Rodney Francois was AWESOME! We went in looking for a mattress. Rodney was very knowledgeable and patient with us. He gave us top notch service. We will ask for him every time we go to Ashley and would recommend him to everyone. read more

I recently went to Ashley in Colton. I was looking for a bedroom set. The sales woman that met us at the door was Genna Saucedo. She was amazing. Very patient and understanding of what I was looking for. I changed my mind on different bedrooms and mattresses. I never felt like I was being pushed on buying something. I got a great deal on my bedroom set, I love it!! Thanks Genna Saucedo and the manager that helped us that evening also gave us a good deal on the warranty. The Colton store staff made my shopping experience wonderful!!!!!!!! read more

worse furniture store ever!!!!!!!!!! shady sales people, horrible customer service and low quality furniture. about two years ago i bought a living room set and 3 bar stools for a total of $1350, which later found cheaper on same store website. they credited my account for the difference and have been paying on the regular monthly payments since it would have been interest free for 24 months. i am now on my last two months from finishing paying for it, and they want to charge me a month extra. i have been trying to call the store, the credit card company(synchrony) and has been impossible to get a hold of any of them. i spent hours trying to contact customer service and they have not answer not return my calls. these people are a total fraud and are only interested in selling you their low quality furniture at very high price. i have been trying for weeks now without results....at this point, i give up and i will end up paying extra $55.00. so sad, and wish this furniture store would close or bankrupt. please, please, please??????// do not ever even consider buying anything form ashleys furniture stores, as these furniture is very highly priced and low quality. as if that is not enough, you will never get anyone to help you answer any of your questions regarding account balances or furniture already bought .. read more

Worst customer service ever ....nobody has any idea what's going on ....I purchased bedroom set and tv stand. Bedroom set was b/o which I didn't mind ...but I needed tv stand and I specifically asked the sales person to make sure they had it in stock so I can pick up tv stand by weekend. Sales person said sure no problem it's in stock ...tv stand was not in stock...they changed my delivery date about 3 times . They give you the run around about your order . I asked for manager and it seems managers are always in a meeting because they never returned my call . I finally got my tb stand and there is a manufacture defect ...really bad experience . read more

Roxanne in customer care was so rude to me and my mom. I didn't see the line so I was standing on the other side and there were 2 guys in front of the desk who I thought came together that she was helping but turned out they were separate customers. Roxanne says the line starts on the other end so we quietly go and stand behind one of the guys. Then I see her taking 2 other people who weren't even standing in line simply because they were making a "payment." Then I wait in line with my mom for over 20 min finally I ask another employee who's sitting in that general area telling him we've been waiting for over 20 min and people are cutting in front of us. Then Roxanne yells across at me and says "they are not cutting, it's cus I have to take care of them since they're paying" and flapping her hands with a really nasty attitude. I'm like thinking really so all you care is about helping someone who has to pay and disregard everyone else who are waiting to get other things addressed??? So I ask for her name and she goes with a very bad attitude again flapping her hands around saying "I don't need to tell you." Very disgusting the way she treated me and my mom and very bad representation of Ashley furniture as a whole. read more

Omg NEVER AGAIN! Can I give a minus star? Bought 8k worth of furniture that they failed to tell me wouldn't be available for 8 weeks until after half of it was delivered. The runaround was unbelievable but not as unbelievable as how they handled the issue. Make sure you check stock before you purchase anything. read more

