this is been the worst experience of a business ever i bought a very expensive bed and every time they said they would deliver they cancel it took for me to call 4 times they cancel me finally they deliver it today after i call the supervisor and told him i was canceling all of it that they delivered it today never ever buy a=nothing from this place again . read more

Ashley Furniture is the worst store ever! The furniture we brought there started coming apart at the seams the first 2 weeks we had it. Three different people came to fix the issues. The last person came and took pictures to submit a claim and we never saw him again. The latest is we need to have our furniture cleaned. The woman that followed us around the store when we were looking at furniture and LIED about everything; and we finally decided to purchase coming said the warranty we purchased can be used unlimited times. Such a BIG LiE!!!!!! I have tried to get our furniture cleaned 3 different times. The last request was denied because they said there were over lapping stains. I said because I have been trying to get your company to come clean it. Sent numerous pictures per their request. Silence........ I called them today for the 4th time and demanded a refund because they have done nothing but gave us a run around. Customers beware of the fraudulent things they advertise! Now we will wait to see if we ever get our refund!!!! read more

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Worst customer service ever. DO NOT BUY THE PROTECTION PLAN. IT IS A SCAM. The craziest part was I was recommending Ashley to my friends. Apparently they changed services and this is a SCAM! There is no record of it at extend. I have called the store and customer service 9 times. Nothing. Waste of 500$ Isiah and his team can't actually do their job. read more

I was told my new couch would be delivered in 6 weeks, and maybe less, when I bought and paid for it in early February 2021. Six weeks later I called and I was told that they had no idea when it would arrive in the warehouse, but that their best guess was a mid-April delivery, a full eight weeks after I paid for it. I would not have bought it had I been told that it would take this long, and I imagine their management knows that. I started writing this review as I've been on hold for over 30 minutes waiting for a supervisor to take my call so I can escalate for a resolution. It took ten minutes for the first person I talked to pick up the phone when I first called at 1pm on a Thursday. I'm actually now live-reviewing my experience in the hopes that somebody at Ashley HomeStore actually reviews this and responds. D'Ariel is who helped me first and was very friendly and patient, and she created a case number for me for my unknown deliver date a month-and-a-half after I paid for it. I thanked her for her help and suggested that she might want to start looking for a new job, because businesses that operate this poorly are usually going out of business. We still have furniture to buy for our bedroom and dining room, but we're not going to spend a single dollar here ever again. I encourage you to shop somewhere else yourself. D'Lecia was the supervisor who was supposed to pick up the phone; it took 42 minutes before I was transferred to her finally, but was then put on hold again and sent to Angela, another customer service person. I was put on hold again after 47 minutes, and then the salesperson who originally sold me the couch, Michael, answered after 50 minutes. Michael remembered me, I explained what was happening and that I was very upset. Ken was the manager who finally addressed my concern once Michael escalated to him. He told me that my deliver date was April 16th, more than two months after I paid for my couch. Ken blamed Coronavirus for the trouble and delays, and then told me that he would give me a $100 gift card if I came into the store to retrieve it. I explained to Ken that did not want to come into the store, he asked me why not, and then I told him that Coronavirus, like he just mentioned, was the reason. He said he could not waive the delivery fee I had paid for, but would credit my account $50. All in all I spent over an hour on the phone trying to get this resolved. I will not be spending another penny at this store ever again, and I encourage you to go somewhere else as well. read more

Ashley Store - Is this what my couch will look like? I have no idea, because I doubt it will ever arrive! - Furniture Stores Near Me - Colma, California

I Visited this location on 7/2/23 and received excellent customer service from Evelyn she was patient and highly knowledgeable while I tried a few different style couches. Bob and Ken the store manager were also a pleasure to talk to as well. So if your in need of couches or home furniture come check out Ashley Homestore in colma. Ask for Evelyn. read more

