This has been the worst experience. My son purchased a sofa at the Findlay store early June and paid for white glove delivery. While bringing the sofa into the home, the young men ripped the sofa. They took note and told my son they already reported it to Ashely while at the home. They said he would be getting a call the following day to set up a repair service. They never called him. We went to the store he purchased it at and talked to his salesman. He was told it never got reported so they put the report in. My son got a text to set up a repair date, he took time off work to meet with them, then he gets a text stating it was going to be earlier in the day which he could not do. They rescheduled to another date a few weeks later. He again takes time off work to meet with them, and he gets a text stating they moved the repair service to 6:45-11:45PM on a Friday night! Nobody showed up. Went to the salesman again and he put in an exchange request, as should have been done in the first place. My son didn't pay for a ripped sofa. Set up another date for a delivery to exchange out the ripped sofa and instead they sent a repairman, and as he's at the house he finds out they sent the wrong fabric to repair it. Another delay. It's now early October and still nothing has been resolved. I've called to set up a delivery exchange five times in a week and for some reason they can't move forward. "Things are still in manifest" is their response. Four months since they delivered and ripped a new sofa my son paid for and we can't get anyone to help. This is ridiculous and unacceptable. I would never do business with this company again ...ever! read more

Picked out a leather chair and sofa. It was delivered and I noticed that the leather chair had a piece on the back that wasn't sewn right. It would not line up and close without hanging crooked. There is also a permanent wrinkle in the back and the seat is already sagging. (this chair purchased/delivered in December, 2025). The delivery person took pictures, we took pictures and went to the store the next day. The store was NOT interested at all in what I had to say. They handed me a paper with a number to call to "lodge a complaint". All we get after sending pics and filling out info is a "computer person" saying it is in process and nothing has been resolved. DO NOT BUY FROM ASHLEY. I will gladly update this review if there is a resolution but I'm pretty sure given the quality of service that the update won't be happening. What's interesting to me, too, is that how pleasant the salespeople were. Little did I know that the pleasantries would stop once they got their money. Lesson learned...the hard way. read more

I went to Ashley's furniture store in Findlay Ohio May 3 of 2020. It is now September the 9th. And still have not received my furniture when couch one loveseat. When it ordered it they said it would take three weeks. We are now headed into the fifth month. And no signs of getting it anytime soon. When I call they pretty much said you'll get it when you get it. And you cannot cancel and you will not receive your money back. Because you signed an agreement of buying a product from them. Never mind that they broke the agreement when we did not receive it in 3 weeks. I guess that doesn't matter. The gentleman that sold us the furniture was very professional and nice. But I don't think this company should be selling products that I cannot deliver on read more

My boyfriend and I needed a couch for our apartment. After shopping around we eventually ended up at Ashley. We had a remarkable saleswoman who helped us to find the most perfect couch ever. It reclines on both ends alleviating the need to purchase a recliner separate from the couch and it's in a rich, bold chocolate color that goes with our decor. She even called to verify we were happy the night after it arrived. Will be back for sure! read more

Moved up in January for work. Went to several furniture places, but Sharon made me feel the most appreciated. That was the hook for me. Plus the deal was pretty good. read more