I don't normally write bad reviews but I have time to let everyone know that this place has the WORST COSTUMER SERVICE ALL AROUND. I came to Ashely's to buy a bedroom set. I purchased a dresser, bed set, and tempur-pedic mattress. I asked and reviewed my delivery date to be set on a Thursday. I don't know what happened but somehow the delivery date was changed and was attempted to be delivered on the Tuesday of that week. The delivery sent me a text so I called the sales rep that helped me, whose name was Alex. He told me he didn't know how it happened but that he would "handle it". The next day I get a call from my mom saying they tried to deliver it. I called Alex and asked what happened I thought he would take care of it and his response was "I was under the impression that if you didn't confirm the order it would not be delivered." UNBELIEVABLE. So he did not do anything to fix my delivery situation. So then I'm calling the delivery (which Alex should have done) and they tell me they can't deliver it till Friday when I organized my schedule for it to be delivered Thursday. The delivery calls me Wednesday saying never mind we can deliver Thursday. What a relief, right? Nope! Thursday comes and they only deliver my dresser and mattress and delivery tells me they didn't have my bed set available till the end of the month. They told me they didn't have it in stock and Ashely's reps should've checked for inventory. I'm very upset so at this point I'm calling Ashely's costumer's service and asked to speak with a manager and never did my calls go through when I was waiting for over 30 minutes on the line till I just gave up. I decided to drive up there and spoke to Vincent (store manager) not until i waited some more time of course. Finally, when I was explaining to Vincent what happened and how I was upset about everything that happened. He was grinning and chuckled at me the whole time. He was so rude and placed the blame on the delivery. He thought by sliding a $100 gift card from Ashely's it would shut me up. I left disappointed and I WONT EVER SHOP THERE. What a horrible person to manage a store. DONT WASTE YOUR MONEY ON THESE PEOPLE WHO ONLY CARE TO MAKE THE SALE AND DONT CARE TO SOLVE ANY PROBLEMS THAT COME AFTER IT. BECAUSE WITH UNPROFESSIONALS LIKE THESE PEOPLE ARE, THERE WILL BE PROBLEMS. read more

My wife and I walked in to purchase a dining table , instead we purchased three bedroom sets plus the dining table. The transaction was great and paid for. Unfortunately many promises were made until the furniture was delivered broken and warranty was in demand consequently Ashley didn't want to take liability and kept pointing fingers at the delivery company. Overall it became a hassle with poor customer service!!! I would never purchase nor step a foot in their store. Don't waste your money at Ashley a better experience would be from a mom and pop shop. read more

Warehouse workers are trash. My wait time was an hour & a half for a mattress & I watched one guy stand there & flirt with one of the girls for a solid 15 minutes, also some very interesting art work on a piece of wood in their trash! Too much time on their hands to have an hour & a half wait time to pick up a mattress. Not that i actually waited that long... no... closer to 2 & a half :) read more

One of the worst managers I have dealt with in the customer pick up Department rather make excuses and blame others I just left didn't even make my purchase I feel sorry for those employees under her won't be back read more

I swore I would never shop here again in 2012 after a horrible experience with delivery, but I figured I'd give them another shot since it's 2018 and they've had years to work on their customer service. Wrong! These people care less about their customers. Their "professionalism" and customer service skills are only present while they're processing the transaction. Once you've signed over your money or your credit, that's it! I made it a point to go over the delivery details with my associate, in depth, expressing my concern over past issues. I was assured I would not face the same issues this time. $5,010 dollars later: two items turned out to be on back order, after clearly specifying we wanted delivery some items were scheduled for "pick up" without my consent. I had 4 different delivery dates for a sectional and bedroom set and 3 our of 4 of those deliveries were extended beyond the stated date without advance notification. To top it off, the delivery time for one of the deliveries was set between 8am-6pm, they didn't arrive until 7:40pm. Whole day wasted. If you don't want hassle, go somewhere else! read more

I have bought many items from this store in the past few years..In March i purchased a dining table ensemble called "Tyler Creek". The table was delivered as promised but the chairs were back ordered for 10 days, which I could live with, but that didn't happen. There has been more delays and I was promised a partial delivery of 4 chairs on 4/13 but they didn't show up or call. When I called customer service I was informed The warehouse had canceled that delivery was supposed to have called me. I went to the store and the manager gave me store gift certificates, And I was informed that the back order had been updated to an earlier time than was ironically scheduled. I left to return home (an almost 30 mile drive) and no sooner got 5 minuets away when the customer service called and gave me YET ANOTHER notice that the back order had again been delayed. Needless to say, I don't intend to give Ashley any further business after this nightmare gets resolved read more