Ashley Store - Furniture Stores Near Me - Colma, California

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I was in Ashley Furniture Store browsing. There Store Associate Vivian, greeted me at the front entrance of the store with such a beautiful personality. She asked me what brought me in today and my reply was nothing in particular. She showed the mattress that were on sale at the time. Even though I wasn't ready to purchase a big ticket item she was very gracious not pushy like other sales people can be. It was just a pleasure experiencing such great friendly and non judgement customer service. If you are at Ashley's ask for Vivian you won't be disappointed. read more

Disaster is the word I would use! Bought a specific item in store. Delivery date was scheduled. Item didn't arrive after I wasted my day waiting. Call customer service and they can only help with on-line purchases...not in-store purchases. Called the store and no one ever answers the phone. Now I find out this item MAYBE is on backorder? But no one really knows and they charged my credit card a week ago for merchandise that I still don't have! read more

I was a little nervous coming her based on the two stars! But we got lucky and things went well. We came to check out their Labor Day sale for a sectional couch. David was really helpful and patient with us as we looked around. We wanted to check out three furniture stores to make sure we found the right couch for the right price, and we found that here. I liked that we found a couch that was literally the perfect size, and we got to customize it by adding a pullout sleeper foam mattress. I recently had a guest who said it was one of the best sleeps she's had in a while after she slept on it. The price was also within our budget, and anytime we needed help David was really good about it. At one point, we even came in a second time prior to delivery because we thought the wrong color was selected, but David reassured us that everything was fine, and it was. Delivery-wise -- things happened as expected. The delivery guys were quick and respectful. They don't wear masks, but that's most places these days. At one point I was scared the couch wouldn't fit through the building hallway and staircase, but they made it work somehow. Overall, it was a good experience, and we are happy with the couch, pricing, and delivery. I did however triple checked and read everything carefully because of all the not so great reviews, so that might've contributed to the good experience. read more

A disgrace to the term customer service. After countless hours on the phone and attempt to repair what was supposed to be a new table, but arrived damaged, Ashley Furniture agreed to send me a replacement which was also damaged in the exact same place, which I'm starting to suspect is a flaw in production. The company never called to schedule a replacement as was promised by the delivery guys. I called and was on hold for 30 minutes listening to a recorded message explaining the higher than normal call volume recommending that I leave a voicemail and wait 48 hours for a callback. I chose to wait. Finally Shirley picked up, but when Shirley heard the saga, she just hung up on me. Needless to say I will never do business with this company and nor should you. read more

Ashley Store - Cracked new table - Furniture Stores Near Me - Colma, California

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I will never go back to Ashley Furniture in Colma, CA. Their customer service is bad. Do not buy their furniture protection plan for it does not cover anything except for accidental. These salespeople don't know what they are selling. I bought my armless chairs that cost $4000 last April 2022. When I bought the leather chairs, I specifically asked about how easy to remove the marks on the leather chair. The saleswoman VIVIAN said that just wipe it with water and it will be removed. She suggested buying the protection plan to cover any issues with the furniture. I bought it. The bottom line, I have issues with the returns and warranty. They took the furniture last September 2022 after filing the complaint. To this date, I have not received any refund for the furniture. Do not believe that the store manager KEN will say for it is all bubbles. Look at your receipts for they will cheat on how they deal with transactions. Take it from me for I have personally experienced the agony and dilemma of the $4000+ purchase. I don't want to write bad reviews. But I want people to know before they deal with Ashley Store in Colma, CA. Go to Living Space at Millbrae, CA. You will get a better deal, good quality, and better customer service. The difference between the two stores is that Living Space is not paid based on commission but hourly work while Ashley Furniture is paid by commission, which means they will sell even if the furniture is not good (poor quality) to get their target sales. read more

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Today I was with my friend, Helen, at Ashley Furniture in Colma and had outstanding service with Evelyn and the store manager, Ken. They gave me a wonderful deal on a bed and frame. I would definitely recommend to friends, and I will definitely be a repeat customer. read more

Giving Ashley Homestore negative stars. Do not commit to tell us our furniture will come in 2 weeks just to find out by customer service that it is coming in a month!! read more

