Very disappointed by the lack of customer service. We found an item online and wanted to see if it was on the showroom floor so we could check it out. We wandered through the whole store looking for someone to help us. We saw one associate who looked up to notice us in the dining table section but went back to checking her phone. When we finally got an associate's attention to ask about the product, she said no they didn't have it but could order it online. No interest in wanting to ask questions or show us something else. Save yourself the drive. read more

Divina did an awesome job with convincing me to buy today! Came in just looking and left very happy with my purchase. It was super easy to follow through with her as well as her showing me all the options I had with prices included! Thank you for the help Divina! read more

Huge furniture, no selection for small rooms. I am not impressed with selection or service

My bf and I were trying to look for reviews and upon coming in we read reviews and didn't seem to like the quality customer service. We set an appointment to come and when we walked in turns out you didn't really need one? However Noel greeted us and and gave us a tour of options for the specific items we were shopping for. Not only him being patient, knowledgeable, and funny. We definitely had a great time looking with the service provided! read more

Two years later. Couch cushions are going flat. Fabric is frayed. Bad quality. The bad experience just keeps on giving read more

What a SCAM place. Found the recliners on line that we liked and went to the store to order them. They were about $730 each with free delivery. So we go to the store and talk to a salesperson and she proceeds to tell us that it is $4000 for the pair. I show her the Ashley Website and she types on her iPad and says owe it is $1900 for them. I said what are you charging for tax, 40%? She said no it's delivered. I told her that the website says free delivery. She just stared at me. We walked out. WHAT A BAIT AND SWITCH SCAM PLACE. DONT WASTE YOUR TIME. read more

Today was my first time coming to Ashley's Furniture Store. My daughter and I were greeted by the most sweetest representative. She assisted as needed and answered all of our questions. Walking into Ashley's seemed a bit dark/ dim lighting but the representative brought such a beautiful light to the store. Her energy and experience definitely made me want to come back. The only reason why I didn't purchase the sofa was they didn't have it in the store where I could get an idea of how soft or firm the cushion is and feel the material. I wish Ashley's would have samples of the material because that might've even changed my mind to purchase it. Tammy is a star at Ashley's in Fairfield and her customer service is amazing. If a supervisor is reading this please give her a promotion. My daughter and I agreed how pleased our experience was and appreciate great customer service. Thanks Tammy. From Rona and Makayla! read more

My family and I had a great experience at the Ashleys in Fairfield location. A special thanks to Divina for listening to us and finding exactly what we were looking for! read more

They sell cheap crappy furniture and lie about the useless warranty they sell. Bought a couch and within 6 months the arm rests are flat, stuffing is crap and now our armrests are the wood slats with no cushion. The warranty with they claimed covers anything that goes wrong with furniture is bullshit. They do not back the crap they sell. read more

I purchased a dining set in February. The delivery was scheduled for March 9. Upon driver arrival, I noticed the furniture was damaged, not only the table but also the legs of the chair (see pictures). I did not accept the delivery. They called me and said I would receive a new set only in May. Long story short, I canceled the order in March and I only received my refund this past Saturday, 3 months later. Their excuse was that because I had paid in cash, my refund took so long, which doesn't make any sense. Neither less to say that I had to contact customer service numerous times to get an update on my refund. Lesson learned! read more

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Went in to look at some couches . Walked around the store at least 3 times, wasn't sure which one I wanted so letting us look around a little bit was ok at first. Don't really like being followed around the store by a salesperson the whole time we are there with them annoying the heck out of you. We finally decided on which couch we want but not a single person that worked there seem like they wanted to help us at all! Seen at least 3 employees just playing on their phones and one of them literally staring straight at me only a couple feet away when I told my wife I hope somebody will come help us instead of playing on their phones! Not one word from any employee the whole time we were there. Hi welcome in, bye thanks for coming, or a F*** off...... NOTHING! Was going to spend way more than we were planing to anyways so guess they just ended up saving me some money! read more