The most unprofessional staff in this store ever starting from the manager, cashiers and salesmen, they have no respect for their customers. Just a complete over all bad experience. They need to restructure starting from the management down . read more

Like a sketchy used car dealership, except for furniture. I shopped at the Colton location with my husband and three young children on June 6th 2020. We decided to go to the store because they were having a extended Memorial day sale, everything was 40% off. As we were shopping around, we were help by two different sales associates Ali and Rick. Both informed us of the 40% off everything deal, and when we found a couch we liked, the both told us that the couch and the 14 pc set was 40% off, and that we could mix and match different items such as different lamps, rugs pillows etc. What a great deal right? So we chose the lamps, the rug, the two end tables and coffee table, the pillow/blanket set, and the accessory set that we wanted. The end tables and coffee tables were on clearance though and were a manager special, so we had to get manager approval to add them to our 14 pc set that we were purchasing because they had to be the same price at the coffee and end tables that were going to be included, and we did. Fast forward to us checking out and a manager informed us that we would not be able to get the 40% off of 14 pc living room set because it was already discounted, we were a little peeved, so they gave us free shipping and a discounted furniture plan. At this pointed our 8 month old, our 2 year old and our 4 year old had enough, they were tired and we needed to wrap things up. Something kept taking forever with the computers, so when it came time to leave we got our invoice and basically ran to the car. I put the invoice in a drawer, and forgot about it until it came time for delivery. Now we bought other items for our new home, we also got the storage ottoman that was next to the couch, but not included, we also got a mattress for 399. When it came time for delivery the mattress was not what I expected, we purchased a inner spring mattress and it came in a box and I wasn't about to spend 400 dollars on a box mattress for my son. So I told the delivery person it was the wrong mattress and he took it back, then they were missing the rug, which they had no record of, and the pillow/ blanket set was wrong. They left out the blanket, and gave me a duplicate pillow. Now I was pretty upset, so I went back to my invoice and was absolutely shocked. They had overcharged us on almost every single item. The full mattress, that came in a box, was 769.99. The 14 pc living room set, that was supposed to be $2199.99, which by the way, I have proof it was $2199.99 because I took a photo of the couch and the sign, and the sign has a photo of the couch and it says '14 pc living room set' so there isn't any confusion. They charged me $2834.95. I was of course aggravated, I called my sales rep, he didn't answer, didn't text back. I tried getting in contact with customer service, straight to voicemail. Finally my sales rep answered me, by text. Told me to get in contact with customer service, he then attempted to help me. I was able to return the mattress, he ordered my rug separately, and told me he had fixed to issue of overcharging me for the couch set. Never addressed the missing blanket though, stopped messaging me. Fast forward to present time, on my credit card bill, they still charged me the $2834.95. So I called and texted him, nothing. I called customer services in Colton, was finally able to speak with someone and she basically told me that they need to speak with my sales rep, who of course did not show up that day. She said she would call me back the next day, never did, I called and she was on lunch and someone said she would call me back, she never did. Now have been on the phone with different customer care reps that are separate from the customer service people at the Colton location and we are trying to get this resolved, except we cannot get in contact with one from the store itself and we were forced to create a case. ***this is the complaint that I filed against them with the better business bureau over a month ago, and since then nothing has changed and the rug & blanket never arrived and I have not received a refund for being over charged. read more

DO NOT BUY HERE!!!! Worst experience ever and still ongoing!!!! I ordered furniture January 10, for which I paid in full myself after saving for a long time to replace my families couches. February 24th I received the wrong couches after over a month and a half of reschedules. Now I have no couches and a piece of paper that I apparently paid over $700 for because I still have not received my full refund, the manager promised to get everything fixed and I only got partial refund on March 2nd, almost two months after they gladly took my money for them!!!! I was told multiple times by their own customer service agents that the Colton store is the worst, And they are not wrong!!!! They do not care about the customer at all. I would send a picture of my kids sitting on our floor to play in the living room since I got rid of my couches for the new ones but that wouldn't matter to them either!!! read more