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I needed a living room set and Sergio was a huge help. He was very professional and nice and gave us good advices as far as the different products. He was very knowledgeable as far as the materials. He helped me finance the furniture in few minutes. It was a great experience. Bobby the manager was helpful as well and found us good deals. read more

I bought a Queen Bed Frame + Mattress + Foundation + Mattress Protector in April, and paid more than $3000 for the set. They delivered a Queen frame, Full size Foundation and California King Protector. When I contacted them, they were rude, disorganized and unhelpful. Eventually I received the correct Foundation, but they forgot to send the correct Mattress Protector. It is now June 1st, and I still to this day have not received the right Mattress Protector. When I call, they deliberately keep me on hold and don't answer my call. When I go into the store in person, Ken the Store Manager hides in the back and avoids me, and pretends he is "busy with other customers". All of the staff treat me like I'm a difficult customer, when I just want to make sure I get the item I paid for. Every time I speak to them, Ken the store manager estimates a different day that the Mattress protector will be delivered, and nothing gets delivered - this has happened 4 times now. I will never buy something from this Ashley Furniture store again, they will do or say whatever they can to get your money and then they will treat you like dirt, and if they screw up your order they will not help you. The staff who work here think that they are good people, but they are simply taking advantage of you. Do not buy anything from this store - you deserve better! read more

terrible customer service. the one item that was customer assembly arrived with a broken piece. The rest of the items were assembled by a team which we paid extra for, but apparently the desk was the one item that was custom assembly? We were not aware of this until after they finished the job. We had to go and buy tools to put it together. Halfway through, a hole was too small for a screw. We went into a store and they obviously didn't know what they were doing. We weren't properly reimbursed. Do not recommend. read more

We found the salespeople to be extremely patient and helpful. The furniture is reasonably priced and the selection is huge. The delivery team not only assembled, but also took all of the cardboard and wrapping materials away. The delivery was prompt, except for a few pieces that arrived a little later. The delivery cost remained the same. This furniture helped make a house a home! read more

I was mistaken. I should've read the reviews. Mattress was promised 2-3 days. We are on the 6th day and mattress has not been shipped. Can't even track it. Tito Diaz (manager), store manager can't do anything. Their process and system is screwed up. Can't even get a refund, can't cancel order. We are forced to wait here with no eta. Ups tracking label was printed but not shipped, for one week. Smh. Tito suggested we wait 4 days for Ken (another manager) to resolve this. We have been without a bed for one week. These guys are liars, they should be up front but continue to do this. . I know five families that bought from them this year. Same story. Months on waiting for furniture. Empty promises. Stay away. read more

