (Pictures posted).One side is fine but the other side has a gap in it! I told the delivery guys to take a pic of it. I also wrote on the delivery paper that "its cracked but it's not a big deal!" Later my mom saw it and said the crack is a big deal because it will keep cracking.. PLUS This cost me almost $800.00 total! I sent an email to Contact@Ashleycustomercare.com And to ecustomercare@ashleyfurniturehomestore.com and NOBODY RESPONDED! So I sent it again. . NO RESPONSE! So I went back to the store and a lady gave me this email address Mackun@regencyfurniture.biz.. I forwarded the email to her... NO RESPONSE So I went in today and she said she didn't get the email? ? ? I told them.. "I understand things happen with furniture.. BUT I DON'T UNDERSTAND IGNORING YOUR CUSTOMERS SO I WANT MY INSURANCE MONEY BACK!" Since they won't fix their mistake.. The ONLY REASON I give 2 stars is because the lady at the desk was very sweet and did refund the insurance.. Also when I bought the furniture.. The price was $230. more expensive in store than online.. And Haju(sp?) Was also very sweet and she honored the online price! UPDATE: Contact@Ashleycustomercare.com just emailed me yesterday.. Saying sorry for the delay.. And I need to get in contact with the store.. I already did. I will NEVER come back here! All because they ignored me READ WHAT OTHER PEOPLE WROTE! I have brand new cracked furniture.. That I'm NOT PROUD to show off! HOW EMBARRASSING! read more

Ashley Store - Cabinet came cracked! They ignored me about fixing it! - Furniture Stores Near Me - Gaithersburg, Maryland

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We purchased a sofa & werent able to have an immediate delivery-we were told there wasnt a time limit- but they sold ours, never told us, & then it was backordered.I was told to speak with Rohin, GM, & that he would call me.He never called, so I had to call again & schedule my delivery.I took off work, only to discover it was damaged.The upholstery is not taught, the framing is lumpy, there's alignment & cushion issues.I contacted Ashley immediately & spoke w/Rohin.He asked me to send pictures,which I did- he promised to look into a refund & submit a ticket for repair, which he never did-I never heard back.After 6 weeks of no contact despite my attempts, I filed a BBB Claim-it was only then that I received contact about scheduling the repair-a month later! I took off work again, & they canceled the morning of the appt- it took another month to reschedule. I took off of work again, & they called again that morning to cancel-I pushed back & they agreed to send me someone that afternoon-who said the entire sofa was damaged so they would replace it.When it arrived, it was also damaged- they said "all of the sofas are damaged like that."I declined the delivery.They suggested I call Ashley for a refund-I spoke with Joe,the GM,who promised a full refund for my troubles if I came into the store.When I arrived, he reneged on his promise & told me that I would need to return the sofa for a refund.This was not part of the terms of our agreement.When I questioned this, Joe was sarcastic, & condescending.He claimed to have left me a VM that day to tell me-I did not receive a VM & also questioned the need for one unless he was reneging.I wouldn't have driven 1 hour each way. Joe offered me a $755 refund.I asked to see what the Regional said, who lowered the promised amount to $712.82.They refused to offer me our agreed upon full refund or the $755 that he had offered me minutes before-another reneged offer.This is extremely unethical & I will NEVER do business with Trashly again! read more

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Should have yelped this store before making a purchase. Had the worst experience ever. We order a sectional from here and the piece was delivered and the springs on the chase didn't look right as soon as it came. The delivery person said it is because the piece is new and will be fine once we use it a bit and left. Within minutes of sitting on it, there a squeaky noise and the bottom of the chase is all ripped and the springs are out. There are also a couple of screws and nuts that fell off the sofa. Within 30 mins of delivery, we complained about the sectional to the store. It had been 2 weeks and still no proper response from the store. We keep calling/visiting the store but looks like they just don't care. Bought furniture from other stores like Value City, Bob's furniture and never had any issues with customer service. This store is by far the worst with customer service. They are always too busy to respond or will always tell you that they will get back to you within an hour and totally not do it. Be prepared to at least call them 5 times to have anyone respond to you properly. We unfortunately also took a warranty on the sectional but if they cant fix an issue that happened immediately after delivery, I hardly doubt if the 5 yr warranty is of any use. Please stay away from this store. Total rip off. read more

James was a great sales person. I told him the piece I wanted and he showed me choices that would match my piece since the one I wanted was a piece by itself. He was patient and not pushy. I had to come back and actually place the order but he was able to help me get the pieces I want and the checkout was quick and easy. read more

I have to say, I was extremely nervous about ordering from Ashley after reading these reviews. I ordered before seeing all the 1 star reviews and complaints. Thankfully, I had a great experience. Dory was amazing at the store and helped us find everything we needed. He was patient and not pushy at all. We ordered on February 19. Some items were on order and expected on March 13. I received a call a week later on February 26th that our items were already ready for delivery. Everything was delivered this week in perfect condition. The delivery men were awesome and delivered and set everything up carefully. They were patient and placed everything with care and consideration. I haven't had the furniture long enough to review quality yet, but so far so good. read more

Dory was awesome! He got me a great deal on a couch and table set and he couldn't have been nicer. This man deserves a raise!