How this store rates even a 2.5 evades me. BEWARE! Oh, so nice, will jump trough more hoops than you care to experience. At the time I decided to put a stop to all the magic mirror show. I made my decision on the 2nd item shown. When it came time to write up the order I was told the computers just went down. Probably the result of the bad rain storm. I offered to pay by cash, everything in me said just go. But he spent so much time. So, they wrote up a worksheet. Price. Lots of things missing, I insisted he write down the delivery date he told me, (Dummy me I thought it needed to be delivered and paid a delivery charge.) I could have picked it up, no problem. Also, he had me sign paperwork after receiving my cash, he pointed out... No Returns or Refunds. I was told by the manager earlier, a hard copy would be mailed to me of the purchase, in the meantime I received a photo copy in store. Two weeks went by and I remembered and called to get the paperwork. They said they could send me a copy of what I have, "but they don't give out copies of the agreement I signed if I want to come in and pick it up, but they will not mail it to me. Copy or not, I asked why they didn't give it to me at the time of purchase. She said they just don't. This just does not make sense. How can a store like this exist? read more

We have purchased a bed and a dresser from here -they have nice things we liked however my last visit was a waste of my time . I get there are sale tactics that they use but dishonesty I just won't deal with. When we bought our dresser it turned out to be a bad experience so to not make a long story they tried to make it right by giving me 2-$50 cards and said I could use them on our next purchase ,it seemed fair . We go back to look at an entirely different piece- settled on a price , I pull out my cards and sure enough we couldn't apply them because they already supposedly gave me a discount on the item. I was so ticked because Juan seemed to be a nice guy but his true colors came out when I wanted to use my cards. I will never go back here . There are many other places I will go to . Jerome's ,living spaces ,Mor furniture to name a few . Don't fall for these gift cards and then try n use them read more

We have bought a bedroom set and leather sectional at Ashley as well as many other purchases. We are disappointed that they never gave us any guidance. Whatever we selected was sold without any guidance. The bedroom set we thought was a good quality wood, was actually laminated wood. Why couldn't they mention that? The mattress with the pillow top has sunken spots. Again, why didn't they tell us that that commonly happens with pillow tops? The sectional "leather" sofa is not 100% leather. We've had real leather. This sofa sticks to you...leather doesn't. I just wish they wouldn't take advantage of consumers who may not have all the information we need to make an informed purchase. Treat people better. read more

In store experience was okay. I've been on hold for 30 minutes waiting for a customer service rep to confirm delivery. Answer the phone people! read more

Love my furniture but it was a total hassle getting it! I bought a bedroom set. They had to back order the bed which would take a month. I went ahead and had the dresser and nightstand delivered first. Two days later (not a month!) I got a call saying I could come pick up the bed. I paid for delivery!! After talking to several " customer service" people, I was told they would deliver my bed in 2 days, no charge. Yay!! But the bed didn't come. When I called, the delivery had never been scheduled! Now I have to reschedule, take yet another day off work to be here, just in case it actually gets delivered this time. Going to Mathis Brothers for my next purchase! read more

I've had issues with the furniture I bought here from last August!!! They send technicians out to take pictures and that's it, you'll never hear from them again! They have not fixed one issue of our furniture. Then I decided to give them another try with a bedroom set! Big mistake! They're furniture is close to cardboard with wood decals!!! The sticker was bubbling and the technician saw it and immediately called to get it replaced. That was back in June! Now August, a new technician came to replace to piece that was damaged and the customer service representative ordered the wrong piece! I am so disappointed in their customer service and business ethics! I was on hold for more than an hour to speak to a representative and now to find out the the technician lied about my furniture from last year!! That it was fine and needed no replacement. I am beyond furious!!! I wish I could take all this furniture back!!! I am done with Ashley furniture!!!!! read more

Bill and Fidel were so great. My husband and I went in for a sleeper sofa (blue) and I am so excited Bill helped us find just the one I was looking for. We are buying for our home office/guest room. Then I saw the dining room sets and got a really good deal. And we really need a good set. We left happy and got a good deal on all we bought. I would go again and ask for Bill and Fidel to help us. Thanks so much. Scot and Diane Schoenhoff read more

