Do not go to this store. Sold defective bed frame. Was promised warranty and not now refusal to help on the 10 year warranty promised read more

Awful experience. Not sure how there are so many 5 star reviews I went in to get a new mattress and this was the first place I visited because it was convenient. After sitting through the mattress matcher experience She didn't bother asking our budget or what we wanted and when my boyfriend tried to look at the price of a mattress she showed us (it was over $3000 way out of my budget) she slapped his hand away! Extremely unacceptable! We should have left right then, but I wanted to try mattresses and see what we liked. I told her repeatedly this was our first stop and I would need to think before deciding and we would NOT be purchasing this visit. Everytime I said that she shook her head and said that it was going to be my last place and I would be purchasing today. The sales tactics were pushy and aggressive. When we decided we'd had enough they didn't want to let us leave and kept following us out the store to stay try new mattresses and buy. If you want old school sleazy aggressive sales tactics absolutely go here, otherwise there are several much more kind and patient places to give your money. read more

Who the hell likes shopping for mattresses? A huge need but not fun at all. However, visiting Raphael the other night... whew... quick and easy!! Shopping for my toddler as he is graduating to a big boy bed. +Patients! I had my toddler running around the store. Raphael, entertained him with toys and a balloon. Also, I was running on three and a half hours of sleep and asked him to repeat himself like 15 times. He never showed any frustration or annoyance. +EASY! I told him all my needs and budget.. he narrowed my choices down fast and gave me all the in's and out's of each mattress. +Knowledgeable! He knew about each different item pro's and con's. Very honest. +Got a great deal on my mattress Everything was painless!! Thank you Raphael! We are very excited to receive our new mattress! If you're in need of one, Raphael is your guy!! read more

We entered the store around 7:30pm and was greeted by Fatima. She walked us through the process, and the bed match technology that would suit both my husbands and my sleeping needs. It really helped in making the process quick as to which options were best for us. She took us from bed to bed explaining each one. At the same time, we appreciate her honesty and opinion as to which of the two mattresses was better. We ended up purchasing the Serta. I'll write another review once we actually get to use the bed, but for now, We we're happy with Fatima and I'm guessing the boss' service. We were out a little after closing at 8pm. Great customer service and great products. What more can you ask for! read more