Rohim has no sense of customer service. No wonder this store has 2 stars and zero customers. They say they will price match you but rather they increase the price by 110%. I found the exact same bedroom set for $1400 and he was giving me a quote for $2700. He told me I was not allowed to take the quote with me. This was per company policy. How? How is this store still in business. The same with the actual couches which are priced at $920 yet you can find them online for around $350. I came into this store ready to buy an entire bedroom set and had I gotten better customer service then maybe I would have purchased it. read more

Staff was super friendly and helpful. We went to the store 3 times and each time the help we received from the staff was great. Ish lead us in the right direction and with a little help from Justin we was able to close the deal. Overall is was great to deal with the Ashley's staff read more

good service and good quality furniture.Quick solution and customer service is excellent

We just moved to Gaithersburg and we're having a hard time finding furniture. We went to other stores but a friend recommended Ashley's furniture and we're very satisfied. The salesperson was Ish and he did a great job explaining all the fine details of the product and was gave us great recommendations that fit our need while his manager Justine was a great at providing us extra discount. Meanwhile India and Merari made the purchasing easy. Would definitely come back here to buy more furnitures in the future. read more

Shopping was a pleasure and the manager Rohin was very helpful. I paid in full and 14 weeks later I had never heard from them. I tried calling Rohin, but he was never available. I made an appointment with Rohin and he did not attend, but Justin was helpful in refunding all my money. At that point they had some of my furniture, but not the most important pieces. I would not recommend this store and I will never shop here again. read more

I bought a sofa bed mattress in July, and the table was scratched！！！It was very disappointing. No one responded after the response！！！The cargo was not delivered on time. The mattress has not been received yet. The service attitude in the store is very poor！！！！ NOT recommend at all. Just don't buy anything here, or you will regret！！！ read more

I heard about Ashley HomeStore through the ads that come with the local newspaper. They had pretty decent sale deals, so I went to check them out this past weekend. I was looking for a dinning room set table. After walking around the first and second floor I came across a dinning room set table that was perfect for me. Employees at Ashley HomeStore are friendly and courteous. I had 2 employees ask if I needed anything. At the time, I didn't. Later Cory started assisting me. He was polite, a good listener, and exceed my expectations of a sales person. I placed my order with no trouble, and delivery time was less then a week for me because they had my table set in stock. The manager on duty that day was super helpful too as he gave me a discount on my delivery fee (originally $100). I was highly satisfied with the service at Ashley HomeStore, and I would recommend it to anyone who's looking to add furniture to their home. read more

We bought an outdoor furniture set from Ashley Furniture a little over a year ago. We like the set...comfortable and looks great on the deck. Unfortunately we had a raccoon that decided to make a home in the furniture one weekend. He also unfortunately dug into the furniture and ripped up two of the big cushions. We contacted Ashley furniture and asked how to replace two cushions. They said they would find out and contact me back. Two weeks later I was driving by the store and asked to find out what they found. They said they were planning on calling us...When???...I have no idea. So they tell us we can order them and they will contact us when the are in. We paid for them ($150) and left the store. Another two weeks went by and we haven't heard anything. My wife decides to call and find out if they are in. The gentleman tells us that the corporate office said they are not allowed to sell the cushions separately. He said that someone should have contacted us...they didn't!!! Wait, you took our money and said they were ordered, and then never called to tell us they couldn't do that???? That is really poor customer service and even poorer company policy to not sell the cushions. Guess they want me to buy another $1500 patio set...NOT. WE WON'T be shopping at Ashley Furniture ever again!...And I will make it my goal to talk trash about Ashley Furniture anytime furniture comes up in conversation. WOW, bad business!!! read more

"ASK AND YOU SHALL RECEIVE" well Cory did that for my mom today!!! We walked in and immediately we were greeted by Cory. We didn't find what we wanted in the store but Cory said describe to me what you want we did and within seconds he pulled it up on the website and my mom got so excited not only because she found the sofa she was looking for the price for both the sofa and chase was AMAZING! We even got it interest free for 6 months. I recommend everyone if your in the Gaithersburg area stop by this Ashley's furniture and ask for Cory he's the best! read more