Terrible customer service. Terrible communications. I have furnished much of my home with Ashley, spent thousands of dollars over the last 15 years with them, and this last order, they messed up bad enough that I will NEVER go back. Furthermore, I am telling everyone I know what a useless piece of crap their customer service department is, their sales team, and especially the management who refuse to even try to make things right- Especially Francisco- WORST manager ever! Would not even come speak to me face to face to fix their problem! read more

I had the best experience here. They have great deals. And are very helpful if furniture is defective. When going I suggest to ask for Philip Sequeira he was great help and has excellent customer service. He will take care of you, and when he says he'll take care of you he means it. I am definitely going back to this store when in need of furniture and asking for him. read more

I have the worst service from Ashley Home Store. I went to a furniture store in Montclair and they order a matress in online for me since I bought a bunkbed that I received a month and 1/2 later, from Nov 2018 to January 2019.So they gave me a $100.00 store credit. I use this to buy a matress for my kid.Final story I never received my matress and told me they do not refund money and the manager store Jorge in Montclair never called me to give me a respond of my situation. I never received matress but they say it was deliver.While making a lot of calls and my son sleeping on the floor for many days and still with no respond from Ashley.Its the worts Store to buy.They change dates of delivery and time.Not happy at all. read more

Very unprofessional. Ordered in November to have it delivered December 15 kept having issues with the delivery date, got back ordered until the 26th of December because some of our furniture wasn't ready (keep in mind they never told us that those particular items were on backorder because if they did, we would've just chosen something else) and then we got back ordered AGAIN until the 5th of January even though they claimed to give us priory because our mattress has already arrived and we were just waiting on the rest of our furniture. Through out this whole process, they had the audacity to suggest we put our brand new tempers, OUR $3000+ MATTRESSES ON THE FLOOR!! And once again we were back ordered until the 16th of January... and with an uneasy feeling, I called yesterday 1/16 to verify that our furniture would be delivered BUT.GUESS.WHAT?! I was told that on their system, we weren't set to get our furniture until APRIL.!! That is completely ridiculous.! And no one seems to know what's going on or how to fix it. They just keep throwing discounts in our faces in hopes that we stay, it's not worth it. No one should have to go through this. Unacceptable. Finally had enough and cancelled my order but I'm not even 100% sure they cancelled my order because I was supposed to receive a call yesterday to finalize the cancellation but I have yet to receive a call and it's been about a whole day since I last called. 10/10 would NOT recommend. If I could, I'd give them 0 stars. Extremely disappointing because they did have nice furniture. read more

Bought Bedroom 14 piece set and living room 14 piece set from Ashley's Colton Home Store on 5/24/20 spending over $5,000 to have furniture delivered to college granddaughter in San Diego first scheduled for 8/5/20. Delivered all but bed bottom board was severely damaged. They had to come and see if they could fix it and determined no they couldn't so would DELIVER replacement and swap it out. Scheduled it 6x since that time and each time received 4 confirming calls/texts and even spoke with people who guaranteed the part was coming on scheduled day. Granddaughter stays home waiting only to get call within window of delivery that part is not in and they want to reschedule. Again today just got call that part NOT IN and have to reschedule after she stayed home and 2 hrs into window delivery. THIS PLACE IS A JOKE when it comes to delivery. I'm just going to seek a legal remedy just to make a statement. Customer service is beyond ridiculous. read more

