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    Lowe's Home Improvement - Razor blade left on ground by installers

    Lowe's Home Improvement

    (14 reviews)

    Extremely disappointing carpet installation experience. The carpet was installed 4 weeks late, and…read morethe bulk of the delay was due to a lack of timely communication and follow-up from the store employees (not supply chain issues as Lowe's continues to claim). I had to call the store and the corporate Installation Support Team repeatedly to get updates, and I was lied to and given inaccurate information on several occasions. When the carpet was finally installed, the installers damaged several things in my home and left the house a mess. Excessive carpet fibers and dirty handprints were left all over the house, which took hours to clean up. Two razor blades were left on the floor - a huge safety hazard. Lowe's has been very difficult and frustrating to work with and doesn't seem at all interested in making things right. I had to call 5 different times before the property damage claim was actually filled. Worst customer service I've ever experienced.

    The 9th circle of hell is buying an appliance from Lowes. If you would like stress, agitation, and…read moredon't want to do any laundry for the next 6 months, then go ahead and make your day. Shop at Lowes. Long story short purchased a dryer. Dryer was delivered however could not be installed due to a defect. They left the defective dryer, TOOK MY DRYER and said someone would contact me about getting a new one to me. Did not happen. Have spoken to people at various levels at local store and distribution customer service. I am told "I'm sending an email someone will contact you in a couple hours..." Which never happens. Also if you enjoy hours of hold music, buy an appliance from Lowes. If you want to have an excuse to not do laundry, buy a washer or dryer from Lowes. I'll be headed to Menards to get a clothes line and pins...

    Menards - buildingsupplies - Updated May 2026

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