Ashley Furniture Corporate Office called me a few minutes ago, 9/9/2014, due to my customer service complaint I filed via E-Mail regarding the workmanship and quality of the sofabed I purchased in 2011 {(951) 757-6961, Temecula, CA}: I must immediately change my review from a five-star review to a grossly disappointing NEGATIVE 50-stars review because 2 1/2 years later, the sofabed's stitching is disintegrating, ripping at the seams(I'm the only person sitting on the sofabed), and the sofabed's frame is warping causing the material to rip at the seams! When I bought the sofabed in June/July 2011, the salesperson didn't inform me about a sofabed warranty otherwise, I would have purchased the warranty agreement! Now, the Ashley Furniture Corporate Office is stressing because I didn't purchase the warranty WHICH wasn't offered to me at the point of purchase, the Ashley Furniture Corporate Office could care less about customer satisfaction as long as they were paid in full for the furniture a customer purchased! THEREFORE, NEVER purchase furniture from Ashley because the aftermarket customer service is horrendously appalling and NIL! BOYCOTT: Please don't be a furniture customer for Ashley Furniture! read more

Mid February 2021 I bought a cal king size bed, tall dresser, skinny tall dresser, night stand, TV stand, kitchen table with chairs, a L shape and added furniture for around 7k. It took about 6 weeks to deliver. The delivery came mid March. I week prior I had new carpet put in in which I told the movers and they were like "nice" but didn't put shoe protectors snd kept coming in snd out of the house through the lawns. The guys left a mess on the street including their furniture towel thing, I think they must've hurt themselves that there were blood stains on my furniture, they knocked my dogs name off the wall n left the wall with a opening. The TV stand isn't even where I put my DVR because there's a nail and makes it uneven. They didn't screw the woolen things on my bed under my mattress so I could lay on the bed because I sink in. I went the same night to the store and complained showing them pictures. I didn't hear from them. I went the following day and I was looked like I was crazy. The manager came to my house and saw everything and said he'd fix it. And I trusted him. I got a guy that ordered the piece to my TV stand and I've not seen him since. The same guy patched the table which also had a bad scratch that my blouse got caught. I've not heard from them since. I'm not one to fight or make a big scene (well I kinda did the day I spoke with him at the store when I cried because I felt I was looked like I was crazy and lying even after I showed the pictures). It's 7/11/21 and still have not even 1/4 resolved. I have not bought furniture for over 20years because I can't afford it but decided that I finally deserved it. I will NOT be buying from Ashley's EVER again and maybe not buying furniture for next 20 years. Sorry but I'm SO frustrated, sad, disappointed and feel stupid. read more

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Stay away from this store. Pooja who is one of their sales people lied about the furniture being 100% leather when it wasn't and wanted to charge me a delivery fee when online it was free. Kept pushing the insurance too which I didn't want and told me I had to put down 200.00 today even though I was approved for 5000.00 on store credit with 12 month financing. Buy online and save yourself some money. This store has a very low rating. read more

Mrs. Devina was very helpful. She gave honest feedback and I felt that she really cared. I will be returning and asking for her help specifically in the future! read more

We came already knowing what we wanted. Our sales rep, Jose, was super nice, super chill, and very informative. We had a great experience with him and his boss Jason helped give us some discounts. The second star is for Jose and his customer service skills. However, we paid 179 for deliver AND building for our couches and our dressers. Apparently, after calling Jason asking him for clarifications on why the dressers were not included in the build, they were not included. We paid 179 for the delivery guys to snap the couches together (two pieces). My husband has a bad back from the service and we asked them to at least bring the boxes upstairs and they could not, all right, then we called the store manager. Jason was pretty rude over the phone. We called, the sales associate told him our situation, he remembered us and made me feel like I was in the wrong for complaining due to him giving us a discount. We just wanted clarification because any one of us could snap together two couch pieces but to build the dressers were a different story. He was very cold over the phone when we opened the dresser boxes and dirt/sand came out of the boxes all over our floor. Had we opened those up upstairs on our brand new carpet, that would of been awful! He basically just brushed us off saying "Ok, nothing I can do about sand and dirt in the boxes so what do you guys want?" We didn't even want our money back we just wanted to see if someone could build our dressers but the coldness on the phone really didn't want me to return back there. It is unfortunate because he seemed cool to make the sale but then we call back to get clarification when they did not make it clear that only the couches would be made together (although he stated over the phone that he did, there were 6 of us there that day did not get that from him or Jose). Even after stating that, he said he could take 100 off of the delivery and set up or we can just go somewhere else.. very rude.. I will just be going to a neighboring Ashley furniture because that was absolutely unnecessary to treat us like that over the phone. Was an absolute shocker. But thank you Jose for being a good sales rep, really wanted to keep working with you since we still need furniture. read more