Terrible customer service!! I had previously bought 4 rooms worth of furniture for my house at he Ashley's in Victorville. They were great by the way. So I came to this location because I was in the area and wanted to order 4 additional bar stools for my house. I knew what I wanted so I went directly to the spot, picked the ones I wanted and started to get prices. The guy that was "helping me" was telling me the price was $300 each. I went online and saw that the price was $120 each. Well he caught an attitude and after telling him about having just bought some at the victorville location he made a face and said they would price match online. Annoyed saying that he was giving them to me at 60% off. I was already pissed because of the attitude he was giving me, and I told him to give me a second to call and ask my husband if we should get an extra one or not. As soon as I reached for my phone, he walked away. Didn't say anything, just took off. So I figured he went to go talk to his manager, because he had to get he price approved. Stood there for a while and he didn't come back. So I made my way to the front and saw him there chatting with 2 coworkers and when I stood there and looked at him, he said nothing. After that I was done. Not that he was even gonna ask but I told him, you know what I'll just go to another store since you are too busy to help me. I completely forgot his name but he was a older guy dark hair, and was greeting people coming in on 4/11/18 at around 11:30 am. Listen to the reviews and just go elsewhere. If you want Ashley's furniture, just go to another location! The one in Victorville is great for example. read more

I had an issue with a defect in a carpet and a hazardous piece of metal in a recliner. We played e-mail tag for a while,then Customer Service discontinued there responses. We will never again purchase anything from Ashley furniture again.We will dissuade any family and friends from doing the same. Zero stars. BTW the furniture was purchased two years ago,and from what I read,nothing has improved. read more

Horrible experience!! I placed an order a few days ago and when the delivery guy showed up he only had a partial order. I called the store immediately to find out what happened, they stated that the order was split by mistake and because of that the other portion of my order will be delivered on Friday without any questions nor will that work for me or not. So after being given another delivery date, time taken off of work, all I get is a "sorry" it will be delivered 2 days from the original delivery date. I was promised accommodations by the Sales Associate and customer service at Acceptance Now along with a follow up call, nothing was fulfilled. I just called Acceptance Now because I placed some of the bedroom pieces on my Acceptance Now account and paid Ashley's cash on the other items, the store manager Oreste at Acceptance Now basically told me that he didn't need to hear nothing else, to screw myself and he will cancel the order altogether. I called Ashley's to explain that the store manager from Acceptance Now cancelled the order so they need to come pick up the partial order that they delivered. Jennifer who answered the phone stated that there is nothing they can do because I accepted the partial order into my home and because of that it cannot be returned. Regardless if the Sales Associate of Ashley's made a mistake I have to be stuck with only portion of a bedroom set. I asked for the store manager she stated that he was off today, I asked for the assistant manager she stated that she(Debbie) was with a customer. Jennifer never once asked my if the assistant manager can call me back. I asked for the corporate number Jennifer stated that she doesn't know it and I asked her for her last name in order for me to identify her with the corporate office. Her reply was "Just Jennifer, don't worry about the rest". And this is your rep Ashley's and Acceptance Now!! Bad business and poor customer service to say the least. read more

Purchase furniture on December 1st, Bed headboard, foot board and 2 night stands. Rented a trailer to pick up at scheduled appointment time 11:00 Saturday December 3rd Supposedly bed frame and 1 night stand .The second night stand would be available Wednesday the 7th At 12:45 checked status and were told order was not pulled yet would be another 45 minutes at least. Ware house seems very unorganized. One of many people in the same situation had a !0:00 appointment finally got her one item at 12:30 Went back to store and they scheduled a free delivery Friday the 9th. They called Thursday to confirm delivery of " all" the items now in stock Truck showed up Friday with bed frame only and said night stands were on back order. What a lousy way to run a business. Doesn't any body there know what is going on. We will never go back or recommend them. I would be willing to pay a little more somewhere else to get better service. read more

The store sucks they tried to rip me of they charged stuff to my account that I did not purchase. They have no idea what they are doing there manager was of no help. They screwed up not 1 or 2 but 3 and 4 times. I would not shop there ever again. I do not recommend this store to nobody. They will try to screw you over or try to rip you of. The finance company and the store are not on the same page so they give you the run around they have no clue what they are doing. Be careful I have warned you do not purchase nothing there. read more