It was my first time buying furniture in-person. Was hopeful to have a good experience as Ashley's is a popular well-known company. Bought a sectional on 1/7/22 with premium delivery of $199.99 to deliver by 1/11/22. This was important because we needed a sofa by then to accommodate guests, buy and organize other furniture to fit with it, and we would be home and available that specific day. 1/11/22: the delivery came but they did not bring the correct item. We had the left piece and middle piece but no right piece. The workers took a picture of it and said Ashley's would call me. 1/12/22: multiple chat attempts made to ashley's website whom stated that someone from the "concern" department would call me to discuss this issue by 72 hours. Call received on 1/13/22 that they would by delivering the right piece to me on 1/16/22. Didn't apologize about the mistake in delivery, turns out, the rep didn't even know about it, so she wasn't from the "concern" department. Confirmed with the rep multiple times about bringing the correct piece. Still no call from the "concern" department after 72 hours passed. 1/16/22: delivery comes but it's the wrong item again. they take a picture of it. at this point, can't even be fully upset because it's so ridiculous. 1/16/22: called Ashley's Colma store, told them the situation that 2 attempts were made and both with wrong items. stated that i was upset about the "premium delivery" of $199.99. don't think this has been a $200 worth service of premium. delivery. said he couldn't refund me any money (?????) but can give a $100 Ashley's gift card. lol. seemed ridiculous enough, didn't want to argue. so obliged with that. rep said they could deliver again to me by 1/19 or 1/20. 1/17/22: went to Ashley's Colma to pick up my valuable gift card. browsed around and bought some plant holders to fit within our lovely $100 budget. a guy name David helped us out with this. after he inputted the items into the computer and was ready for us to check out, we told him we had a gift card. his face then went from helpful to slightly annoyed? and stated "oh you should've given me that at the beginning." from my understanding, you usually just apply all forms of the payment at checkout, and also, even if we did inconvenience you in some way (which was honestly so small), do you have to share that with us, your customers? whatever. so $100 applied and purchased. we left. 1/18/22: call received from ashley's colma, rep stated items will come 1/22/22. i stated that we were told it would be either 1/19 or 1/20. she said the earliest we could do is 1/21. confirmed multiple times that it is the right-sided piece. 1/21/22: were at home, patiently waiting to finally get our piece, within our time frame of 12:45-4:45pm. we actually had a guest staying with us for the weekend so my partner and i felt bad we couldn't show him around the city and hang out, because we had to wait for the piece. i chatted the ashley's rep around 1pm to get an update on the piece. one agent told me that it would be delayed today but it will for sure be delivered. they work until 7pm the latest and it will FOR SURE be delivered. we had dinner plans because we thought it would come by 4:45, but had to cancel that. we waited at home, and no one called me. NO ONE CALLED TO UPDATE ME ON ANYTHING. if you can't deliver it, that's annoying but fine, but shouldn't i be informed then??? no one came. 1/22/22: sofa still to be delivered. going to call Ashley's today and tell them to deliver tomorrow because we cannot just wait around home again today. also, planning on getting a full refund of $199 delivery fee back. this is not premium delivery at all. this is really ridiculous. customer service should be easily given, when the service is objectively poor. if they can't be flexible and understanding that i am upset with the 3 failed delivery attempts, then i don't know what to say about the extremely poor standard of service they hold upon themselves and to their company. will update as this event continues on. read more

We had a good experience at Ashley. It's important to do some homework ahead of time because like a lot of other big retailers, their on-line prices could be different than their in-store prices. With the shipping and handling and putting it together yourself, you might not be really saving much. You'll have to factor in whether or not you have the time and/or energy to pick it up yourself too. That's an option as well. The pick-up warehouse is in the east bay. We decided to negotiate in the store and feel like we were dealt with fairly. I knew the on-line prices ahead of time and they worked with us on a good price that included delivery, set-up and a five year protection fee. The delivery process was seamless. It was actually a bit of overkill. There were at least 10 confirmation texts, a few emails and a phone call before delivery finally occurred. Our range was between 9:30 am and 1:30pm. The truck pulled up at 10:20am. The delivery guys were great and we were enjoying our new items less than an hour later. I know that some people have written about having a different experience and I too would have expressed my disappointment if things didn't go well, but to be fair, it was a very good experience all the way around. read more

Ashley Store - Furniture Stores Near Me - Colma, California

This store deserves zero stars. Absolutely HORRIBLE customer service. The manager, "Ken" with an accent is the worst. Extremely disrespectful and RUDE. Their delivery team damaged my dresser and all the drawers. They damaged my wall. They didn't wear shoe covers in my house. They could barely lift the dresser. I've left 7 messages with the front desk at the Colma store to get this settled and no one calls back. 30 days later, NOTHING at all has been fixed. This is the worst company to buy from. The customer service line doesn't help either, they defer to the store. I will never in life purchase anything from them again. I regret going with them. I'll say it again.... This place is the WORST!!! read more

Here in this store today, we made an appointment for store tour today at 4:00 pm. And they accommodate us right away. We have Aleim Garcia as our store representative and we are never been so happy . His perfect , he listen and give us very helpful ideas. Very friendly and very respectful . read more

Ashley Store - we got this in dark grey color - Furniture Stores Near Me - Colma, California

Buyer beware. Terrible delivery service kept me waiting for my furniture for SEVEN HOURS and then didn't deliver. They were literally 3 houses down the street, got there truck stuck and drove away. I thought they were going to make another approach, but they left. I paid them my hard earned money for delivery on a specific date. That service was not provided. read more