This business is honestly one of the worst companies I've ever dealt with. The sofa I bought has been falling apart piece by piece. The dining room table chair bent to the point that I just fell. Some of the people who work there are nice, but most don't even try to help. And they make up stories about when things will arrive, etc. it's never based on reality. Do not shop there. read more

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Terrible experience. I was told I would not need a box spring for the bed frame I purchased, but I definitely do. I was also under the impression the the bed I purchased had two sets of drawers. The whole point of me getting this bed was to have two sets of drawers. It in fact does not have two sets of drawers, and I was offered to purchase an extra drawer set for 200+ dollars. I highly do not recommend shopping here. read more

Ashley Store - Empty side. - Furniture Stores Near Me - Gaithersburg, Maryland

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I am so very disappointed with the customer service provided to me by Ashley Furniture. I had a great experience when I was purchasing my furniture the sales people were incredibly helpful and friendly. However it's been eight weeks and I still have not received my furniture. I was originally told that delivery will take place between 2 to 6 weeks and that I would "most likely" receive my furniture within three weeks. After two month have come and gone. I am now being told by the company that I will not get my furniture for another week, and this Thursday is Thanksgiving. I asked to speak to a manager and while I was upset and disappointed before, after speaking with this manager I was incredibly insulted. This sales manager called me back from the store and was incredibly rude and condescending with me. He would not take any responsibility for the company's mistake, he spoke to me like I was a child and did not show any empathy at all. I am extremely disappointed in how they handled this. The staff showed utter disregard for the customer, and have completely soured the reputation of this company in my mind forever. I will not be doing business here again and I will not be referring any of my friends or colleagues. read more

Ok. Correction from last post. Manager called me back from my last post and made it right. Carmen, who is extremely helpful made a simple error BUT they immediately corrected it. I am now the owner of a beautiful new bed and dressers. Will I return to this store? No Will I ask for Carmen? No Will I recommend this store? No read more

I am disappointed that I need to write this review, but I have not yet reached a satisfactory outcome with Ashley Furniture. I purchased an entertainment center in the middle of March. The salesperson told us we would receive our item in 3 weeks, but could be anywhere between 2-6 weeks. We are past 6 weeks, and no contact from Ashley. We had to call them to get updates, and we've been informed that our order may now arrive at the distribution center 8.5 weeks after our purchase date, with extra time needed to get to my house. I had to pay a delivery fee because they would not let me pick the item up from the store. Even though they have not delivered in the time frame, they won't refund the delivery fee. I find this especially egregious when an additional delivery fee was REQUIRED, over and above the purchase price of the furniture, for a delivery that has not happened. At this time, they have not honored a request to cancel the order and for issue of a refund. They told me they will only cancel my order in person. The closest store is a 30 min drive, and having to drive for an hour to cancel this stupid order in person is a waste of time. The terms written on the sales receipt say nothing about requiring in person cancellations, so I suspect this is to discourage me from doing cancelling. I do wish to say that compared to other furniture retailers, I found the in store sales staff to be knowledgeable, polite and helpful. If this review were of them, the tone would be extremely different. However, at the end of the day, the company is selling merchandise. Until that merchandise has been delivered, all they have done is take my money in apparently bad faith. read more

I visited the Ashley Furniture HomeStore in Gaithersburg and it was a pleasant experience. I am in the market for some new furniture for my new home as I am moving and love the selection and look of all the furniture here. The sales associate, Candice was very sweet and patient even when I made it clear I would not be commenting to a purchase at the time. She showed me multiple options and gave great tips for moving and choosing the new pieces fo my home. She had great pose and seem to have great potential to go far with the company. I hope Ashley's puts intentional effort in the training and development of their employees because the quality is great and customer services seals the deal. Candic was great! read more

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Part of Furniture order arrived for delivery on May 7th. Guys went to assemble bed and there were two right legs to frame, were unable to put bed together. Called customer service and they said I'll just have to wait for them to order correct parts. I ended up visiting store and sales manager gave me a metal bed rail. ETA on sleeper sofa (part of my order) isn't until next month. I asked to have sofa order cancelled and they threatened me with a restocking fee charge. Talked to your customer service line who aren't very helpful. Do not refer me to them again. read more

Pleasant surprise! I was in the market for a recliner & Ashley Furniture in Gaithersburg, MD was recommended. The store's appearance and inventory was great! Candace was my salesperson and she was so nice; knowledgeable and honest. In addtion, I felt Ashley's prices are competitive. read more