I had a very negative experience with this store and Mattress Warehouse overall. I choose to shop here because it is local and the reviews looked good, but I had major issues with my purchase, delivery, customer service, and accountability. I worked with Gideon. He was decent, but he kept trying to sell me things I stated I didn't need. I was very clear about what I wanted. I understand he is a salesman, but there was no give/take. At the end of the sale is where all the real issues began. I received my delivery and was missing one piece of the mattress. I received 3 boxes for the mattress and 2 box springs, but I should have received 4 boxes for the mattress and 1 box spring. The boxes were labeled #1,#2,#3 so I thought I was good to go. Little did I know there should have been 2 #2 boxes. When I finally set up my mattress I noticed I only had half a bed, I was missing coils for half my bed. Initially I thought the delivery people forgot to give me a box because after they left they came back and took the extra box spring they delivered. I thought maybe they gave me a extra box spring and forgot to give me the other box with the coils for the other half of the bed. I called the delivery number. I was talked to very rudely and cut off every time I talked. I was told to deal directly with the salesman because If they did forget to give me something they no longer have it now. I then called the manufacturer of the mattress and asked about the box count to confirm what I should have been delivered. They confirmed I should have received 2 #2 boxes. I opened the manual and it showed the same thing. Next, I called the Germantown store. Another salesperson other than Gideon answered and she told me he was out for the day and that he is the manager so I have to deal directly with him. The next day, I left work early, got my car from the mechanic un-repaired, and drove to the the Germantown store where I purchased the mattress. Gideon was there and was unaware of the issue so I had to explain it to him. This is the 3rd time I had to explain the issue to a Mattress Warehouse personnel. He immediately blamed me for not allowing the delivery guys to setup my mattress as if that would have been any different. Gideon told me I was at fault. My head was spinning. I was beginning to regret ever dealing with him, regretting ever stepping foot into this store. I paid over $2000 for this Mattress. He told me the way to rectify this would be to do an exchange. He said he would try to get me free delivery and this delivery would take around a week. At this point I was 1 week without a mattress. That was unacceptable especially because I knew he and mattress warehouse was at fault. I then pulled out my receipt and began to do his job for him. I explained to him that on the receipt it show I was ordered 1 coil, but should have received 2 coils. He said he used a SKU # that is the complete package. I explained to him repeatedly that, that is not my fault, he should have verified that. He explained it was a new product. He still was persistent that this would need to be an exchange that would take 1 week to completed and I MIGHT get free delivery. I had to explain to him over and over that this needs to be fixed today as it is not my fault. He called the Mattress Warehouse Customer Service line for me. I had to explain the issue again. He began to write up an exchange order while I was talking to customer service. Customer service also didn't seem to understand the issue. After I finished talking to them and got nowhere. I told Gideon to pull up the order. I showed him over and over that I received 1 box of #2 but should have received 2 boxes and that their SKU is wrong. Finally he understood me after I showed him the cost breakdown of each piece of the mattress. the cost breakdown came out to $1500 for that SKU, but the cost of the mattress is $2000. He finally understood. He STILL advised me 1 week for delivery! I told him that I have been sleeping on the floor for one week because my old mattress has been hauled away and that was unacceptable for an issue that is their fault. He said it is not his fault. He finally decided to call customer service again and phrase the issue in a way that would make them release the final piece of my mattress, but I had to drive all the way to Frederick during rush hour to pick it up. He never took ownership and never apologized. Neither did customer service. They didn't offer any compensation and they did not go above and beyond. There was zero accountability. I should of just got a refund. This is one of the worst shopping experiences I ever had. Thankfully, mattresses only need to be purchased every 10-20 years, but when that time comes, I certainly will not consider Mattress Warehouse! read more

This is my 3rd mattress purchase. I did purchase a mattress about a Month ago from Faiz in different location. Since I was so impressed about the knowledge he had about Mattress I did come all the way here to meet Faiz again to buy a mattress for my mom. Again he was extremely helpful to find the right mattress for my Mom. You will be never get disappointed with his service. I can clearly see he wanted sell sleep instead of a mattress. I will definitely recommend Mattress Watehouse and Manager Faiz at Germantown location. Delivery was prompt and even I got a phone call before delivery driver guys come in. Delivery team was super fast, everything got installed within 5 minutes. read more

" Gedion made my purchase a pleasant experience with his expertise and attentiveness. I must say he's an excellent multitasker as well--- he made sure other customers felt welcome while juggling competing requests"--- Olu read more

My husband and I were looking to replace our mattress set. We went to this location out of convenience and it turned out to be more than a convenience It was an exceptional consumer experience. Raphael greeted our family and provided some entertainment options for our sons which permitted us to try out various beds in the store uninterrupted. While we moved from mattress set to mattress set, the experience never transitioned into a pressure sale and was simply based on consumer wants/needs. Raphael was polite and patient and answered every question that we had along the way. It also helped that the store offered fair and reasonable pricing for the product lines offered. If you are looking to go buy a mattress, I recommend the consumer experience at the Wisteria location. read more

After a bit of shopping around, I stopped by Mattress Warehouse. Rafael was a nice guy and wasn't pushy at all. I felt like I got a good deal, so I bought the mattress. I'll shop here again. read more

Mattress was affordable. Raphael was very easy to work with. He helped direct us to the mattress that fit our needs and our budget. And it was delivered the very next day. The only complaint I have is that the delivery men weren't very careful about banging into our freshly painted walls. read more

It's so excited to buy our new mattress with the help from Shakaib and Steve. They're professional and patient. We can't wait to see our new mattress! read more