Ordered a sectional from Ashley. Took 6 weeks to get to our house and there were no holes drilled to install the legs. Easy enough to do on our own (though we shouldn't have to!), but was worried doing so would void our extended warranty. We were never given any sort of print out or brochure laying out the guidelines of the warranty, so I wanted confirmation of what to do. Called right away and got a recording that they were receiving a high volume of callers. Sat on hold for 15 minutes, then was sent to a voicemail box where a representative would call me back "within 48-96 hours", it's been a week and I've yet to hear from anyone. I've tried to call many times in the meantime, but no one ever answers. I've left 2 voicemails so far. Tried to use their online messaging system today, gave all my info and waited 10 minutes for a representative before giving up. In the meantime, my credit card has made two separate charges for this purchase, so perhaps one day, if I ever get through to them, I can inquire about that. Bottom line- AVOID ASHLEY HOMESTORE LIKE THE PLAGUE! read more

We bought a living room with all the accessories and paid for it in cash and we paid extra to ve delivered and they gave us the delivery in installments by pieces and with months of difference, I will definitely never buy in this store and I do not recommend it. our first and last time read more

Wife and I ordered a 4 piece sectional, matching nightstands, and a dresser on May 19th with the expected delivery date of May 31st. On May 30th I received a confirmation text and phone call verifying our delivery for the following day. On delivery day (May 31st), we received an unexpected call saying our furniture could not be delivered due to a truck breaking down. Once I got ahold of the delivery warehouse Sunday afternoon, Veronica explained that we needed to pick a new delivery date, and we chose Saturday, June 6th. However, while I was at work on Monday, June 1st, I received video notification via my Ring doorbell with footage of Ashley's attempting to deliver our products!!! We never agreed to a Monday delivery because my wife and I both worked that day! Once I eventually got ahold of the warehouse on Wednesday (after ridiculous hold times), I spoke with Veronica again, and she explained that our furniture was given to the next order since we weren't home for the Monday delivery attempt!! Ashleys gave our furniture to another customer after they screwed up our delivery date not once, but twice!!! I went into the store yesterday and spoke with Hector who's an assistant manager. He heard my frustration but I was rather surprised that he could care less to lose our business.. Ashley's is not the logistical industry leader like they flame to be. What a disaster of a company!! read more

I will NEVER order from Ashley again. I was told to rush and get the credit applied for a piece of furniture they no longer make. Once I get to store the reps are rude then finally I complete the order and they are taken months to deliver. Each time I call the store the rep provide me with a different day to deliver but can not provide the tracking number. read more

When I arrived to the store, Yola was a great sales person and I ordered a mattress, mattress protector and 2 pillows from Ashley and it was suppose to be delivered on November 1. This is where the problem started. I waited for my delivery to come on November 1st then I found out my delivery date had been changed to November 12th. I spoke with a salesperson and they were able to get my mattress delivered the next day but then 2 of my items were on back order. No I have not receive my two items yet because they want to give you a delivery date that they come up with, not a date that would be convenient for you, so I decided to pick it up and still that was a hassle, I cant pick up my item because once again you have to make an appointment that convenient to them not to you. THE WAREHOUSE PEOPLE DO NOT CARE!!!!!. Why is it so hard to get my items that are already paid for? so guess what? I just canceled my order and went to Bobs furniture walked into the store and bought the mattress protector and a pillow for less than I was paying for it at Ashely read more

My husband and I had an awesome experience at Ashley last night with Carmen Perez and Aaron Clausen. Carmen made our shopping experience quick and didn't pressure us into getting any item that we were unsure about. She took the time to show us our options and was patient with us as we made the decisions. Also, BIG SHOUT-OUT to Carmen and Aaron for making our very first mattress buying experience one that we will never forget! They are making DREAMS COME TRUE at Ashley in Colton... go check them out!!! read more

Bought a couch and recliner 6 months ago and added the extra cost for future repairs such as mechanical problems or stains or rips/tears etc. just filed a claim that was denied because the company GBS Enterprises said it is not ripped- it is "peeling " and "peeling" is not covered. Of course it's not covered!!! Frustrating. read more

This place sucks. There furniture is way over priced for the quality, which if you finance, the furniture will only last the five years. Target's furniture is better made than ashleys for a cheaper price! read more