One of those times when it looks nice at first glance. But after purchasing and using it for a short period of time, I regret making the purchase because of the quality and customer service. read more

Ashley Store - Started growing mold from the inside. I suspect the frame arrived damp and didn't notice since it was covered in fabric and upholstery. - Furniture Stores Near Me - Colma, California

If you are going to read one review today, PLEASE READ THIS. DO NOT WASTE YOUR TIME AND MONEY AT ANY BUSINESS ASSOCIATED WITH ASHLEY FURNITURE. Long story short, it took 8 MONTHS to settle my case and get a refund!! The lack of communication between departments and their customer service in general are appalling. No one knows what the heck is going on and will never return your calls or emails. I swear, their mission is to find EVERY reason to not get you your product or refund, in the hopes that you will give up and they keep your money. If you are having issues getting answers or your refund, I recommend- 1. Go through your bank and open a claim that you have not received your product/product is not what you purchased. Your bank will now deal with them. If Ashley furniture provides enough "proof" to say that they did send you your product, skip to the next recommendation. 2. File a BBB complaint and keep filing until they give you an answer. I have found that they are quite receptive to this as they don't want a bad reputation for their business. KEEP A LOG OF EVERY CONVERSATION AND EVERY ENCOUNTER YOU HAVE WITH ASHLEY FURNITURE. Write down the dates, get the person's name, and record if necessary! They will lie or come up with reasons to point fingers at you as the problem! They won't own up to anything!! If I didn't do this, I would never have gotten my refund. Honestly, I don't know how they're still in business. There needs to be a class law suit with the amount of similar cases I've seen online. Look at all the reviews! There is a theme! Trust it! I will never spend another dime at Ashley furniture. I will continue to tell people to NEVER conduct business with this horrible company!! read more

Ashley Store - Furniture Stores Near Me - Colma, California

Vivian is a joke. Called said they can price match online. Came in and will price match but now wants to charge me $70 for delivery on an ottoman that has free shipping online. Now let's go back a year. Look a couple hours just to order a sofa and love seat. Took 6 months to receive it with serval cancelations along the way. When it was delivered, they broken the frame of the sofa... 2 months later and finally got a sofa that wasn't damaged. I will never do business with this company again. It was more painful to buy a sofa than a new car. read more

Got help from a nice lady . She was very helpful I lost her card but she had an accent.

I really want to love this store. We spent over 3k on furniture, a rug and pillows. Our furniture was delivered and assembled on time and was seamless. My rug and pillows are nowhere to be found. They were supposed to arrive 6/19. I've had to call the store 100x. You're lucky if anyone answers. I've called Ashley customer service who has told me "it's coming from the store and they can't help me". Finally got ahold of someone after calling for days and being promised a call back. They claim they can't find my rug or pillows or a tracking number. Can't give me any information on when it will be sent, why it hasn't been sent, who has it, etc. it's just "I can't find any details. I'll have to call you back". And then they don't call back. I really wish my experience ended better than this because the initial purchase and experience was great, however, you didn't finish strong! You should have answers or at least solutions when a customer who spent over 3k calls and doesn't have items they've purchased. read more

Lately I have been to Ashley store are colma and trust me I had best custome experience there. Me with my wife were welcomed there by Vivian (Very smart, dedicated and ​helpful person) and suddenly my wife and vivian were like best friends. Vivian helped us a lot to find the right furniture as well as gave us best deal which I can bet no one can give. Than comes ken the person who explained us about the furniture quality. He is amazing and he did his best that we get the right price of right furniture. Even if Ken was about to go home however he choose to stay with us and gave us best advice. Then, finally the Rockstar BOB, we had some financial matters but Bob like a magician solved our every problem and made us feel like we are special for them. Bob not only a wonderful person but also has heart of gold. read more

Pro tip: Come here to look at the furniture, take a photo and purchase it directly from their website- its cheaper online. Thank me later. read more