We were in the store on April 1 to look at a sofa and love seat. Miesha Savoy was our sales associate. She is very knowledgeable about the furniture and finance plans. We went back on April 2 to purchase the equipment. Much to our surprise, Miesha was able to schedule delivery of our furniture on April 8. Miesha is an excellent sales associate! Thank you read more

Worst customer service by management and sale personal. We ordered our furniture. And we kept getting the run around on delivery date. On the date of the delivery nobody called stating that the furniture was back order. We had to call our selfs,. Because we did not get any emails. We went to the store where this carsales men manager offered us $100 dollars on our stuff. The next delivery date came around and nothing. Nobody called saying this was back ordered. We decided to cancel and that Also was an ordeal. It took several hours for them to cancel the ordered. I really don't know how this place or who is running it, unprofessional and low class service. Will never ever go back, or recommend this place to no one. read more

Diniva was a great help very attentive to our needs not pushy and overbearing and I like that in a sales person so with that being said, yes I would recommend Ashley to a family member or friend and even that they look her up to be the associate while they're shopping read more

We went into the store on May 24 and spent a huge chunk of money on a whole living room set. It wasn't until the card was swiped that the sales rep informed us that delivery would be on July 4. Being that Covid had just reopened we understood. We were told that two days before delivery we would receive a text and or phone call. When it never came I called Ashley myself and was told that delivery was scheduled for July 6 now. She told me that two days before someone would contact us. On July fourth we received an email that said if we did not call before 3pm our delivery would be cancelled. We called right away and spoke with Thea and cleared everything up for the 6th. So today July 6 at noon I wondered why we haven't heard anything. I call and they inform me our Fourth of July delivery was cancelled. WHAT? I call to speak to someone and they were very confused by why it was cancelled, and we had no date scheduled. They informed me the earliest they could do is the 9th. This is not going to work considering we cleared all our furniture out for the new stuff! Now we are just sitting in an empty room. When my husband called to get some help they tried to say he is the one who cancelled the delivery because we wouldn't be home? Then at the store they tried to blame Covid-19. Listen to me everyone. Covid is not an excuse for screwing everything up and not delivering your product. Now we have to wait 72 hours just to get a call back about getting a refund. You can't get ahold of anyone, no one answers the phone. The story changes every single time you call. read more

Davina our sales associate was very helpful and we got exactly what we wanted! She walked us through all the details and warranty info. We highly recommend asking for her when you visit the Fairfield store! read more

Divina was great. Found what we needed. Very helpful from start to finish. Knowledgeable about the products and was patient with us finding what we wanted. read more

Divina was amazing to work with! She followed up on my orders and kept my husband and I up to date with everything. I'll come back to furnish my other rooms with her. read more

I would give this company NO STARS, but that's not an option. The showroom is lovely, and the staff is helpful, but it's all downhill from there!!! I wish I could post about my entire experience with this store; however, Yelp won't give me that much space! I ordered two twin beds, two night stands, and a five-drawer chest on June 26, 2020, and I just received the final piece today (September 24, 2020)!! I have probably spoken to their customer service reps, and delivery people approximately 50 times in order to have my furniture delivered. Ashley Customer Service Representatives, and Delivery people do not have a problem lying to a customer to get them off of the phone! Once these people get your money, you are on your own trying to get them to deliver your furniture!! It has been a total nightmare that I would not wish on my worst enemy!! I have filed complaints on the phone, and in person, but they just ignore you! I have even filed a complaint with the Better Business Bureau!! If you value your sanity, please, please, please do not shop at this store!!! read more

Great customer service! Divina helped us in finding the perfect couch for our home, she's the sweetest!