Went there found the perfect mattress. Very efficient. Gedion was extremely helpful. If you're looking for a mattress I definitely recommend stopping by read more

Mr. Shakaib kindly explained different types of mattress and helped us make educated decision to purchase a mattress that met our needs. All of my family members who were there talked about how kind and patient he was in helping us. When we decided to deliver the mattress ourselves, he ensured the mattress is well covered and he also helped us load it on the car. Overall, we had a great experience and believe Shakaib has made both customer and the store happy, since we left happy with a new mattress and he sold a mattress for the store. We already recommended our friend to visit the store when looking for a mattress. The experience was great. As a side note, the store is also kept very clean. read more

I recently came to this store and tried out some mattresses . I picked out a very soft comfortable mattress that suited what I was looking for . When I got the mattress it was not what I ordered matter a fact NOTHING like what I ordered , the mattress is hard and uncomfortable and cheap and I literally thought they delivered the wrong thing do not buy mattresses from here you will be disappointed and disgusted by the results. read more

Got my new bed, with a perfect deal. The salesman Rafael was very nice and gave very good information about the bed before I bought it.

Wish I could give a better review. I bought an expensive bed. They delivered a cheaper model. I was supposed to get free delivery and take away because of the amount of money that I spent. No one seemed to remember that. I don't like to have to fight for everything. Just do it right the first time. Now, I just want the bed that I paid for. I just want them to make it right. Buyer beware!!! read more

I came in today to buy my first bed!! Shakaib was extremely knowledgeable and attentive. I had a very positive experience, that resulted in a smooth transaction. I definitely recommend coming to this location for your mattress needs. read more

I did lots of research before I went into this store . Shakaib immediately helped me chose the mattress best suited for me. I left and went home to do more research. I returned 3 days latter and purchased the mattress. I needed the mattress to be delivered on a specific day. The mattress was delivered on time. I am very satisfied with the mattress and the service I received. read more

Raphael was great to work with and gave us a fair deal! We contacted him initially by phone and he took the time to answer our questions. When we arrived he remembered us and helped us make our purchase. read more

Such nice and helpful people at this store. We ended up spending more than we expected but we are certainly satisfied with our purchase. Raphael treated us like we were his special clients and we got a great deal and ended up buying 2 beds instead of one. read more

Looking for a mattress at a good price but hate the pressure associated with shopping for one? Put this place at the top of your list. We dealt with both sales representatives, Shakiab and Rapheal, who we found to be knowledgeable, friendly, and - most important - not at all pushy. The delivery people called when we expected, arrived early in the window of time they provided, and were very careful as they first removed the old mattress and box springs and then replaced them with the new. They, too, were very courteous and friendly. We originally purchased an additional item which we later decided to return, and the sales representatives were very helpful in that regard. We shopped around before deciding on purchasing from this vendor and were very glad we made the choice that we did. read more

I was very impressed with the service I received in finding a mattress. Rafael went out of his way to help me determine the best mattress for me. I really appreciated his expertise, and knowledge. He was so courteous and insightful. He helped narrow down the many choices to best fit my needs and budget. He wasn't "salesman-y" at all, which was refreshing. He was truly patient and able to problem-solve several issues for me. It was probably one of the nicest shopping experiences, He is very personable and took the time to provide exceptional service. Thank you! read more

I would like to take this opportunity to say thank you to Shakaib for his patience, kindness and expertise in helping us choose the right mattress. My husband and I walked in to the store without a clue as to what type of mattress we wanted or needed. He took the time to explain and show us the different types of mattresses (i.e. firm, plush, etc. etc.). After we determined we needed a plush mattress he took the time for us to test out pretty much every mattress he had in the store. He was honest and patient with us, especially me (I'm a very indecisive person). He never pushed us to make a decision or pressured us to make the purchase. He had the mattress delivered on the day we picked and truly made this process pain free. Today after having slept on our new mattress for the first night, I am truly a happy customer. Thank you Shakaib!! I will be recommending Mattress Warehouse and Shakaib to my friends and family. read more