If i could give 0 stars i would!! No wonder the workers aren't trained right because they have a horrible manager, just sad. Disappointed in the customer service. read more

I want to warn people about this store. This place is a scam. Here are just a few of the complaints I have: They are horrible. I am trying to save you from the pain and anguish that comes from buying furniture from this place. I wish someone had warned us earlier. The customer service is non-existent. If there is a mistake on your furniture order, and trust me they will sometimes deliver the wrong furniture to your house, it will take them months and months to fix the issue. You can try to escalate it to hire ups but that will get you nowhere because they will ignore your emails and phone calls. Their delivery drivers never come on time or they come earlier or later than expected and then they will make you reschedule to have it be delivered at another date. Sometimes the delivery drivers don't show up at all. That happened to us three times so far. I will be reporting them to the Better Business Bureau, my local consumer protection office, and The Federal Trade Commission. We've waited months and months for a single chair to be delivered. It has yet to show up. They will also claim that they can't find any of your paperwork. Another fun thing that they try to do is put you in the middle between the actual store location employees and the escalation department with both of them saying that they can't do anything to help you or that once you reached escalation you cannot go any further up in management from there to complain about anything or find a resolution to your issue. So this really leaves you stuck with no solution. They'll do this to you for a while just to stall time hoping that you eventually just give up. They keep you on hold forever if you're calling about a problem, they don't return calls and they don't respond to any of your emails. It's almost like they get some kind of sick enjoyment out of just making everything harder for you. Please do not shop here. This has been a never ending nightmare for us. If you have Reddit and search "Ashley Furniture" you'll see a lot of bad reviews/bad experiences with them as well. read more

0 stars if possible. A store that does not know how to conduct business. A store whose employees lie over the phone to customers who have spent good money at their store as they giggle with their co-workers. A store whose manager says I'll call you tomorrow and when you don't hear from him discover it's because he is off for 2 days, then to have to deal with an assistant manager who should go back to HS and finish getting his HS diploma. An absolutely horrible experience with a store that cares nothing for its customers. I wish the SF store stayed open. There they know how to deal with and treat customers. Avoid this disaster of a store. The best thing they can do is close up read more

Thank you MICHAEL! You made our experience flawless! If you need any furniture at all Michael is your guy! He was attentive without pressuring us. The information he gave us about the furniture was very helpful. In the past we have had incredibly pressured and unhelpful service at Ashley. Michael changed our outlook on the company and it's sales staff. Thank you again for making our experience wonderful! read more

David was the best sales agent we have ever worked with! He was patient and showed us so many options! we cant wait to enjoy our brand new Couch. such great deals too! read more

Thank you Evelyn for everything, truly appreciated the service. I would definitely recommend this location because of all the help you have provided me, you truly made this selection much easier. read more

Love the supportive feel of the Stoneland reclining power sofa 3990487, and Vivian was a very attentive sales professional. Very much looking forward to delivery and full installation in just 3 days. read more

Don't do it! They will not offer refunds for any reason and will drop off the delivery anywhere in the room. They operate like a shady used car lot and play games when they should do right by the customer. They refuse to take items back and will make you come into the store to get an answer from anyone. read more

Exceptional service! David was very knowledgeable and kind. He answered all of our questions! The selection was great and we found exactly what we needed! Great value! read more

ASHLEY IS worthless liars and can not deliver what they sell . We bought a sofa in August 10/20.. , they scheduled delivery 6 times and they canceled last minute, . Now on Sunday night at 6 pm on Nov. 15 they call us AGAIN and rescheduled AGAIN for JAN 20 21. She says that is not a shored date either.. This company is full of shit and people are liar sick sick sick People ... ASHLEY IS full of shit . Shitty quality and shitty service .. they sell shit that they can not deliver. Always they have big sell and lie to people .. read more

We went to Colma looking for a set of sofa which we needed to replace our old one. We're help by Rose which gave us different options and selection! She's very interested with why and what we needed and made us time to decide which sofa we like and help us even to dispose of our old sofa! Thank you Rose ! read more