Great service from Noel and Pooja!!! Very nice and patient. I will definitely be returning!

ASHLEY company is the worse , place to buy anything. Worse shitty qualm, worse shitty service, worse shitty delivery, All a bunch of liars . They sell what they don't have and can not deliver for 6 to 8 month. They getting too big and they can not handle the business... read more

Went and purchased a kitchen table. Due to a mistake on my zip they canceled my delivery and expect me to take off work and sit around. Horrible customer service. Then they keep having the sales lady be the middle man. So tacky. read more

Highly recommend great variety and Pricing staff is very helpful "Noel" helped us right at the point of entering and gave us the information and help we needed. Excellent customer service and we got new couches read more

Divina Valeros was extremely helpful we were in and out quickly and got everything accomplished in a timely manner

Noel was really helpful with our sofa and loveseat purchase! Detail and great customer experience. Thank you Noel!

Alma did an amazing Job!!! She was patient and extremely nice. Thank You very much Alma.

I will NEVER buy from Ashley Furniture again!!!!! We have purchased 2 large couches, several mattresses, 2 recliners and a couple side tables, not one time did we have a good experience. The most recent ? HORRIBLE!!!! Ordered a new bed, house guests coming on that Friday. Bought the bed a week ahead to insure it came . NOPE !!!!! 7 days late !!! Then to Top it off The delivery men were VERY RUDE ! Drive up our driveway, honked once and left with in seconds. Literally turned their truck around and left. My daughter chased them in her ATV, turned them around . The dropped the bed off, very few words and only because they refused to take the other mattress that was stain free as Ashley assured us they would take it. They didn't!!!!! #NEVERAGAINASHLEY OH some may ask why I kept going back? Convince . Not !!!!!! NEVER HOING BACK !!!! read more

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Alma was great to work she was most helpful. She showed us many options and selections. I will return.

I had a really bad experience upon buying furniture. Wouldn't recommend anyone to go and buy stuff from Ashley store. They try manipulate people with their offers and insurance policies. Went to Fairfield Ashley store to buy sofa set and other accessories for our new home. representative there acted so nice, tried to gave us deals. Took 2 months to deliver furniture. Had a manufacturer defect in both sofa set and coffee table. We went back to store they next after delivery and showed them the pictures. Representative at the desk didn't took us seriously. Had to a ask for there manager. Manager filed a claim and said that they would fix it once the technician visit to see the furniture. It's been 15 days no one came. Why would we accept something that's fixed. When we are paying the full amount for new stuff. Emailed Ashley customer service. Didn't get any reply either. read more

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Noel was very nice and helpful. Answered all our questions and wasn't pushy. The store didn't have what we were looking for but he tried his best. read more

Customer service upon entering the store wasn't the best but we had a good experience with a sales person that was transferred from the Chicago office.( Sorry I forgot his name. ) Our furniture came in 3 days from the day we ordered! Way faster than living spaces. read more

Fairfield store BAD Service DO NOT BUY HERE! Shop online faster delivery trust me. Paid CASH canceled my order due to many reason! When a floor manager tells you I'll call you back on Monday n you wait for their feed back n you get no call at all. Went to the store in person (coz their phone service sucks also) n spoke to the floor manager who was to suppose to call me back n gives us a excuse "oh I was off for 3 days n I just got back n it's Thursday n got NO Call back from her!!!! So we canceled our order n ordering online instead the same item at a much lower price n guaranteed to ship to us in two weeks! This furniture store needs to close their door! (Ordered April 30th n now showing available in October but online show can deliver in two weeks).... WTF! read more

He is great very helpful and courteous. Definitely we will come back. Just need to measure our space.

AGNES WAS AMAZING. So helpful and sweet. Really enjoyed purchasing with her. She made sure to get me the best deals possible and was efficient. read more